Simpson Property Group, LP

Initial Business Response /* (1000, 6, 2015/08/14) */
Management sent the resident a move-out statement on July 6th, which showed a refund of $158.17. A couple of weeks later the resident disputed a charge of $55. The charge was from "grease all over the walls", reported by management's paint...

vendor. When the vendor was contacted, they were unable to verify more specific information, so management decided to credit back $55. Our accounting department has verified that they are sending out the check overnight tonight (8/14).

[redacted] refers to conversations that she said took place between her and Studio LoHi employee, [redacted].  These conversations include false statements and were interpreted differently by the employee and past resident and they disagree with what took place.  Without being present for those conversations, I can’t speak to those conversations and therefore have to refer to the file and lease agreement. The ledger in the file does reflect a lease break fee posted in December 2015 to the residents account, however, per the lease agreement, the resident has 60 days from the date they give notice to pay for the lease break fee so the office removed the fee that automatically posted in December to avoid the resident having a past due balance.  The note next to the reversal says it was charged too early.  The charge was put back on her account in February 2016, which is the month she was scheduled to move out and when the office would have expected the resident to supply the payment for the lease break fee. The employee indicated that they did not offer to waive any lease break fees, nor would the situation warrant that opportunity, nor would the employee have authority to override the lease.  A move-out inspection form is in the file and is signed by both the representative of the Studio LoHi leasing office and [redacted], to identify that they didn’t find any damages during the move-out inspection.  This document speaks solely to damages associated with the apartment. No damage charges were assessed. There is documentation if the file, dated 12/17/16, of the employee reminding [redacted] of the buyout fee due.  The note indicated that [redacted] feels the lease break fee is not true and will consult with an outside party. In addition, please see lease agreement, page 5 of 7, #33. Miscellaneous.  …”Neither we nor any of our representatives have made any oral promises, representations, or agreements.  This contract is the entire agreement between you and us.  Our representatives (including management personnel, employees, and agents) have no authority to waive, amend, or terminate this Lease Contract or any part of it, unless in writing, and no authority to make promises, representations, or agreements that impose security duties or other obligations on us or our representatives, unless in writing.  No action or omission of our representative will be considered a waiver of any subsequent violation, default, or time or place of performance.”   Thank you Tell us why here...

Complaint: [redacted]
I am rejecting this response because:The facts stated are untrue and inaccurate 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Management of the building has only gotten worse since I filed this report and I would like to expand my complaint.  On Tuesday August 30th I came home to find the entire hallway leading to my apartment filled with painters.  This project had been unannounced by management.  After making my way through paint buckets and painters, I got to my front door to find a painter on a ladder blocking my access to my apartment.  Additionally, more than half of the hallway lights were not operating and the hallways are dark even when all the lights worked.I waited until Friday Setptember 2 to see if the lighting had been turned back on and it had not.  I checked other floors where the painters had been and all the lights were on.  I am required to pay a portion of the electricity for all common areas.  The bill I received this month was $30 higher than with the previous owners.  On Friday I sent and email asking that the lighting be turned on as the hallways were very dark, I was expecting elderly company for the weekend, and I didn't think it was fair I had to pay for electricity for the entire building when the lights on the floor I live on don't work.  The building manager, Regional Manager and Sr Regional VP did not answer my emails.  When I came home I stopped in the management office to speak with the building manager and she shut the door to her office in my face.       
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/09/03) */
The car was not parked on the property. The City of Houston has posted signs on the street and manages the compliance of street parking.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
Management and several employees directed me to park on the street where my car was towed and ticketed.

We are sorry that Ms. [redacted] is unhappy. However, after reviewing her account, we believe that the notices and charges are correct.  We have included a screenshot of the payment which included a stop date on the portal.  In order for this to happen, Ms. [redacted] would have had to enter...

this date because we do not have access to her portal account.  The other two banking errors were due to Ms. [redacted] inputting the wrong account number in her portal, which was a closed account.  We waived the 1st late fee and return check fee as a courtesy. However, Ms. [redacted] has also had two physical checks returned, the 1st being for the $150 admin fee and the second in March 2017. Following this, Ms. [redacted] then set up an automatic payment correctly but put an end date as of 11/01/2017. She did not pay December rent and that is why she received a demand letter.

