Skinny IQ

Ms [redacted] , We recently received your complaint from the Revdex.com regarding your Skinny IQ accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on November 2, and shipped your package the next day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $on November 10, The first time we heard from you regarding the cancelation of your account was November 11, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a full refund Your return was received on November 19, and a refund of $was issued the same dayYou have already received a full return to your accountYour account remains canceled and you will not receive any further shipments or chargesAdditionally we are unable to refund any fees your bank may have applied as we are only responsible for our direct charges [redacted] ***Skinny IQ

I ordered this product and never received itand I wanted my money backthey said they couldn't refund my money...Not Happy

Mr [redacted] , When you submitted your order you were required to agree to our purchase termsThose terms state that you must take affirmative action to cancel your accountWe have myriad ways that a customer can cancel their accountWe have an automated phone system, an online cancellation form, and a customer service group at your disposalAll of these options are available hours a day, days a weekUnfortunately you failed to abide by the purchase terms and were charged for the product that you ordered and did not cancelWe are unable to issue a refund due to the fact that you have filed multiple disputes against the charge in questionYour account remains canceled and you will not receive further shipments or chargesI am considering this matter closed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We recently received your complaint from the Revdex.com regarding your Skinny IQ AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on May 27, and
shipped your package the next day.The terms of the offer that were agreed to at the time of Ms*** order clearly state that she was to have a one week trial period starting from the date of order processing in which she could cancel the account to avoid further charges and enrollment into our monthly shipment program. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from anyone during the trial period, you were charged $94.31 June 4, You were then enrolled in to our monthly shipment program and received two additional packages at the cost of $($for the product and $for the shipping).The first time we heard from you to cancel your account was on August 14, 2014, after your third shipment had already been dispatchedYour account was immediately canceled and you have not received any further shipments or charges since then.You were immediately issued a Return Merchandise Authorization number so that you could return your August 3rd package for a refund of the full product price less shipping and handling ($94.31) The following return instructions were sent to you outlining the steps required to receive a refundDear***,This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments
The RMA number you requested is ***This is valid for one packageUnder the Return Policy, you may only return one package for creditThe package must be received before 2014-08-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee.Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA numberOur return shipping address is:*** *** ***
*** *** ***
*** *
*** ** ***Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card accountIf you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we canThank you,SkinnyIQ Customer Service Teamhours a day, days a week ###-###-#### (US Only)Your return was received back on August 21, and a refund of $was issued that same dayOnly your most recent shipment within days may be returned for a refundSo in summary you have already received the maximum refund possibleYour account remains canceled and you will not receive any further shipments or charges*** ***Skinny IQ

Ms***,
We recently received your complaint from the Revdex.com regarding your SkinnyIQ accountAccording to our records, we received your order on August 3, and shipped your package the next dayThe *** *** ***
*** delivered your shipment on August 8, with an assigned tracking number of ***
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account and return the product to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.”
These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you
We are unable to stop any shipments. Once you process your order you are able to cancel your account and arrange to return the product with days of your cancelation to avoid further charges, as specified in our purchase terms
The first time we heard from you regarding the cancelation of your account was on August 4, when you used our online cancelation formThe following return instructions were provided to you both on your computer screen and in a follow up email:
Dear ***,
This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments
If you do not wish to be charged for the full thirty (30) day supply, then the unused portion of the shipment must be returned to us by the due date below. Returns will not be recognized without an RMA number” Your RMA number is ***
This is valid for only one packageYour package must be received back to our warehouse before 2014-08-to avoid being charged $for the Complete Program
Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number
Our return shipping address is:
*** *** ***
*** *** ***
*** *
*** ** ***
Please note that we process returns within hours of it arriving to our warehouse
If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can
Thank you,
SkinnyIQ Customer Service Team
hours a day, days a week
###-###-#### (US Only)
You were assigned a return deadline date of August 19, 2014 to avoid being charged $for the product that had already been shipped to youOn August 29, you were charged $in accordance with the purchase
terms as we had not received your returned productIf you had any difficulty returning the product you were welcome to contact a customer service representative prior to your return deadline expiring
On August 30, you contacted us regarding the charge on your accountOur representatives explained you were charged because you failed to return the productOur representatives then made an exception on your account allowed you a second opportunity to return the product for a full refund. Despite us making all efforts to assist you, you opted to file a frivolous complaint instead
Your return was received back to our warehouse and a refund of $was already issued back to your cardNo further refunds are due
*** ***

