Hi [redacted] Thanks for reaching out and I apologize that you were unable to get a hold of our Member Services team I reviewed your account and it appears that you registered under our monthly subscriptionAll of our memberships are Subscription based and automatically renew, as stated on the registration pageKeep in mind, you are able to turn this off at any time by going into your Account Settings and selecting "Downgrade to Basic."This email confirms I have gone ahead and cancelled your Premium membership today and you will not receive any additional charges moving forward.We have also processed two refunds in the amount of $each, which you can expect to see on your billing statement within the next - business days.If you need anything else, feel free to reach outWe're here to help
Hi [redacted] I reviewed your account and it appears that you registered under our quarterly subscriptionAll of our memberships are Subscription based and automatically renew, as stated on the registration pageKeep in mind, you are able to turn this off at any time by going into your Account Settings and selecting "Downgrade to Basic."This email confirms I have gone ahead and cancelled your Premium membership today and you will not receive any additional charges moving forward.I have also processed an additional refund in the amount of $70.00, which you can expect to see on your billing statement within the next - business daysAt this time, you've received a total of $back in refunds for your renewals.If you need anything else, feel free to reach outWe're here to help
Initial Business Response / [redacted] (1000, 5, 2014/05/02) */ Hi [redacted] My name is [redacted] and I'm the Manager of Member Services here at SittercityI have taken the time to review your accountDue to the results of your Motor Vehicle Records Check, you are ineligible for membership on our site Feel free to check out what's covered in a background check here: https://www.sittercity.com/background-checks/whats-covered.html If you have any questions about this information, I'm happy to helpYou can reach me directly at XXX-XXX-XXXX ext***
We sincerely apologize for any misunderstandings that Ms [redacted] had when signing up for Sittercity.comSittercity is simply an online platform that offers as a meeting venue for families and caregivers to interactIt is free to sign up with Sittercity as a parent and you can post a job and search for sitters in your areaIf a parent receives interest in their applications and they would like to connect with the caregivers, the account holder would need to upgrade to the paid premium membershipThe paid membership offers, a secure messaging platform between sitters and seekersThe parent also has the ability to leave reviews for sitters with the paid membershipThe basic and premium membership details are provided during the initial registration portionMs***’s information will not be shared with any other siteWe have closed out Ms***’s account, so she will not receive any emails moving forwardIf she has any additional questions or concerns, we encourage her to reach out to us at [redacted]
I feel scammed by Sittercity for shady billing practices and misleading claims about their child care providers I moved to Houston Texas not knowing a soul hereAfter we settled in, my wife and I wanted to go out without our three year old, so I had the bright idea to see if there were providers online, and came across sittercity.com and one other big siteI read through their websites and confirmed they were legit businesses, and based on my understanding that the childcare providers would have background checks among a host of other qualifications (touted by the site), I signed up for a yearWhy not? I'd love to go out with my wife regularly and thought a year would be plenty of time to find some steady sitters Unfortunately, I have not even found a SINGLE sitter with a full background check or qualificationsNot oneAnd, believe me, I searched hard as I really wanted to have a night out, and I wanted no part of the "I told you so" that would come my way if my venture into online child care was not successful I honestly don't even think the baby sitters are screened in any way whatsoever, based on the emails I received for my adApparently I, yes ME, can PAY even more money, to have a minor background check done on the baby sittersThis is still unbelievable to meIt's stunning that a business that claims to provide parents with child care connections, does not even provide the most basic protections that one would expect when PAYING a substantial fee That is my first point, but I feel the following is near fraud if it is not actually fraud So I paid up front for a yearThey have an auto subscription model, so whatever you choose for the term, one month, months, one yearat the end of the term it will automatically renewI thought "okay, it is turned on when I sign up, but I'll just turn it off when I get in to the site"Well, it turns out if you try to turn off the auto subscription, it turns off your account completely (it is as though you are a "guest" on and unpaid account), even though you have ALREADY PAID, in full, for one year!! So, I paid for a year, but I can't