Six Flags America

[redacted] , I am looking into this matter regarding the processing feeWe do use a 3rd party vendor for all of our online orders that we do payAgain I am going to speak with our leadership team and group sales teams about the processing fee We will reach out to you within in a day or twoI put you into our system regarding your concen.Your issue ID #: [redacted] If you do not hear from us by the end of tuesdayPlease feel free to email me at [redacted]

Hi! We are sorry for the inconvenience, we will be contacting you soon [redacted] Six Flags America

We will be reaching out to you to go over your accountAlso we updated our membership portal to:
www.sixflags.com/membership and everything can be accessed inside of this one siteThis became active within the past week and may have
been part of the online issue.We will be contacting you soon if not feel free to email me back at
***
Justin L***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for contacting Six Flags!
We had our Games Manager contact this guest regarding his concernThe issue has been resolved
Thank you for choosing Six Flags!

*** *** ***
I have reviewed your account and I do verify what you saidOn June you did go online and cancel your accountI am not sure why we continued to take payments, but I will forward your account information and issue to our online team to review and ensure this does not
happen to another guestThe only thing that pops out is the name you verified when canceling was "***" and it didn't match our records "*** ***"An any case I will ensure we review your issue and correct it for the future.I have gone through all programs and verified everything is canceled to stop any other payments from coming outI am issuing a refund of $84.72 which are payments made after June 27th. (7/21, 8/21, 10/of $each.)
If you have any questions or concerns please feel free to reach me at:
***
***
Justin L***

Hello ***,
We will contact you in the next day or two regarding your accountWhat you signed up for was a membership that keeps going until you cancel itwww.sixflags.com/cancelmypass
You don't have to do nowWhen we reach
out to you we will process everything for you while we speak to you.
I do apologize for any inconvience you have expereienced and we will get this resolved
Please feel free to contact me at *** if you do not here from Six Flags America in the next day or two
Justin L***

Here is a copy of my emailed receipt for the six flags membership program included the deposit amount and specifying the amount to be automatically deducted from my account for the next monthsPlease let me know if any more information is needed
I also cut and pasted this to word and attached to to this responseThank you Thank you for purchasing on Sixflags.com!
Confirmation#: ***Order Date: 2014-10-1:PMDelivery Method:
***
You have chosen to print your order through ***Print your tickets at home and go straight to the gate!
If you have not done so already, you MUST register all of yourtickets at the following site in order to print your tickets To print your tickets: Click here to register and print your tickets Enter the guest name for each ticket listedClick "Print Ticket" Select the printer you wish to use from the pop up printer dialog boxVerify that your tickets have printed correctly and click "Yes" to continueClick here for assistance if you are having difficulty printing
Order Summary
Product Description
Type
SKU
Unit Price
Qty
Price
Six Flags America - Regular Membership
4orMore Bonus
Membership
***
$
$
Six Flags America - Regular Membership 4orMore Bonus
Membership
***
$
$
Six Flags America - Regular Membership 4orMore Bonus
Membership
***
$
$
Six Flags America - Regular Membership 4orMore Bonus
Membership
***
$
$
Six Flags America - Gold Membership Parking
Membership
***
$
$
Six Flags America - Membership Gold Option
Membership
***
$
$
Six Flags America - Gold Membership Parking
Membership
***
$
$
Six Flags America - Gold Membership Parking
Membership
***
$
$
Six Flags America - Gold Membership Parking
Membership
***
$
$
Six Flags America - Membership Gold Option
Membership
***
$
$
Six Flags America - Membership Gold Option
Membership
***
$
$
Six Flags America - Membership Gold Option
Membership
***
$
$
Tax:
Processing Fee:
***:
Total:
$
Membership Information
Membership Start Date: 10/27/Today's Payment: $Future Monthly Payments: $Monthly Billing Date: 27th of the month
To update payment info or view T&Cs, click Update Profile
Membership Payments
Payment Passholder
Ticket #
Status
Retail
Tax
City Fees
Discount
*** ***
***
Active
$
$
$
$
*** ***
***
Active
$
$
$
$
*** ***
***
Active
$
$
$
$
*** ***
***
Active
$
$
$
$
Payment Received By: *** *** * *** ***
Billing Information: *** *** *** ** *** atlanta, GA *** United States Payment Method: ***

