The pet policy is enforced when the tenant does the responsible thing and gets permission for pets at the complexPer the lease that Mr*** signed there are no pets are allowed at the complexHe took it upon himself to bring cats into the complex with prior consent Regardless, by all rights the security deposits and additional pet fees were owed from the time the pets were brought in but they were notThis is a sizeable amount due by the tenant and not paid by the tenantThat being said the "wear and tear" on the carpet would not have been charged at all had there not been irreparable damages done to the carpet by the tenants cats which is 100% the responsibility of the tenantWe will not accept 50% of the charges when the charges are 100% caused by the neglect of the tenantWe will offer a one time settlement on the account of $to satisfy the accountMr*** is welcome to contact the office to make the settlement paymentThank you
my notice was turned in to the rental office and I have a letter and voicemail from property manager, ***, stating that she had "accidentally" shredded my original notice to vacateI have original copies with dates to prove what Kelley is alleging is in fact a blatant lieMy notice was turned in to the rental office and acknowledged per ***Had that notice not sufficed it was the responsibility of *** to inform me that it should be sent to the corporate office via certified mailI am formally requesting a DETAILED STATEMENT OF ALL CHARGES AND ALL PAYMENTS RECEIVED.Sending me a generic balance due with no explanation of charges is not acceptable further more, I HAVE BEEN MORE THAN FAIR WITH EBNER PROPERTIES AFTER MOLD WAS FOUND IN MY AC UNIT AND NOT IMMEDIATELY REMOVED, A FAULTY GARBAGE DISPOSAL WAS NEVER REPLACED AND A FLOOD DUE TO A FAULTY REPAIR (acknowledged by your maintenance man, Andre, that it was in fact his fault-and I do have a witness to this conversation) LEFT STANDING WATER THROUGHOUT MY APARTMENT OVERNIGHT WITH NO OFFER TO HAVE WATER REMOVED BY SHOP VAC OR CARPET CLEANING TO PREVENT FURTHER MOLDIt is a consumers right to request a DETAILED STATEMENT including all charges and paymentsAlso I have phone records proving that I never received a phone call from Kelley in regards to the alleged balance due as well as phone records proving all the calls made to EBNER Properties that were never returned or never answeredMy current rental office will be more than happy to verify that all calls to the EBNER office go unanswered as they called and faxed your office for rental history and no one ever responded This is not a legitimate debt owed or EBNER wouldn't have such an issue furnishing a detailed statement as proofAs far as suggesting that I broke a lease, that is a slanderous lie as your own property manager, ***, acknowledged my notice that she "accidentally shredded" several times and never once mentioned that it needed to be sent to the corporate office via certified mail.
Regards,
*** ***
We sent Ms*** a statement for her account on 3/18/to address she had providedThe lease states that she is required to give a day notice in writing to our office via certified mail prior to her lease expiringThe days are required to be full calendar monthsWe received a note on a
copy of a document from her credit unionThe document had a date but the note did not. It stated that she was moving at the end of FebruaryWe did not receive the keys for the unit until 3/9/We did not receive the note until 1/7/Her lease had already renewed and she had received a friendly reminder for the lease renewal had already been sent to herWe did not charge her for her entire lease and we did not charge her the $lease breakage fee which we had every right to doThe only penalty that she received was the forfeiture of her security deposit of $She was charged for a pro rated amount of her March rent because she still had possession of the unit on the first and was responsible for the rent until it was re-rentedShe owes a small balance on her account as per the statement sent to herShe had not contacted me by phone as requested on the statementWe could have made arrangements on the balanceI believe that if Ms*** head read her lease thoroughly and the statement that had been sent to her, she would understand that she was treated more than fairly regarding the account balanceI sent this information with supporting documents to Ms*** via email and have not received a response. I have attached supporting documents to this response If she would like to contact me and discuss her account, I will be more than happy to do so.Thank you,
I find it interesting that MS*** brings up cat deposit and cat rentShe also brought this same argument when she answered the other complaint about cat damaged carpet at the same complexI am not here to debate their pet policy which was never enforced I did not have the cats in the beginning of the lease and *** *** was aware several years into my lease about the cats She never asked, mentioned or explained any cat deposits or rent So Ms*** needs to retrain her manager in dealing with pets, not trying to charge here tenants for new carpet replacement using cats as an excuseWhile I appreciate her generous $offer, I would like to offer my own compromise: I will pay for the sealer and the cat damage; I also will pay for carpet but I want credit for wear and tear on the new carpet; I lived here years and I should not have to pay full price for brand new carpet My offer is % off for five years of carpet wear and tear....$472.00, which is fair after living their for years
Mr. [redacted] contacted me regarding having his locks changed. He did not state to me that the lock looked like it was picked or that there were damages to his door and door frame. I suspect this happened after our conversation because Mr. [redacted] did not have keys to enter his unit the traditional way....
Mr. [redacted] stated that he thought someone with a key entered his unit. I explained that it was highly unlikely that it was an employee because we did not have any work orders for his unit and there would be no reason for an employee to randomly pick his unit to enter for no apparent reason. I told Mr. [redacted] that it was more likely that it was someone that he had given his keys to. As per his lease, it is against the rules to give keys to a non-lease holder. This rule is in place to avoid situations such as these. I explained that if we have to change the lock due to him giving his keys to an un-authorized individual, we would charge him to change his lock. He chose not to have the lock changed. If there are now damages to the lock, door and door frame Mr. [redacted] is responsible for paying for those damages as well. I was not rude to Mr. [redacted], he simply did not like what I was telling him and became irate and hung up on me. Mr. [redacted] is correct when stating we would be responsible for securing his door, and we will be more than happy to do so if he likes, however, he is responsible to pay for the new lock and damages. At this time, there have been no charges added to Mr. [redacted]'s account. Thank you.
