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Simpson Property Group, LP

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Simpson Property Group, LP Reviews (71)

Ms [redacted] was an Affordable Housing applicantWhile we are sorry that she isn't satisfied with her experience at our community, ultimately, she wasn’t approved for the unit because she was deemed over-incomeThose findings came from Internal Audit, as with any applicantIt is true that there were some technical difficulties in screening her application which delayed the process and caused some frustration, but that was due to an issue with the 3rd-party we use to screen applicants It is also true that Ms [redacted] 's credit/background screening was initially “Approved”, but that’s just one piece of our approval process for Affordable Housing, as her income was still thoroughly being reviewedFurthermore, an Offer to Rent or a welcome e-mail was never sent by our staff inviting her to provide notice to her current residence and move in to our communityAgain, we apologize if there was a misunderstanding and we're sorry if Ms [redacted] was upset that she didn't meet the requirements, however, we followed standard procedures for this applicant

As previously stated; we have made all of the concessions that we are willing to make in this case Please note that the lease does state that residents are responsible for pest control services and that a vendor is not listed, as vendor relationships change from time to time

Simpson Property Group, L.Pis in receipt of Ms [redacted] ’s complaint and offers the following response Ms [redacted] moved into [redacted] at [redacted] in May of Since that time, Ms [redacted] has had numerous complaints of noise from all neighbors surrounding her As with all residents at the property, we look into all complaints we are notified of Each time Ms [redacted] has notified us of a noise complaint, we have investigated and handled it in a professional way and have always followed up with her regarding our findings We have reminded Ms [redacted] of provision 18(b) of her lease that is titled “No Duty to Provide Noise-Free Environment: Inherent Part of Multifamily Living” We have also offered to let Ms [redacted] out of her lease without penalty if she is unhappy at [redacted] at [redacted] At this time that offer is still available; however, we will be unable to offer her any monetary payment at this time

We are sorry that [redacted] has been disappointed in his living experience with usIn order to mitigate issues such as this, we have implemented several procedures in an effort to minimize noise related issues on the propertyOne of those efforts is having a courtesy officer who lives on-site and is responsible for responding to any after-hours crime related or emergency issuesAs previously discussed with [redacted] ***, he will respond to noise or disturbance calls as wellIn addition to the courtesy officer, we also have a security guard that patrols the amenity spaces in the overnight hoursDue to previous issues, we have also adjusted the pool times and now close the pool area at p.mWe make an effort to prevent and resolve any noise issues, and therefore, all noise disturbance complaints are handled by the property manager and lease violations are issued if necessaryAdditionally, all illegal substance complaints are taken very seriously and lease violations are given if the culprit is identifiedAlthough we cannot control all noise on the property, we do our best to minimize disturbances for our residentsIn an effort to resolve these issues, we have offered to transfer [redacted] to a different apartment near a quieter courtyard, but he declined the offerAgain, we apologize for any inconvenience that [redacted] has experienced

We are sorry that Ms [redacted] is unhappyHowever, after reviewing her account, we believe that the notices and charges are correct We have included a screenshot of the payment which included a stop date on the portal In order for this to happen, Ms [redacted] would have had to enter this date because we do not have access to her portal account The other two banking errors were due to Ms [redacted] inputting the wrong account number in her portal, which was a closed account We waived the 1st late fee and return check fee as a courtesyHowever, Ms [redacted] has also had two physical checks returned, the 1st being for the $admin fee and the second in March Following this, Ms [redacted] then set up an automatic payment correctly but put an end date as of 11/01/She did not pay December rent and that is why she received a demand letter

