Skin Act

I would not have even given this company one star, but I had to in order to write this review. They had no problem charging my card when I ordered a pedicure unit for my new salon, but seemed to be stalling after that, and when I emailed to request information on my order, were either very vague, or didn't answer me at all. After weeks of waiting for tracking information, and becoming suspicious, because they stopped answering my emails, I called my bank to file a dispute. Soon after I received a call from the company explaining that the shipping people were calling one of the two numbers listed on my account, and weren't able to reach me. Had they emailed me back when I emailed them, maybe they could have figured it out before I filed a dispute. They are now telling me that they are still charging me shipping, and that if I don't pay it, they'll send it to collections. If this was a professionally run company this would have never happened. Something here just doesn't make sense. Very shady and I do not recommend to anyone. *** L

The distributing of a chair that is a hazard to anyone that sits on it And not allowing a return The spa chair we ordered from this company is a complete liability to anyone that sits on it When a patient gets on this bed/chair no matter what their weight, the chair tips over The company told us we are to always leave this chair in the upright position then lower the patient down This is even more terrifying because if the patient moves at all the entire chair begins to tip We contacted the company over times about this issue Each time they gave us a different answer as to why the chair is tipping We requested a refund and the company denied because it is beyond their days of return policy From the date of when we first called about the issue we were still within our days We didn't ask for the refund then because they seemed to think we could fix it by always leaving the chair upright I have to physically hold this chair down while anyone gets on or off o

My daughter and I ordered a Spa Equipment package for full Esthetician for close to $6,in August The semi delivered the crate and there was some damage that we took pictures of the packaging and the damaged products, They shipped out the damaged products pretty quick During and removing the seat plastic covering we noticed the covering white color was faded and sent pictures I said we only needed the head piece to be replace and it was agreed that they would Now it is January 2019, I've complained enough and been told twice now that it was coming in an would be shipped out next week Those weeks have passed [redacted] still nothing I still have to call and complain and maybe today it will be a third time lied to IF you order and find something wrong, REJECT it ALL Let them do it right Being in Midwest we are too trusting They are very nice and tell you just what you want to hearAlso known as Spa and Equipment

Worst worst customer service ever! I purchased massage tables, steamer units, trolleys and other equipmentI have spent over 15,with this company, several times when I called about damaged products, they give me the run around, wait days on end for answeredMaking me send picture and videos over and overIt's redicolous! Your equipment is defective and is with in warranty, fix it! They go in circles and give you the run around for weeks on endWith the amount I have spent with this company you would figure they would resolve our issues ina timely matter

ordered my product on 1/27/17.sent the wrong productStill haven't received my product I ordered a hair steamer from this company on 1/27/The company was out of stock on that product, so they upgraded my order with another productI asked them to send me a product description for the upgraded productI approved the upgraded productIt took about two weeks to get the productI received it on 2/14/It was the wrong productI called them to complain and they promised me that the correct product would arrive on 2/21/They told me to use the product they sent until I receive the correct product on 2/21/It didn't work, it was brokenI called to tell them and they said that my product would be here soonI have not received anything yetI called today to complain and all they could say was sorryThey sent me a UPS tracking number, so I could track the package, but when I imputed the number on the UPS website, it said that it was unavailable for trackingI believe the

We received defective equipment but have not had any resolution after multiple attempts and complaints
We placed an order with skinact on 12/19/18. The order was for a total of over $*** in products. As such they gave us 3 stools and we purchased an additional one ***. The wheels repeatedly twist out causing the stools to tip over and has caused 1 employee to fall in the floor and another to almost fall. I contacted the company and their solution was to keep tightening the wheels. No refund or exchange offered. Next we had a broken armrest of a chair on arrival but I was told by *** in customer service that it was not under warranty and would cost us $40 and that we were responsible for breaking it (we were not). I was informed that it takes a "large amount of force" to break it. A second armrest was broken by a patient simply leaning on it which I would not call a large amount of force. So I never received the first replacement and now need a second because they are apparently junk. An armrest of a chair needs to support a normal sized person leaning on it while sitting. I asked for *** supervisor to contact me but have received no response.

