Six Flags America

Review: I bought a one year membership with Six Flags America which began in June 2013. The contract established that my card would be charged every 21st of the month for a year. After the year, they continue charging my account. On July 13, 2014, I contacted Six Flags America and the customer representative instructed me to go online to make the cancellation. She also stated that my account will continue to be charged in a monthly basis (month-by-month without a contract) until the cancellation take effect. In addition, she stated that once I submitted the cancellation online, this one will take effect after 45 days. In other words, the cancellation was not immediate, nor there was any other way to make a cancellation, but online. Therefore, I immediatel proceeded to cancel my membership as instructed.

Today is October 10, 2014, and my account is still being credited for the amount of $28.24 every month. I started calling them three to four times a day unsuccessfully since Monday, October 6, 2014. Here are set steps I follow every day:

1. I call Six Flags America (customer service rep) at: ###-###-####

2. I'm instructed to go online to make "another" cancellation

3. I find out that my account keeps getting charged, is in "good standing", but I am unable to cancel because it has been out On Hold

4. I call back the customer service rep and she tells me there's nothing she can do on her end. She proceeds to give me another number for me to call and cancel.

5. I call number ###-###-#### just to find out it is a recorder providing the online address for membership cancellation. It does not provide an option to leave a message or to talk with a life person.

6. I call again the customer rep at ###-###-#### and she "makes a note for her supervisor" to call me back.

7. I never receive a call. Therefore, every afternoon since Monday, October 6 until today Friday, October 10, 2014, I start this process (steps 1 to 7) all over again.Desired Settlement: My expectation is for a fair outcome. I desire my complete refund since July 13, 2014, when I iniciated my cancellation process.

Business

Response:

[redacted]I have reviewed your account and I do verify what you said. On June 27 you did go online and cancel your account. I am not sure why we continued to take payments, but I will forward your account information and issue to our online team to review and ensure this does not happen to another guest. The only thing that pops out is the name you verified when canceling was "[redacted]" and it didn't match our records "[redacted]". An any case I will ensure we review your issue and correct it for the future.I have gone through all programs and verified everything is canceled to stop any other payments from coming out.I am issuing a refund of $84.72 which are payments made after June 27th. (7/21, 8/21, 10/6 of $28.24 each.) If you have any questions or concerns please feel free to reach me at:[redacted]Justin L[redacted]

Review: I recently purchased a ticket to Six Flags America online as part of a university special. We were told that the tickets were supposed to be $26. However, at the very end of the purchase process, there was a $9 "processing fee" levied on the ticket - yet, even on the printed ticket itself, it still claims that the ticket price was "$26," conveniently ignoring the fact that I was upcharged $9 at the last second. (I can provide the PDF of the ticket as proof if need be.) I am extremely disappointed, as the entire point of buying tickets online is to not have to buy them at the park (thus saving the park money and time in terms of resources and personnel). Furthermore, there was recently a class-action lawsuit levied against Ticketmaster (which Ticketmaster recently agreed to settle) for charging "processing fees" that turned out to be pure profit for the company, seeing as there is nothing that should require an extra $9 charge just for getting your tickets automatically sent to you online so you can use your own ink and paper to print your ticket - thus saving the park even MORE money. Thus, I find Six Flags America's $9 "processing fee" to be a misrepresentation - not only do they try to disguise it by continuing to claim that a ticket was $26, instead of the $34.99 I actually paid, but they also disguise that it is a method of making pure profit by calling it a "processing fee," since there is no rational reason why they should need to pass on a "fee" to me, since I am saving them both money and time.

Additionally, I emailed their customer service department about this issue asking for a refund, and the response I received was less than satisfactory. I will copy the email below - note that it does not, in any way, address my concern. Rather, it simply states that there is a fee, which I already knew - I was contesting its purpose and reasonableness, not its existence. Furthermore, the email was riddled with typos and grammatical errors ("as it relate," "just to inform you that," "a processing free," "rgards," and the fact that the email was not even signed), which conveys that the customer service agent did not treat my issue professionally.