Our community manager has reached out to the complainant to personally explain the situation, but the Free Rent promotion that the complainant is referring to applies to the predetermined monthly rent amount only. This total concession amount is listed on the tenant's lease as well as the welcome...

letter given upon move-in. The $105 charge that is referred to, isn't a hidden fee or an additional fee on top of her total monthly rent due. The charge is for the monthly use of cable/internet ($80/month) and the valet waste ($25/month) amenities, which are itemized on the tenant's lease agreement and welcome letter that was received and signed by the complainant. Those amenities are paid to us with the monthly rent as a whole and the Free Rent promotion applies only to the actual rent amount, not to the monthly cable/internet and valet waste charges.

As previously stated; we have made all of the concessions that we are willing to make in this case.  Please note that the lease does state that residents are responsible for pest control services and that a vendor is not listed, as vendor relationships change from time to time.

We are sorry that Mr. [redacted] is not satisfied with the situation. However, after reviewing our move-out inspection sheet, move-out inspection photos, and Notice to Vacate, we have determined that all charges are valid in accordance with the lease agreement and we will not be removing the...

charges.

Revdex.com:The business in reference to complaint ID [redacted] has returned most of my deposit $686.94 (original $800 minus the final water bill), and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

On March 20, 2015 the resident called in a service request stating she had bed bugs. Our pest control vendor was called and scheduled to inspect. Management met with resident and explained that the vendor did inspect and asked if they had traveled anywhere because they had been here since July 1,...

2007 and that building had not had any issues. She asked if we had other incidents and management told her that there was one resident had purchased some items and discovered the bugs in the item. Management had eradicated the problem. It was in an entirely different building. Management explained the process and the cost per treatment, which is $700. Then told her this cost would be the resident's responsibility. Management did let the resident know we would check surrounding apartments which we did and nothing was found. In the attachments you will find that our office did everything to assist the residents with the situation and went as far as letting them out of their lease without penalties. The Pest Control Company did a complete job and this apartment was ready for new move in by June 15th.

Again, we are sorry that [redacted] is unhappy with the situation. Our courtesy officer has responded to every noise complaint that [redacted] has reported and thoroughly looked into each situation. It is standard procedure for our courtesy officer to respond and assess the situation and make a judgment call depending on the circumstances. Our community manager will receive a report of every call from the answering service and, if it is determined to be a noise violation, a report will be given from the courtesy officer as well if lease violations need to be issued. However, if the courtesy officer, in his professional opinion, doesn't find an issue, he will not escalate the situation. Again, we try to mitigate these type of situations with measures such as an on-site courtesy officer, closing common areas earlier, etc. Also, we have offered to let the complainant out of his lease and transfer him to a different apartment several times so he will no longer be disturbed by any courtyard noise, and he has declined.

The resident spoke with the Leasing Consultant who in turn relayed the information to the Community Manager.  After speaking with the resident, a service request was submitted on April 26th and it was closed out by the service supervisor on April 28th.     The resident makes...

reference to the Memorial Day floods of 2015 causing said damage and yet the issue was not reported to the Community until the end of April of 2016.  The resident was negligent in informing the office of any issues until almost a year later.    The roof leak repair has been completed.  Two individuals were in the residents apartment today (June 15) to access to review what interior issues needed to be resolved.  Community Manager was assured that the interior issues would be remedied by tomorrow (June 16).  Kilz was applied to the area affected by mildew after ensured it was dry and there was no leak or sitting water. Painting will be done on June 16.    Community Manager has spoken with the resident several times on the 15th as it related to the comments through a [redacted] review.  Information was also relayed to the resident and she was assured that the Community Manager would personally follow up with her each step until this is remedied.   At this point based on the solutions as listed above, they will be completed tomorrow (June 16). Tell us why here...

Initial Business Response /* (1000, 11, 2015/11/05) */
We no longer manage the Park at Vinings.

