Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Hello, Good Morning! We are sorry to hear that there is an issue with you entering our contestsAccording to our Promotions department the contests you are trying to enter are through our Corporate programThey send out these contests and the prizes are give out for specific parksYou will need to contact our Corporate Office to see if there is something they can do to check why your email isn't working on the site to enter the contestThey can be reached at XXX-XXX-XXXXI would ask to speak to someone in the Promotions DepartmentUnfortunately, we are unable to grant you a 4-pack of Complimentary Season Passes, they have to be won and hopefully after you reach Corporate you will be able to enter the next contestThank you! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've left messages on X-at 12:39, X-at 2:and also X-with [redacted] in Promotions at the number you provided XXX-XXX-XXXXNO call has ever been returnedI believe this is a fixed contest, every day I miss an entryI think sending me a pack would be acceptable I did everything on my part maybe you can contact them and ask them to send me a complimentary pack season pass [redacted] Business Response / [redacted] (4000, 9, 2015/08/07) */ Hello, Good Morning! I apologize that you didn't receive a call back, but we did contact Corporate and they said that unfortunately our system is unable to automatically validate email addresses, which is a requirement as per sweepstakes rulesThey suggest you either use a different email address to enter or you can enter via mail as per the insturctions attachedPlease try entering this way and we hope this is helpful to get you in the contestThank you! Final Consumer Response / [redacted] (4200, 13, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) so how do I validate my e-mail with you that i've been using for years with no problems with anyone else? I've missed so many entries and contests with you this is very unfairI don't have money to send out a postage every dayI would like my e-mail validated or send me a pack alreadyThis is very unprofessional fix the problemThere is a problem with your system!!! As I said before you cannot e-mail complaint to you either says e-mail not valid that is also a problemHow can you tell me my e-mail is not validYou should have already fixed problem or shows fixed contestPlain and simple this contest is "FIXED"This e-mail I'm using should be verified by now, this is the e-mail we are communicating thru
Initial Business Response / [redacted] (1000, 5, 2015/12/26) */ I do apologize for any inconvenience you may have experienced at the parkWhat you have purchased is four Six Flags season passes [redacted] they were purchased from the Six Flags America website which sets the home park with discounts and offers only applying to that parkNow the season passes [redacted] good for all Six Flags parks but it must first be redeemed for the cards at the home specific park before they can be used to access any other parkTo have season passes [redacted] Six Flags Discovery Kingdom then they would have to have been purchased at the specific website for Discovery KingdomThese passes [redacted] also grant you access to all Six Flags parks but your discounts and offers will apply to Discovery KingdomAll parks offer season passes [redacted] will grant you access to all parks but each park has a different price point for season passes [redacted] some parks being more expensive than others due to the operating season for the parkSince you have purchased passes [redacted] the incorrect park we can refund your original order but you would have to repurchase the passes [redacted] the correct parkAll we would need to process the refund would be the confirmation number for the correct park
Initial Business Response / [redacted] (1000, 5, 2014/10/22) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @sftp.com This account went delinquent on 8/22/14.It was delinquent for days while still within her month contract Declined scheduled payment of $- payment index The account was made current on 10/We also waived the day cancellation policy for the guestShe will not be charged going forward Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The account was made current and my account remained on hold, so I was unable to use the passes and they were not reactivatedI was charged the reactivation fees that cost me $and I want to be reimbursed for that feeMy account remained on hold even though I made a payment and I spent hours trying to get the passes cancelledAlso, on the website the instructions state to cancel days prior to the payment posting and we pay a month in advance for the membership so no policy was waived for me "You may schedule your Membership for cancellation any time after the first monthsYou must initiate the cancellation process at least two weeks prior to your final payment (days before the date you want your Membership to end)Please note that Memberships may only be cancelled using the link shown above memberships cannot be cancelled at the park, over the phone, or through email" Final Consumer Response / [redacted] (4200, 11, 2014/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no resolutionOn Monday I received an email asking for a phone number to call me back at and I responded with my phone number and asked her to email me instead but since then no phone call or email Final Business Response / [redacted] (1000, 12, 2014/11/26) */ [redacted] - [redacted] -Submitted refund for the re-activation fee in her 12th month (20.00), and for the 13th month's payment (23.32)Totaling (43.32)
Initial Business Response / [redacted] (1000, 5, 2014/07/06) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @sftp.com The guests account as canceled and she was refund I spoke with the guest and she is happy with this resolution Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/07/27) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @sftp.com I sent the guest an email to resolve her concerns
Initial Business Response / [redacted] (1000, 5, 2016/02/05) */ Thank you for contacting usI have looked into your accounts and it looks like you have spoken to one of our representatives and they have canceled your membership and have processed a refund for the extra paymentsYou should no longer be conmtacted regarding collections Thank You Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received confirmation of my original request to cancel my membership and received a credit for the payments taken from my account without my consent
Initial Business Response /* (4000, 8, 2014/02/15) */
I contacted the guest to discuss his concernsHis concern is with having to wait to get assists with an issue concerning his wife Season pass diningI apologized to him about his wait and offer him Flash pass for a dayHe accepted the
offer
Final Consumer Response /* (2000, 10, 2014/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I still have issue I must take up with corporate
Initial Business Response /* (1000, 5, 2015/08/29) */
Mr*** was involved with jumping into a dangerous areaMr*** admitted to us that he jumped into the danger areaWe will not be reversing our decision
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
As I stated in my case description I did NOT jump into the restricted areaI NEVER once admitted to jumping into the restricted area because that would be a LIEWhile the person that I was associated with did admit to doing it, I did notWhat would be the logical explanation to have TWO people jump into the restricted area to retrieve a small bag when it only required ONE? Any logical person would know it only takes ONE person to do that jobIt makes ZERO sense whatsoever for two people to do itI mean really, why would I be jumping into retrieve a bag that wasn't even mine? I do admit that I agreed to the ban but that was only because they were threatening to have my friend arrestedI signed that document agreeing to the ban under duress which should make it voidThe fact that they're trying to say that I admitted to jumping into the restricted area is a straight LIEAny of their employees who try to say that they witnessed me jumping into the restricted area is also a LIEIf this case ever went to court I would be 100% positive that if they(THE SIX FLAGS EMPLOYEES) continued to make these claims about me they would be committing perjuryI have been a Six Flags season pass *** for the past years and something like this has never happenedI was always in good standing with this company and for them to treat me like this is appalling to say the least