The pictures provided do not have a date stamp but we will assume they were taken on or before the day she moved out. Many are dark and unreadable and do not reflect the areas being charged. The areas that the pictures are addressing are - The walls throughout were marred with nail holes, smudges etc. not visible in the pictures. The tub had decals and dark residue in the bottom as well as mold and dirt in the caulked areas around the tub some of which is visible in the pictures. The inside and bottom of the toilet are not visible in the pictures, the inside of the cabinets are not visible in the pictures. The walls and cabinets in the kitchen had splattered food and a coat of grease on several of them not really visible in the pictures because they were dark or too far away and didn't have all the cabinets in the pictures. Under the stove cover and inside the stove were not cleaned properly and the drip pans had to be replaced not visible in the pictures. The freezer was dirty and not visible in the pictures. Kitchen floor was stained and had damage, not visible in the pictures. The carpets in the living room and bed room are not in pictures. The owner and the manager walked this unit and noted every detail of damages and again confirmed the charges. Because we signed a mutual recission with Ms. [redacted] to release her from her rental obligation, we are having the maintenance crew and vendors make the repairs to expedite the re-rental of this unit. We have made concessions for Ms. [redacted] in the past and and in maintaining good customer care we are agreeing to do so again by lessening the balance she owes on her account. After adjusting the final water bill from $14.60 to $12.17 because Ms. [redacted] was only responsible for the bill until 8/31/16 we will agree to split that remaining balance of $637.56. We believe this is fair and if Ms. [redacted] would like to finalize her account she can contact the office and pay her portion which will be $318.78. We hope that Ms. [redacted] finds this reasonable and is as anxious to finalize her bill and tenancy as we are. Thank you.
I reviewed the response made by the business in reference to complaint ID [redacted], and I accept the response only if the balance due is credited and an amended ledger reflecting a $0 (zero) balance owed is mailed to me as soon as possible.
When Mr. [redacted]s complaint reached my office, I spoke with the Maintenance dept. they stated that they received a call at the end of June that there was a leak in his apt. The maintenance crew checked the leak and made adjustments in the hopes that they stopped the leak. Unfortunately with...
leaks, it is a process of elimination. They have cut out a portion of the wall and sealed several areas that may have been the cause of the leak. The Manager was not contacted by Mr. [redacted], in fact it was the maintenance man who let her know of the issue. The Manager calls in maintenance issues and also contacts vendors to schedule repairs. This expedites things being done on site. Even though Mr. [redacted]s belongings and computer were still being used in that bedroom we offered him a $50 inconvenience fee as which is standard when it takes time to investigate a maintenance issue and our maintenance or vendors have to visit the unit multiple times. Mr. [redacted] asked for more money off his rent because he stated he could not use his 2nd bedroom, it was found that that was not true, however to continue the with a good landlord tenant relationship we will offer a final $50 inconvenience fee that will total of $100.00 on his account. This will be the final credit given on Mr. [redacted]s account throughout the time it takes us to find and repair any further leaks in his unit.Thank you,
As Mr. [redacted] stated he had cats while living at Sawmill Place. When a tenant moves in and signs a lease they are asked if they have pets because there are only certain pets allowed at the complex and the tenants are required to pay a $200 non-refundable pet deposit for each pet and a fee of $20 per...
month per pet to help alleviate any damages that may have been done by the pets while they live at the complex. Maintenance or [redacted] may have become aware of the pets after move in and were not aware that a pet addendum had not been signed and pet deposit charged. We have not gone back and charged the tenant the $400 in pet deposits or the $40 dollars extra per month for the 5 years that Mr. [redacted] lived at Sawmill Place. The carpet company stated that there were areas on the carpets in the unit with cat urine smell and damages to the carpets so of course we had to replace the carpet throughout the unit due to the possibility of allergies in future tenants. The carpet in Mr. [redacted]'s unit was brand new when he moved in. We buy quality carpet for the units and they have a general 10 year life. Mr. [redacted] states he thinks after 5 years we would have been replacing the carpet anyway and that he should not have to pay for it. That is not true, it is a case by case determination of the carpets in the units. If there was normal wear and tear on the carpet and it was able to be cleaned or even spot cleaned it would have been saved. However with pet urine it soaks through the carpet as well as the padding and must be replaced. Because the carpet was brand new and because it was his cats that damaged the carpet he was charged the entire bill of removing the carpet, padding, sealing the floors and relaying new carpet and padding for the unit. I am sorry that Mr. [redacted] does not feel that is fair but that is the common practice at most companies. We do not feel that is unreasonable. We did not charge him for any other damages, we did not back bill him the costs for owning the 2 cats and we did not add additional fees to the amount we paid for the carpet. The bill we paid on his behalf was $942.51 which we added to his account plus final water, once we deducted his security Deposit for $99.00 it left his balance at $848.65. To satisfy Mr. [redacted] I will be happy to give him a courtesy credit of $50.00 which would leave his balance at $798.65 which is more than reasonable. If Mr. [redacted] would like to take advantage of the credit and pay his account he can feel free to contact me at the Corporate office.Thank you,
I'm glad they finally responded to my complaint after more than a month! I have answers to all the allegations they have made. May be they are not shocked to charge thousands in damages but I was shocked to see a damage charges of 2433.13 ($2177.95 as the amount I had to pay and $255.18 my security deposit refund). This is why I told them that I would not pay this amount and that I had to go to Revdex.com and other options to protect myself and my money. They refused to send the so called damage photos via email stating that they would reduce the clarity (?) and wanted me to come to their office during their business hours. It's their full time job and they get paid for managing the property and collecting dues. But, it's not my full time job to go meet them by taking off from my day job just because they refuse to send the same via other ways. It's them who have the original move-in form and they now say they lost it. They did not even give me the copy when I gave them this form. I never bothered to ask for a copy as I never expected such fines (and never had in the past from my any other properties I lived). The damages that they claimed are not by me but rather built over time of usage for many years. It's industry standard that tenants would be charged prorated amounts, if at all there are any charges from wear and tear. If they noticed them to be in a condition to be replaced, I would be charged my prorated amount, considering the period I lived to the life of the items (carpet, water logged counter tops & vinyl floors, as they mentioned) being replaced. They need to understand that they don't give everything brand new for new tenants and things will be at acceptable used condition and may be right at their damage level threshold. Just because things get damaged further with further use by new tenant, they should not be charging the whole amount to the new tenant. The condiment bar in the fridge was loose and kept falling off. When we called the maintenance, they simply came and replaced it. They did not even mention that it would fall as our responsibility at move out (if they told, we would have lived with it, just like the previous tenants). I have also spent equal amount of time and great amount of mental strain dealing with it. I appreciate their adjusted amount of $500 but as they are already holding my $255.18 security deposit refund, to make the amount I will be losing even more. As the compromise my side, I would like to lose $500 total from my end towards their damages. So, I'm willing to pay $244.82, to make my total contribution to $500 (considering my $255.18 security deposit balance). If they are okay with this and settle this case, please have them send me the final bill for this $244.82.