Complaint: 11504213
I am rejecting this response because:This is referring to The Ranch in Austin. I lived at this apartment complex without any problems for about 2 years. Then, all of a sudden, mold pops up in my bathroom. It turns out there was a roof leak caused by the floods on May 2015 that was never fixed. [redacted] admitted that she was aware of the leak but, almost a year later, it was still not fixed. I submitted a request with [redacted] on 4/28/16, but get no response. I submit another request with Connie on 5/25/16, but no response. I call the next day to see what time the repair men will be coming out, but I'm told by Veronica that my work order wasn't there. Again, no one ever comes out. Finally, after submitting a complaint through the Revdex.com, I get a response and people come out. Then, it just looked like it was painted over. Eventually, the mold in the bathroom came back, and it was painted over again, but it took a few days, again, for anyone to come out. That was all before my 60 day notice supposed to be given. I thought, "Okay, do I want to go through the hassle of finding a new place or should I just stay here?" I convinced myself that things would get better with the apartment and the management team. Fool me one, shame on you. Fool me twice, shame on me, I guess. In September 2016, I went out of town for about a week. I come back to find that there is, once again, mold in my apartment. This time, it was under the AC unit. Keep in mind that I am allergic to mold, so the stress of it all was getting to be way too much. Instead of calling to try to get this resolved, I walked into the office and requested to have my unit changed. I explained to [redacted] that I couldn't' breathe, and she kept brushing it off like it wasn't as big of a deal as I was thinking. She kept trying to explain what it COULD HAVE like she was a mold professional and without having come out and seeing it herself or at least seeing a picture. I requested to switch apartments because it seemed like there was still something wrong with the roof. She seemed to be all for letting me switch apartments and even let me go view a vacant apartment in building 15. We talked details, like how my rent would not be changing and how I could move within a week and a half, and we verbally agreed. So, I would have to stay in that apartment for the time being. When maintenance came out, which was the same day but only after I emails photos of the damage, one of the maintenance workers whispered under his breath, "There's a lot of mold in here." They then put on masks to finish inspecting. This freaked me out. This made me think I shouldn't be breathing this air. This eventually frustrated me because I needed to get out of this apartment to feel safe, but I had nowhere to go since I had JUST made my rent payment and gotten back from vacation. I would need to scramble for money for a hotel. I then asked them how this happened, and was told that someone had to go in there and remove the cap from the condensation drain and forgot to put it back. I looked that the last time maintenance came in the apartment and found it was 7/22/2016. This had been draining for more than a month. This caused my request for a comped hotel. I felt as though this was at the fault of the complex and should be resolved accordingly. I couldn't stay in that apartment until it was completely fixed. I didn't care where it was, as long as it was clean. Over the phone, [redacted] said, without adding a limitation of time, that if I bring in the receipt for the hotel stay, that money would be comped on my next rent payment. I accepted and booked a hotel. Of course, when I confirmed the next day, she emailed me the following: "At this point in time I can only refund 1 night of a hotel stay. I have spoken with my maintenance team and our vendors and there is no reason to not stay in the apartment. I am simply offering the air duct cleaning as a courtesy but it is not a necessity or requirement. Due to our team following all proper procedures and validating that there is no mold in the apartment whatsoever I will need to follow standard procedures for transferring to a new apartment. No further hotel costs will be reimbursed. This is something that will need to go through your renter’s insurance should you choose to stay in the apartment. If you choose to transfer apartments we will need a standard 30 day notice and a $250 transfer fee. One weekend is what will be allowed for overlap to move." This was extremely frustrating since, by the point, I had already booked 2 nights. Then, I get an email with the itinerary for the repairs and it's a total of 4 days. Why would I stay in the environment when you're still doing repairs? I don't know how that makes sense to anyone. This caused me to break out in a stress-induced rash, according to my doctor, and caused me to have panic attacks. I felt like I couldn't get out of the situation I was in, and the management team was just not willing to work with me or act logically. I ended up having to get on medication for my panic attacks and depression because of all the stress I endured from just living and dealing with all of this. I needed to leave this place for my own well-being. I spoke with an attorney about what my options are, and was told that the incident where it took almost 2 months to for maintenance to resolve the issue was grounds for me to terminate my lease, according to the Texas Property Code section 92.056: "(d) For purposes of Subsection (b)(3) or (4), in determining whether a period of time is a reasonable time to repair or remedy a condition, there is a rebuttable presumption that seven days is a reasonable time. To rebut that presumption, the date on which the landlord received the tenant's notice, the severity and nature of the condition, and the reasonable availability of materials and labor and of utilities from a utility company must be considered." I was advised that I would need to submit a demand letter to the complex and request their response. From there, if the response to my question was suitable. I submitted the letter on 10/2/16, along with my notice to vacate and the payment for 10/1-10/19, and requested a response within 48 hours. I have yet to receive a response. Of course I received an email about how I would be charged for not giving notice, but no mention of the letter. Either it was ignored or destroyed. With the service I'd been getting, I wouldn't be surprised if the latter happened. I ended up finding a more suitable place to live and received mail from The Ranch stating that I owed about $1600 and they were getting a quote for new carpet. Still no response to my letter, though. I ended up speaking with the same attorney and was told that we can seek legal action against the apartment. I would rather not put that stress on my plate, but I definitely will if I have to. I would rather just cut ties with The Ranch and not receive any other correspondence from them. I don't feel like I need to pay not giving 60 days’ notice. I didn't vacate until my lease was over, since I had agreed to pay for 10/20/15 to 10/19/2016, and I stay true to my word. I never caused any issues or ruffled any feathers. I never had any complaints filed against me; I was just trying to live and enjoy the property I was paying for an I don’t feel like I was able to do that for most of 2016. I feel like I deserve to just be left alone.I would like the fee for not giving 60 days notice to be waived, due to the issues and stress I had to endure. If a lawsuit must be taken out, I will do so, but I would rather not take on more stress.
Sincerely,
Carmen Williams