Final Business Response /* (4000, 9, 2015/09/03) */
The reason this guest and his friend jumped into a ride danger zone, was to retrieve their hatsEach guest dropped a hat off of a rideNot a small bagThe ride danger zones are clearly marked with DO NOT ENTER signs because a person could lose their life in these danger zonesWe stand by our decision and will not remove the ban
Final Consumer Response /* (4200, 13, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company lacks honesty and integrityHere they are LYING once againI mean, hats? really? Hats have literally no valueYou can get pretty much get any hat for $or lessWho in their right mind would risk their life for $30? I know I wouldn't! Neither of us were even wearing hats that daySunglasses, yesBut not the hats that they're saying we dropped on the rideI wish they would look at their security camerasEven if they can't see the restricted area they should be able to see when we walked in and what we were wearingI remember that day like it was yesterdayI wore black shoes, black and white plaid shorts, a white *** *** jersey and blue styled wayfarer sunglassesIf they looked at the security footage they would know that neither of us were wearing hatsThe item that my friend dropped was a small black bag which contained his wallet, California ID, cell phone and other of his valuable belongingsBefore getting onto rides that day they told us that he DID NOT have to put it in the locker if it could fit in his pocketWhen asked if someone could retrieve the item for him they told him they wouldn't do it until after pmUnfortunately, he was unable to wait that long as he had to be somewhere by pmI advised him not to do it but against my better judgment he decided he was going to wait for the car to return to the track then hop the fence and retrieve his itemsHe went through with his plan and I simply watched as he did itI want to make it clear that I do not condone his actionsShortly after security caught up to us, took our IDs and my season pass, took pictures of our IDs, and then forced us to sign a paper stating that we were banned from all Six Flags theme parks for the next years and if we refused the cops would take us to jailI signed the paper to alleviate the situation, however, I feel that my ban was completely unjust and unwarrantedI also feel that since they made me sign the paper under duress it should void the documentThe only thing that I did wrong was being associated with the guyWe are both adults and should be responsible for our own actionsI am not his guardian and cannot tell him what to doObviously he cared more about his belongings than his life in that instant and regardless of what I said or did at the end of the day he makes his own decisionsI guess the same people that are refusing my ban reversal would be okay with taking the blame for something that they witnessed a friend do rather than something that they didIt would be safe to assume that they WOULD NOT seek out the TRUTH and simply roll over and take whatever punishment was coming to them regardless of their innocenceThe people that are responding to this case can lie on this forum but would they be willing to lie in a court of lawI am confident that if this question was asked in a court of law to the employees that are making these claims about me(jumping into the restricted area, admitting that jumped into the restricted area and retrieving hats) they would think twice as perjury is a serious offense
Initial Business Response /* (1000, 5, 2014/06/02) */
I left a voicmeail for this guest to resolve her issue
Initial Consumer Rebuttal /* (3000, 7, 2014/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called back and left a message and
I have not yest been called backPlease assist in resolving this matterI would like to see results it been a long time 01/14/
Final Business Response /* (4000, 9, 2014/06/10) */
We spoke to this guest on 5/23/and issued her the correct information regarding her accountShe ants a refund/correction for items already redeemed and usedher account is delinquentI left my phone number to resolve the situation
Initial Business Response /* (1000, 5, 2014/05/27) */
We have left two voicemails for this guest and not received a responseI also sent an email with the information provided to resolve this sittuation
Final Business Response /* (4000, 8, 2014/06/03) */
Spoke with Mrs.***
today regarding her situationShe was under the impression that she had easy payments and stated a customer service employee informed her of thatI apologized that she was told that and informed her she had purchased membershipsI informed her that in our purchase process it is quite clear that you are purchasing membershipsThere is an agreement that states how long the terms areShe was upset that she didn't know she had memberships and stated she would have visited the park the last couple monthsShe was also upset that she purchased season passes and shouldn't have been allowed to since she had membershipsI explained to her since she had memberships that I could refund her recent purchase of $and she could continue her membership payments for $a monthShe declined the order being refunded and wanted the memberships cancelledI cancelled the memberships per her requestShe wanted to be refunded for the last months of membership because she claims she would have used it had she knownI explained to her the amount she paid was the same had she purchased easy paymentsI informed her that she basically paid the payments she thought she had over She was upset that she paid twice in the month in MayI explained that the payment taken in May was that last of the month agreementAnd whether or not she purchased passes this month she would have still had to pay the final paymentI apologized and informed her there was nothing else I could do
Initial Business Response /* (1000, 5, 2014/07/15) */
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@sftp.com
I left a voice mail with my information to assist the guest
Initial Consumer Rebuttal /* (3000, 7, 2014/07/29) */
Mrs***,
I
would like to follow up on this complaint case XXXXXXXX, as there has been no further effort from six flags discovering kingdom in honoring the propose resolution
- On 07/16/Mrs K*** spoke to me regarding the parking permit problemsShe stated someone would be calling me on 07/17/to offer me a chance to buy a membership parking; however this call has not happenedI have left two message in attempt to follow up
Mrs *** also proposed the following:
$would be returned on out next visit to discovery kingdom to make up for park staff not honoring the online promise made of members enjoying same benefits as season pass holders
Discount reimbursement on pictures bought at the park would be honor
.One day Flash passes for the whole family
Up until now I have not heard from Mrs *** or the person in charge of e-parking pass
Mrs***, please help us resolve this issues as the summer is coming to an end and kids will be going back to schoolI would hate for the kids' summer vacation end with no rewards for their fantastic academic success of strait A's
Thanks you,
*** ***
***
Complaint case # XXXXXXXX
Initial Business Response /* (1000, 5, 2014/10/03) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@sftp.com
Please contact me at XXX-XXX-XXXX to discuss your concerns
Initial Consumer Rebuttal /* (3000, 7, 2014/10/06) */
Final
Consumer Response /* (3000, 11, 2014/11/03) */
After cancelling the passes over online and over the phone they are still trying to charge my credit cardThe email states I still owe themPlease help on this issue because it seems like they are not handling cancellation very well
Final Business Response /* (4000, 14, 2014/11/26) */
***-***, ***- both accounts cancelled no payments pending
XXXXXXXXX
Initial Business Response /* (1000, 5, 2014/08/04) */
The item was not recoveredI let the guest know we will double check all areas where lost and found items are stored and get back to her
Initial Consumer Rebuttal /* (3000, 7, 2014/08/06) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
Unbeliveable!! My hat was right there, they wouldn't let me pick it out even when the ride was closed! Now they COULD NOT find it???!!! Terrible system!!!! Did any of their stuffs took it? It was brand new and it was the first time I worn itIt costed $60!!