The response from Dawn and the Manager Jill match, they have both spoken with [redacted] and her case manager regarding the issues we had with her and the damages that were made to her unit. Below is the statement from Jill B[redacted]. The apartment manager at [redacted].When [redacted] first moved in...
things were fine. Shortly after, she started dating a guy and then moved him into her unit. I explained to her that it was a lease violation as well as a violation of her CMHA housing agreement. I told her that he could visit but could not live there. After that discussion myself and Sharon W[redacted] caught him living there. [redacted] was given a violation letter for having an illegal occupant on June 17th 2015. She stated that she had broken up with him and he was no longer living there. We began getting complaints from her neighbors that there was an odor of marijuana coming from her unit. I investigated and found that there was indeed an odor of marijuana coming from her unit. I talked to her about it but continued to see her walking around in a daze, many times incoherent and unable to communicate. During this time she said her boyfriend had stolen her money and also tried to come in through the bedroom window that he pushed out. Then she called and told me that he had stolen her keys and she needed a replacement set. I told her she would be charged for them and again she told me she had broken it off with him. I told her if she needed any help whatsoever to let me know. Next thing I know she what's throwing out 5 or 6 industrial sized bags filled with his clothes. One day myself and another Apartment Manager were going door-to-door to replace AC filters. We knocked on her door and when she opened her door the trim around the door was broken. She tried to blame it on the Apartment Manager that accompanied me to her unit. Later she admitted that her ex-boyfriend had broken the door. I called the corporate office and reported the incident and let them know that she had falsely accused someone else for the damage caused by her guest. She called her caseworker to report the incident. I spoke to her case worker and she informed me that [redacted] had serious mental issues. She stated that they were trying to find her another place to live. I told her that I thought that was best and that I believed her ex-boyfriend took advantage of her. Sharon and I tried to help her several times. Last year when it was time for her to have her annual inspection she left town with her ex-boyfriend and was gone for over a month. No one knew where she was and we thought she may have abandoned her apartment. When she returned she spoke to Monique at the corporate office and told her that her uncle was sick and she was taking care of him. That was not the truth and she almost lost her apartment because of it. [redacted] is on medication for her issues and when she mixes it with marijuana use it affects her ability to think clearly and enhances her fears. She said she was scared to be by herself and felt that someone was out to get her and that was why she asked her boyfriend to move in with her. She got to the point where she did not trust anybody and when she would go out she would dress in disguise with wigs and heavy makeup so no one would know who she was. She wouldn’t let maintenance personnel into her unit to make repairs because of her paranoia. [redacted] was management intensive, was not always capable of taking care of herself or her unit and the corporate office as well as her case manager agreed to a mutual rescission to sever the tenant/landlord relationship.
There have been many emails back and forth between Mr. [redacted] regarding the damages to his unit. In his very first correspondence with me he threatened to contact the Revdex.com and other sources to sully Ebner Properties reputation if I didn't agree to give him a zero balance so I am not shocked...
that he has done so. I have offered to meet with him in person and show him the pictures of the damages due to the pictures losing clarity during the scanning and emailing process. He was unable to meet so we continued discussions via email. I explained that the damages to his unit were not there upon his move in. We have the employee statements as well as the photographs that show the damages are not normal wear and tear. He was not able to provide the move in form from when he moved in and we do not have a copy. If a tenant turns in a move in notice to the office [redacted] walks the unit to verify the damages and will remove those that are not warranted and repair those that are, she does this while walking the unit with the tenant so there is no miscommunications as to what they were agreeing on as far as damages. The point being if the floors were in the condition that Mr. [redacted] claimed when he moved in, it would have been documented and fixed prior to moving in. We have documentation from the carpet company stating that the carpet had been cleaned previously but once they had cleaned it with the commercial cleaning equipment and it dried the previous stains came to the top of the carpet and it was in bad shape. We had to replace the carpets to make it move in ready for the next unit. We charged Mr. [redacted] a portion of the billings for the carpets and the vinyl. We also charged Mr. [redacted] for the water logged counter tops that had bowed and lifted and for the side of the cabinets in the kitchen that were damaged by water, food etc and needed to be repaired. There was also a charge for the broken part inside of the refrigerator.To end the discussions and satisfy both parties we offered a 50% settlement on the account which would bring the balance of $2,177.95 to $1,088.97. Mr. [redacted] rejected the offer and stated he would only accept a 0 balance settlement as he had already lost his security deposit of $255.18. I offered an additional settlement of $833.97 which was the $255.18 less that the original offer just to satisfy Mr. [redacted]. Again he rejected the offer and stated he will only accept a zero balance offer. If these were normal wear and tear items we would not be debating the chargesMr. [redacted] has to accept some responsibility for the damages done to the unit he occupied for the 2 years that he lived there. We have tried to be reasonable and have spent a considerable amount of time trying to come to a fair resolution. . We are willing to offer one last offer on the account for an additional $500.00 the account will be settled and will be adjusted to a zero balance and there will be no further collection activities. We hope that Mr. [redacted] will agree the offer is more than fair and will accept the agreement. Thank you.
We did take care of the issues at Ms. [redacted] apartment. It was not a faulty drain it was a sewage back up from the main city sewer lines caused by flooding conditions due to weather. It was a matter of too much water in too short of time which was an unforeseeable problem.We had installed...