"Hi [redacted],

Thanks for contacting us at Six Flags America via web comment. As it relate to your question, just to inform you that all online purchases will attract a processing free of $8.99 for each completed transaction.

Once again thanks for contacting us at Six Flags and please do not hesitate to contact us should you require further assistance.

Rgards,"Desired Settlement: I would like the $9 refunded to me as a gesture of goodwill, and I would hope that Six Flags would revisit such a deceptive policy in the future.

Business

Response:

[redacted],I am looking into this matter regarding the processing fee. We do use a 3rd party vendor for all of our online orders that we do pay.Again I am going to speak with our leadership team and group sales teams about the processing fee. We will reach out to you within in a day or two. I put you into our system regarding your concen.Your issue ID #: [redacted]If you do not hear from us by the end of tuesday. Please feel free to email me at [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: For order confirmation [redacted] I ordered tickets for six flags. However, I arrived and the haunted houses were not accommodating to handicap like myself. Therefore I wasn't able to enjoy the park and had to leave. Please refund the $144 for me. Thank you!Desired Settlement: Please refund me for this purchase and send a check or refund back to my original payment at:

Alexandria, VA [redacted]

Business

Response:

Hello [redacted],Our team will be contacting you soon to discuss details of your visit. If you do not hear from the team within the next day or two feel free to contacct me.Justin L[redacted]@sftp.com

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Nobody contacted me and I wasn't refunded.

Regards,

Consumer

Response:

I talked to her and she gave me a free day at Six Flags. :) Please close the case.

Review: HI,

I purchased 7 season passes last year 2013 which I was under the impression were over in 2013 end of that season. I then purchased 2014 season passes for this year. I could not understand why I was still being charged for the 2013 passes that were supposed to been over at the end of 2013 so I thought. For the entire season I have been charged for season passes that were supposed to be over in 2013 end. I am furious. I would like to be refunded for those passes that I clearly never used this season because I brought new ones and no one told me that hey you already have passes because once you buy the gold passes they are for life!!!! And we are gong to keep taking your money eventhough you brought more passes. Please research confirmation #[redacted] and you'll will see that I have not used any of these passes at all for 2014. I am so upset that I have been being charged for these passes and thought they were over in 2013. I called today and spoke with Peter who could not help me. He did acknowledge that I brought additional passes but said that the 2013 season passes I brought were for LIFE!!! I am so very upset that I have been charged for these passes. I had no idea they were for the rest of my life. That's crazy. I have not used these passes and I want to be refundedDesired Settlement: I want to be refunded and my account closed with Six Flags re: #[redacted] any passes purchased under this confirmation number from 2013.

Review: I accidentally had to season pass memberships, After about 2 weeks I was able to get the most current one cancelled. A month later I get an email that my passes was canceled (I made a payment on the 16th). I called six flags right away, they seen in the notation the these passes that the season passes that I had for over a year should not have been cancelled. A nice girl called me back on Friday July 31, 2014 and insured me that the issue would be resolved. I went to take my kids to the park on Sunday and the issues was not resolved. I spent hours on the phone just to get run around. I called on August 4, 2014 to only get a lady that did not speak good English but for her to give me another number and tell me to call and then had the nerve to tell me I should just purchase new season passes, I indicated to her that I paid my month fees which is cheaper cause six flags raises there prices every year and why should I have to pay for there mistake, they need to reactivate my account. She gave me another number and told me she was going to call me back in 5 min of course, I did not get a call back, I call the corporate office in NY, I called the IT, I call membership left messages not call and I have proof of a helpdesk ticket that I sent and no one responded. A urgent ticket was created and still not resolved. My confirmation number for my passes is [redacted], when you call the have all of my notes in the system and know that my passes should of not been deactivated and do not know why this happened. My passes was paid for, I am very upset and will not do business with six flags again. Six flags should be held accountable for there mistake, bad business practice. My season passes was from last year they are cheaper each month I was paying 24.00 a month why should I pay $30 something plus a fee because of there mistakes.Desired Settlement: For my waste of time and calling and my payment I think it should be more than one month refund, I drove from VA to Bowie only to find out that my passes was still messed up and no one could help me. Waste of gas time and disappointment with the kids.

