I contacted [redacted] regarding this issue to request her response:
In response to [redacted]'s complaint, I am rebutting what
she stated in her complaint. I did leave her several
voicemails a few about turning in her notice after 12/31/14 and the
other few were when I didn't receive her keys at the end
of February 2015 which is when she claimed she was moving. We
did not receive her move out notice on the credit union form until the 6th
of January. First violation
was to turn in her original notice late and the second was by not moving until
the 9th of March. She did not notify me that she was staying nor did she
return any of my phone calls. I instructed her that since she chose to
stay beyond her lease expiration that she was in a Lease Break status and that
she will be charged accordingly. I never spoke to her. I posted an original standard vacate form to her door after the main office notified me with the hand written credit union note she wrote. Her notice which we received on 1/6/15 came first then the standard vacate form was given to her. I now recall the
shredding voicemail. I was shredding her paper work with her SS
number on it at the end of February and in between the
papers was the standard vacate notice that she had turned in at the end of January. Shredding of the vacate form again was a month after she gave the late notice. That form was a formality, her written credit union notice to vacate was late and that supersedes anything else. The second violation was not turning in the keys on 2/28/15, she decided to stay until 3/9/15 without notifying us. That move went against her own original notice of vacating at the end of her
lease. Let me know if there is anything else you need. Thanks. In light of this and the supporting documents as well as the lease that clearly states what is expected regarding vacate notices and possession, we stand by our original charges. Again we did not charge Ms. [redacted] her entire lease or lease breakage fee which we had every right to do. I have attached the ledger for Ms. [redacted] that has been sent to her previously twice. I have highlighted all of the payments made to the account as well as the credits given. I went further by explaining in detail the pro-rated rent, ineligibility for rent credit, or refund. I would hope this would be detailed enough for Ms. [redacted]. That being said, in order to keep with fair customer relations, we will credit the balance that she owes to us. If this is acceptable and would satisfy Ms. [redacted] she can contact me and I will send her an amended ledger showing a 0 balance owed.Thank you,
I contacted [redacted] regarding this issue to request her response:
In response to [redacted]'s complaint, I am rebutting what
she stated in her complaint. I did leave her several
voicemails a few about turning in her notice after 12/31/14 and the
other few were when I didn't receive her keys at the end
of February 2015 which is when she claimed she was moving. We
did not receive her move out notice on the credit union form until the 6th
of January. First violation
was to turn in her original notice late and the second was by not moving until
the 9th of March. She did not notify me that she was staying nor did she
return any of my phone calls. I instructed her that since she chose to
stay beyond her lease expiration that she was in a Lease Break status and that
she will be charged accordingly. I never spoke to her. I posted an original standard vacate form to her door after the main office notified me with the hand written credit union note she wrote. Her notice which we received on 1/6/15 came first then the standard vacate form was given to her. I now recall the
shredding voicemail. I was shredding her paper work with her SS
number on it at the end of February and in between the
papers was the standard vacate notice that she had turned in at the end of January. Shredding of the vacate form again was a month after she gave the late notice. That form was a formality, her written credit union notice to vacate was late and that supersedes anything else. The second violation was not turning in the keys on 2/28/15, she decided to stay until 3/9/15 without notifying us. That move went against her own original notice of vacating at the end of her
lease. Let me know if there is anything else you need. Thanks. In light of this and the supporting documents as well as the lease that clearly states what is expected regarding vacate notices and possession, we stand by our original charges. Again we did not charge Ms. [redacted] her entire lease or lease breakage fee which we had every right to do. I have attached the ledger for Ms. [redacted] that has been sent to her previously twice. I have highlighted all of the payments made to the account as well as the credits given. I went further by explaining in detail the pro-rated rent, ineligibility for rent credit, or refund. I would hope this would be detailed enough for Ms. [redacted]. That being said, in order to keep with fair customer relations, we will credit the balance that she owes to us. If this is acceptable and would satisfy Ms. [redacted] she can contact me and I will send her an amended ledger showing a 0 balance owed.Thank you,