[redacted] refers to conversations that she said took place between her and Studio LoHi employee, [redacted] These conversations include statements and were interpreted differently by the employee and past resident and they disagree with what took place Without being present for those conversations, I can’t speak to those conversations and therefore have to refer to the file and lease agreementThe ledger in the file does reflect a lease break fee posted in December to the residents account, however, per the lease agreement, the resident has days from the date they give notice to pay for the lease break fee so the office removed the fee that automatically posted in December to avoid the resident having a past due balance The note next to the reversal says it was charged too early The charge was put back on her account in February 2016, which is the month she was scheduled to move out and when the office would have expected the resident to supply the payment for the lease break feeThe employee indicated that they did not offer to waive any lease break fees, nor would the situation warrant that opportunity, nor would the employee have authority to override the lease A move-out inspection form is in the file and is signed by both the representative of the Studio LoHi leasing office and [redacted] ***, to identify that they didn’t find any damages during the move-out inspection This document speaks solely to damages associated with the apartmentNo damage charges were assessedThere is documentation if the file, dated 12/17/16, of the employee reminding [redacted] of the buyout fee due The note indicated that [redacted] feels the lease break fee is not true and will consult with an outside partyIn addition, please see lease agreement, page of 7, #Miscellaneous ”Neither we nor any of our representatives have made any oral promises, representations, or agreements This contract is the entire agreement between you and us Our representatives (including management personnel, employees, and agents) have no authority to waive, amend, or terminate this Lease Contract or any part of it, unless in writing, and no authority to make promises, representations, or agreements that impose security duties or other obligations on us or our representatives, unless in writing No action or omission of our representative will be considered a waiver of any subsequent violation, default, or time or place of performance.” Thank you Tell us why here

Complaint: I am rejecting this response because:This is referring to The Ranch in AustinI lived at this apartment complex without any problems for about yearsThen, all of a sudden, mold pops up in my bathroomIt turns out there was a roof leak caused by the floods on May that was never fixed [redacted] admitted that she was aware of the leak but, almost a year later, it was still not fixedI submitted a request with [redacted] on 4/28/16, but get no responseI submit another request with Connie on 5/25/16, but no responseI call the next day to see what time the repair men will be coming out, but I'm told by Veronica that my work order wasn't thereAgain, no one ever comes outFinally, after submitting a complaint through the Revdex.com, I get a response and people come outThen, it just looked like it was painted overEventually, the mold in the bathroom came back, and it was painted over again, but it took a few days, again, for anyone to come outThat was all before my day notice supposed to be givenI thought, "Okay, do I want to go through the hassle of finding a new place or should I just stay here?" I convinced myself that things would get better with the apartment and the management teamFool me one, shame on youFool me twice, shame on me, I guessIn September 2016, I went out of town for about a weekI come back to find that there is, once again, mold in my apartmentThis time, it was under the AC unitKeep in mind that I am allergic to mold, so the stress of it all was getting to be way too muchInstead of calling to try to get this resolved, I walked into the office and requested to have my unit changedI explained to [redacted] that I couldn't' breathe, and she kept brushing it off like it wasn't as big of a deal as I was thinkingShe kept trying to explain what it COULD HAVE like she was a mold professional and without having come out and seeing it herself or at least seeing a pictureI requested to switch apartments because it seemed like there was still something wrong with the roofShe seemed to be all for letting me switch apartments and even let me go view a vacant apartment in building We talked details, like how my rent would not be changing and how I could move within a week and a half, and we verbally agreedSo, I would have to stay in that apartment for the time beingWhen maintenance came out, which was the same day but only after I emails photos of the damage, one of the maintenance workers whispered under his breath, "There's a lot of mold in here." They then put on masks to finish inspectingThis freaked me outThis made me think I shouldn't be breathing this airThis eventually frustrated me because I needed to get out of this apartment to feel safe, but I had nowhere to go since I had JUST made my rent payment and gotten back from vacationI would need to scramble for money for a hotelI then asked them how this happened, and was told that someone had to go in there and remove the cap from the condensation drain and forgot to put it backI looked that the last time maintenance came in the apartment and found it was 7/22/This had been draining for more than a monthThis caused my request for a comped hotelI felt as though this was at the fault of the complex and should be resolved accordinglyI couldn't stay in that apartment until it was completely fixedI didn't care where it was, as long as it was cleanOver the phone, [redacted] said, without adding a limitation of time, that if I bring in the receipt for the hotel stay, that money would be comped on my next rent paymentI accepted and booked a hotelOf course, when I confirmed the next day, she emailed me the following: "At this point in time I can only refund night of a hotel stayI have spoken with my maintenance team and our vendors and there is no reason to not stay in the apartmentI am simply offering the air duct cleaning as a courtesy but it is not a necessity or requirementDue to our team following all proper procedures and validating that there is no mold in the apartment whatsoever I will need to follow standard procedures for transferring to a new apartmentNo further hotel costs will be reimbursedThis is something that will need to go through your renter’s insurance should you choose to stay in the apartmentIf you choose to transfer apartments we will need a standard day notice and a $transfer feeOne weekend is what will be allowed for overlap to move." This was extremely frustrating since, by the point, I had already booked nightsThen, I get an email with the itinerary for the repairs and it's a total of daysWhy would I stay in the environment when you're still doing repairs? I don't know how that makes sense to anyoneThis caused me to break out in a stress-induced rash, according to my doctor, and caused me to have panic attacksI felt like I couldn't get out of the situation I was in, and the management team was just not willing to work with me or act logicallyI ended up having to get on medication for my panic attacks and depression because of all the stress I endured from just living and dealing with all of thisI needed to leave this place for my own well-beingI spoke with an attorney about what my options are, and was told that the incident where it took almost months to for maintenance to resolve the issue was grounds for me to terminate my lease, according to the Texas Property Code section 92.056: "(d) For purposes of Subsection (b)(3) or (4), in determining whether a period of time is a reasonable time to repair or remedy a condition, there is a rebuttable presumption that seven days is a reasonable timeTo rebut that presumption, the date on which the landlord received the tenant's notice, the severity and nature of the condition, and the reasonable availability of materials and labor and of utilities from a utility company must be considered." I was advised that I would need to submit a demand letter to the complex and request their responseFrom there, if the response to my question was suitableI submitted the letter on 10/2/16, along with my notice to vacate and the payment for 10/1-10/19, and requested a response within hoursI have yet to receive a responseOf course I received an email about how I would be charged for not giving notice, but no mention of the letterEither it was ignored or destroyedWith the service I'd been getting, I wouldn't be surprised if the latter happenedI ended up finding a more suitable place to live and received mail from The Ranch stating that I owed about $and they were getting a quote for new carpetStill no response to my letter, thoughI ended up speaking with the same attorney and was told that we can seek legal action against the apartmentI would rather not put that stress on my plate, but I definitely will if I have toI would rather just cut ties with The Ranch and not receive any other correspondence from themI don't feel like I need to pay not giving days’ noticeI didn't vacate until my lease was over, since I had agreed to pay for 10/20/to 10/19/2016, and I stay true to my wordI never caused any issues or ruffled any feathersI never had any complaints filed against me; I was just trying to live and enjoy the property I was paying for an I don’t feel like I was able to do that for most of I feel like I deserve to just be left alone.I would like the fee for not giving days notice to be waived, due to the issues and stress I had to endureIf a lawsuit must be taken out, I will do so, but I would rather not take on more stress Sincerely, Carmen Williams