turn off the auto subscription trigger without turning off my full account accessThis is a very dishonest business practice, clearly intended to BILL CUSTOMERS WITHOUT THE CUSTOMER'S INTENTION TO RENEWI have forgotten to renew my insurance and other things that are highly important to meforgetting to turn off my renewal for a baby sitting website after a year of not seeing a bill would be far more likely than remembering to go in and turn it off the day it endedThis is preying on human behavior and should be stopped I can't recommend another online site to get a sitter as I have not used one (we ended up using a local licensed daycare with night time options), but hopefully I can steer people away from a business that saw my need for a night out with my wife as an open ended invitation to my wallet, without actually providing the service they claimed the contents of my wallet were going to get me Sincerely, ***
When I made an attempt to cancel our sitter city account (due to no longer needing the service) there was some sort of glitch in the system Our bank account was charged anyway When I called in I expected a big fight but the customer service was INCREDIBLY nice and immediately issued a refund Unfortunately I had to call in again because our account still did not cancel and I was afraid we would be charged againbut once again the customer service was EXTREMELY nice and immediately canceled our account with no further charges without any hassle or begging us to stay When I need a service like this again I will definitely go with this company Although I will watch carefully all account activity because they do seem to have some bugs in there system
Thanks for reaching out to us and we apologize about the disappointment All of our memberships are subscription based and this is stated up front upon subscribing to our memberships We did take a further look into your account and there was a billing glitch that occurred on your personal account, please know that this is something that we always want to make available to our customerWe would like to go ahead and take care of the additional charges that were affected by this glitchThis will be a total of five additional refunds that will be processed back and all the refunds for your renewal chargesSince your billing history is corrupted, our team would be happy to set you up with a new account and you can reach out to them at either the telephone number [redacted] or the email address: s [redacted] .comWe appreciate you being a member with us and we hope to welcome you back if you are looking for childcare in the future
Hi [redacted] Thanks for reaching out and I apologize that you were unable to get a hold of our Member Services team I reviewed your account and it appears that you registered under our monthly subscriptionAll of our memberships are Subscription based and automatically renew, as stated on the registration pageKeep in mind, you are able to turn this off at any time by going into your Account Settings and selecting "Downgrade to Basic."This email confirms I have gone ahead and cancelled your Premium membership today and you will not receive any additional charges moving forward.We have also processed two refunds in the amount of $each, which you can expect to see on your billing statement within the next - business days.If you need anything else, feel free to reach outWe're here to help
Hi [redacted] I reviewed your account and it appears that you registered under our quarterly subscriptionAll of our memberships are Subscription based and automatically renew, as stated on the registration pageKeep in mind, you are able to turn this off at any time by going into your Account Settings and selecting "Downgrade to Basic."This email confirms I have gone ahead and cancelled your Premium membership today and you will not receive any additional charges moving forward.I have also processed an additional refund in the amount of $70.00, which you can expect to see on your billing statement within the next - business daysAt this time, you've received a total of $back in refunds for your renewals.If you need anything else, feel free to reach outWe're here to help
Initial Business Response / [redacted] (1000, 5, 2014/05/02) */ Hi [redacted] My name is [redacted] and I'm the Manager of Member Services here at SittercityI have taken the time to review your accountDue to the results of your Motor Vehicle Records Check, you are ineligible for membership on our site Feel free to check out what's covered in a background check here: https://www.sittercity.com/background-checks/whats-covered.html If you have any questions about this information, I'm happy to helpYou can reach me directly at XXX-XXX-XXXX ext***
