Initial Business Response / [redacted] (1000, 5, 2014/07/18) */ [redacted] reached out to our Member Services department in an attempt to close out his account and requested refunds for the time he did not use his accountWe were more than happy to take care of that for himWe informed Mr[redacted] that the email address he provided was associated with a basic account that had never been billed, and asked if he could provide an additional email address or name that could be on the paid accountWe have attempted to contact Mr[redacted] separate times by phone and have left voice-mailsHe has yet to return our callPlease see the email chain below Hi [redacted] We have received your request to cancel your Premium membership and process a refund of your most recent billing, however, the account linked to the email address [redacted] has not been billed Please reply with any additional email addresses or names that you would like us to search under and we'll be more than happy to take care of you Thanks, [redacted] The Sittercity Team [redacted] Sunday 08: There is a $charge to my credit card from last week from sitter city Sent from my iPhone [redacted] Sunday 14: I recently realized that I have been billed $for a sittercity account that I haven't used in over two yearsIn looking at previous credit card statements, it appears that I was similarly billed $on June 30, I believe that it is dishonest of your company to bill consumers with no notice that they will be chargedI would like to be refunded $ Sincerely, [redacted] On Sunday, July 13, XXXX X:XX PM, [redacted] There is a $charge to my credit card from last week from sitter city Sent from my iPhone Hi [redacted] Sorry about that We can most definitely cancel your Premium membership and process a refund of the last two billings, however, the account linked to the email address [redacted] has not been billed Please reply with any additional email addresses or names that you would like us to search under and we'll be more than happy to take care of you Thanks, [redacted] The Sittercity Team [redacted] Monday 14: I would like to speak to someone at sittercity by phone to resolve this matterYou may contact me at XXX XXX XXXXI have filed a complaint with the Revdex.com of the Chicago area and will be searching my credit card statements for other unauthorized charges by your company to my account
I paid Sitter City a one time $fee for referrals for pet care The web site stated that my access would only be valid for a couple of months or so I have been repeatedly been receiving charges of $to my credit card even though I only signed up for a one time service The company has never even sent me an email or a written notice stating that they are charging my account They know that they are being deceitful because why else would they not notify me of charging my account EVERY business supplies you with a receipt or record of any charges accrued- except this company I also requested certain services and I was receiving emails from people who were not able to fulfill my specific requestsI wanted someone to take my dogs for days but I kept receiving emails from people who wanted to come to my house when I was not home
Initial Business Response / [redacted] (1000, 5, 2014/08/19) */ Sittercity offers subscription based auto-renewing memberships, as stated during the registration processEvery user has the opportunity to turn their auto-renewal off, directly from their own account if they would only like to use the service for a limited time [redacted] upgraded her account to a paid membership on February 8, for a monthly subscription based membershipThe account was never cancelled, which is why it did continue to auto-renew Normally, when a member calls to cancel and they've already been billed for the next cycle, we will process a prorated refund for the time remaining on the membership As a courtesy, we were able to process two full months in refunds, to cover the last daysShe received two refunds of $35, which we processed on August 14,Refunds do take 2-business days to post back At this time the account is completely closed out and will not be billed going forward
Initial Business Response / [redacted] (1000, 7, 2014/04/04) */ We hate to hear of this unfortunate experience [redacted] did reach out to our customer supportWe took care of this customer, cancelled her account and processed a full refund right awayI've included the email conversation below I do not want this serviceI cannot find the cancel button anywhere on my account settings I do not want this serviceI do not authorize you to charge my credit cardThis site is a FRAUDThe profiles are not real I am reporting you to the Revdex.com [redacted] Hi [redacted] We have cancelled your Premium membership and you will not be billed any further We have also processed a refund in the amount of $24.50, which you can expect to see on your billing statement within the next - business days If you need anything else, feel free to reach outWe're here to help Thanks, [redacted] The Sittercity Team Initial Consumer Rebuttal / [redacted] (2000, 9, 2014/04/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Sittercity offers subscription based memberships that are all set to automatically renew as stated during registration until they're cancelledEach member has the ability to turn the auto-renew on and off directly from their account settings on their profile [redacted] registered and opened an account on September 8, Since that time the account had not been cancelled, nor do we have any record of an email or phone call to cancel the membershipWe are up front about our subscription based policyThis account is completely cancelled and will not be billed going forwardWe have also processed three courtesy refunds of $each for [redacted] We consdier this case closed
Sittercity billing practices are intentionally constructed in order to make customers keep paying them even if they don't want to continue using the servicesVery very unethical company, that is stealing their customers money by using this tactics In April I subscribed for a one month only account, and it was never clear anywhere that it would be automatically renewed every month unless I went to account settings and manually did a downgrade to the basic planHow on earth was I supposed to suspect that?! Turns out they have been charging my credit card every month since then, to an astounding total of $without EVER sending any communication of any sort and without me using or even accessing their website during that whole periodWhat a scam!!!