[To assist
us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Nobody contacted me and I wasn't refunded.
Regards,
*** ***

Date: Wed, Aug 19, 2015 at 9:57 AMSubject: Fwd: #[redacted] update to claimTo: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Tue, Aug 18, 2015 at 2:35 PMSubject: #[redacted] update to...

claimTo: [email protected] received a call from Six Flags and wanted to update someone of a possible resolution. I imagine the business will list the resolution as well:To cancel memberships, one must go to the website and search for any and all accounts by providing your last name is email address. https://feedback.sixflags.com/membersupport/ This membership webpage listed only one account under my name and email address, when after I was billed, I realized upon calling account services that I actually have 2 accounts for which I was continued to be billed. Their membership site has a technical glitch in that you won't be able to find all of your accounts. Customer service did not care and would not give me any contact information aside from "Isaiah from Customer Services." They refused to refund my membership fees and in fact stated I would owe 2 more months of membership fees. After being on a short hold, Isaiah's supervisor said she would call back. Which she didn'tUPDATE! 1300 on 18AUG2015: [redacted] called back at about 1300 and left a message that 2 months of membership fees were refunded. I *think* that means that they won't charge us the typical 45 days of payments and not refund the previous $30 charge. I'm not sure. I'd consider this matter closed, personally. I'm sorry to say that my family won't be back to another 6 flags park together. I was planning on purchasing 3 fun passes for next summer through our military MWR office. We might still do that, however, Kings Dominion is not much further which my children prefer. The reason we won't visit Six Flags again is more do to with just feeling awful about this entire experience. It wasn't worth the $30 to fight over.

Hi!
We are sorry for the inconvenience, we will be contacting you soon.
[redacted]
Six Flags America

Your membership has been canceled.
Please be advised you signed up for a "membership" that provides a low monthly payment to always have a valid season pass to Six Flags. The memberships auto renew and can be cancled at anytime after 12months by visiting sixflags.com/cancelmypass. This...

specific account has been canceled as of 10/23 with all pending payments removed so you should not recieve anyfurther collection notices.If you have any other questions or concerns please feel free to contact me at:
[redacted]@sftp.com
Justin L[redacted]

Hello [redacted],
Our team will be contacting you soon to discuss details of your visit.
 
If you do not hear from the team within the next day or two feel free to contacct me.
Justin L[redacted]@sftp.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted],
I am looking into this matter regarding the processing fee. We do use a 3rd party vendor for all of our online orders that we do pay.
Again I am going to speak with our leadership team and group sales teams about the processing fee.
 
We will reach out to...

you within in a day or two. I put you into our system regarding your concen.Your issue ID #: [redacted]
If you do not hear from us by the end of tuesday. Please feel free to email me at [redacted]

I talked to her and she gave me a free day at Six Flags. :) Please close the case.

Review: Back in May I signed up to get me and my 8 year old daughter Six Flag memberships solely because we could pay for them on a monthly plan. In June my bank account was tampered and my account got closed. I contacted Six Flags to inform them that I would need to give them another card to put on file to deduct my monthly payment. NO ONE from the organization responded. Due to the fact that I could never get anyone on the phone I sent this via email. So the next month I get an email saying my payment was declined, which I know because again the account was closed. I finally speak to someone in which they tell me that I can not change cards within the first year. How bogust is that when the account is closed. August and September I get another email saying your payment has been declined... I call and after no one called back I emailed stating the same thing.. I would like to give another card for my payment. Well yesterday I get a collection letter stating that I must pay the full price to close this account.Desired Settlement: I feel that I should not be asked to pay the full amount for a membership that I used once for the entire summer. Also I should not be required to pay the full price because I reached out to have my payments on a monthly basis as I first signed up for and because of their lack of communication a new card was unable to get added to the account. I am really fed up over all and would just prefer to cancel this membership with Six Flags and not be bothered with them at all because of this matter.

