Initial Business Response /* (1000, 5, 2015/12/26) */
I do apologize for any inconvenience you may have experienced at the park. What you have purchased is four Six Flags season passes [redacted] they were purchased from the Six Flags America website which sets the home park with discounts and...
offers only applying to that park. Now the season passes [redacted] good for all Six Flags parks but it must first be redeemed for the cards at the home specific park before they can be used to access any other park. To have season passes ** Six Flags Discovery Kingdom then they would have to have been purchased at the specific website for Discovery Kingdom. These passes [redacted] also grant you access to all Six Flags parks but your discounts and offers will apply to Discovery Kingdom. All parks offer season passes [redacted] will grant you access to all parks but each park has a different price point for season passes [redacted] some parks being more expensive than others due to the operating season for the park. Since you have purchased passes [redacted] the incorrect park we can refund your original order but you would have to repurchase the passes [redacted] the correct park. All we would need to process the refund would be the confirmation number for the correct park.
Initial Business Response /* (1000, 5, 2014/10/22) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@sftp.com
This account went delinquent on 8/22/14.It was delinquent for 60 days while still within her 12 month contract.
Declined scheduled...
payment of $23.32 - payment index 11
The account was made current on 10/1014. We also waived the 45 day cancellation policy for the guest. She will not be charged going forward.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The account was made current and my account remained on hold, so I was unable to use the passes and they were not reactivated. I was charged the reactivation fees that cost me $20.00 and I want to be reimbursed for that fee. My account remained on hold even though I made a payment and I spent hours trying to get the passes cancelled. Also, on the website the instructions state to cancel 14 days prior to the payment posting and we pay a month in advance for the membership so no policy was waived for me.
"You may schedule your Membership for cancellation any time after the first 12 months. You must initiate the cancellation process at least two weeks prior to your final payment (45 days before the date you want your Membership to end). Please note that Memberships may only be cancelled using the link shown above memberships cannot be cancelled at the park, over the phone, or through email. "
Final Consumer Response /* (4200, 11, 2014/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no resolution. On Monday I received an email asking for a phone number to call me back at and I responded with my phone number and asked her to email me instead but since then no phone call or email.
Final Business Response /* (1000, 12, 2014/11/26) */
[redacted]-Submitted refund for the re-activation fee in her 12th month (20.00), and for the 13th month's payment (23.32). Totaling (43.32)
Initial Business Response /* (1000, 5, 2014/07/27) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@sftp.com
I sent the guest an email to resolve her concerns.
Initial Business Response /* (1000, 6, 2015/08/04) */
Good Afternoon. We apologize for any inconvenience and we will be happy to assist. If you could provide us with your order confirmation numbers we would be able to assist to set you up with passes [redacted] Six Flags Magic Mountain instead of...
Six Flags Discovery Kingdom. Thank You!
Initial Consumer Rebuttal /* (3000, 8, 2015/08/05) */
Dear [redacted],
Thank you for helping us to get a response from Six Flags! Whoever responded on behalf of Six Flags has proposed helping us switch our passes ** Six Flags Magic Mountain. I'm assuming they will do this without any additional surcharge, as their original offer stated that the passes ** were buying would be good for any six flags park. Can this be confirmed please? At issue is the lack of clear disclosure regarding the need to redeem the purchased vouchers at Discovery Kingdom first. Will Six Flags Discovery Kingdom change their marketing in the future to clearly disclose this fact so that others don't find themselves in the same position that we have?
Lastly, how do we communicate directly with this individual offering to assist us so that we may get them our order numbers and see this matter to its conclusion?
Warmest Regards,
[redacted]
Final Business Response /* (4000, 20, 2015/08/27) */
Good Morning,
That confirmation number has all the notes and I made sure to put notes stating that you will be exchaging your current vouchers for 7 passes. Unfortunately there is now way to change or modify the expiration date on the passes.