When I signfor Sittercity in I was under the impression that I was signifor one yearI used the service once during that year and decided not to renew because I wasn’t using itI was unaware I needed to cancel by phone the service in order to stop my credit card from being charged the next year and never received any emails from the company reminding me of the renewal, or a receipt of the transactionIn fact, during the time I was subscribed to Sittercity, I received almost no communication from them regarding my accountNothing to remind me I was still in fact a subscriber(I did get about emails over the course of years with offers from affiliates etc none of which set off alarm bells) I had been billed for years of the service before I caught the charge on my credit card today in January It was a yearly subscription for $dollars, $total! I called the company immediately and they refunded the most recent payment and said a supervisor would call me back when I mentioned the other paymentsSomeone did call me later that day and after a while she managed to get an “override†and refunded another $I am still out $dollars and am kicking myself for not seeing the charges soonerI find it deceptive that companies are allowed to renew subscriptions without being required to send reminders or receiptsMany other companies I subscribe to do thisAdditionally, I would never have checked an auto renew button and I don’t believe the “auto renew†default was made clear on signing-up(I believe it is buried in the fine print)
This is my first Revdex.com complaint Signed on to Sittercity to find a babysitter Be carefulThey must hide the automatic membership charge somewhere in the fine print/terms and conditions because they have been charging me $35/month for mosjust figured it out when I had my credit card cancelled due to unrelated fraudulent activity on my cardapparently the customer service rep at [redacted] shared that she had the exact same experience when she used the same site for elder care I am usually very carefulso they must really hide itOh and the kicker is when I went on the site to cancel guess what they include in one of the drop down choices as to why I"m cancelling? You guessed it ...one of the options was " I was not aware of the automatic renewal charge" hmmmm if it happens that often that they felt it necessary to include that on the drop down as to why you are cancelling then maybe they should think about making clearer to consumers AWFUL I will never use sittercity again and plan to warn every mom I know
Initial Business Response / [redacted] (1000, 5, 2015/01/13) */ [redacted] originally reached out to our Member Services team via email on Saturday January 10th We responded to her concerns on Sunday January 11th, see below Hi [redacted] Thank you for reaching out to us It looks like you had registered for a monthly subscription to our Premium MembershipBecause our memberships are subscription based, they will continue to renew until canceled as stated on the registration page In the future, you will just want to downgrade to a Basic Membership in your Account Settings page prior to renewal to cancel your subscriptionIf it is easier, you can always give us a call or email us and we will be happy to cancel your subscription for you! But I've taken care of this today and have cancelled your Premium membership, effective immediatelyI have also closed your account for you today and can confirm that you will not receive any further charges to this account Typically, without a record of cancellation, we are only able to issue a prorated refund for the time remaining on an active subscriptionHowever, I spoke with my supervisor about your account and have processed the maximum refund for the last daysYou will receive two refunds in the amount of $35.00, which you can expect to see on your billing statement within the next - business days If you need anything else, feel free to reach outWe're here to help At this time we have also responded to her concerns via FacebookHer account is cancelled and as a courtesy we did take care of the last days in refunds for her [redacted] will not be billed going forward
Initial Business Response / [redacted] (1000, 5, 2015/01/28) */ Hi [redacted] Thank you for reaching out to us It looks like you had registered for a quarterly subscription to our Premium MembershipBecause our memberships are subscription based, they will continue to renew until canceled as stated on the registration page In the future, you will just want to downgrade to a Basic Membership in your Account Settings page prior to renewal to cancel your subscriptionIf it is easier, you can always give us a call or email us and we will be happy to cancel your subscription for you! Your account was cancelled completely on January 23, after you called inI can confirm that you will not receive any further charges to this account Typically, without a record of cancellation, we are only able to issue a prorated refund for the time remaining on an active subscriptionHowever, as a courtesy, we processed months in refunds for youTwo refunds of $were processedThis refund should have posted back within 3-business days If you need anything else, feel free to reach out Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaints is with regards to refunding all three charges that were made beyond the month period of the initial subscriptionTwo charges have been addressedThe third one hasn't, hence my not-accepting this answer With no record of a signed contract agreeing to any service beyond this, Sittercity has no right to charge my cardSittercity can confirm that the account was not even accessed beyond the initial subscription period As good business practice, Sittercity should also start sending receipts for every charge they put through client credit cards and stop their shady practices of automatically enrolling new subscribers to quarterly charges Final Business Response / [redacted] (4000, 9, 2015/02/02) */ Hi [redacted] We've gone ahead and processed an additional refund of $ If you do decide to use the service in the future, please keep in mind this is a subscription based service and all of our memberships will automatically renew as stated on the registration page You will simply want to downgrade your account to basic in order to discontinue being billed Let us know if you have any other questions, we're here to help