Complaint: [redacted]
I am rejecting this response because: First, let me thank you for the response.This is your sentence: "Our courtesy officer has responded to every noise complaint that [redacted] has reported and thoroughly looked into each situation"This sentence is not true at all. There should be a misunderstanding.  To be more specific:Sunday, January 15, 2017 4:30 AM-- a lady screamed "Help me Help me 911" for several minutes. The call center did not have information of the onsite officer; it was fixed later by management.Sunday, April 9, 2017 1:15 AM—People honking horn, using drugs, and alcohol in the garage and pool. I called the call center and no one showed up. Talked with the manager on Monday and confirmed than none of the onsite (or offsite) officers came that night and did not submit their reports. It was just two days after I had a serious talk with the management regarding those issues.I believe it was, Thursday, June 15, 2017 1:15-3:00 AM—I called twice to the call center because of the people sitting and screaming and making noise in the courtyard. I received a call from call center. They told me they cannot find the officer and he is not available. They asked me to call 911 around 2:30-3:00am. I reported to the management and she was very honest and clear about that.I can give you more examples showing the officer is not doing his job as you described. He was not there at first point in those nights. In addition he did not check the courtyard in other nights these people making noise or bringing unleashed dog (barking at any time).Based on the apartment rules:-Having unleashed dog is a violation- Bringing barking dogs to the courtyard after 11pm is a violation- Making noise and screaming is a violation after 11pmBased on the city of [redacted] rules:-Having unleashed dog in public area is a violationI am sure the officer knows all of these better than me. Why he is not reporting the people and their names? He is not there based on the incidents happen before or he is not walking on the property.<<Based on any judgment, people who break the city law and apartment law should get warning. >>Attached is the animated gif file( you can open it with [redacted] or [redacted]) showing unleashed dog last week after 11pm. I can give you the video showing the noise and barking and all. They are running toward a person using elevator. It happened almost every day. And most of the time same people. Why these people do not get lease violation?Regarding the offer to move to another unit, it was very nice of Leslie to do that. I appreciated several time in person and over the phone.  That unit had white noise from highway that I do not have the white noise in my unit now. In addition it will not resolve the issue we have with the onsite officer and people bringing dogs and making noise. It may happen in that courtyard too. Why I have to spend my time and money and taking the risk of complaining about the same thing again? The onsite officer MUST do his job.I do understand that people may make noise and it is not in your hand or the officer’s hand.I do understand that the officer may have urgent issues and could not be there one night or so.But I cannot accept dishonesty, deficiency, and irresponsibility from the officer or anybody else. I will accept your response if you guarantee from now on the officer will be there and do his job as you described it in your message. He did not do that in the past.Again thanks for the response and your time
Sincerely,
[redacted]

The Community Manager had attempted to reach out to the resident on several occasions to remedy the situation and was unsuccessful.  However, in the meantime, it has been determined that the management will waive the 60 day's notice charges as well as refund the deposit in the deposit in the amount of $149.00.   This should therefore close out any issues or requests as made by the resident.