Final Business Response /* (4000, 9, 2014/08/09) */
Hello,
We did not receive the guests hatI left the guest a message with her son stating this
Thank You,
***
Consumer Response /* (-5, 14, 2014/09/23) */
I just found out the complaint was closed because someone left a message to my son - a years old boyHe did not told me what was going on all he told me was someone from six flags calledI could not believed itCan they ask to speak to Me- ***! instead of leave a message to a years old kid
I am not satisfy at ALL!!
Consumer Response /* (-5, 15, 2014/09/23) */
Can You tell me do I have to re summit my complaint??
Consumer Response /* (4200, 17, 2014/09/25) */
I just found out the complaint was closed because someone left a message to my son - a years old boyHe did not told me what was going on all he told me was someone from six flags calledI could not believed itCan they ask to speak to Me- ***! instead of leave a message to a years old kid
I am not satisfy at ALL!!
Can You tell me do I have to re summit my complaint??
Initial Business Response /* (1000, 5, 2014/06/10) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@SFTP.COM
This issue was resolved the guest was able to re-purcashe with promtional codes
Initial Consumer Rebuttal /* (3000, 7,
2014/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was recently sent an email from Six Flags stating "Your Six Flags Membership cancellation has been processedYou cancelled inside the compulsory period and were charged a fee and any past amounts, membership passes are now deactivated." I was contacted via email by *** *** and responded back to him/her(June 7)But have not heard anything since re: status of membership, what I was chargedI also have further questions regarding the date my continued memberships are to begin, because my receipt reflected an earlier date than when my 2013/membership is to expire
Final Business Response /* (4000, 9, 2014/06/18) */
This issue was resolved the guest was refunded for her overlapping account charges
Final Consumer Response /* (4200, 11, 2014/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although I received a credit for being double charged
Six Flags claimed they were not able to correct the membership errors that resulted from their online interfaceWhich has now resulted in our continued membership to begin weeks earlierIf I would have know the incompetencies of their system, I could have compensated by renewing laterStill not satisfied with the result since no effort was/can be made to correct our membership term
Initial Business Response /* (1000, 5, 2015/07/20) */
Hello,
Good Morning! We are sorry to hear that there is an issue with you entering our contests. According to our Promotions department the contests you are trying to enter are through our Corporate program. They send out these...
contests and the prizes are give out for specific parks. You will need to contact our Corporate Office to see if there is something they can do to check why your email isn't working on the site to enter the contest. They can be reached at XXX-XXX-XXXX. I would ask to speak to someone in the Promotions Department. Unfortunately, we are unable to grant you a 4-pack of Complimentary Season Passes, they have to be won and hopefully after you reach Corporate you will be able to enter the next contest. Thank you!
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've left messages on X-XX-XX at 12:39, X-XX-XX at 2:06 and also X-XX-XX with [redacted] in Promotions at the number you provided XXX-XXX-XXXX. NO call has ever been returned. I believe this is a fixed contest, every day I miss an entry. I think sending me a 4 pack would be acceptable I did everything on my part maybe you can contact them and ask them to send me a complimentary 4 pack season pass [redacted] Business Response /* (4000, 9, 2015/08/07) */
Hello,
Good Morning! I apologize that you didn't receive a call back, but we did contact Corporate and they said that unfortunately our system is unable to automatically validate email addresses, which is a requirement as per sweepstakes rules. They suggest you either use a different email address to enter or you can enter via mail as per the insturctions attached. Please try entering this way and we hope this is helpful to get you in the contest. Thank you!
Final Consumer Response /* (4200, 13, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
so how do I validate my e-mail with you that i've been using for years with no problems with anyone else? I've missed so many entries and contests with you this is very unfair. I don't have money to send out a postage every day. I would like my e-mail validated or send me a 4 pack already. This is very unprofessional fix the problem. There is a problem with your system!!! As I said before you cannot e-mail complaint to you either says e-mail not valid that is also a problem. How can you tell me my e-mail is not valid. You should have already fixed problem or shows fixed contest. Plain and simple this contest is "FIXED". This e-mail I'm using should be verified by now, this is the e-mail we are communicating thru.
Initial Business Response /* (1000, 5, 2014/08/22) */
Reading over the complaint, we are well within the contract that the consumer agreed to. Our contract states that "At the end of the minimum term, your pass [redacted] continue to be renewed monthly as described in more detail below." ...