Initial Business Response / [redacted] (1000, 6, 2015/09/14) */ Hi Ljubica, Thanks for reaching outAt this time I have gone ahead and processed a refund of $for your June monthly chargeYou can expect to see this refund post back to your credit card statement in 3-business days Your account is completely cancelled and will not be billed going forward
[redacted] registered and upgraded her basic account in March of for a monthly membershipAll of our memberships are subscription based and will automatically renew as stated on the registration page and in our terms of usePrior to April 16th, the account had not been cancelled [redacted] did not reach out to member services about her accountAs of today, the members services team has processed three refunds as a courtesy of $each The account is completely closed and will not be billed going forwardWe consider this case closed
Initial Business Response / [redacted] (1000, 5, 2014/07/02) */ Hi [redacted] Thanks so much for reaching outWhile all of our accounts are subscription based memberships, set to automatically renew, I went ahead and took care of this for you, not a problem In addition to the refund of $that was already processed, I went ahead and processed an additional two refunds of $35, for a total of $These refunds are expected to post back in 2-business days Let us know if you have any additional questions or concerns, we're always happy to help! Thanks, The Sittercity Team
Initial Business Response / [redacted] (1000, 5, 2015/05/28) */ All of our memberships are subscription based and do automatically renew until cancelled as stated on the registration Because we are up front about this policy, we normally do not process refunds in full, unless the account is cancelled within five business days of the last charge [redacted] account had not been cancelled, which is why it did continue to be billedAt the time she reached out to Member Services a prorated refund of $was processed for the time remaining on her accountAs a courtesy we have gone ahead and processed an additional refund of $as well as the remaining balance on the most recent charge, a refund of $ The account is completely cancelled and will not be billed going forward Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I am satisfied with the amount refunded to me, I cannot excuse this business's predatory behaviorTheir membership offerings are clearly meant to confuse and deceive their customersThey should not offer memberships of specified lengths (month, months and year) if in fact every membership is recurringYes, upon reinspecting their membership sign up page, I do see the fine print that states that all memberships are recurring unless canceled by email or phone, but in my mind, this only amounts to legal theftClearly, they have not set it up this way to better serve their customers, and still refuse to right this wrong despite this issue being the number one complaint against themI certainly would not use their website in the future and will not recommend that anyone else does eitherWhen looking for a caregiver for my precious child, I need to know that every party involved in that search is trustworthy and ethical, and clearly this is not the case with sittercity.com
Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ [redacted] registered and upgraded her account in August of for a monthly membershipAll of our memberships are subscription based and will automatically renew as stated on the registration page Prior to Friday, May 29th, the account had not been cancelledAt the time of [redacted] 's call to our Member Services team her account was cancelled and refunds were processed as a courtesy in closing it out In December there was a failed transaction on [redacted] 's account as we attempted to renew her membership for the monthOn December 26, a payment declined email was sent to [redacted] Still at that point, [redacted] did not cancel her accountA few days later the attempted transaction did go through and the membership continued In addition to the refunds that were already processed, we have gone ahead and processed an additional refunds of $35.00, which will post back in 3-business daysAt this time refunds of $have been processed, in closing out this accountNo additional refunds will be processedThe account is completely closed and will not be billed going forward Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Mr [redacted] registered with Sittercity.com on June 12th On June 13th 2014, Mr [redacted] upgraded his membership to a quarterly membershipSittercity.com states upfront on the registration page and in our terms of use that all subscriptions will renew until cancelled outMr [redacted] did not attempt to cancel out his subscription until he reached out to the members services team on February 19th 2016, at that time he received three full refunds of $each as a courtesy to himAs a courtesy, we have issued Mr [redacted] an additional $refundThis is a total of four refunds of $each and the absolute exception for an account that has not been cancelled outMr [redacted] subscription is cancelled and he will not receive any additional chargesWe consider this case closed