[redacted] and his family were originally scheduled to move into [redacted], a 2 bedroom 2 bathroom Ponderosa, on September 1, 2016. Unfortunately, after the previous residents of [redacted] moved out, it was discovered that the apartment had been infested with cockroaches. Management notified the future...

residents immediately upon discovery and explained the treatment process. Understandably so, they were not comfortable moving into that unit, as it needed 2 additional weeks of treatment.  We did not have another Ponderosa on the 1st floor, so we offered them a Bonanza floorplan, which is a larger 2 bedroom 2 bath with a den on the 1st floor. The market rent on the larger apartment was $75.00 more per month; however, we honored the price of the Ponderosa due to the unforeseen circumstances. It was agreed upon by all parties that we provided a reasonable solution. We received a service request in regards to the living room ceiling fan that wobbled. Our service team went over to the apartment on 2 separate occasions to diagnose and fix the issue. After trying a few different solutions, it was determined that the wobbling was a result of how the ceiling fan was initially installed. Our service technician ordered a new ceiling fan to re-install the mechanism and equipment. As a general rule, our service technicians attempt to repair items in a home rather than immediately replacing them. We received a service request about the bathroom floor being damp. The service team assessed the problem, and originally thought it was the a/c condenser unit as there was no other evidence to think otherwise. After further investigation, and not being able to find the source of water, we contacted a 3rd party vendor, Aurora Plumbing, to come and assess the issue. Aurora Plumbing suggested that it may be a sewer line under the bathroom flooring that would require the bathroom flooring to be broken up in order to access the pipes to make the necessary repairs. On Friday, September 16, 2016 [redacted] spoke with the Community Manager, in regards to his frustration with the pending repair in the home.  Since they were concerned about the health of their family and pets, we offered them the option for a unit transfer, or be let out of the lease agreement without penalty. For the second time, they declined these solutions, and as such, we proceeded with the repair plans. At this point in our investigation of the plumbing issues, it was our understanding that the leak in the bathroom was confined to the bathroom itself, and required an outside plumbing vendor to conduct the repairs. The repairs were to be scheduled for Monday or Tuesday September 19th or 20th, and we were waiting for Aurora Plumbing to confirm what day they would be out to complete the repairs. Aurora Plumbing was on site to start repairing all leaks on Tuesday September 20th. Ultimately Aurora Plumbing discovered that it was NOT the sewer line leaking, but instead, it was a pipe from the shower. There was never any “dirty toilet water” leaking into the apartment home, but rather clean water from the shower pipes. This clean water would in no way lead to the illness of a family member or a pet. On the evening of September 16, 2016 the Community Manager contacted [redacted] to inform him that the plumbers had confirmed that they would be able to start work on Tuesday 9/20. At this time [redacted] requested compensation for the inconvenience of staying in a hotel. The Community Manager informed him that they would need to pay the hotel costs up front, but we would gladly reimburse them in the form of a credit off of their next month’s rent. [redacted] also requested additional compensation for the inconvenience of moving out of their home for an extended period of time. The Community Manager informed [redacted] that any compensation above $200.00 required the approval of our Regional Property Manager, but that she was willing to discuss it with her. At no time did we say that all we could provide was a $200.00 compensation. Ultimately, the management at Coyote Ranch offered multiple solutions to the issues that the residents were experiencing, and were responsive to their maintenance issues in their home. At this time, all repairs and restorative work has been completed and the issues are resolved. Tell us why here...

We are sorry that [redacted] has been disappointed in his living experience with us. In order to mitigate issues such as this, we have implemented several procedures in an effort to minimize noise related issues on the property. One of those efforts is having a courtesy officer who lives on-site and...

is responsible for responding to any after-hours crime related or emergency issues. As previously discussed with [redacted], he will respond to noise or disturbance calls as well. In addition to the courtesy officer, we also have a security guard that patrols the amenity spaces in the overnight hours. Due to previous issues, we have also adjusted the pool times and now close the pool area at 11 p.m. We make an effort to prevent and resolve any noise issues, and therefore, all noise disturbance complaints are handled by the property manager and lease violations are issued if necessary. Additionally, all illegal substance complaints are taken very seriously and lease violations are given if the culprit is identified. Although we cannot control all noise on the property, we do our best to minimize disturbances for our residents. In an effort to resolve these issues, we have offered to transfer [redacted] to a different apartment near a quieter courtyard, but he declined the offer. Again, we apologize for any inconvenience that [redacted] has experienced.