"Automatic Renewal and Cancellation Procedure: After the indicated Minimum Term, your membership in this program automatically renews each month until you cancel it. You may cancel your membership in this program at any time after the end of the Minimum Term by calling (XXX) XXX-XXXX at least 45 days prior to the date you want your membership in this program to end (for example, if you want your membership to end April 15, you must contact us no later than March 1). Memberships may not be cancelled by email, by fax or in-person at the Membership Park. Memberships may not be cancelled for any reason or in any way except as described in this section. In the event that you cancel your membership prior to the end of the Minimum Term, you will be subject to a termination fee equal to the aggregate amount of the remaining payments required to be made from the date that you cancel to the end of the Minimum Term ("Termination Fee")". I looked into said account and noticed the consumer have initiated their membership to be canceled.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I thought I was signing a loan repayment plan, as it specified and showed me the exact payments to be made and how many months I would need to make the payments. Everytime I have reentered the contract to look at it, it has changed. I do not agree that I signed to have a continual loan for the rest of my life until I cancel.
Initial Business Response /* (1000, 9, 2015/03/18) */
I have attached all the documentation as it relates to Ms. [redacted]'s purchase. At the time of her purchase, the only items available on payments was the membership. She went through a lengthy process, signed the membership agreement...
online and then received her memberships. Should you need any other documentation please let me know.
Attached information is confidential.
Thank you.
Initial Consumer Rebuttal /* (3000, 11, 2015/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At the time of purchase a renewal was an option. There were multiple options available for purchase at the time. I opted for a season pass, an upgrade to gold and have the passes [redacted] indicate the same.
I am not satisfied in the slightest with the company's response. Given the conversations with their own staff regarding this manner, and their "flip flop" on what I electronically signed, I do not trust any documents they submit.
At no time did I or would I agree to a membership. Investigate the number of trips to the park. If someone enjoyed it so much that they would agree to a membership, why would they go so infrequently and complain about their visits to the park every time?
Final Business Response /* (4000, 13, 2015/03/29) */
Hello! Good Afternoon! On our last response to Ms. [redacted] she received all documents showing that at the time of purchase in October 2013 the only option was Membership Passes. She also received a sample screen shot of every page that the guest has to read and click "next" for them to continue in order to purchase.
On the Agreement page it states: "This agreement between you and Six Flags commits you to a monthly membership to the Six Flags theme park indicated on your sales receipt (the "Membership Park"). Your Membership Park will be set forth on your emailed confirmation receipt. By accepting below, you agree to pay the first monthly membership payment today and thereafter to pay the monthly payment amount each month for the Minimum Term indicated below, which will be billed monthly to the credit card that you provide. At the end of the Minimum Term, your membership will continue to be renewed monthly as describe in more detail below."
It also states: "The minimum term of your membership is 12 months (the "Minimum Term").
At the bottom of the contract it states: "I accept the terms of this agreement."
Regarding your order it was digitally signed and agreed by Dusty [redacted].
In order for you to cancel your membership at any time after the end of the Minimum Term you could call at least 45 days prior to the date you want your membership to end. Because you didn't do this the membership payments automatically continue.
We can offer you a refund of all payments that were made after October 2014 since that is when your 12 months would have ended. All payments from November 2014 through the present will be refunded. We hope that you agree to this resolution. Thank you!
Final Consumer Response /* (2000, 15, 2015/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I expect all payments made after October to be refunded immediately.
You should also be aware that 2 of the agents I spoke to on the phone informed me, I was correct and had ordered season passes [redacted] NOT memberships. Only the third, after a 15 minute hold changed it to memberships. The first 2 agents were very clear in seeing that I had purchased season passes, so obviously there is either a glitch in your system or you have deceitful employees. Obviously, I should have print screened every single page when I made a purchase online. However, after being season pass [redacted] for years, I didn't believe it to be necessary.
I will continue to never visit your parks again and encourage family and friends to do the same. Considering that most have had the same disappointing experiences in the park, it hasn't been difficult.
I will take responsibility for not screen shoting every single page when purchasing my season passes, but I did not realize that there was an inkling of fraudulent business practices on the park of six flags.
Initial Business Response /* (1000, 5, 2016/02/05) */
Thank you for contacting us. I have looked into your accounts and it looks like you have spoken to one of our representatives and they have canceled your membership and have processed a refund for the extra payments. You should no longer...
be conmtacted regarding collections.
Thank You
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received confirmation of my original request to cancel my membership and received a credit for the payments taken from my account without my consent.
I have always been to Six Flags with my family as season pass holders. This year was my final year going there.
I had family visiting from Australia and we decided to take them out to Six Flags since we've always had a blast going there. So on 7/5/16, we took a family trip there. While we were in the parking lot (where the bus normally drops people off to enter into the park) waiting for the rest of my family to get together and meet up, an employee walks up to us and literally states "Just to let you guys know if you have any food in your bags the security will catch you and throw your food away." At first, I did not let it bother me. She then further went all the way to a point where she radioed the security in front of us and told them they have something in their bags. I then figured that this employee had just judged us because of what we were wearing and because of how we looked. She even went up to the check point and was telling the person that there has to be food in there. The security did not find anything and told the employee there is nothing there. I did not want my day ruined by going to the front office and talking to a manager. I came back that day an informed Six Flags through their comment section but obviously they did not care enough to even contact me since it has been over a month. I hope someday they contact me to at least issue an apology.
I am not one of those to pull a race card or something of that sort but this was just plain wrong. Out of everyone in the park she came to us because we dressed and looked differently then anyone else. I was really offended and hopefully Six Flags starts educating their young employees about diversity and acceptance of different cultures.
Initial Business Response /* (1000, 5, 2014/07/06) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@sftp.com
The guests account as canceled and she was refund 14.02. I spoke with the guest and she is happy with this resolution.
Initial...