sump pumps in the basements at Livingston Commons to try and be pro-active against these issues should they arise. We did tell the tenant that it is not in our policy to handle personal belongings for liability reasons. We did assisted her in taking care of it though it was not general practice. , Ms. [redacted] said she needed to stay in a hotel for a couple nights because of the smell and as a courtesy we reimbursed her hotel stay in the amount of $92. As for the renters insurance issue. She was behind on her rent and was hoping to be given a credit on her account because of her personal belongings being saturated in the basement. We explained that we do not cover personal belongings which is why we require the tenants to cover them with renters insurance. Ms. [redacted] contacted her insurance company. Shortly after this conversation an adjuster contacted us and explained that the tenant told them it was our fault so of course they refused to cover her personal belongings. We explained the situation to the insurance company in the hopes that they would cover their clients personal effects. Apparently they did not do so. Now eight months later Ms. [redacted] has a large balance on her account and has received notice for eviction.We believe she is now taking these steps so that we will credit her account for her large outstanding balance. As a courtesy I will be happy to remove a portion of her late fees if she is able to catch her account up. Thank you,
These are the same responses that I have already addressed often and with great detail. We have given rebuttals to all of his claims and he still refuses to admit any fault. Because of this we gathered all of the statements, invoices, & pictures of the damages to prove the charges, this has been explained to Mr. [redacted] by numerous emails and phone conversations and he is still adamant that he does not want to pay anything above the minimal security deposit that was applied to the damages. We would like him to see the actual photographs not copies or scanned pictures so there is no loss of detail and therefore no way to refute the damages. Mr. [redacted] has not accepted the opportunity to meet. We have paid well over the original amount charged to Mr. [redacted] to repair the damages in his old unit. We have adjusted his balance by around 75% and are covering the remaining balance of the damages he is responsible for. This is more than fair. We stand by the final settlement offer of $500 instead of the original $2,177.00 to rectify his account and hope that Mr. [redacted] sees reason and accepts the offer.
It was their staff that came in and made me aware of the faulty drain. Which is why they replaced it. I have pics of the old and new drain. If it wasn't faulty,why replace it? I'm not asking for a trade off for rent. My personal belongings and inconvenience is way more than what I am behind in rent. I have paid my rent every month, sent letters,text and phone calls to Mark Ebner. To no avail. I would like to know who Kelly spoke to at my insurance company, or better yet,the name of the company I'm with. Because that is a lie. If sump pumps are in every unit and it was the cities fault,this is a very small complex,then every unit would have flooded.
As I stated before, there have not been charges added to Mr. [redacted]s account for damages or for re-keying his locks. I will not continue to debate these circumstances. I am confident in the statements Mr. [redacted] made to me regarding the damages to the door frame, access to his unit , and the need for a lock change. Mr. [redacted] is aware of the statements he has made as well. Arguing the point after the fact is a waste of everyone's time. If Mr. [redacted] has not had his locks re-keyed and still wants it done, he is more than welcome to contact myself or the maintenance department to have it done. I have explained that to him on the phone and in my last response. If items have been "moved or removed" it would be because he has not confirmed that he wants his locks changed. We will not proceed with changing his locks without his permission. I will be available until 5pm should Mr. [redacted] like to contact me. I would expect this to be satisfactory to Mr.. [redacted] as he has been offered solutions for the concerns he has regarding his lock.
I have reviewed the response made by the business in reference to complaint ID[redacted], and decided to accept this resolution even though I'm not satisfied.
I’m tired. They never answered 1. how they concluded that
they are my damages and not wear and tear, no matter how many times I try to
explain and 2. Why they are charging me full amount and not prorated.
I will never choose Ebner properties again in my life. I am
giving up now. I don’t want to waste any more of my time dealing with them. Have
them send me the updated invoice.
Thank you Revdex.com for trying to help me in this regards!
Boyfriend did not live there he lived at shelter, she is an adult and is allowed to have visitors. How did they “catch him living there” did they see mail addressed to him at her address? They have no proof because its a lie. If there were neighbor complaints where is the evidence? Where is the violation letter they mentioned about boyfriend living there? Smoking marijuana is illegal so I am sure that is a violation of the lease, why was this not documented? Because its another lie. My sister is my payee and has control of my money through social security. What I do with my personal money is none of their business and this is another example of her harassing me. If window was “pushed out” “during this time” why do I have a work order dated 7/26/16. The window had been out since March or April due to a wind storm. They never fixed it, then the toilet broke and I went over with my case manager to find out when they would be repaired and they started lying on me and that is how this whole situation started There is no mention of charges or damages caused by guest on work order. Sharon was harassing me not helping, she gave me a chair full of bed bugs and would come down to my house all the time wanting to borrow money or something. She would be drunk wandering the halls and visiting a man who lived there late at night, while she is suppose to be married. My sister and case manager spoke with someone named Dawn several times about her bothering me and she was not suppose to communicate with me at all face to face. The statement she sent shows that she was watching me every chance she got. When I moved out they called the police on me and my sister and told the police a group of young kids was blocking the doorway and people could not get in the building-that is what the officer said- and asked if we saw any kids. I am sure I could get a copy of that call information if I need it for court. The managers friend, a big black man busted the chain off of my door before I could get to the door to open it! I was very scared and called my sister and case manager very upset, I had never seen this man before and he definitely did not work for Ebner. My case manger did not discuss my private health information with anyone there because she is a professional and that is against the law. How does she know my uncle was not sick? Did she contact him or the hospital to determine what is the “truth”. No, she did not. I am an adult, when I leave and where I go is not her concern. This was an apartment building not a prison and this shows more how she was always in my business and bothering me. I do not use drugs and they are not doctors! They do not know what kind of medicine I am on and for what. Or what side effects they could have. I was not disguising myself I have physical illness and my hair has fallen out. It is a very traumatic experience and they are just judgmental evil lying people. (using that term very loosely, people) I received a bill for over a thousand dollars saying the apartment was dirty and destroyed when I moved out! I have 5 witnesses, photos and a video that prove otherwise. They said I was unable to maintain my apartment and that is a lie. I have statements from my case managers that every time they came over my apartment was clean. I am in shock and awe of the audacity and disgusting actions these “people” have. They are established adults who seems to be out to destroy my rental history and harm my mental status. I am an young adult trying to get my life back on track, I am doing everything I am suppose to do to get better. The fact that theses two/three women are so set on making me look bad is very sad. Maybe they just dont wanna give the deposit back to CMHA, I don’t know. But these personal attacks on someone who is already struggling in life, I just don’t understand. It is very very sad for them. I hope they can get some help one day too. LETTER FROM CASE MANAGERI was working with [redacted] as her case manager at the time that her door was broken. [redacted] had called me after a situation where maintenance had entered her apartment. [redacted] told me that maintenance entered her apartment to inspect or fix something and when they did the door had broken. Maintenance told [redacted] that they did not break the door and the door had to have been previously broken. [redacted] stated the door was not broken before that and stated she had had no problems with the door previously.If you have any further questions please call me.