Complaint: [redacted]
I am rejecting this response because:The author of this response from District at Greenbriar Rice Village Apartments operated by Simpson Housing or Simpson Property Group appears to have fabricated a narrative inconsistent with the written record and documentation or the author has been provided bad accounting of the important health and safety matter present within their building today.1) Early in 2017, I submitted a request to remove from, clean and prevent wildlife from a duct running along the bedroom wall.  On February 9, 2017, property management was in possession of a third written notification emphasizing and summarizing two discussions with Margo M[redacted] during which I made photography and a FEMA report available and one discussion with Brittiani Brady during which I made audio/video available. The photography and audio/video was taken after TWO failed attempts to remedy the matter in early February. This evidence also EXPANDED my work request from a known fire hazard and tremendous noise disturbance in one vent duct to include documented FIRE HAZARDS to be present in MANY vent ducts within their building. Refer to the THIRD written notification of the important health and safety manner submitted on February 9, 2017.  This evidence confirms that birds living inside multiple vent ducts remained on the property. The author of this response claims "no bird" was present. 2)  An agent of District at Greenbriar Rice Village Apartments operated by Simpson Housing or Simpson Property Group asserts a lift was rented twice and both times addressed resident concerns. To my knowledge and as presented to residents by the Community Manager Margo M[redacted]: a lift was rented once for the purpose of remedy to the documented FIRE HAZARDS of which she was familiar by documentation, by written notification, by her own observation and by being married to a fire fighter. Despite the claim regarding what occurred when a lift was rented, manually closing a flap (once or twice) that is not operating properly (defective) did not prevent birds from nesting inside the wall systems and did not remove documented FIRE HAZARDS present from many active and old nests in many other vent ducts. 3) First in February 2017 and again after the alleged remedy with a lift in April, I rejected Margo M[redacted]'s narrative on how vent covers operate. After a discharge from a dryer or fan, the purpose of the cover/the flap is to close or "cover" the hole instead of remaining open. In fact, AFTER the alleged April remedy Margo admitted in person that replacing vent covers would be "too expensive" as I disagreed with the authenticity of any remedy to date. There has never been agreement from residents that documented FIRE HAZARDS were attempted to the best of a landlords's ability. In writing, Margo M[redacted] whom is an agent of the District at Greenbriar Rice Village Apartments operated by Simpson Housing or Simpson Property Group has described the purpose of vent covers to be primarily decorative. Margo specifically asserts that she "always consulted with Jair (Maintenance Supervisor) on how these things work because I’m not experienced with them so I trust his knowledge."  Also in writing, "After renting the lift previously, we knew that it could be likely that the flapper would open up again and remain open." The collective belief on the purpose of the cover/flap at the property is inconsistent with reality and agents of Simpson Housing or Simpson Property are doubling down on this false belief in response to the complaint and in how money was spent to temporarily remedy the matter (if at all). For example, my front door is not primarily decorative. If my front door fails to close after use, I would certainly fix the front door instead of leaving it open for wildlife and vagrants to enter my home. 4) An agent of District at Greenbriar Rice Village Apartments operated by Simpson Housing or Simpson Property Group asserts after my last service request,  someone met with me to remedy the request. However, the last service request was submitted in writing on January 5, 2018 demanding,"The above health and safety matter should receive priority and remedy. However, also consider the ability to move out." I resubmitted the unanswered notification on January 12, 2018. I provided photographic documentation of the present situation, taken this month (January 2018). With no remedy and both written notifications unanswered, the residents submitted a formal complaint with the Denver Revdex.com on Monday, January 15, 2018. Ten days is arguably a reasonable amount of time to delivered remedy in an important matter or to have responded in writing requesting more time with a just cause. In the state of Texas, judgments have ruled that a reasonable amount of time is 7 days. The first response from anyone with Simpson Property or Simpson Housing was delivered on January 15, 2018. While we appreciate Margo's late response after prerequisite written notifications were in receipt and left unanswered, her email did not directly answer the desired outcomes of the complaint. The formal complaint with the Denver Revdex.com on Monday, January 15, 2018 matches (edited for length) the complaint first submitted to the property 10 days earlier on January 5, 2018 seeking relief. 