Initial Business Response / [redacted] (1000, 6, 2015/02/23) */ The Manager of our Member Services team reached out to [redacted] on Friday, February 20th to further discuss the billing on her account [redacted] declined to connect with our team at this time As the previous representative stated, all of our memberships are subscription based and will automatically renew until cancelledOur Member Services rep did provide a copy of our registration page to [redacted] for her reference of our policy In addition to the refunds already processed, we are able to do an additional for a maximum of monthsFour refunds of $have been processed and will post back in 3-business daysAt this time six refunds of $have been processedA total of $refunded At this time, [redacted] 's account is completely cancelled and will not be billed going forward Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/03/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is unacceptableThe copy of Sittercity's registration page is irrelevantOn November after I registered for one month, I received the following email: Hi [redacted] , Thanks for your purchaseThis email is your receipt, so please keep it for your records Item purchased: month Credit Card billed: visa ending in XXXX Amount billed: $ Have questions? Check out our help center to find answers Thanks, The Sittercity Team As you can see there is NO mention of an automatic renewal and it is clearly stated as a month purchase Further more, I NEVER received any statement, emails, notices, ads, etcafter this one time purchaseIt looks as though Sittercity was trying to disappear This is clearly a deceptive practiceIf Sittercity had no intention of being dishonest, they would have sent monthly statements, and at the very minimum a yearly recap At this time, I am requesting the company refund me the rest of what is owed: $ Thank you Final Consumer Response / [redacted] (4200, 12, 2015/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I acknowledge the receipt of six refunds of $out of the $SitterCity has drawn out of my bank account without my permission Item purchased: month Credit Card billed: visa ending in XXXX Amount billed: $ Have questions? Check out our help center to find answers Thanks, The Sittercity Team As mentioned in a previous email, The balance owed by this company is still $ SitterCity's response brings nothing new to the discussion and doesn't offer resolution to my complaint Final Business Response / [redacted] (4000, 14, 2015/03/25) */ Sittercity has processed six refunds as a courtesy in closing out this account [redacted] has declined any attempt to connect with our Member Services team ManagerAt this time no additional refunds will be processed
Initial Business Response / [redacted] (1000, 5, 2015/05/04) */ [redacted] joined Sittercity and upgraded her account on October 2, for a monthly membershipAs stated on the registration page, all of our memberships are subscription based and will automatically renew until cancelledKeep in mind all of our members have the ability to turn their auto-renew on and off directly from their account settings [redacted] 's account had not been cancelled, which is why it did continue to renew Normally without a record of a cancellation, we do not process refundsAt the time of [redacted] 's call to our Member Services team, we cancelled her account out as well as processed courtesy refunds of $in closing it out [redacted] 's account is completely cancelled and will not be billed going forwardHer refunds will post back in 3-business daysAt this time no additional refunds will be processed
Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ [redacted] joined and upgraded her account in October for a monthly membershipOn the registration page it states your membership will automatically renew until cancelledAll of our memberships are subscription based and will continue to be billed until cancelled out Typically without a record of a cancellation we do not process refunds because we are upfront about our policy [redacted] 's account had never been cancelled which is why it did continue to renew [redacted] reached out to our Member Services team, her account was cancelled and three refunds of $were processed as a courtesy in closing it out At this time [redacted] 's account is cancelled and will not be billed going forward
Initial Business Response / [redacted] (1000, 5, 2014/07/18) */ [redacted] reached out to our Member Services department in an attempt to close out his account and requested refunds for the time he did not use his accountWe were more than happy to take care of that for himWe informed Mr[redacted] that the email address he provided was associated with a basic account that had never been billed, and asked if he could provide an additional email address or name that could be on the paid accountWe have attempted to contact Mr[redacted] separate times by phone and have left voice-mailsHe has yet to return our callPlease see the email chain below Hi [redacted] We have received your request to cancel your Premium membership and process a refund of your most recent billing, however, the account linked to the email address [redacted] has not been billed Please reply with any additional email addresses or names that you would like us to search