Review: I purchased two season passes from Six Flags America in July of 2013. I was to pay month to month for 12 months for the passes and by July of 2014 the passes were supposed to be canceled as the 12 month term was up. I got a call around August 2014 saying that I owed money to six flags for the passes and I told the person on the phone that the passes were supposed to be canceled prior to the phone conversation and she confirmed that what I said was accurate by looking at the notes in the system. The person then said that they were going to push through the cancellation of the passes. Then in September I got an email saying that Six Flags America was sending my account to collections because I failed to pay for the last two months of service. I wrote a note to them on their website about how the season passes were supposed to be canceled already and I got no response from them with that. So I tried calling the customer service line for Six Flags America and the woman who I talked to on the phone gave me nothing but attitude and told me there was nothing she could do about it and that I would have to call a different number which she then provided. After the phone call with her I called the number that she gave me and all it told me was that no one was in the office and that I had to pay what was owed to them.Desired Settlement: I want Six Flags America to cancel my passes which were already supposed to be canceled and I want to be taken out of collections by them since I owe them nothing.

Business

Response:

Your membership has been canceled.Please be advised you signed up for a "membership" that provides a low monthly payment to always have a valid season pass to Six Flags. The memberships auto renew and can be cancled at anytime after 12months by visiting sixflags.com/cancelmypass. This specific account has been canceled as of 10/23 with all pending payments removed so you should not recieve anyfurther collection notices.If you have any other questions or concerns please feel free to contact me at:[redacted]@sftp.comJustin L[redacted]

Review: I noticed that I was being charged by six flags on a monthly basis for what I thought was for 2013 season passes but was still charged well after it should've been paid off. I tried contacting them by phone and had to leave messages. I never received a returned call. I then contacted my bank and requested stop payments on any future debits. When the next payment was processed and declined I was then contacted by email where there was a place to email them. I explained why I had a stop payment and I received an email saying that when I purchased my 2013 season pass I was automatically enrolled for the following year unless I request to cancel, and if I want to cancel to go to the following website. The website did not work so I emailed them a total of 3 additional times and requested to have someone call me. There was an area that allowed you to leave your contact info including your email and phone numbers. No one contacted me by phone or email. I then received a charge on my other checking account. An account that was recently opened in Aug 2014. I never gave them auth nor gave them that acct info. I will try to dispute this with my bank but I would like to resolve this with six flags so that this will not happen in the future. I never received a 2014 season pass nor received information on how to renew and the only time they reached out to me (via email) was when my payment was declined. Any assistance in this will be appreciated.Desired Settlement: I would like a phone call and refund for season passes that were never received or used.

Business

Response:

Hello [redacted],We will contact you in the next day or two regarding your account.What you signed up for was a membership that keeps going until you cancel it. www.sixflags.com/cancelmypassYou don't have to do now. When we reach out to you we will process everything for you while we speak to you. I do apologize for any inconvience you have expereienced and we will get this resolved Please feel free to contact me at [redacted] if you do not here from Six Flags America in the next day or twoJustin L[redacted]

Review: My 11 year old son received a significant scar while riding a ride at 6 flags. I reported this to Six Flags on August 7th and was given a GSR Issue I.D. Number is [redacted]. I was asked twice to send in a picture of the scar, which I emailed twice to [redacted] in Guest Relations. I later asked for further contact to no avail. Last week I request to be contacted by a bodily injury adjuster from their insurance company and I have still heard nothing back.Desired Settlement: I would like a bodily injury claim to be made, and Six Flags is refusing to put me in contact with their insurance handler. I feel they are forcing me to get an attorney to handle this, which I do not want to do.

Business

Response:

To whom it may concern,

**. [redacted] was contacted by our Safety team several times

over the past few weeks and has been put in direct contact with our claims

manager, [redacted]

The Revdex.com complaint was submitted on 9/4. We received the complaint

on 9/19. **. [redacted] was contacted by our Safety Manager on 9/9. I ask that

this complaint be removed from our record as we acted appropriately prior to receiving

the complaint from Revdex.com.

Thank You,