ordered my product on 1/27/17.sent the wrong productStill haven't received my product
I ordered a hair steamer from this company on 1/27/The company was out of stock on that product, so they upgraded my order with another productI asked them to send me a product description for the upgraded productI approved the upgraded productIt took about two weeks to get the productI received it on 2/14/It was the wrong productI called them to complain and they promised me that the correct product would arrive on 2/21/They told me to use the product they sent until I receive the correct product on 2/21/It didn't work, it was brokenI called to tell them and they said that my product would be here soonI have not received anything yetI called today to complain and all they could say was sorryThey sent me a UPS tracking number, so I could track the package, but when I imputed the number on the UPS website, it said that it was unavailable for trackingI believe the

Delivery Company never called to scheduled delivery
Did not receive credit for sheets as promised
Delivery Company never called to scheduled deliveryBut they updated their website stating they called and scheduled delivery for the day no one was available to receive itI'm the only one at the business and they said they spoke to someone but don't know whoThey just assumed it was OK to deliver it during business ours and never took the time to actually call and schedule it
Also paid extra for inside delivery but refused to deliver insideNow they offered to honor inside delivery but it will delay by more daysThis order was placed on April 11thToday is May 1st and we are looking at a delivery date of May 8th
Also Spa & Equipment called because the color of the bed chosen that I paid for wasn't available they offered credit for the sheets to cover the upholstery if I was OK taking the brown instead of the beige They never credited the amount as they promised

My daughter and I ordered a Spa Equipment package for full Esthetician for close to $6,in August The semi delivered the crate and there was some damage that we took pictures of the packaging and the damaged products, They shipped out the damaged products pretty quick
During and removing the seat plastic covering we noticed the covering white color was faded and sent pictures I said we only needed the head piece to be replace and it was agreed that they would
Now it is January 2019, I've complained enough and been told twice now that it was coming in an would be shipped out next week Those weeks have passed *** still nothing I still have to call and complain and maybe today it will be a third time lied to
IF you order and find something wrong, REJECT it ALL Let them do it right Being in Midwest we are too trusting
They are very nice and tell you just what you want to hearAlso known as Spa and Equipment

I bought a machine from Spa & equipment for $1500, used it for approx facials before it started on fire
In February I purchased a facial machine for $Unfortunately, due to contractors issues, we didn't get our flooring done until the beginning of AprilWe had our grand opening April 28th,Since that time I have done approximately facials, all using steam and the lamp from the machineToday, May 31st, the machine started on fireThe flame was shooting out right by the bed my client was on It didn't burn her because she had linens on her but it could haveI unplugged the machine and beat the fire with the wet towel I had used during the facialThe room smelled of smoke, burning plastic, etcI am mos preg, due in daysWe removed the machine from the room, I took pics and sent them to spa and equip, specifically ***@skinart.comHe called back and told me they were going to send another oneI told him I'd never use another one! I got lucky it wasn't

A custom headrest was ordered on 4/01/and never deliveredDiscover card was charged on the same day
We ordered a custom made head rest for a chair which was purchased through this companyIt was ordered on 4/1/and never delivered, although they charged it on my cardNumerous times they were contacted by phone and their reply was we will call you backThe last time they were contacted was 12/30/The customer service person said "there are a lot of notes on this order." He also said there was a note that it was sent to shippingI asked if their was a date on that and he replied noHe took my number and said he would call me back on Tuesday (4/3/17)I have not received a call back to date (4/5/17)

Great Service! I ordered a spa equipment package from this company for my new location and I received everything on time for my grand openingAll equipment received in such echo-friendly and professional packaging and they all have great qualityOn top of that, their customer service rep, Maria called to make sure that I received my packages on time and all my questions were answeredThis is my first time ordering from this company and I'm very pleased with their service and quality of equipment

Products ordered never delivered Customer service will not provide new tracking number and refuse to provide proof items were ever shipped
On May I placed an order On June I called customer service to inquire why the UPS tracking number still said the package had not been shipped yet I was told "oh no problem, it will be shipped you will receive it in 4-business days." Umm...from now? I ordered it over weeks ago already, and it is going to be 4-more business days? I chat with customer service on June 8, which person refuses to provide me with a new tracking number or anything to actually prove the items were ever sent At this point I have no choice but to file a chargeback with my bank and assume that this company is a scam and intended to take my money and never send my products