under and we'll be more than happy to take care of you Thanks, [redacted] The Sittercity Team [redacted] Sunday 08: There is a $charge to my credit card from last week from sitter city Sent from my iPhone [redacted] Sunday 14: I recently realized that I have been billed $for a sittercity account that I haven't used in over two yearsIn looking at previous credit card statements, it appears that I was similarly billed $on June 30, I believe that it is dishonest of your company to bill consumers with no notice that they will be chargedI would like to be refunded $ Sincerely, [redacted] On Sunday, July 13, XXXX X:XX PM, [redacted] There is a $charge to my credit card from last week from sitter city Sent from my iPhone Hi [redacted] Sorry about that We can most definitely cancel your Premium membership and process a refund of the last two billings, however, the account linked to the email address [redacted] has not been billed Please reply with any additional email addresses or names that you would like us to search under and we'll be more than happy to take care of you Thanks, [redacted] The Sittercity Team [redacted] Monday 14: I would like to speak to someone at sittercity by phone to resolve this matterYou may contact me at XXX XXX XXXXI have filed a complaint with the Revdex.com of the Chicago area and will be searching my credit card statements for other unauthorized charges by your company to my account
I paid Sitter City a one time $fee for referrals for pet care The web site stated that my access would only be valid for a couple of months or so I have been repeatedly been receiving charges of $to my credit card even though I only signed up for a one time service The company has never even sent me an email or a written notice stating that they are charging my account They know that they are being deceitful because why else would they not notify me of charging my account EVERY business supplies you with a receipt or record of any charges accrued- except this company I also requested certain services and I was receiving emails from people who were not able to fulfill my specific requestsI wanted someone to take my dogs for days but I kept receiving emails from people who wanted to come to my house when I was not home
Initial Business Response / [redacted] (1000, 5, 2014/08/19) */ Sittercity offers subscription based auto-renewing memberships, as stated during the registration processEvery user has the opportunity to turn their auto-renewal off, directly from their own account if they would only like to use the service for a limited time [redacted] upgraded her account to a paid membership on February 8, for a monthly subscription based membershipThe account was never cancelled, which is why it did continue to auto-renew Normally, when a member calls to cancel and they've already been billed for the next cycle, we will process a prorated refund for the time remaining on the membership As a courtesy, we were able to process two full months in refunds, to cover the last daysShe received two refunds of $35, which we processed on August 14,Refunds do take 2-business days to post back At this time the account is completely closed out and will not be billed going forward
Initial Business Response / [redacted] (1000, 7, 2014/04/04) */ We hate to hear of this unfortunate experience [redacted] did reach out to our customer supportWe took care of this customer, cancelled her account and processed a full refund right awayI've included the email conversation below I do not want this serviceI cannot find the cancel button anywhere on my account settings I do not want this serviceI do not authorize you to charge my credit cardThis site is a FRAUDThe profiles are not real I am reporting you to the Revdex.com [redacted] Hi [redacted] We have cancelled your Premium membership and you will not be billed any further We have also processed a refund in the amount of $24.50, which you can expect to see on your billing statement within the next - business days If you need anything else, feel free to reach outWe're here to help Thanks, [redacted] The Sittercity Team Initial Consumer Rebuttal / [redacted] (2000, 9, 2014/04/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Sittercity offers subscription based memberships that are all set to automatically renew as stated during registration until they're cancelledEach member has the ability to turn the auto-renew on and off directly from their account settings on their profile [redacted] registered and opened an account on September 8, Since that time the account had not been cancelled, nor do we have any record of an email or phone call to cancel the membershipWe are up front about our subscription based policyThis account is completely cancelled and will not be billed going forwardWe have also processed three courtesy refunds of $each for [redacted] We consdier this case closed
Sittercity billing practices are intentionally constructed in order to make customers keep paying them even if they don't want to continue using the servicesVery very unethical company, that is stealing their customers money by using this tactics In April I subscribed for a one month only account, and it was never clear anywhere that it would be automatically renewed every month unless I went to account settings and manually did a downgrade to the basic planHow on earth was I supposed to suspect that?! Turns out they have been charging my credit card every month since then, to an astounding total of $without EVER sending any communication of any sort and without me using or even accessing their website during that whole periodWhat a scam!!!