Wanted to use an app In order to use the app you had to agree to try certain products/services After doing all that was required (including choosing SkiinnyIQ as an option) the app still would not open I immediately cancelled all the other offers, but SkinnyIQ requires you to pay $plus to keep their product because they claim they can't stop the delivery or you can return at your expense Needless to say, I am extremely frustrated I will be watching my credit card as they really want to charge over $for the product They keep saying I agreed to a legal and binding contract, but I explained they are attached to a fraudulant app I even tried to contact the app using the email provided and it came back failed to deliver

Ms.***, We recently received your complaint from the Revdex.com regarding your Skinny IQ accountWe take complaints very seriously and we hope thisresponse will provide you with additional informationAccording to our records, we received your order on July 7, and shipped
your package the same day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when youordered our productAdditionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed toWhen you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youSince we did not hear from you during your trial period, you were charged $on July 15, The first time we heard from you regarding the cancelation of your account was later that day after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction I have made an exception and allowed youto return your product for a full refundThe following return instructions were sent to you outlining the steps required to receive your refundDear Holly,This email is being sent to confirm that your account is cancelledYou will nolonger receive charges or shipmentsThe RMA number you requested is***This is valid for one package.Under the Return Policy, you may only return one package for creditThepackage must be received before 2014-08-to qualify for creditIf yourreturn is received opened or damaged there will be a $repackaging fee.Please write the RMA number prominently on the outside of the shipping package.You will not receive credit if you do not use this RMA numberOur return shipping address is:*** *** *** *** *** *** ** ***Once your package is received, a credit will be issued back to your credit cardPlease note that returns are typically processed in one business day oncewe receive your package and it can take another day or two with your bankbefore it shows up on your credit card accountIf you should need further assistance, please contact our Customer ServiceCenterWe're happy to assist you in any way we canThank you, SkinnyIQ Customer Service Teamhours a day, days a week *** (US Only)Please note the return due dateIdid extend the due date beyond our standard days to make sure you would haveplenty of time to return your package to receive a refundUpon receiving yourpackage back, we will issue a refund in the amount of $Once again thisis an exception as our terms state you are not eligible for any refund.*** ***Skinny IQ

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Ms. [redacted],
We recently received your complaint from the Revdex.com regarding your Skinny IQ account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on March 5, 2014...

and shipped your package the next day.
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the
amount of $94.31 eight days from the date of your order processing for the product.”   
These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we
must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer
service team and they would have been happy to assist you. 
The first time we heard from you regarding the cancelation of your account was on March 10, 2014 when you used our automated phone system. At that time you
accepted an offer through our phone system to keep your initial trial shipment for an extremely reduced rate of $9.41 which also canceled your account.
You did have multiple options presented to you, including the option to return your product to avoid this, and all charges, however because you selected to keep your product for the discounted rate you are not eligible for a return or refund. Your account remains canceled and you will not receive any other shipments or charges.

Mr. [redacted],We recently received your complaint from the Revdex.com regarding your Skinny IQ account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on...

June 17, 2013 and shipped your package the same day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since you did not cancel during your trial period, you were charged $94.31 on June 25, 2013. To date we have never received any correspondence from you to cancel your account or request a refund. Had you contacted us we would have been happy to assist you with a refund.On July 15, 2013 we received notification that you had disputed your charges with your credit card company in the form of a retrieval. Your account was immediately canceled and you have not received any shipments or charges since then.Since that time you have filed several frivolous chargebacks and retrievals against this charge and were unsuccessful each time. I apologize but you are not eligible for any refund. Your account remains canceled and you will not receive any further shipments or charges.[redacted]Skinny IQ