The pet policy is enforced when the tenant does the responsible thing and gets permission for pets at the complexPer the lease that Mr*** signed there are no pets are allowed at the complexHe took it upon himself to bring cats into the complex with prior consent Regardless, by all rights the security deposits and additional pet fees were owed from the time the pets were brought in but they were notThis is a sizeable amount due by the tenant and not paid by the tenantThat being said the "wear and tear" on the carpet would not have been charged at all had there not been irreparable damages done to the carpet by the tenants cats which is 100% the responsibility of the tenantWe will not accept 50% of the charges when the charges are 100% caused by the neglect of the tenantWe will offer a one time settlement on the account of $to satisfy the accountMr*** is welcome to contact the office to make the settlement paymentThank you
my notice was turned in to the rental office and I have a letter and voicemail from property manager, ***, stating that she had "accidentally" shredded my original notice to vacateI have original copies with dates to prove what Kelley is alleging is in fact a blatant lieMy notice was turned in to the rental office and acknowledged per ***Had that notice not sufficed it was the responsibility of *** to inform me that it should be sent to the corporate office via certified mailI am formally requesting a DETAILED STATEMENT OF ALL CHARGES AND ALL PAYMENTS RECEIVED.Sending me a generic balance due with no explanation of charges is not acceptable further more, I HAVE BEEN MORE THAN FAIR WITH EBNER PROPERTIES AFTER MOLD WAS FOUND IN MY AC UNIT AND NOT IMMEDIATELY REMOVED, A FAULTY GARBAGE DISPOSAL WAS NEVER REPLACED AND A FLOOD DUE TO A FAULTY REPAIR (acknowledged by your maintenance man, Andre, that it was in fact his fault-and I do have a witness to this conversation) LEFT STANDING WATER THROUGHOUT MY APARTMENT OVERNIGHT WITH NO OFFER TO HAVE WATER REMOVED BY SHOP VAC OR CARPET CLEANING TO PREVENT FURTHER MOLDIt is a consumers right to request a DETAILED STATEMENT including all charges and paymentsAlso I have phone records proving that I never received a phone call from Kelley in regards to the alleged balance due as well as phone records proving all the calls made to EBNER Properties that were never returned or never answeredMy current rental office will be more than happy to verify that all calls to the EBNER office go unanswered as they called and faxed your office for rental history and no one ever responded This is not a legitimate debt owed or EBNER wouldn't have such an issue furnishing a detailed statement as proofAs far as suggesting that I broke a lease, that is a slanderous lie as your own property manager, ***, acknowledged my notice that she "accidentally shredded" several times and never once mentioned that it needed to be sent to the corporate office via certified mail.
Regards,
*** ***
We sent Ms*** a statement for her account on 3/18/to address she had providedThe lease states that she is required to give a day notice in writing to our office via certified mail prior to her lease expiringThe days are required to be full calendar monthsWe received a note on a
copy of a document from her credit unionThe document had a date but the note did not. It stated that she was moving at the end of FebruaryWe did not receive the keys for the unit until 3/9/We did not receive the note until 1/7/Her lease had already renewed and she had received a friendly reminder for the lease renewal had already been sent to herWe did not charge her for her entire lease and we did not charge her the $lease breakage fee which we had every right to doThe only penalty that she received was the forfeiture of her security deposit of $She was charged for a pro rated amount of her March rent because she still had possession of the unit on the first and was responsible for the rent until it was re-rentedShe owes a small balance on her account as per the statement sent to herShe had not contacted me by phone as requested on the statementWe could have made arrangements on the balanceI believe that if Ms*** head read her lease thoroughly and the statement that had been sent to her, she would understand that she was treated more than fairly regarding the account balanceI sent this information with supporting documents to Ms*** via email and have not received a response. I have attached supporting documents to this response If she would like to contact me and discuss her account, I will be more than happy to do so.Thank you,
I find it interesting that MS*** brings up cat deposit and cat rentShe also brought this same argument when she answered the other complaint about cat damaged carpet at the same complexI am not here to debate their pet policy which was never enforced I did not have the cats in the beginning of the lease and *** *** was aware several years into my lease about the cats She never asked, mentioned or explained any cat deposits or rent So Ms*** needs to retrain her manager in dealing with pets, not trying to charge here tenants for new carpet replacement using cats as an excuseWhile I appreciate her generous $offer, I would like to offer my own compromise: I will pay for the sealer and the cat damage; I also will pay for carpet but I want credit for wear and tear on the new carpet; I lived here years and I should not have to pay full price for brand new carpet My offer is % off for five years of carpet wear and tear....$472.00, which is fair after living their for years
8.11.17 Revdex.com received notification from consumer that business addressed his complaint.
Mr. [redacted] contacted me regarding having his locks changed. He did not state to me that the lock looked like it was picked or that there were damages to his door and door frame. I suspect this happened after our conversation because Mr. [redacted] did not have keys to enter his unit the traditional way....
Mr. [redacted] stated that he thought someone with a key entered his unit. I explained that it was highly unlikely that it was an employee because we did not have any work orders for his unit and there would be no reason for an employee to randomly pick his unit to enter for no apparent reason. I told Mr. [redacted] that it was more likely that it was someone that he had given his keys to. As per his lease, it is against the rules to give keys to a non-lease holder. This rule is in place to avoid situations such as these. I explained that if we have to change the lock due to him giving his keys to an un-authorized individual, we would charge him to change his lock. He chose not to have the lock changed. If there are now damages to the lock, door and door frame Mr. [redacted] is responsible for paying for those damages as well. I was not rude to Mr. [redacted], he simply did not like what I was telling him and became irate and hung up on me. Mr. [redacted] is correct when stating we would be responsible for securing his door, and we will be more than happy to do so if he likes, however, he is responsible to pay for the new lock and damages. At this time, there have been no charges added to Mr. [redacted]'s account. Thank you.