Review: On April 13, 2014, I visited Six Flags amusement park in [redacted], MD, with my family. One of the games within the park was a soccer shooting contest. I believe the cost was either $3 or $5 for three shots at the shooters choice of three targets. Each target was worth different points. I was motivated to pay the money and take the shots because I liked the looks of one of the prizes, an England national team jersey, of which there were 4-6 displayed on the walls of the kiosk. I took my shots and earned enough points for the jersey. However, it turned out that they had NO England jerseys available to distribute. They tried to talk me into taking a Mexico jersey or a soccer ball, but I was not interested in either of those things. A game manager named [redacted] came over and took down my information and promised a jersey would be mailed to me ASAP. After a month I called to ask about the jersey and someone in customer service took down all my information and promised to call back. No one ever did. On June 2 I called again, gave my information again, and was promised a jersey by the end of the week or a call back. No one has called. If proof is needed of the event my wife videoed me and making the shots.Desired Settlement: I would either like the jersey (size large) or a suitable amount to purchase such a jersey. Going by what is on sale in places like [redacted], it would cost approximately $90 to buy an England jersey. [redacted]

Business

Response:

Thank you for contacting Six Flags! We had our Games Manager contact this guest regarding his concern. The issue has been resolved. Thank you for choosing Six Flags!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: To whom it may concern,

I received the following email from Six Flags:

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VIP sales event ends Sunday, May 18 at 11:59 PM! Last chance to save 55% on Six Flags America Season Passes!

VIP Sale Ends Sunday

This is your last chance to save 55% on Six Flags America Season Passes!

[redacted],

I wanted to remind you that our exclusive four day sale ends Sunday, May 18 at 11:59pm. There can be no extension. This is your last chance to save 55% on Six Flags America Season Passes!

Until Sunday, May 18 at 11:59pm you may purchase up to six Six Flags America 2014 Special Edition Gold Passes for just $44.99 each - a savings of 55% off the regular web price.

This is a very special program open to just a handful of our most loyal customers. It is not accessible to the general public, nor is this invitation transferable. This is just our way of thanking you for your continuing support.

Use the gold button below to order:

Buy Now (save 55%)

Regularly priced Gold Passes cost $99.99 each. Gold Passes includes parking, free tickets for friends, in-park discounts and much more! You may order up to six (6) Gold Passes for just $44.99 each – a 55% savings off of the regular Gold Pass price. This special sale ends May 18, 2014 at 11:59 PM PST. There are no rain checks, nor may this special discount be applied to previous purchases. This exclusive offer is only available from the button/link shown above.

Thank you for your support, and I look forward to seeing you at the park!

Sincerely,

[redacted] Park President

Six Flags America

Six Flags will NEVER sell, rent or share your email address with ANY third parties. Our physical address is 924 Avenue J East, Grand Prairie, Texas 75050 USA. Emails from Six Flags are subject to the Six Flags online privacy policy.

SEND US A NOTE if you need to get in touch with us.

UNSUBSCRIBE in one quick friendly step.

REPORT SPAM if you were unhappy to receive this.

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We decided since 5/19/14 was the last chance for us to get this offer, we would purchase these tickets. Having been a season ticket holders (for all 5 of my family members) at the Gurnee IL Six Flags for 10 years, I assumed that I was being "rewarded" for my "loyalty", as the email states. I clicked on the "Buy Now(save 55%)" and it took me thru several screens giving me a special "Promotion Code". My wife and I signed up for these tickets only because of the price offered us, $44.99.

We drove from Wisconsin to the Gurnee IL Six flags. When we got to the window they told us these tickets were for the Maryland Six Flags, not the Gurnee one. They told us (at the Guest relations window) we needed to go home and get this corrected by calling a phone number they gave us and printing the new tickets. When we got to our car in the parking lot, I sought to resolve the situation by calling the number right then. It turns out the Guest Relation's window gave us the phone number for the same Guest Relations office they are located in.