Tell us why hereStudio LoHi is acting within the terms of our signed and executed contract with [redacted] *** [redacted] executed a month lease with the ability to renewal at the new market terms or submit his notice to vacateA month to month term is always at a premium due to the ability to enter the notice to vacate at any timeThis is a standard practice throughout the apartment industry and we have no reason to alter this practiceA higher month to month rate encourages a resident to sign a termed renewal lease, which gives the company a better idea of when the apartment may become available in the futureThe new lease rates are not less than a renewalThe pricing [redacted] is referring to is not for a month to month or short term leaseDocumentation was provided to [redacted] to show he is not being offered at a higher rate than a new resident with the same lease termWe do not allow new residents to start with a month to month lease, therefore we do not have an equitable rate to compare, but the month rate we have offered is at a comparable rate to [redacted] ***’s offer Based on the information we have and our signed lease contract, we have provided [redacted] a compromise to his concernStudio LoHi has been in direct communication with [redacted] and are awaiting his responseWe have also let him know we would be happy to review any other documentation he has that may alter our stance or is contrary to our current position We recognize [redacted] feels he was part of a bait and switch, but [redacted] is free to submit his notice to vacate which will satisfy his current lease contract and does not have to agree to the offered terms of the lease renewal by executing a new lease with Studio LoHiIt is within [redacted] ***’s discretion whether or not he agrees to our terms