The pictures provided do not have a date stamp but we will assume they were taken on or before the day she moved out. Many are dark and unreadable and do not reflect the areas being charged. The areas that the pictures are addressing are - The walls throughout were marred with nail holes, smudges etc. not visible in the pictures. The tub had decals and dark residue in the bottom as well as mold and dirt in the caulked areas around the tub some of which is visible in the pictures. The inside and bottom of the toilet are not visible in the pictures, the inside of the cabinets are not visible in the pictures. The walls and cabinets in the kitchen had splattered food and a coat of grease on several of them not really visible in the pictures because they were dark or too far away and didn't have all the cabinets in the pictures. Under the stove cover and inside the stove were not cleaned properly and the drip pans had to be replaced not visible in the pictures. The freezer was dirty and not visible in the pictures. Kitchen floor was stained and had damage, not visible in the pictures. The carpets in the living room and bed room are not in pictures. The owner and the manager walked this unit and noted every detail of damages and again confirmed the charges. Because we signed a mutual recission with Ms. [redacted] to release her from her rental obligation, we are having the maintenance crew and vendors make the repairs to expedite the re-rental of this unit. We have made concessions for Ms. [redacted] in the past and and in maintaining good customer care we are agreeing to do so again by lessening the balance she owes on her account. After adjusting the final water bill from $14.60 to $12.17 because Ms. [redacted] was only responsible for the bill until 8/31/16 we will agree to split that remaining balance of $637.56. We believe this is fair and if Ms. [redacted] would like to finalize her account she can contact the office and pay her portion which will be $318.78. We hope that Ms. [redacted] finds this reasonable and is as anxious to finalize her bill and tenancy as we are. Thank you.
I reviewed the response made by the business in reference to complaint ID [redacted], and I accept the response only if the balance due is credited and an amended ledger reflecting a $0 (zero) balance owed is mailed to me as soon as possible.
When Mr. [redacted]s complaint reached my office, I spoke with the Maintenance dept. they stated that they received a call at the end of June that there was a leak in his apt. The maintenance crew checked the leak and made adjustments in the hopes that they stopped the leak. Unfortunately with...
leaks, it is a process of elimination. They have cut out a portion of the wall and sealed several areas that may have been the cause of the leak. The Manager was not contacted by Mr. [redacted], in fact it was the maintenance man who let her know of the issue. The Manager calls in maintenance issues and also contacts vendors to schedule repairs. This expedites things being done on site. Even though Mr. [redacted]s belongings and computer were still being used in that bedroom we offered him a $50 inconvenience fee as which is standard when it takes time to investigate a maintenance issue and our maintenance or vendors have to visit the unit multiple times. Mr. [redacted] asked for more money off his rent because he stated he could not use his 2nd bedroom, it was found that that was not true, however to continue the with a good landlord tenant relationship we will offer a final $50 inconvenience fee that will total of $100.00 on his account. This will be the final credit given on Mr. [redacted]s account throughout the time it takes us to find and repair any further leaks in his unit.Thank you,
As Mr. [redacted] stated he had cats while living at Sawmill Place. When a tenant moves in and signs a lease they are asked if they have pets because there are only certain pets allowed at the complex and the tenants are required to pay a $200 non-refundable pet deposit for each pet and a fee of $20 per...
month per pet to help alleviate any damages that may have been done by the pets while they live at the complex. Maintenance or [redacted] may have become aware of the pets after move in and were not aware that a pet addendum had not been signed and pet deposit charged. We have not gone back and charged the tenant the $400 in pet deposits or the $40 dollars extra per month for the 5 years that Mr. [redacted] lived at Sawmill Place. The carpet company stated that there were areas on the carpets in the unit with cat urine smell and damages to the carpets so of course we had to replace the carpet throughout the unit due to the possibility of allergies in future tenants. The carpet in Mr. [redacted]'s unit was brand new when he moved in. We buy quality carpet for the units and they have a general 10 year life. Mr. [redacted] states he thinks after 5 years we would have been replacing the carpet anyway and that he should not have to pay for it. That is not true, it is a case by case determination of the carpets in the units. If there was normal wear and tear on the carpet and it was able to be cleaned or even spot cleaned it would have been saved. However with pet urine it soaks through the carpet as well as the padding and must be replaced. Because the carpet was brand new and because it was his cats that damaged the carpet he was charged the entire bill of removing the carpet, padding, sealing the floors and relaying new carpet and padding for the unit. I am sorry that Mr. [redacted] does not feel that is fair but that is the common practice at most companies. We do not feel that is unreasonable. We did not charge him for any other damages, we did not back bill him the costs for owning the 2 cats and we did not add additional fees to the amount we paid for the carpet. The bill we paid on his behalf was $942.51 which we added to his account plus final water, once we deducted his security Deposit for $99.00 it left his balance at $848.65. To satisfy Mr. [redacted] I will be happy to give him a courtesy credit of $50.00 which would leave his balance at $798.65 which is more than reasonable. If Mr. [redacted] would like to take advantage of the credit and pay his account he can feel free to contact me at the Corporate office.Thank you,
I'm glad they finally responded to my complaint after more than a month! I have answers to all the allegations they have made. May be they are not shocked to charge thousands in damages but I was shocked to see a damage charges of 2433.13 ($2177.95 as the amount I had to pay and $255.18 my security deposit refund). This is why I told them that I would not pay this amount and that I had to go to Revdex.com and other options to protect myself and my money. They refused to send the so called damage photos via email stating that they would reduce the clarity (?) and wanted me to come to their office during their business hours. It's their full time job and they get paid for managing the property and collecting dues. But, it's not my full time job to go meet them by taking off from my day job just because they refuse to send the same via other ways. It's them who have the original move-in form and they now say they lost it. They did not even give me the copy when I gave them this form. I never bothered to ask for a copy as I never expected such fines (and never had in the past from my any other properties I lived). The damages that they claimed are not by me but rather built over time of usage for many years. It's industry standard that tenants would be charged prorated amounts, if at all there are any charges from wear and tear. If they noticed them to be in a condition to be replaced, I would be charged my prorated amount, considering the period I lived to the life of the items (carpet, water logged counter tops & vinyl floors, as they mentioned) being replaced. They need to understand that they don't give everything brand new for new tenants and things will be at acceptable used condition and may be right at their damage level threshold. Just because things get damaged further with further use by new tenant, they should not be charging the whole amount to the new tenant. The condiment bar in the fridge was loose and kept falling off. When we called the maintenance, they simply came and replaced it. They did not even mention that it would fall as our responsibility at move out (if they told, we would have lived with it, just like the previous tenants). I have also spent equal amount of time and great amount of mental strain dealing with it. I appreciate their adjusted amount of $500 but as they are already holding my $255.18 security deposit refund, to make the amount I will be losing even more. As the compromise my side, I would like to lose $500 total from my end towards their damages. So, I'm willing to pay $244.82, to make my total contribution to $500 (considering my $255.18 security deposit balance). If they are okay with this and settle this case, please have them send me the final bill for this $244.82.