When I signfor Sittercity in I was under the impression that I was signifor one yearI used the service once during that year and decided not to renew because I wasn’t using itI was unaware I needed to cancel by phone the service in order to stop my credit card from being charged the next year and never received any emails from the company reminding me of the renewal, or a receipt of the transactionIn fact, during the time I was subscribed to Sittercity, I received almost no communication from them regarding my accountNothing to remind me I was still in fact a subscriber(I did get about emails over the course of years with offers from affiliates etc none of which set off alarm bells) I had been billed for years of the service before I caught the charge on my credit card today in January It was a yearly subscription for $dollars, $total! I called the company immediately and they refunded the most recent payment and said a supervisor would call me back when I mentioned the other paymentsSomeone did call me later that day and after a while she managed to get an “override†and refunded another $I am still out $dollars and am kicking myself for not seeing the charges soonerI find it deceptive that companies are allowed to renew subscriptions without being required to send reminders or receiptsMany other companies I subscribe to do thisAdditionally, I would never have checked an auto renew button and I don’t believe the “auto renew†default was made clear on signing-up(I believe it is buried in the fine print)
This is my first Revdex.com complaint Signed on to Sittercity to find a babysitter Be carefulThey must hide the automatic membership charge somewhere in the fine print/terms and conditions because they have been charging me $35/month for mosjust figured it out when I had my credit card cancelled due to unrelated fraudulent activity on my cardapparently the customer service rep at [redacted] shared that she had the exact same experience when she used the same site for elder care I am usually very carefulso they must really hide itOh and the kicker is when I went on the site to cancel guess what they include in one of the drop down choices as to why I"m cancelling? You guessed it ...one of the options was " I was not aware of the automatic renewal charge" hmmmm if it happens that often that they felt it necessary to include that on the drop down as to why you are cancelling then maybe they should think about making clearer to consumers AWFUL I will never use sittercity again and plan to warn every mom I know
Initial Business Response / [redacted] (1000, 5, 2015/01/13) */ [redacted] originally reached out to our Member Services team via email on Saturday January 10th We responded to her concerns on Sunday January 11th, see below Hi [redacted] Thank you for reaching out to us It looks like you had registered for a monthly subscription to our Premium MembershipBecause our memberships are subscription based, they will continue to renew until canceled as stated on the registration page In the future, you will just want to downgrade to a Basic Membership in your Account Settings page prior to renewal to cancel your subscriptionIf it is easier, you can always give us a call or email us and we will be happy to cancel your subscription for you! But I've taken care of this today and have cancelled your Premium membership, effective immediatelyI have also closed your account for you today and can confirm that you will not receive any further charges to this account Typically, without a record of cancellation, we are only able to issue a prorated refund for the time remaining on an active subscriptionHowever, I spoke with my supervisor about your account and have processed the maximum refund for the last daysYou will receive two refunds in the amount of $35.00, which you can expect to see on your billing statement within the next - business days If you need anything else, feel free to reach outWe're here to help At this time we have also responded to her concerns via FacebookHer account is cancelled and as a courtesy we did take care of the last days in refunds for her [redacted] will not be billed going forward
Initial Business Response / [redacted] (1000, 5, 2015/01/28) */ Hi [redacted] Thank you for reaching out to us It looks like you had registered for a quarterly subscription to our Premium MembershipBecause our memberships are subscription based, they will continue to renew until canceled as stated on the registration page In the future, you will just want to downgrade to a Basic Membership in your Account Settings page prior to renewal to cancel your subscriptionIf it is easier, you can always give us a call or email us and we will be happy to cancel your subscription for you! Your account was cancelled completely on January 23, after you called inI can confirm that you will not receive any further charges to this account Typically, without a record of cancellation, we are only able to issue a prorated refund for the time remaining on an active subscriptionHowever, as a courtesy, we processed months in refunds for youTwo refunds of $were processedThis refund should have posted back within 3-business days If you need anything else, feel free to reach out Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaints is with regards to refunding all three charges that were made beyond the month