Consumer Rebuttal /* (2000, 7, 2014/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Hello, Good Morning! We are sorry to hear that there is an issue with you entering our contestsAccording to our Promotions department the contests you are trying to enter are through our Corporate programThey send out these contests and the prizes are give out for specific parksYou will need to contact our Corporate Office to see if there is something they can do to check why your email isn't working on the site to enter the contestThey can be reached at XXX-XXX-XXXXI would ask to speak to someone in the Promotions DepartmentUnfortunately, we are unable to grant you a 4-pack of Complimentary Season Passes, they have to be won and hopefully after you reach Corporate you will be able to enter the next contestThank you! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've left messages on X-at 12:39, X-at 2:and also X-with [redacted] in Promotions at the number you provided XXX-XXX-XXXXNO call has ever been returnedI believe this is a fixed contest, every day I miss an entryI think sending me a pack would be acceptable I did everything on my part maybe you can contact them and ask them to send me a complimentary pack season pass [redacted] Business Response / [redacted] (4000, 9, 2015/08/07) */ Hello, Good Morning! I apologize that you didn't receive a call back, but we did contact Corporate and they said that unfortunately our system is unable to automatically validate email addresses, which is a requirement as per sweepstakes rulesThey suggest you either use a different email address to enter or you can enter via mail as per the insturctions attachedPlease try entering this way and we hope this is helpful to get you in the contestThank you! Final Consumer Response / [redacted] (4200, 13, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) so how do I validate my e-mail with you that i've been using for years with no problems with anyone else? I've missed so many entries and contests with you this is very unfairI don't have money to send out a postage every dayI would like my e-mail validated or send me a pack alreadyThis is very unprofessional fix the problemThere is a problem with your system!!! As I said before you cannot e-mail complaint to you either says e-mail not valid that is also a problemHow can you tell me my e-mail is not validYou should have already fixed problem or shows fixed contestPlain and simple this contest is "FIXED"This e-mail I'm using should be verified by now, this is the e-mail we are communicating thru
Initial Business Response / [redacted] (1000, 5, 2015/12/26) */ I do apologize for any inconvenience you may have experienced at the parkWhat you have purchased is four Six Flags season passes [redacted] they were purchased from the Six Flags America website which sets the home park with discounts and offers only applying to that parkNow the season passes [redacted] good for all Six Flags parks but it must first be redeemed for the cards at the home specific park before they can be used to access any other parkTo have season passes [redacted] Six Flags Discovery Kingdom then they would have to have been purchased at the specific website for Discovery KingdomThese passes [redacted] also grant you access to all Six Flags parks but your discounts and offers will apply to Discovery KingdomAll parks offer season passes [redacted] will grant you access to all parks but each park has a different price point for season passes [redacted] some parks being more expensive than others due to the operating season for the parkSince you have purchased passes [redacted] the incorrect park we can refund your original order but you would have to repurchase the passes [redacted] the correct parkAll we would need to process the refund would be the confirmation number for the correct park
Initial Business Response / [redacted] (1000, 5, 2014/10/22) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @sftp.com This account went delinquent on 8/22/14.It was delinquent for days while still within her month contract Declined scheduled payment of $- payment index The account was made current on 10/We also waived the day cancellation policy for the guestShe will not be charged going forward Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The account was made current and my account remained on hold, so I was unable to use the passes and they were not reactivatedI was charged the reactivation fees that cost me $and I want to be reimbursed for that feeMy account remained on hold even though I made a payment and I spent hours trying to get the passes cancelledAlso, on the website the instructions state to cancel days prior to the payment posting and we pay a month in advance for the membership so no policy was waived for me "You may schedule your Membership for cancellation any time after the first monthsYou must initiate the cancellation process at least two weeks prior to your final payment (days before the date you want your Membership to end)Please note that Memberships may only be cancelled using the link shown above memberships cannot be cancelled at the park, over the phone, or through email" Final Consumer Response / [redacted] (4200, 11, 2014/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no resolutionOn Monday I received an email asking for a phone number to call me back at and I responded with my phone number and asked her to email me instead but since then no phone call or email Final Business Response / [redacted] (1000, 12, 2014/11/26) */ [redacted] - [redacted] -Submitted refund for the re-activation fee in her 12th month (20.00), and for the 13th month's payment (23.32)Totaling (43.32)
Initial Business Response / [redacted] (1000, 5, 2014/07/06) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @sftp.com The guests account as canceled and she was refund I spoke with the guest and she is happy with this resolution Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/07/27) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @sftp.com I sent the guest an email to resolve her concerns
Initial Business Response / [redacted] (1000, 5, 2016/02/05) */ Thank you for contacting usI have looked into your accounts and it looks like you have spoken to one of our representatives and they have canceled your membership and have processed a refund for the extra paymentsYou should no longer be conmtacted regarding collections Thank You Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received confirmation of my original request to cancel my membership and received a credit for the payments taken from my account without my consent
Initial Business Response /* (4000, 8, 2014/02/15) */
I contacted the guest to discuss his concernsHis concern is with having to wait to get assists with an issue concerning his wife Season pass diningI apologized to him about his wait and offer him Flash pass for a dayHe accepted the
offer
Final Consumer Response /* (2000, 10, 2014/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I still have issue I must take up with corporate
Initial Business Response /* (1000, 5, 2015/08/29) */
Mr*** was involved with jumping into a dangerous areaMr*** admitted to us that he jumped into the danger areaWe will not be reversing our decision
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
As I stated in my case description I did NOT jump into the restricted areaI NEVER once admitted to jumping into the restricted area because that would be a LIEWhile the person that I was associated with did admit to doing it, I did notWhat would be the logical explanation to have TWO people jump into the restricted area to retrieve a small bag when it only required ONE? Any logical person would know it only takes ONE person to do that jobIt makes ZERO sense whatsoever for two people to do itI mean really, why would I be jumping into retrieve a bag that wasn't even mine? I do admit that I agreed to the ban but that was only because they were threatening to have my friend arrestedI signed that document agreeing to the ban under duress which should make it voidThe fact that they're trying to say that I admitted to jumping into the restricted area is a straight LIEAny of their employees who try to say that they witnessed me jumping into the restricted area is also a LIEIf this case ever went to court I would be 100% positive that if they(THE SIX FLAGS EMPLOYEES) continued to make these claims about me they would be committing perjuryI have been a Six Flags season pass *** for the past years and something like this has never happenedI was always in good standing with this company and for them to treat me like this is appalling to say the least