The response from Dawn and the Manager Jill match, they have both spoken with [redacted] and her case manager regarding the issues we had with her and the damages that were made to her unit. Below is the statement from Jill B[redacted]. The apartment manager at [redacted].When [redacted] first moved in...
things were fine. Shortly after, she started dating a guy and then moved him into her unit. I explained to her that it was a lease violation as well as a violation of her CMHA housing agreement. I told her that he could visit but could not live there. After that discussion myself and Sharon W[redacted] caught him living there. [redacted] was given a violation letter for having an illegal occupant on June 17th 2015. She stated that she had broken up with him and he was no longer living there. We began getting complaints from her neighbors that there was an odor of marijuana coming from her unit. I investigated and found that there was indeed an odor of marijuana coming from her unit. I talked to her about it but continued to see her walking around in a daze, many times incoherent and unable to communicate. During this time she said her boyfriend had stolen her money and also tried to come in through the bedroom window that he pushed out. Then she called and told me that he had stolen her keys and she needed a replacement set. I told her she would be charged for them and again she told me she had broken it off with him. I told her if she needed any help whatsoever to let me know. Next thing I know she what's throwing out 5 or 6 industrial sized bags filled with his clothes. One day myself and another Apartment Manager were going door-to-door to replace AC filters. We knocked on her door and when she opened her door the trim around the door was broken. She tried to blame it on the Apartment Manager that accompanied me to her unit. Later she admitted that her ex-boyfriend had broken the door. I called the corporate office and reported the incident and let them know that she had falsely accused someone else for the damage caused by her guest. She called her caseworker to report the incident. I spoke to her case worker and she informed me that [redacted] had serious mental issues. She stated that they were trying to find her another place to live. I told her that I thought that was best and that I believed her ex-boyfriend took advantage of her. Sharon and I tried to help her several times. Last year when it was time for her to have her annual inspection she left town with her ex-boyfriend and was gone for over a month. No one knew where she was and we thought she may have abandoned her apartment. When she returned she spoke to Monique at the corporate office and told her that her uncle was sick and she was taking care of him. That was not the truth and she almost lost her apartment because of it. [redacted] is on medication for her issues and when she mixes it with marijuana use it affects her ability to think clearly and enhances her fears. She said she was scared to be by herself and felt that someone was out to get her and that was why she asked her boyfriend to move in with her. She got to the point where she did not trust anybody and when she would go out she would dress in disguise with wigs and heavy makeup so no one would know who she was. She wouldn’t let maintenance personnel into her unit to make repairs because of her paranoia. [redacted] was management intensive, was not always capable of taking care of herself or her unit and the corporate office as well as her case manager agreed to a mutual rescission to sever the tenant/landlord relationship.
There have been many emails back and forth between Mr. [redacted] regarding the damages to his unit. In his very first correspondence with me he threatened to contact the Revdex.com and other sources to sully Ebner Properties reputation if I didn't agree to give him a zero balance so I am not shocked...
that he has done so. I have offered to meet with him in person and show him the pictures of the damages due to the pictures losing clarity during the scanning and emailing process. He was unable to meet so we continued discussions via email. I explained that the damages to his unit were not there upon his move in. We have the employee statements as well as the photographs that show the damages are not normal wear and tear. He was not able to provide the move in form from when he moved in and we do not have a copy. If a tenant turns in a move in notice to the office [redacted] walks the unit to verify the damages and will remove those that are not warranted and repair those that are, she does this while walking the unit with the tenant so there is no miscommunications as to what they were agreeing on as far as damages. The point being if the floors were in the condition that Mr. [redacted] claimed when he moved in, it would have been documented and fixed prior to moving in. We have documentation from the carpet company stating that the carpet had been cleaned previously but once they had cleaned it with the commercial cleaning equipment and it dried the previous stains came to the top of the carpet and it was in bad shape. We had to replace the carpets to make it move in ready for the next unit. We charged Mr. [redacted] a portion of the billings for the carpets and the vinyl. We also charged Mr. [redacted] for the water logged counter tops that had bowed and lifted and for the side of the cabinets in the kitchen that were damaged by water, food etc and needed to be repaired. There was also a charge for the broken part inside of the refrigerator.To end the discussions and satisfy both parties we offered a 50% settlement on the account which would bring the balance of $2,177.95 to $1,088.97. Mr. [redacted] rejected the offer and stated he would only accept a 0 balance settlement as he had already lost his security deposit of $255.18. I offered an additional settlement of $833.97 which was the $255.18 less that the original offer just to satisfy Mr. [redacted]. Again he rejected the offer and stated he will only accept a zero balance offer. If these were normal wear and tear items we would not be debating the chargesMr. [redacted] has to accept some responsibility for the damages done to the unit he occupied for the 2 years that he lived there. We have tried to be reasonable and have spent a considerable amount of time trying to come to a fair resolution. . We are willing to offer one last offer on the account for an additional $500.00 the account will be settled and will be adjusted to a zero balance and there will be no further collection activities. We hope that Mr. [redacted] will agree the offer is more than fair and will accept the agreement. Thank you.
We did take care of the issues at Ms. [redacted] apartment. It was not a faulty drain it was a sewage back up from the main city sewer lines caused by flooding conditions due to weather. It was a matter of too much water in too short of time which was an unforeseeable problem.We had installed...