Initial Business Response / [redacted] (1000, 6, 2015/11/05) */ The individual that came into the office to make the initial complaint on 10/was not [redacted] , it was a male representing herHe is not a resident and is not listed on the leaseThe individual's situation was taken seriously and addressed in a professional manner We have been instructed by [redacted] that any time there is discoloration in the water, to instruct our residents to let the water run for a minimum of minutes to flush out the system, as sometimes work that [redacted] does on the water lines or wells affects the color/clarity/odor of the water here on site Our leasing consultant and service manager were the primary staff members who addressed this person's complaint: The gentleman was instructed to try this flush method to clear up the lines, and said that he had been told to do this before, but it was not effective in resolving his issue At hearing this, [redacted] took this man into his office and discussed possible causes of the water clarity issues, and also informed him that it is well water, not [redacted] and we did not have any information as to why his water would have been affected that specific day Around this time, they realized that this individual was not on the lease, and he was informed that we would be happy to discuss [redacted] guidelines regarding water color/clarity, but we could not discuss anything regarding the apartment with him, as he was not on the leaseOur staff informed this man that we would contact the resident regarding this issue and follow up with them directly The gentleman became noticeably upset the more the conversation went on and started threatening legal action and "media/social media smearing" (exact words were "the internet is a big world and can do a lot of damage")It was at this time that our leasing consultant stepped in and informed this man that if he wanted to pursue that route that we would no longer be able to speak to him regarding this situationHe then asked for his business card and left the office He returned a few minutes later, and had our service manager address the resident via phoneShe provided us with permission to enter the home, and our service manager along with another member of the team went over to the homeThey flushed the hot water heater, and ran water through the linesThey said they saw noticeable improvement in the water clarity, but it was still not 100% clear They provided the resident with a copy of the [redacted] guidelines/FAQ's regarding water color/clarity/odor to try to help answer any questions they had and alleviate any concerns as wellI have attached a copy of what was provided to the resident Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/12/09) */ I received a notice on my door, stating that I was in violation of my lease, for an unauthorized occupant, this claim is completely unfoundedThere is no one else, other then myself and children living thereI feel this was in retaliation to my Revdex.com complaint I filed Final Business Response / [redacted] (4000, 16, 2015/12/15) */ The manager spoke with the resident and explained that the office had received a complaintManagement looks into every complaintThe resident explained that the only other adult that is in and out of her apartment is her children's fatherThe resident assured that he was not living in the apartmentThe manager thanked her for the folland removed the notice from the file

Our community manager has reached out to the complainant to personally explain the situation, but the Free Rent promotion that the complainant is referring to applies to the predetermined monthly rent amount onlyThis total concession amount is listed on the tenant's lease as well as the welcome letter given upon move-inThe $charge that is referred to, isn't a hidden fee or an additional fee on top of her total monthly rent dueThe charge is for the monthly use of cable/internet ($80/month) and the valet waste ($25/month) amenities, which are itemized on the tenant's lease agreement and welcome letter that was received and signed by the complainantThose amenities are paid to us with the monthly rent as a whole and the Free Rent promotion applies only to the actual rent amount, not to the monthly cable/internet and valet waste charges

We are sorry that the complainant has been unhappy with her experience at our community and we apologize for any miscommunication or misunderstandingAt this time, we have spoken with the complainant's husband and our Regional Manager has reached out personally to Ms [redacted] in order to work towards a resolutionAgain, we are sorry to hear about these issues and we hope we can work with the complainant to solve them soon

Initial Business Response / [redacted] (1000, 11, 2015/11/05) */ We no longer manage the Park at Vinings

Complaint: [redacted] I am rejecting this response because:State of Texas Law:Deductions From the DepositIf the landlord makes any deductions from the deposit, a written, itemized accounting of how much is being charged for each item must be sent to the tenantIf the landlord fails to provide such an accounting within days after the tenant moves out, the landlord may forfeit the right to withhold any part of the depositFurthermore, the deductions taken from the deposit must be for actual damages suffered by the landlordWe are nearly days post move-outI just received notice and unlawful subtractions from amount dueEscalating to small claims court, rejecting their offer and wish to bring this to the highest officer of Simpson Property Sincerely, [redacted]