period of the initial subscriptionTwo charges have been addressedThe third one hasn't, hence my not-accepting this answer With no record of a signed contract agreeing to any service beyond this, Sittercity has no right to charge my cardSittercity can confirm that the account was not even accessed beyond the initial subscription period As good business practice, Sittercity should also start sending receipts for every charge they put through client credit cards and stop their shady practices of automatically enrolling new subscribers to quarterly charges Final Business Response / [redacted] (4000, 9, 2015/02/02) */ Hi [redacted] We've gone ahead and processed an additional refund of $ If you do decide to use the service in the future, please keep in mind this is a subscription based service and all of our memberships will automatically renew as stated on the registration page You will simply want to downgrade your account to basic in order to discontinue being billed Let us know if you have any other questions, we're here to help
Initial Business Response / [redacted] (1000, 6, 2015/09/14) */ Hi Ljubica, Thanks for reaching outAt this time I have gone ahead and processed a refund of $for your June monthly chargeYou can expect to see this refund post back to your credit card statement in 3-business days Your account is completely cancelled and will not be billed going forward
[redacted] registered and upgraded her basic account in March of for a monthly membershipAll of our memberships are subscription based and will automatically renew as stated on the registration page and in our terms of usePrior to April 16th, the account had not been cancelled [redacted] did not reach out to member services about her accountAs of today, the members services team has processed three refunds as a courtesy of $each The account is completely closed and will not be billed going forwardWe consider this case closed
Initial Business Response / [redacted] (1000, 5, 2014/07/02) */ Hi [redacted] Thanks so much for reaching outWhile all of our accounts are subscription based memberships, set to automatically renew, I went ahead and took care of this for you, not a problem In addition to the refund of $that was already processed, I went ahead and processed an additional two refunds of $35, for a total of $These refunds are expected to post back in 2-business days Let us know if you have any additional questions or concerns, we're always happy to help! Thanks, The Sittercity Team
Initial Business Response / [redacted] (1000, 5, 2015/05/28) */ All of our memberships are subscription based and do automatically renew until cancelled as stated on the registration Because we are up front about this policy, we normally do not process refunds in full, unless the account is cancelled within five business days of the last charge [redacted] account had not been cancelled, which is why it did continue to be billedAt the time she reached out to Member Services a prorated refund of $was processed for the time remaining on her accountAs a courtesy we have gone ahead and processed an additional refund of $as well as the remaining balance on the most recent charge, a refund of $ The account is completely cancelled and will not be billed going forward Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I am satisfied with the amount refunded to me, I cannot excuse this business's predatory behaviorTheir membership offerings are clearly meant to confuse and deceive their customersThey should not offer memberships of specified lengths (month, months and year) if in fact every membership is recurringYes, upon reinspecting their membership sign up page, I do see the fine print that states that all memberships are recurring unless canceled by email or phone, but in my mind, this only amounts to legal theftClearly, they have not set it up this way to better serve their customers, and still refuse to right this wrong despite this issue being the number one complaint against themI certainly would not use their website in the future and will not recommend that anyone else does eitherWhen looking for a caregiver for my precious child, I need to know that every party involved in that search is trustworthy and ethical, and clearly this is not the case with sittercity.com
Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ [redacted] registered and upgraded her account in August of for a monthly membershipAll of our memberships are subscription based and will automatically renew as stated on the registration page Prior to Friday, May 29th, the account had not been cancelledAt the time of [redacted] 's call to our Member Services team her account was cancelled and refunds were processed as a courtesy in closing it out In December there was a failed transaction on [redacted] 's account as we attempted to renew her membership for the monthOn December 26, a payment declined email was sent to [redacted] Still at that point, [redacted] did not cancel her accountA few days later the attempted transaction did go through and the membership continued In addition to the refunds that were already processed, we have gone ahead and processed an additional refunds of $35.00, which will post back in 3-business daysAt this time refunds of $have been processed, in closing out this accountNo additional refunds will be processedThe account is completely closed