Ms. [redacted],
 
We recently received your complaint from the Revdex.com regarding
your Skinny IQ account. We take complaints very seriously and we hope this
response will provide you with additional information. According to our
/>
records, we received your order on January 6, 2014 and shipped your package the
next day.
The terms of the offer that you agreed to at the time of your order clearly
state that you were to have a one week trial period starting from the date of
your order processing in which you could cancel your account to avoid further
charges.  They also indicate that “you
must take affirmative action to avoid further charges or you will be charged in
the amount of $94.31 eight days from the date of your order processing for the
product.” 
These terms were presented to you in multiple places on our website when you
ordered our product. Additionally, you were sent an order confirmation email
after your order was completed that provided a full written version of the
terms you agreed to.
When you ordered the product you also checked a box indicating that you had
read and agreed to the terms of the offer. When a customer checks that box we
must assume that they have actually done what they are stating they did. If
there was any confusion with the terms you could have called our customer
service team and they would have been happy to assist you.
Since we did not hear from you during your trial period, you were charged $94.31
on January 14, 2014. The first time we heard from you regarding the cancelation
of your account was on January 24, 2014 after you had already been charged.
Your account was immediately canceled and you have not received any shipments
or charges since then.
At that time we reminded you of
the terms of the offer that were agreed to at the time of your order which
state that once the trial period has ended, product from the initial shipment
is not eligible for a return or a refund.
However, in an effort to maintain
our standard for customer satisfaction we made an exception and allowed you to
return your product for a $70.00 refund.
Your return was received on February
7, 2014 and a refund of $70.00 was issued the same day.
I apologize but you are not
eligible for any additional refund. Your account remains canceled and you will
not receive any further shipments or charges.
[redacted]
Skinny IQ

Ms. [redacted],  We recently received your complaint from the Revdex.com regarding your Skinny IQ account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your...

order on November 2, 2014 and shipped your package the next day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31 on November 10, 2014. The first time we heard from you regarding the cancelation of your account was November 11, 2014  after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a full refund Your return was received on November 19, 2014 and a refund of $94.31 was issued the same day. You have already received a full return to your account. Your account remains canceled and you will not receive any further shipments or charges. Additionally we are unable to refund any fees your bank may have applied as we are only responsible for our direct charges. [redacted]Skinny IQ

Mr. [redacted], When you submitted your order you were required to agree to our purchase terms. Those terms state that you must take affirmative action to cancel your account. We have myriad ways that a customer can cancel their account. We have an automated phone system, an online cancellation form, and a customer service group at your disposal. All of these options are available 24 hours a day, 7 days a week. Unfortunately you failed to abide by the purchase terms and were charged for the product that you ordered and did not cancel. We are unable to issue a refund due to the fact that you have filed multiple disputes against the charge in question. Your account remains canceled and you will not receive further shipments or charges. I am considering this matter closed.

We recently received your complaint from the Revdex.com regarding your Skinny IQ account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on November 27, 2013 and...

shipped your package the same day. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since you did not cancel during your trial period, you were charged $94.31 on December 15, 2013. The first time we heard from you regarding the cancelation of your account was on December 17, 2013 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, our representative made an exception and gave you the opportunity to return your package for a full refund or receive a $55.00 refund in lieu of returning the product. You accepted the $55.00 refund option.I apologize, but you are not eligible for any additional refund. Your account is canceled and you will not receive any further shipments or charges. However, in an effort to maintain our standard for customer satisfaction I have issued an additional refund in the amount of $39.31 back onto your card. This may take 3-5 business days to reflect. [redacted]Skinny IQ

Ms. [redacted],

 

We recently received your complaint from the Revdex.com regarding

your Skinny IQ account. We take complaints very seriously and we hope this

response will provide you with additional information. According to our

/>

records, we received your order on January 6, 2014 and shipped your package the

next day.

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you

must take affirmative action to avoid further charges or you will be charged in

the amount of $94.31 eight days from the date of your order processing for the

product.” 

These terms were presented to you in multiple places on our website when you

ordered our product. Additionally, you were sent an order confirmation email

after your order was completed that provided a full written version of the

terms you agreed to.

When you ordered the product you also checked a box indicating that you had

read and agreed to the terms of the offer. When a customer checks that box we

must assume that they have actually done what they are stating they did. If

there was any confusion with the terms you could have called our customer

service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $94.31

on January 14, 2014. The first time we heard from you regarding the cancelation

of your account was on January 24, 2014 after you had already been charged.

Your account was immediately canceled and you have not received any shipments

or charges since then.

At that time we reminded you of

the terms of the offer that were agreed to at the time of your order which

state that once the trial period has ended, product from the initial shipment

is not eligible for a return or a refund.

However, in an effort to maintain

our standard for customer satisfaction we made an exception and allowed you to

return your product for a $70.00 refund.

Your return was received on February

7, 2014 and a refund of $70.00 was issued the same day.

