Simply Lobsters

The customer placed the order himself on-line and asked to have it emailed.  Our system immediately sends a gift certificate out when an order is placed.  If the customer did not receive an order confirmation, then it is because an incorrect email was provided.  Seeing that the...

customer did not know what the order no. was, we assume that is why he did not receive his gift certificate.  Nonetheless, we have issued a refund and canceled the gift certificate.  This was an online order gift certificate to be used on-line only.  He went to one of our locations to address the problem and obviously, they have nothing to do with our online side.  A refund of $150.00 has been issued.

We have attempted to refund this customer back to the original credit card in the amount of $60.17, but the credit card was either canceled or blocked.  We have already refunded the $50.00 gift certificate as well showing the 50.00 open balance and decided to add 60.17 in addition to the 50.00...

equaling 110.17.   The package was not delivered on Christmas Day as the customer requested becuase it is an official holiday.  We have attempted to contact the customer on a few occasions, and likewise was never able to get a hold of anyone.  We decided accordingly to refund the gift certificate in the amount of 110.17.  THis customer can put in the order and use the gift certificate in this amount, or call their cc company to correct their credit card issue before we can refund back to the same cc.  Thank you.

We've already explained to this customer and explained that the package which was to be shipped had been ready for shipment but [redacted] indicated to us it would not make delivery due to icing at their main hub in Tenessee.  This customer seems to think we lied, so I asked them to provide us with...

a letter to validate wether what we are saying is true. This is in fact the truth.  So please see attached letter from [redacted] who handles thousands of perishable goods with [redacted].   They can call [redacted] as well and hear it for themselves whether what we are saying is truthful.  There is no reasons for us to make up lies and lose business.  Some customers just think they know it all, and that they are right when in fact they are wrong.We've been in business for over 13 years, shipping over 50,000 customers.  Its these types of complaints that make our job discouraging...  This customer went on blasting us on multiple sites which is absolutely uncalled for.   I suggest they take their business elsewhere from now on...

We have told this customer that we would refund after we researched what happened with his package via UPS/[redacted].    As the package was shipped and lost.   Anyhow the refund was issued.  Transaction ID of the refund is: [redacted]  in the full amount...

he requested.  The refund was issued on  June 3, 2017.   He sent 5 or 6 emails, while we responded and told him it takes at least 1 week for the carriers to confirm what happened to the package.  We decided however to refund them before getting a final response.

Unfortunately,  weather can be anywhere within the [redacted] network.  Its clear as day if it says weather related by [redacted] then they incurrend weather anywhere along the way.  To say look at the weather in local region is not a clear indication no other weather exists.   Point is we reshipped another package to this customer, and told her if a package is delayed as a result of weather and you are wanting a refund on shipping and product, that would never happen as [redacted] never refunds if it is a weather related issue.   We did not say good luck with a refund.   Under [redacted] refund policy, they do waive all responsibility when it comes to weather related issues.  Visit www.[redacted].com  and you can see their policy.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response only partially answers the complaint. The purchase was made through [redacted], and I filed a complaint there as well - If and when [redacted] notifies me that a refund was made, I will be satisfied with this response.  And the email address was correct - it was checked twice, and over the phone with whomever the local distributor spoke to at the Business. 
Regards,
[redacted]

We will refund him