sump pumps in the basements at Livingston Commons to try and be pro-active against these issues should they arise. We did tell the tenant that it is not in our policy to handle personal belongings for liability reasons. We did assisted her in taking care of it though it was not general practice. , Ms. [redacted] said she needed to stay in a hotel for a couple nights because of the smell and as a courtesy we reimbursed her hotel stay in the amount of $92. As for the renters insurance issue. She was behind on her rent and was hoping to be given a credit on her account because of her personal belongings being saturated in the basement. We explained that we do not cover personal belongings which is why we require the tenants to cover them with renters insurance. Ms. [redacted] contacted her insurance company. Shortly after this conversation an adjuster contacted us and explained that the tenant told them it was our fault so of course they refused to cover her personal belongings. We explained the situation to the insurance company in the hopes that they would cover their clients personal effects. Apparently they did not do so. Now eight months later Ms. [redacted] has a large balance on her account and has received notice for eviction.We believe she is now taking these steps so that we will credit her account for her large outstanding balance. As a courtesy I will be happy to remove a portion of her late fees if she is able to catch her account up. Thank you,
These are the same responses that I have already addressed often and with great detail. We have given rebuttals to all of his claims and he still refuses to admit any fault. Because of this we gathered all of the statements, invoices, & pictures of the damages to prove the charges, this has been explained to Mr. [redacted] by numerous emails and phone conversations and he is still adamant that he does not want to pay anything above the minimal security deposit that was applied to the damages. We would like him to see the actual photographs not copies or scanned pictures so there is no loss of detail and therefore no way to refute the damages. Mr. [redacted] has not accepted the opportunity to meet. We have paid well over the original amount charged to Mr. [redacted] to repair the damages in his old unit. We have adjusted his balance by around 75% and are covering the remaining balance of the damages he is responsible for. This is more than fair. We stand by the final settlement offer of $500 instead of the original $2,177.00 to rectify his account and hope that Mr. [redacted] sees reason and accepts the offer.
It was their staff that came in and made me aware of the faulty drain. Which is why they replaced it. I have pics of the old and new drain. If it wasn't faulty,why replace it? I'm not asking for a trade off for rent. My personal belongings and inconvenience is way more than what I am behind in rent. I have paid my rent every month, sent letters,text and phone calls to Mark Ebner. To no avail. I would like to know who Kelly spoke to at my insurance company, or better yet,the name of the company I'm with. Because that is a lie. If sump pumps are in every unit and it was the cities fault,this is a very small complex,then every unit would have flooded.
As I stated before, there have not been charges added to Mr. [redacted]s account for damages or for re-keying his locks. I will not continue to debate these circumstances. I am confident in the statements Mr. [redacted] made to me regarding the damages to the door frame, access to his unit , and the need for a lock change. Mr. [redacted] is aware of the statements he has made as well. Arguing the point after the fact is a waste of everyone's time. If Mr. [redacted] has not had his locks re-keyed and still wants it done, he is more than welcome to contact myself or the maintenance department to have it done. I have explained that to him on the phone and in my last response. If items have been "moved or removed" it would be because he has not confirmed that he wants his locks changed. We will not proceed with changing his locks without his permission. I will be available until 5pm should Mr. [redacted] like to contact me. I would expect this to be satisfactory to Mr.. [redacted] as he has been offered solutions for the concerns he has regarding his lock.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
I have reviewed the response made by the business in reference to complaint ID[redacted], and decided to accept this resolution even though I'm not satisfied.
I’m tired. They never answered 1. how they concluded that
they are my damages and not wear and tear, no matter how many times I try to
explain and 2. Why they are charging me full amount and not prorated.
I will never choose Ebner properties again in my life. I am
giving up now. I don’t want to waste any more of my time dealing with them. Have
them send me the updated invoice.
Thank you Revdex.com for trying to help me in this regards!
Boyfriend did not live there he lived at shelter, she is an adult and is allowed to have visitors. How did they “catch him living there” did they see mail addressed to him at her address? They have no proof because its a lie. If there were neighbor complaints where is the evidence? Where is the violation letter they mentioned about boyfriend living there? Smoking marijuana is illegal so I am sure that is a violation of the lease, why was this not documented? Because its another lie. My sister is my payee and has control of my money through social security. What I do with my personal money is none of their business and this is another example of her harassing me. If window was “pushed out” “during this time” why do I have a work order dated 7/26/16. The window had been out since March or April due to a wind storm. They never fixed it, then the toilet broke and I went over with my case manager to find out when they would be repaired and they started lying on me and that is how this whole situation started There is no mention of charges or damages caused by guest on work order. Sharon was harassing me not helping, she gave me a chair full of bed bugs and would come down to my house all the time wanting to borrow money or something. She would be drunk wandering the halls and visiting a man who lived there late at night, while she is suppose to be married. My sister and case manager spoke with someone named Dawn several times about her bothering me and she was not suppose to communicate with me at all face to face. The statement she sent shows that she was watching me every chance she got. When I moved out they called the police on me and my sister and told the police a group of young kids was blocking the doorway and people could not get in the building-that is what the officer said- and asked if we saw any kids. I am sure I could get a copy of that call information if I need it for court. The managers friend, a big black man busted the chain off of my door before I could get to the door to open it! I was very scared and called my sister and case manager very upset, I had never seen this man before and he definitely did not work for Ebner. My case manger did not discuss my private health information with anyone there because she is a professional and that is against the law. How does she know my uncle was not sick? Did she contact him or the hospital to determine what is the “truth”. No, she did not. I am an adult, when I leave and where I go is not her concern. This was an apartment building not a prison and this shows more how she was always in my business and bothering me. I do not use drugs and they are not doctors! They do not know what kind of medicine I am on and for what. Or what side effects they could have. I was not disguising myself I have physical illness and my hair has fallen out. It is a very traumatic experience and they are just judgmental evil lying people. (using that term very loosely, people) I received a bill for over a thousand dollars saying the apartment was dirty and destroyed when I moved out! I have 5 witnesses, photos and a video that prove otherwise. They said I was unable to maintain my apartment and that is a lie. I have statements from my case managers that every time they came over my apartment was clean. I am in shock and awe of the audacity and disgusting actions these “people” have. They are established adults who seems to be out to destroy my rental history and harm my mental status. I am an young adult trying to get my life back on track, I am doing everything I am suppose to do to get better. The fact that theses two/three women are so set on making me look bad is very sad. Maybe they just dont wanna give the deposit back to CMHA, I don’t know. But these personal attacks on someone who is already struggling in life, I just don’t understand. It is very very sad for them. I hope they can get some help one day too. LETTER FROM CASE MANAGERI was working with [redacted] as her case manager at the time that her door was broken. [redacted] had called me after a situation where maintenance had entered her apartment. [redacted] told me that maintenance entered her apartment to inspect or fix something and when they did the door had broken. Maintenance told [redacted] that they did not break the door and the door had to have been previously broken. [redacted] stated the door was not broken before that and stated she had had no problems with the door previously.If you have any further questions please call me.