Final Business Response /* (4000, 9, 2015/09/03) */
The reason this guest and his friend jumped into a ride danger zone, was to retrieve their hatsEach guest dropped a hat off of a rideNot a small bagThe ride danger zones are clearly marked with DO NOT ENTER signs because a person could lose their life in these danger zonesWe stand by our decision and will not remove the ban
Final Consumer Response /* (4200, 13, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company lacks honesty and integrityHere they are LYING once againI mean, hats? really? Hats have literally no valueYou can get pretty much get any hat for $or lessWho in their right mind would risk their life for $30? I know I wouldn't! Neither of us were even wearing hats that daySunglasses, yesBut not the hats that they're saying we dropped on the rideI wish they would look at their security camerasEven if they can't see the restricted area they should be able to see when we walked in and what we were wearingI remember that day like it was yesterdayI wore black shoes, black and white plaid shorts, a white *** *** jersey and blue styled wayfarer sunglassesIf they looked at the security footage they would know that neither of us were wearing hatsThe item that my friend dropped was a small black bag which contained his wallet, California ID, cell phone and other of his valuable belongingsBefore getting onto rides that day they told us that he DID NOT have to put it in the locker if it could fit in his pocketWhen asked if someone could retrieve the item for him they told him they wouldn't do it until after pmUnfortunately, he was unable to wait that long as he had to be somewhere by pmI advised him not to do it but against my better judgment he decided he was going to wait for the car to return to the track then hop the fence and retrieve his itemsHe went through with his plan and I simply watched as he did itI want to make it clear that I do not condone his actionsShortly after security caught up to us, took our IDs and my season pass, took pictures of our IDs, and then forced us to sign a paper stating that we were banned from all Six Flags theme parks for the next years and if we refused the cops would take us to jailI signed the paper to alleviate the situation, however, I feel that my ban was completely unjust and unwarrantedI also feel that since they made me sign the paper under duress it should void the documentThe only thing that I did wrong was being associated with the guyWe are both adults and should be responsible for our own actionsI am not his guardian and cannot tell him what to doObviously he cared more about his belongings than his life in that instant and regardless of what I said or did at the end of the day he makes his own decisionsI guess the same people that are refusing my ban reversal would be okay with taking the blame for something that they witnessed a friend do rather than something that they didIt would be safe to assume that they WOULD NOT seek out the TRUTH and simply roll over and take whatever punishment was coming to them regardless of their innocenceThe people that are responding to this case can lie on this forum but would they be willing to lie in a court of lawI am confident that if this question was asked in a court of law to the employees that are making these claims about me(jumping into the restricted area, admitting that jumped into the restricted area and retrieving hats) they would think twice as perjury is a serious offense
Initial Business Response /* (1000, 5, 2014/06/02) */
I left a voicmeail for this guest to resolve her issue
Initial Consumer Rebuttal /* (3000, 7, 2014/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called back and left a message and
I have not yest been called backPlease assist in resolving this matterI would like to see results it been a long time 01/14/
Final Business Response /* (4000, 9, 2014/06/10) */
We spoke to this guest on 5/23/and issued her the correct information regarding her accountShe ants a refund/correction for items already redeemed and usedher account is delinquentI left my phone number to resolve the situation
Initial Business Response /* (1000, 5, 2014/05/27) */
We have left two voicemails for this guest and not received a responseI also sent an email with the information provided to resolve this sittuation
Final Business Response /* (4000, 8, 2014/06/03) */
Spoke with Mrs.***
today regarding her situationShe was under the impression that she had easy payments and stated a customer service employee informed her of thatI apologized that she was told that and informed her she had purchased membershipsI informed her that in our purchase process it is quite clear that you are purchasing membershipsThere is an agreement that states how long the terms areShe was upset that she didn't know she had memberships and stated she would have visited the park the last couple monthsShe was also upset that she purchased season passes and shouldn't have been allowed to since she had membershipsI explained to her since she had memberships that I could refund her recent purchase of $and she could continue her membership payments for $a monthShe declined the order being refunded and wanted the memberships cancelledI cancelled the memberships per her requestShe wanted to be refunded for the last months of membership because she claims she would have used it had she knownI explained to her the amount she paid was the same had she purchased easy paymentsI informed her that she basically paid the payments she thought she had over She was upset that she paid twice in the month in MayI explained that the payment taken in May was that last of the month agreementAnd whether or not she purchased passes this month she would have still had to pay the final paymentI apologized and informed her there was nothing else I could do
Initial Business Response /* (1000, 5, 2014/07/15) */
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@sftp.com
I left a voice mail with my information to assist the guest
Initial Consumer Rebuttal /* (3000, 7, 2014/07/29) */
Mrs***,
I
would like to follow up on this complaint case XXXXXXXX, as there has been no further effort from six flags discovering kingdom in honoring the propose resolution
- On 07/16/Mrs K*** spoke to me regarding the parking permit problemsShe stated someone would be calling me on 07/17/to offer me a chance to buy a membership parking; however this call has not happenedI have left two message in attempt to follow up
Mrs *** also proposed the following:
$would be returned on out next visit to discovery kingdom to make up for park staff not honoring the online promise made of members enjoying same benefits as season pass holders
Discount reimbursement on pictures bought at the park would be honor
.One day Flash passes for the whole family
Up until now I have not heard from Mrs *** or the person in charge of e-parking pass
Mrs***, please help us resolve this issues as the summer is coming to an end and kids will be going back to schoolI would hate for the kids' summer vacation end with no rewards for their fantastic academic success of strait A's
Thanks you,
*** ***
***
Complaint case # XXXXXXXX
Initial Business Response /* (1000, 5, 2014/10/03) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@sftp.com
Please contact me at XXX-XXX-XXXX to discuss your concerns
Initial Consumer Rebuttal /* (3000, 7, 2014/10/06) */
Final
Consumer Response /* (3000, 11, 2014/11/03) */
After cancelling the passes over online and over the phone they are still trying to charge my credit cardThe email states I still owe themPlease help on this issue because it seems like they are not handling cancellation very well
Final Business Response /* (4000, 14, 2014/11/26) */
***-***, ***- both accounts cancelled no payments pending
XXXXXXXXX
Initial Business Response /* (1000, 5, 2014/08/04) */
The item was not recoveredI let the guest know we will double check all areas where lost and found items are stored and get back to her
Initial Consumer Rebuttal /* (3000, 7, 2014/08/06) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
Unbeliveable!! My hat was right there, they wouldn't let me pick it out even when the ride was closed! Now they COULD NOT find it???!!! Terrible system!!!! Did any of their stuffs took it? It was brand new and it was the first time I worn itIt costed $60!!