The distributing of a chair that is a hazard to anyone that sits on it And not allowing a return
The spa chair we ordered from this company is a complete liability to anyone that sits on it When a patient gets on this bed/chair no matter what their weight, the chair tips over The company told us we are to always leave this chair in the upright position then lower the patient down This is even more terrifying because if the patient moves at all the entire chair begins to tip We contacted the company over times about this issue Each time they gave us a different answer as to why the chair is tipping We requested a refund and the company denied because it is beyond their days of return policy From the date of when we first called about the issue we were still within our days We didn't ask for the refund then because they seemed to think we could fix it by always leaving the chair upright I have to physically hold this chair down while anyone gets on or off o

My daughter and I ordered a Spa Equipment package for full Esthetician for close to $6,000 in August 2018. The semi delivered the crate and there was some damage that we took pictures of the packaging and the damaged products, They shipped out the damaged products pretty quick.

During and removing the seat plastic covering we noticed the covering white color was faded and sent pictures. I said we only needed the head piece to be replace and it was agreed that they would.

Now it is January 2019, I've complained enough and been told twice now that it was coming in an would be shipped out next week. Those weeks have passed *** still nothing. I still have to call and complain and maybe today it will be a third time lied to.

IF you order and find something wrong, REJECT it ALL. Let them do it right. Being in Midwest we are too trusting.

They are very nice and tell you just what you want to hear. Also known as Spa and Equipment.

damger hair steamer and Skin Act want reslove the problem nor refund my money.
I purchase a hair steamer on July 31,2018 and every since I got it I have been having a problem with the button on the machine where the high light button want light up and it come on with a high sound noise. I have been reaching out to them and dealing with *** that work for them and I have been sending out emails, video as well as pictures. This company want refund my money for a damaged item. They trying to blame the water that been used in the hair steamer which is not the case.It sound like a bad power unit . The first one they sent me it was in a damage box. My husband even heard the video and even said that it don't have anything to do with the water SkinAct just don't want to resolve the problem and refund me my money or replace the item because they say it cost them to ship out another one.That's not my problem it's their. When doing business custom always right when it come's to selling items to the custom they should make sure they fix the problem tan cover . They want me to face time a guy who I don't know and don't have any clue who this person is because I don't face time strangers. Bad service for them to deal with people's .So I would appreciate if the Revdex.com would help me with resolve this issue with Skin Act with my hair steamer because I have been trying for two months now and haven't got no where with them. I have attach a video of the issue.
Thanks

Great Service! I ordered a spa equipment package from this company for my new location and I received everything on time for my grand opening. All equipment received in such echo-friendly and professional packaging and they all have great quality. On top of that, their customer service rep, Maria called to make sure that I received my packages on time and all my questions were answered. This is my first time ordering from this company and I'm very pleased with their service and quality of equipment.

Products ordered never delivered. Customer service will not provide new tracking number and refuse to provide proof items were ever shipped.
On May 23 I placed an order. On June 7 I called customer service to inquire why the UPS tracking number still said the package had not been shipped yet. I was told "oh no problem, it will be shipped you will receive it in 4-5 business days." Umm...from now? I ordered it over 2 weeks ago already, and it is going to be 4-5 more business days? I chat with customer service on June 8, which person refuses to provide me with a new tracking number or anything to actually prove the items were ever sent. At this point I have no choice but to file a chargeback with my bank and assume that this company is a scam and intended to take my money and never send my products.

I bought a pedicure chair from asking Act in October and the massager wires are worn out and exposed. I contacted them no response and I have no chair
I bought a pedicure chair in October and the massage unit quite working as the wires are exposed and worn out after only 7 months. I have contacted them several times. I did receive a call early April and the representative was not understanding my issues and thought is was something to do with a bar on the chair and it is clearly worn out wires. Order # from Amazon
*** Calvin Pedicure chair with matching stool

Worst worst customer service ever! I purchased 4 massage tables, 3 steamer units, 4 trolleys and other equipment. I have spent over 15,000 with this company, several times when I called about damaged products, they give me the run around, wait days on end for answered. Making me send picture and videos over and over. It's redicolous! Your equipment is defective and is with in warranty, fix it! They go in circles and give you the run around for weeks on end. With the amount I have spent with this company you would figure they would resolve our issues ina timely matter.