Skin Act

I bought a machine from Spa & equipment for $1500, used it for approx 15 facials before it started on fire.
In February 2017 I purchased a facial machine for $1500. Unfortunately, due to contractors issues, we didn't get our flooring done until the beginning of April. We had our grand opening April 28th,2018. Since that time I have done approximately 15 facials, all using steam and the lamp from the machine. Today, May 31st, the machine started on fire. The flame was shooting out right by the bed my client was on. It didn't burn her because she had linens on her but it could have. I unplugged the machine and beat the fire with the wet towel I had used during the facial. The room smelled of smoke, burning plastic, etc. I am 9 mos preg, due in 6 days. We removed the machine from the room, I took pics and sent them to spa and equip, specifically ***@skinart.com. He called back and told me they were going to send another one. I told him I'd never use another one! I got lucky it wasn't much worse. He said because it was past 30 days since purchase, I couldn't receive a refund. They asked me to send them the machine to research, which I'll gladly do, once I'm told I will be refunded. This isn't a simple"the heater isn't working, or the suction on the machine isn't working" it started on fire, next to a bed with a person in it! I went on their site to write a review after speaking to them a was patronized by Alex, and my review was not posted. I don't know if they erased it or what...

The distributing of a chair that is a hazard to anyone that sits on it. And not allowing a return.
The spa chair we ordered from this company is a complete liability to anyone that sits on it. When a patient gets on this bed/chair no matter what their weight, the chair tips over. The company told us we are to always leave this chair in the upright position then lower the patient down. This is even more terrifying because if the patient moves at all the entire chair begins to tip. We contacted the company over 10 times about this issue. Each time they gave us a different answer as to why the chair is tipping. We requested a refund and the company denied because it is beyond their 30 days of return policy. From the date of when we first called about the issue we were still within our 30 days. We didn't ask for the refund then because they seemed to think we could fix it by always leaving the chair upright. I have to physically hold this chair down while anyone gets on or off of it. When asking our contractor to come out and bolt chair to the floor he told us that he could not because then the liability would be on his company. Then he told us that the chair should have never been able to be manufactured and sold since it is not up to safety regulations at all. We repeatedly asked to speak with the DM of the company but no one would ever give us this information. We even sent a video, at the companies request, of the chair malfunctioning. This wasn't enough for them even though it was clearly tipping over. After going back and forth so many times they finally told us to facetime them so they could show us how to "level" the chair. So when we set up a time to facetime with them, they called us later than our time we had scheduled so the room was in use. It is almost impossible to get someone on the phone and fix this. NO WHERE in the paper work or on the website does it say that this chair must be leveled. I have no trust in this company and think it's a waste of time to spend any more time videoing with them. When we asked if we did facetime with them and the chair was indeed malfunctioning would they give us a refund and they said no. They just want to frustrate us more so we will just give up. They refused to give us a refund and now we are just going to have to throw this chair away because we can't resell something this dangerous. This chair needs to be off the market completely!

Delivery Company never called to scheduled delivery.
Did not receive credit for sheets as promised.
Delivery Company never called to scheduled delivery. But they updated their website stating they called and scheduled delivery for the day no one was available to receive it. I'm the only one at the business and they said they spoke to someone but don't know who. They just assumed it was OK to deliver it during business ours and never took the time to actually call and schedule it.
Also paid extra for inside delivery but refused to deliver inside. Now they offered to honor inside delivery but it will delay by 3 more days. This order was placed on April 11th. Today is May 1st and we are looking at a delivery date of May 8th.
Also Spa & Equipment called because the color of the bed chosen that I paid for wasn't available they offered credit for the sheets to cover the upholstery if I was OK taking the brown instead of the beige. They never credited the amount as they promised.