Final Business Response /* (4000, 9, 2014/08/09) */
Hello,
We did not receive the guests hatI left the guest a message with her son stating this
Thank You,
***
Consumer Response /* (-5, 14, 2014/09/23) */
I just found out the complaint was closed because someone left a message to my son - a years old boyHe did not told me what was going on all he told me was someone from six flags calledI could not believed itCan they ask to speak to Me- ***! instead of leave a message to a years old kid
I am not satisfy at ALL!!
Consumer Response /* (-5, 15, 2014/09/23) */
Can You tell me do I have to re summit my complaint??
Consumer Response /* (4200, 17, 2014/09/25) */
I just found out the complaint was closed because someone left a message to my son - a years old boyHe did not told me what was going on all he told me was someone from six flags calledI could not believed itCan they ask to speak to Me- ***! instead of leave a message to a years old kid
I am not satisfy at ALL!!
Can You tell me do I have to re summit my complaint??
Initial Business Response /* (1000, 5, 2014/06/10) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@SFTP.COM
This issue was resolved the guest was able to re-purcashe with promtional codes
Initial Consumer Rebuttal /* (3000, 7,
2014/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was recently sent an email from Six Flags stating "Your Six Flags Membership cancellation has been processedYou cancelled inside the compulsory period and were charged a fee and any past amounts, membership passes are now deactivated." I was contacted via email by *** *** and responded back to him/her(June 7)But have not heard anything since re: status of membership, what I was chargedI also have further questions regarding the date my continued memberships are to begin, because my receipt reflected an earlier date than when my 2013/membership is to expire
Final Business Response /* (4000, 9, 2014/06/18) */
This issue was resolved the guest was refunded for her overlapping account charges
Final Consumer Response /* (4200, 11, 2014/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although I received a credit for being double charged
Six Flags claimed they were not able to correct the membership errors that resulted from their online interfaceWhich has now resulted in our continued membership to begin weeks earlierIf I would have know the incompetencies of their system, I could have compensated by renewing laterStill not satisfied with the result since no effort was/can be made to correct our membership term
Initial Business Response /* (1000, 5, 2015/07/20) */
Hello,
Good Morning! We are sorry to hear that there is an issue with you entering our contests. According to our Promotions department the contests you are trying to enter are through our Corporate program. They send out these...
contests and the prizes are give out for specific parks. You will need to contact our Corporate Office to see if there is something they can do to check why your email isn't working on the site to enter the contest. They can be reached at XXX-XXX-XXXX. I would ask to speak to someone in the Promotions Department. Unfortunately, we are unable to grant you a 4-pack of Complimentary Season Passes, they have to be won and hopefully after you reach Corporate you will be able to enter the next contest. Thank you!
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've left messages on X-XX-XX at 12:39, X-XX-XX at 2:06 and also X-XX-XX with [redacted] in Promotions at the number you provided XXX-XXX-XXXX. NO call has ever been returned. I believe this is a fixed contest, every day I miss an entry. I think sending me a 4 pack would be acceptable I did everything on my part maybe you can contact them and ask them to send me a complimentary 4 pack season pass [redacted] Business Response /* (4000, 9, 2015/08/07) */
Hello,
Good Morning! I apologize that you didn't receive a call back, but we did contact Corporate and they said that unfortunately our system is unable to automatically validate email addresses, which is a requirement as per sweepstakes rules. They suggest you either use a different email address to enter or you can enter via mail as per the insturctions attached. Please try entering this way and we hope this is helpful to get you in the contest. Thank you!
Final Consumer Response /* (4200, 13, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
so how do I validate my e-mail with you that i've been using for years with no problems with anyone else? I've missed so many entries and contests with you this is very unfair. I don't have money to send out a postage every day. I would like my e-mail validated or send me a 4 pack already. This is very unprofessional fix the problem. There is a problem with your system!!! As I said before you cannot e-mail complaint to you either says e-mail not valid that is also a problem. How can you tell me my e-mail is not valid. You should have already fixed problem or shows fixed contest. Plain and simple this contest is "FIXED". This e-mail I'm using should be verified by now, this is the e-mail we are communicating thru.
Initial Business Response /* (1000, 5, 2014/08/22) */
Reading over the complaint, we are well within the contract that the consumer agreed to. Our contract states that "At the end of the minimum term, your pass [redacted] continue to be renewed monthly as described in more detail below." ...