Regards
Final Consumer Response /* (2000, 22, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/12/26) */
I do apologize for any inconvenience you may have experienced at the park. What you have purchased is four Six Flags season passes [redacted] they were purchased from the Six Flags America website which sets the home park with discounts and...
offers only applying to that park. Now the season passes [redacted] good for all Six Flags parks but it must first be redeemed for the cards at the home specific park before they can be used to access any other park. To have season passes ** Six Flags Discovery Kingdom then they would have to have been purchased at the specific website for Discovery Kingdom. These passes [redacted] also grant you access to all Six Flags parks but your discounts and offers will apply to Discovery Kingdom. All parks offer season passes [redacted] will grant you access to all parks but each park has a different price point for season passes [redacted] some parks being more expensive than others due to the operating season for the park. Since you have purchased passes [redacted] the incorrect park we can refund your original order but you would have to repurchase the passes [redacted] the correct park. All we would need to process the refund would be the confirmation number for the correct park.
Initial Business Response /* (1000, 5, 2014/10/22) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@sftp.com
This account went delinquent on 8/22/14.It was delinquent for 60 days while still within her 12 month contract.
Declined scheduled...
payment of $23.32 - payment index 11
The account was made current on 10/1014. We also waived the 45 day cancellation policy for the guest. She will not be charged going forward.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The account was made current and my account remained on hold, so I was unable to use the passes and they were not reactivated. I was charged the reactivation fees that cost me $20.00 and I want to be reimbursed for that fee. My account remained on hold even though I made a payment and I spent hours trying to get the passes cancelled. Also, on the website the instructions state to cancel 14 days prior to the payment posting and we pay a month in advance for the membership so no policy was waived for me.
"You may schedule your Membership for cancellation any time after the first 12 months. You must initiate the cancellation process at least two weeks prior to your final payment (45 days before the date you want your Membership to end). Please note that Memberships may only be cancelled using the link shown above memberships cannot be cancelled at the park, over the phone, or through email. "
Final Consumer Response /* (4200, 11, 2014/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no resolution. On Monday I received an email asking for a phone number to call me back at and I responded with my phone number and asked her to email me instead but since then no phone call or email.
Final Business Response /* (1000, 12, 2014/11/26) */
[redacted]-Submitted refund for the re-activation fee in her 12th month (20.00), and for the 13th month's payment (23.32). Totaling (43.32)
Initial Business Response /* (1000, 5, 2014/07/27) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@sftp.com
I sent the guest an email to resolve her concerns.
Initial Business Response /* (1000, 6, 2015/08/04) */
Good Afternoon. We apologize for any inconvenience and we will be happy to assist. If you could provide us with your order confirmation numbers we would be able to assist to set you up with passes [redacted] Six Flags Magic Mountain instead of...
Six Flags Discovery Kingdom. Thank You!
Initial Consumer Rebuttal /* (3000, 8, 2015/08/05) */
Dear [redacted],
Thank you for helping us to get a response from Six Flags! Whoever responded on behalf of Six Flags has proposed helping us switch our passes ** Six Flags Magic Mountain. I'm assuming they will do this without any additional surcharge, as their original offer stated that the passes ** were buying would be good for any six flags park. Can this be confirmed please? At issue is the lack of clear disclosure regarding the need to redeem the purchased vouchers at Discovery Kingdom first. Will Six Flags Discovery Kingdom change their marketing in the future to clearly disclose this fact so that others don't find themselves in the same position that we have?
Lastly, how do we communicate directly with this individual offering to assist us so that we may get them our order numbers and see this matter to its conclusion?
Warmest Regards,
[redacted]
Final Business Response /* (4000, 20, 2015/08/27) */
Good Morning,
That confirmation number has all the notes and I made sure to put notes stating that you will be exchaging your current vouchers for 7 passes. Unfortunately there is now way to change or modify the expiration date on the passes.
Regards
Final Consumer Response /* (2000, 22, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)