We have revised the amount that the resident owes to $1,The update statement of deposit is attachedThe community has communicated the revised to collection company [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/09/03) */ The car was not parked on the propertyThe City of Houston has posted signs on the street and manages the compliance of street parking Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Management and several employees directed me to park on the street where my car was towed and ticketed

The Complainant has voiced his concerns and complaints with the Community Manager of TwentyOneand Senior Regional VP as it relates to the new neighbors in person, via telephone and email Emails, face-to-face and telephone calls have been addressed by the Community Manager and Regional VP Although the Complainant states that the Management Office has refused to take action he has been made aware, by both the Manager and Regional VP, that there are guidelines and processes of the Community/Company as it pertains to the eviction of any tenant/resident regardless of the situation Further, it is not a requirement of the Community to hire onsite security based on the violation of the Denver Noise Ordinance, although that is a request of the Complainant The Community Manager and Regional VP have expressed their understanding of the Complainants concerns and are working to remedy the situation

The resident spoke with the Leasing Consultant who in turn relayed the information to the Community Manager After speaking with the resident, a service request was submitted on April 26th and it was closed out by the service supervisor on April 28th The resident makes reference to the Memorial Day floods of causing said damage and yet the issue was not reported to the Community until the end of April of The resident was negligent in informing the office of any issues until almost a year later The roof leak repair has been completed Two individuals were in the residents apartment today (June 15) to access to review what interior issues needed to be resolved Community Manager was assured that the interior issues would be remedied by tomorrow (June 16) Kilz was applied to the area affected by mildew after ensured it was dry and there was no leak or sitting waterPainting will be done on June Community Manager has spoken with the resident several times on the 15th as it related to the comments through a [redacted] review Information was also relayed to the resident and she was assured that the Community Manager would personally follow up with her each step until this is remedied At this point based on the solutions as listed above, they will be completed tomorrow (June 16)Tell us why here

This matter had been settled between the Community and the resident on Tuesday, December 20th The refund was overnighted to the former resident and matter has been settled as shown by the attachment

Complaint: [redacted] I am rejecting this response because:Management of the building has only gotten worse since I filed this report and I would like to expand my complaint On Tuesday August 30th I came home to find the entire hallway leading to my apartment filled with painters This project had been unannounced by management After making my way through paint buckets and painters, I got to my front door to find a painter on a ladder blocking my access to my apartment Additionally, more than half of the hallway lights were not operating and the hallways are dark even when all the lights worked.I waited until Friday Setptember to see if the lighting had been turned back on and it had not I checked other floors where the painters had been and all the lights were on I am required to pay a portion of the electricity for all common areas The bill I received this month was $higher than with the previous owners On Friday I sent and email asking that the lighting be turned on as the hallways were very dark, I was expecting elderly company for the weekend, and I didn't think it was fair I had to pay for electricity for the entire building when the lights on the floor I live on don't work The building manager, Regional Manager and Sr Regional VP did not answer my emails When I came home I stopped in the management office to speak with the building manager and she shut the door to her office in my face Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Studio LoHi's response to the Revdex.com skirted the issue entirelyI was told by the woman whom rented me the apartment, who at the time was an employee of Studio LoHi and acting on behalf of them and Simpson Property Group, that my month to month rate for a period of months following my month lease would not exceed $1920.The "compromise" that Studio LoHi speaks of is a month extension of my $rate, with one major caveat - a notice of non-renewal slapped on my doorThey basically said "sure, we will honor the price that you were promised by [redacted] for month, and after than one month extension, you will be forced to move out entirely." Studio LoHi is commiting consumer fraud in compelling their agents to make verbal contracts, to which they have no intention of adhering, in order to get residents to sign leases Sincerely, [redacted] ***

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Address: 8110 E Union Ave STE 200 Corporate, Denver, Colorado, United States, 80237-2966

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