5)  Margo M[redacted] introduced the option of transfer to another apartment which the residents declined. However, that option was introduced in 2017 after a reasonable amount of time had passed in February with no remedy. That option has not been provided to the residents since the written notifications on January 5, 2018, January, 12, 2018 or January 15, 2018 (via the Denver Revdex.com). It's a landord's basic duty to provide safe and healthy housing during the lease term of the leased premises. Furthermore, I did not understand how an apartment transfer protected my family from documented FIRE HAZARDS remaining within the building.  6) No agent of District at Greenbriar Rice Village Apartments operated by Simpson Housing or Simpson Property Group has offered permission to "get out of his lease contract" as claimed in the response here. The residents have asked in writing prior to the formal complaint submitted to the Denver Revdex.com on January 15, 2018 and after the complaint date during email exchange with Community Manager Margo M[redacted]. Margo has not written that we have permission  to vacate "at will" during the month of February with indemnity as asked of her in recent email. If we had such permission in writing to alter the terms of the lease contract, the residents would move as soon as possible. Requested in writing on January 5 and January 12, 2018: "The above health and safety matter should receive priority and remedy. However, also consider the ability to move out "at will" with loss of use concessions if the above matters cannot be resolved. Please advise." Requested in the formal complaint's Desired Outcome with the Denver Revdex.com: "The above health and safety matter should receive priority and remedy/ repair. The written notifications are presently unanswered, and therefore, tenants request written response from the Community Manager at the District at Greenbriar Rice Village Apartments, agents of Simpson Housing or Simpson Property Group. Tenants believe the terms of the TAA lease agreement have not been met, and a safe and healthy living space was not delivered at all times. Tenants have calculated the refund value for loss of use of the only bedroom based on square footage and agreed upon lease rate. Therefore, a partial refund may be considered. Finally, tenants would like to understand move out options if the conditions of the TAA lease agreement will not be met." Requested in writing on January 19, 2018 in email exchange with District at Greenbriar Rice Village Apartments Community Manager Margo M[redacted] regarding the Revdex.com complaint: "Among the desired outcomes, the tenants would like to explore move out options. We request the ability to move "at will" with indemnity. We do not feel welcomed here, and may be able to move out sooner than March." Within the same email exchange on January 19, 2018, I copy pasted the Desired Outcome/ Settlement statement delivered to Simpson Housing or Simpson Property Group from the Revdex.com. On January 25, 2018 in email exchange with Community Manager Margo M[redacted] who indicated she would look into it: "Among the desired outcomes, residents feel safest if we move out as soon as we finalize new housing. Before signing any new agreements, residents await written agreement from agents of Simpson Housing or Simpson Property Group. As of yet, there is no specific date in February (hopefully mid month) because residents are awaiting written response to our desired outcomes." After not receiving a follow-up from District at Greenbriar Rice Village Apartments to the email on January 25 and after not receiving written permission to vacate or any known remedy to the important work request submitted January 5, 2018... residents have received a response to the claim that an agent "met with residents" and gave option to move out. Such written alteration to our lease contract is literally among the desired outcomes/settlement requested in January 2018! Where is the contractual permission? Today, on January 31, a few hours before this formal response from the Simpson Housing or Simpson Property Group was submitted to the Revdex.com, I again requested in writing: "Among the desired outcomes, residents feel safest if we move as soon as we finalize new housing. Before signing any new agreements, residents await written agreement from agents of Simpson Housing or Simpson Property Group. As of yet, there is no specific date in February (hopefully mid month) because residents are awaiting written response to our desired outcomes." 7)  The landlord response ends that District at Greenbriar Rice Village Apartments operated by Simpson Housing or Simpson Property Group has done everything to address resident concerns. However, it almost appears as they did not read the formal Revdex.com complaint based on unanswered requests submitted in January 2018. Furthermore, it appears as they did not read the formal Desired Outcome/ Settlement statement which specifically asks for move out options. Honestly, this is systematic of the experience residents refer to at the property which has made us feel prejudiced against. An otherwise simple request is followed by long run around and periods of no answer or direct response to the specific need. Residents received no mercy in February 2017 for unknown reasons. Residents are in possession of documentation for the important health and safety matter reported in February 2017 and not remedied in February 2017. Residents are in possession of documentation for the same important matter reported on January 5, 2018. That matter has also not been remedied in January 2018 and was left unanswered for 10 days.  Please Advise. 
Sincerely,
[redacted]