We sincerely apologize for any misunderstandings that Ms [redacted] had when signing up for Sittercity.comSittercity is simply an online platform that offers as a meeting venue for families and caregivers to interactIt is free to sign up with Sittercity as a parent and you can post a job and search for sitters in your areaIf a parent receives interest in their applications and they would like to connect with the caregivers, the account holder would need to upgrade to the paid premium membershipThe paid membership offers, a secure messaging platform between sitters and seekersThe parent also has the ability to leave reviews for sitters with the paid membershipThe basic and premium membership details are provided during the initial registration portionMs***’s information will not be shared with any other siteWe have closed out Ms***’s account, so she will not receive any emails moving forwardIf she has any additional questions or concerns, we encourage her to reach out to us at [redacted]
I feel scammed by Sittercity for shady billing practices and misleading claims about their child care providers I moved to Houston Texas not knowing a soul hereAfter we settled in, my wife and I wanted to go out without our three year old, so I had the bright idea to see if there were providers online, and came across sittercity.com and one other big siteI read through their websites and confirmed they were legit businesses, and based on my understanding that the childcare providers would have background checks among a host of other qualifications (touted by the site), I signed up for a yearWhy not? I'd love to go out with my wife regularly and thought a year would be plenty of time to find some steady sitters Unfortunately, I have not even found a SINGLE sitter with a full background check or qualificationsNot oneAnd, believe me, I searched hard as I really wanted to have a night out, and I wanted no part of the "I told you so" that would come my way if my venture into online child care was not successful I honestly don't even think the baby sitters are screened in any way whatsoever, based on the emails I received for my adApparently I, yes ME, can PAY even more money, to have a minor background check done on the baby sittersThis is still unbelievable to meIt's stunning that a business that claims to provide parents with child care connections, does not even provide the most basic protections that one would expect when PAYING a substantial fee That is my first point, but I feel the following is near fraud if it is not actually fraud So I paid up front for a yearThey have an auto subscription model, so whatever you choose for the term, one month, months, one yearat the end of the term it will automatically renewI thought "okay, it is turned on when I sign up, but I'll just turn it off when I get in to the site"Well, it turns out if you try to turn off the auto subscription, it turns off your account completely (it is as though you are a "guest" on and unpaid account), even though you have ALREADY PAID, in full, for one year!! So, I paid for a year, but I can't turn off the auto subscription trigger without turning off my full account accessThis is a very dishonest business practice, clearly intended to BILL CUSTOMERS WITHOUT THE CUSTOMER'S INTENTION TO RENEWI have forgotten to renew my insurance and other things that are highly important to meforgetting to turn off my renewal for a baby sitting website after a year of not seeing a bill would be far more likely than remembering to go in and turn it off the day it endedThis is preying on human behavior and should be stopped I can't recommend another online site to get a sitter as I have not used one (we ended up using a local licensed daycare with night time options), but hopefully I can steer people away from a business that saw my need for a night out with my wife as an open ended invitation to my wallet, without actually providing the service they claimed the contents of my wallet were going to get me Sincerely, ***
When I made an attempt to cancel our sitter city account (due to no longer needing the service) there was some sort of glitch in the system Our bank account was charged anyway When I called in I expected a big fight but the customer service was INCREDIBLY nice and immediately issued a refund Unfortunately I had to call in again because our account still did not cancel and I was afraid we would be charged againbut once again the customer service was EXTREMELY nice and immediately canceled our account with no further charges without any hassle or begging us to stay When I need a service like this again I will definitely go with this company Although I will watch carefully all account activity because they do seem to have some bugs in there system
Thanks for reaching out to us and we apologize about the disappointment All of our memberships are subscription based and this is stated up front upon subscribing to our memberships We did take a further look into your account and there was a billing glitch that occurred on your personal account, please know that this is something that we always want to make available to our customerWe would like to go ahead and take care of the additional charges that were affected by this glitchThis will be a total of five additional refunds that will be processed back and all the refunds for your renewal chargesSince your billing history is corrupted, our team would be happy to set you up with a new account and you can reach out to them at either the telephone number [redacted] or the email address: s [redacted] .comWe appreciate you being a member with us and we hope to welcome you back if you are looking for childcare in the future