"Automatic Renewal and Cancellation Procedure: After the indicated Minimum Term, your membership in this program automatically renews each month until you cancel it. You may cancel your membership in this program at any time after the end of the Minimum Term by calling (XXX) XXX-XXXX at least 45 days prior to the date you want your membership in this program to end (for example, if you want your membership to end April 15, you must contact us no later than March 1). Memberships may not be cancelled by email, by fax or in-person at the Membership Park. Memberships may not be cancelled for any reason or in any way except as described in this section. In the event that you cancel your membership prior to the end of the Minimum Term, you will be subject to a termination fee equal to the aggregate amount of the remaining payments required to be made from the date that you cancel to the end of the Minimum Term ("Termination Fee")". I looked into said account and noticed the consumer have initiated their membership to be canceled.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I thought I was signing a loan repayment plan, as it specified and showed me the exact payments to be made and how many months I would need to make the payments. Everytime I have reentered the contract to look at it, it has changed. I do not agree that I signed to have a continual loan for the rest of my life until I cancel.
Initial Business Response /* (1000, 9, 2015/03/18) */
I have attached all the documentation as it relates to Ms. [redacted]'s purchase. At the time of her purchase, the only items available on payments was the membership. She went through a lengthy process, signed the membership agreement...
online and then received her memberships. Should you need any other documentation please let me know.
Attached information is confidential.
Thank you.
Initial Consumer Rebuttal /* (3000, 11, 2015/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At the time of purchase a renewal was an option. There were multiple options available for purchase at the time. I opted for a season pass, an upgrade to gold and have the passes [redacted] indicate the same.
I am not satisfied in the slightest with the company's response. Given the conversations with their own staff regarding this manner, and their "flip flop" on what I electronically signed, I do not trust any documents they submit.
At no time did I or would I agree to a membership. Investigate the number of trips to the park. If someone enjoyed it so much that they would agree to a membership, why would they go so infrequently and complain about their visits to the park every time?
Final Business Response /* (4000, 13, 2015/03/29) */
Hello! Good Afternoon! On our last response to Ms. [redacted] she received all documents showing that at the time of purchase in October 2013 the only option was Membership Passes. She also received a sample screen shot of every page that the guest has to read and click "next" for them to continue in order to purchase.
On the Agreement page it states: "This agreement between you and Six Flags commits you to a monthly membership to the Six Flags theme park indicated on your sales receipt (the "Membership Park"). Your Membership Park will be set forth on your emailed confirmation receipt. By accepting below, you agree to pay the first monthly membership payment today and thereafter to pay the monthly payment amount each month for the Minimum Term indicated below, which will be billed monthly to the credit card that you provide. At the end of the Minimum Term, your membership will continue to be renewed monthly as describe in more detail below."
It also states: "The minimum term of your membership is 12 months (the "Minimum Term").
At the bottom of the contract it states: "I accept the terms of this agreement."
Regarding your order it was digitally signed and agreed by Dusty [redacted].
In order for you to cancel your membership at any time after the end of the Minimum Term you could call at least 45 days prior to the date you want your membership to end. Because you didn't do this the membership payments automatically continue.
We can offer you a refund of all payments that were made after October 2014 since that is when your 12 months would have ended. All payments from November 2014 through the present will be refunded. We hope that you agree to this resolution. Thank you!
Final Consumer Response /* (2000, 15, 2015/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I expect all payments made after October to be refunded immediately.
You should also be aware that 2 of the agents I spoke to on the phone informed me, I was correct and had ordered season passes [redacted] NOT memberships. Only the third, after a 15 minute hold changed it to memberships. The first 2 agents were very clear in seeing that I had purchased season passes, so obviously there is either a glitch in your system or you have deceitful employees. Obviously, I should have print screened every single page when I made a purchase online. However, after being season pass [redacted] for years, I didn't believe it to be necessary.
I will continue to never visit your parks again and encourage family and friends to do the same. Considering that most have had the same disappointing experiences in the park, it hasn't been difficult.
I will take responsibility for not screen shoting every single page when purchasing my season passes, but I did not realize that there was an inkling of fraudulent business practices on the park of six flags.
Initial Business Response /* (1000, 5, 2016/02/05) */
Thank you for contacting us. I have looked into your accounts and it looks like you have spoken to one of our representatives and they have canceled your membership and have processed a refund for the extra payments. You should no longer...
be conmtacted regarding collections.
Thank You
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received confirmation of my original request to cancel my membership and received a credit for the payments taken from my account without my consent.
I have always been to Six Flags with my family as season pass holders. This year was my final year going there.
I had family visiting from Australia and we decided to take them out to Six Flags since we've always had a blast going there. So on 7/5/16, we took a family trip there. While we were in the parking lot (where the bus normally drops people off to enter into the park) waiting for the rest of my family to get together and meet up, an employee walks up to us and literally states "Just to let you guys know if you have any food in your bags the security will catch you and throw your food away." At first, I did not let it bother me. She then further went all the way to a point where she radioed the security in front of us and told them they have something in their bags. I then figured that this employee had just judged us because of what we were wearing and because of how we looked. She even went up to the check point and was telling the person that there has to be food in there. The security did not find anything and told the employee there is nothing there. I did not want my day ruined by going to the front office and talking to a manager. I came back that day an informed Six Flags through their comment section but obviously they did not care enough to even contact me since it has been over a month. I hope someday they contact me to at least issue an apology.
I am not one of those to pull a race card or something of that sort but this was just plain wrong. Out of everyone in the park she came to us because we dressed and looked differently then anyone else. I was really offended and hopefully Six Flags starts educating their young employees about diversity and acceptance of different cultures.
Initial Business Response /* (1000, 5, 2014/07/06) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@sftp.com
The guests account as canceled and she was refund 14.02. I spoke with the guest and she is happy with this resolution.
Initial...
Consumer Rebuttal /* (2000, 7, 2014/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)