and will not be billed going forward Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Mr [redacted] registered with Sittercity.com on June 12th On June 13th 2014, Mr [redacted] upgraded his membership to a quarterly membershipSittercity.com states upfront on the registration page and in our terms of use that all subscriptions will renew until cancelled outMr [redacted] did not attempt to cancel out his subscription until he reached out to the members services team on February 19th 2016, at that time he received three full refunds of $each as a courtesy to himAs a courtesy, we have issued Mr [redacted] an additional $refundThis is a total of four refunds of $each and the absolute exception for an account that has not been cancelled outMr [redacted] subscription is cancelled and he will not receive any additional chargesWe consider this case closed
Initial Business Response / [redacted] (1000, 6, 2015/02/23) */ The Manager of our Member Services team reached out to [redacted] on Friday, February 20th to further discuss the billing on her account [redacted] declined to connect with our team at this time As the previous representative stated, all of our memberships are subscription based and will automatically renew until cancelledOur Member Services rep did provide a copy of our registration page to [redacted] for her reference of our policy In addition to the refunds already processed, we are able to do an additional for a maximum of monthsFour refunds of $have been processed and will post back in 3-business daysAt this time six refunds of $have been processedA total of $refunded At this time, [redacted] 's account is completely cancelled and will not be billed going forward Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/03/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is unacceptableThe copy of Sittercity's registration page is irrelevantOn November after I registered for one month, I received the following email: Hi [redacted] , Thanks for your purchaseThis email is your receipt, so please keep it for your records Item purchased: month Credit Card billed: visa ending in XXXX Amount billed: $ Have questions? Check out our help center to find answers Thanks, The Sittercity Team As you can see there is NO mention of an automatic renewal and it is clearly stated as a month purchase Further more, I NEVER received any statement, emails, notices, ads, etcafter this one time purchaseIt looks as though Sittercity was trying to disappear This is clearly a deceptive practiceIf Sittercity had no intention of being dishonest, they would have sent monthly statements, and at the very minimum a yearly recap At this time, I am requesting the company refund me the rest of what is owed: $ Thank you Final Consumer Response / [redacted] (4200, 12, 2015/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I acknowledge the receipt of six refunds of $out of the $SitterCity has drawn out of my bank account without my permission Item purchased: month Credit Card billed: visa ending in XXXX Amount billed: $ Have questions? Check out our help center to find answers Thanks, The Sittercity Team As mentioned in a previous email, The balance owed by this company is still $ SitterCity's response brings nothing new to the discussion and doesn't offer resolution to my complaint Final Business Response / [redacted] (4000, 14, 2015/03/25) */ Sittercity has processed six refunds as a courtesy in closing out this account [redacted] has declined any attempt to connect with our Member Services team ManagerAt this time no additional refunds will be processed
I'm afraid this website is used to collect personal information for personal identity theftOn another level, the website is littered with scammers
Initial Business Response / [redacted] (1000, 5, 2015/05/04) */ [redacted] joined Sittercity and upgraded her account on October 2, for a monthly membershipAs stated on the registration page, all of our memberships are subscription based and will automatically renew until cancelledKeep in mind all of our members have the ability to turn their auto-renew on and off directly from their account settings [redacted] 's account had not been cancelled, which is why it did continue to renew Normally without a record of a cancellation, we do not process refundsAt the time of [redacted] 's call to our Member Services team, we cancelled her account out as well as processed courtesy refunds of $in closing it out [redacted] 's account is completely cancelled and will not be billed going forwardHer refunds will post back in 3-business daysAt this time no additional refunds will be processed
Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ [redacted] joined and upgraded her account in October for a monthly membershipOn the registration page it states your membership will automatically renew until cancelledAll of our memberships are subscription based and will continue to be billed until cancelled out Typically without a record of a cancellation we do not process refunds because we are upfront about our policy [redacted] 's account had never been cancelled which is why it did continue to renew [redacted] reached out to our Member Services team, her account was cancelled and three refunds of $were processed as a courtesy in closing it out At this time [redacted] 's account is cancelled and will not be billed going forward