I apologize but you are not

eligible for any additional refund. Your account remains canceled and you will

not receive any further shipments or charges.

Skinny IQ

We recently received your complaint from the Revdex.com regarding your Skinny IQ Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on May 27, 2014 and...

shipped your package the next day.The terms of the offer that were agreed to at the time of Ms. [redacted] order clearly state that she was to have a one week trial period starting from the date of order processing in which she could cancel the account to avoid further charges and enrollment into our monthly shipment program.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from anyone during the trial period, you were charged $94.31 June 4, 2014. You were then enrolled in to our monthly shipment program and received two additional packages at the cost of $105.22 ($94.31 for the product and $10.91 for the shipping).The first time we heard from you to cancel your account was on August 14, 2014, after your third shipment had already been dispatched. Your account was immediately canceled and you have not received any further shipments or charges since then.You were immediately issued a Return Merchandise Authorization number so that you could return your August 3rd package for a refund of the full product price less shipping and handling ($94.31).  The following return instructions were sent to you outlining the steps required to receive a refund. Dear[redacted],This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments.
The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-08-29 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number. Our return shipping address is:[redacted]Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you,SkinnyIQ Customer Service Team24 hours a day, 7 days a week ###-###-#### (US Only)Your return was received back on August 21, 2014 and a refund of $94.31 was issued that same day. Only your most recent shipment within 30 days may be returned for a refund. So in summary you have already received the maximum refund possible. Your account remains canceled and you will not receive any further shipments or charges. [redacted]Skinny IQ

Ms. [redacted],

 

We recently received your complaint from the Revdex.com regarding your SkinnyIQ account. According to our records, we received your order on August 3, 2014 and shipped your package the next day. The [redacted]...

[redacted] delivered your shipment on August 8, 2014 with an assigned tracking number of [redacted].

The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account and return the product to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.” 

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.

When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.

We are unable to stop any shipments. Once you process your order you are able to cancel your account and arrange to return the product with 15 days of your cancelation to avoid further charges, as specified in our purchase terms.

The first time we heard from you regarding the cancelation of your account was on August 4, 2014 when you used our online cancelation form. The following return instructions were provided to you both on your computer screen and in a follow up email:

Dear [redacted],

This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments.

If you do not wish to be charged for the full thirty (30) day supply, then the unused portion of the shipment must be returned to us by the due date below. Returns will not be recognized without an RMA number” Your RMA number is [redacted].

This is valid for only one package. Your package must be received back to our warehouse before 2014-08-19 to avoid being charged $94.31 for the Complete Program.

Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number.

Our return shipping address is:

Please note that we process returns within 72 hours of it arriving to our warehouse.

If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.

Thank you,

SkinnyIQ Customer Service Team

24 hours a day, 7 days a week

###-###-#### (US Only)

You were assigned a return deadline date of August 19, 2014 to avoid being charged $94.31 for the product that had already been shipped to you. On August 29, 2014 you were charged $94.31 in accordance with the purchase

terms as we had not received your returned product. If you had any difficulty returning the product you were welcome to contact a customer service representative prior to your return deadline expiring.

On August 30, 2014 you contacted us regarding the charge on your account. Our representatives explained you were charged because you failed to return the product. Our representatives then made an exception on your account allowed you a second opportunity to return the product for a full refund. Despite us making all efforts to assist you, you opted to file a frivolous complaint instead.

Your return was received back to our warehouse and a refund of $94.31 was already issued back to your card. No further refunds are due.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They did not ship product yet it was cancelled immediately after order due to not being able to cancel the order during the ordering process. They received numerous phone calls were they stated it wasn't shipped but it was still going to be shipped and I would have to return it or pay an outrageous price for it. I ended up receiving the package anyways but did not open it and rejected the package to be returned to sender. What this company does is unethical and should be illegal. I WANTTHEM TO REFUND THE MONEY I DIDN'T AUTHORIZE THEM TO TAKE FROM MY BANK ACCOUNT NOTHING MORE AND I WILL NOT ACCEPT ANY LESS.

Regards,

The purchase terms state that you may cancel your order any time after

you receive it. If you had questions or concerns regarding your order you

were welcome to contact us prior to submitting your order.

We are unable to stop shipments once a customer submits

their order. Your return has been received back and you will not receive

any further shipments or charges. You are not entitled to any refund.