Despite telling them how I was duped into buying these tickets, I was told they could not refund my tickets. I told them I was a victim of a deceitful sales practice and I should contact the Revdex.com, to which the person responded, "....I will hang up on you if you talk like that!". But when I found out they were located onsite I told them I was coming to the office and wanted to speak to the manager on duty.

When I got to the office they made me wait in line again, but then finally I spoke to the Supervisor on site. I told her I just wanted my Six Flags Maryland season tickets switched to Six flags Gurnee, for the price I was advertised. They said the only way they could do that is if I FIRST purchased Six Flags Gurnee season passes ( for $135 more) and THEN they would refund my Six Flags Maryland tickets. I said I would do that if I could get the Gurnee season passes for the price advertised in the email, because I felt I was tricked and this was a case of bait and switch. I feel this way because it is very difficult when you are at the park gate with your 3 kids to not simply pay the additional $135 (on top of the $255 I already paid) to appease your children. It is Dirty Pool the way this offer was presented to me in the email for "Loyal Customers only" and since I had bought season tickets for 10 years, why would I reasonably think this came from any park OTHER than Six flags Gurnee?

They would not agree to sell me the Gurnee tickets for $255, nor would they refund my existing MD season tickets, nor would they give me an in-park credit for the $135 that I would have to pay additional for the new passes, which I asked for. They told me I could try to contact Six Flags MD and try to get my money back that way.

So I left the park and attempted to get a hold of Six Flags Maryland. I called Six Flags MD on 12/18, 12/19 & 12/20, and could not get a hold of Guest Services. Instead it puts you thru to Voicemail, but then tells you the "Mailbox is full".

So I am now contacting you for assistance on this issue.

Please let me know what options my family and I have to proceed.

Thank you.

[redacted]Desired Settlement: I would simply like a full refund of what I paid for the season passes. Alternatively, I would purchase the Six flags Gurnee season passes (which I'd assumed I was doing) for the price offered in the email, on the condition of my Six Flags Maryland season passes being refunded.

Review: I have tried contacting customer service representatives on multiple different occassions and was on the phone for over 15 minutes without an answer from an actual person. When I tried going online and logging in to my account since I hold a membership the website does not allow me to logon or the one one time I did get logged on I was able to type in my card info and I got kicked off the site again. It is nearly impossible to get agold of anyone and not only have I not been able to get in touch with any customer service representatives but also my monthly payment has been more than what I have agreed to and sometimes I get more than one charge per month. I am not happy with this awful company and they are on a fast track to being sued.Desired Settlement: I need to be contacted by someone with this company who can properly fix my situation and this company can be more available to their customers. The scamming needs to stop.

Business

Response:

We will be reaching out to you to go over your account.Also we updated our membership portal to:www.sixflags.com/membership and everything can be accessed inside of this one site. This became active within the past week and may have been part of the online issue.We will be contacting you soon if not feel free to email me back at[redacted]Justin L[redacted]

Review: On May 16, 2013 I purchased Six Flags season passes via the company’s website. According to my records and receipt confirmation my total for 4 season passes was $229.39 My initial payment was $32.59 and my monthly payments were $24.60 which were due every month on the 16th. To date I have paid a total of $253.99 which is more than the total price listed on my receipt. My issue is that Six Flags has attempted to continue to draft addition payment from my banking account without cause. My passes have been paid for in full and I have over paid. I have received threatening emails from the company and I received a letter from a debt collection agency attempting to collect and additional $115.23 for some unknown reason. I have made several attempts to contact Six Flags to resolve this issue. My phone calls and emails have gone unanswered.Desired Settlement: I would like to have this issue resloved and these collection actions stopped immediatly.

Business

Response:

Hi!We are sorry for the inconvenience, we will be contacting you soon.[redacted]Six Flags America