Skinny Wimp Moving Co. - Simi Valley

We have settled with the business so no other action us necessaryThanksS [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10702497, and find that this resolution is satisfactory to me Regards, S [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11600673, and find that this resolution is satisfactory to meThe company said they were picking up the door today for repairs Regards, [redacted]

To Whom It May Concern:When our movers loaded the trailer, they offered him our moving pads and blankets to protect his itemsWe always recommend keeping these on items when they are being stored or it is in a trailer that is being moved because they protect the items from damagesThe customer declined keeping the blankets on the items and signed a waiver acknowledging that there was a risk of damages and releasing us from any liability should damages occurWhen he called to file the claim, we investigated his allegations and decided it was best for our insurance company to take over the claim processOnce the claim has been submitted to our insurance company it is out of our hands and we have no control over anything, including the time it takes for them to contact the customerWe advised the customer that we would be submitting the claim to our insurance company, that they would be taking over, and that we no longer had control over the claim and our hands are tiedThe customer contacted us asking for an update and why he had not been contacted yetI advised him again, that the insurance company controls everything and that there wasn't much I could do besides contact our agent to see if the claim was assignedI also provided him the direct contact information for our insurance agentIf he is unhappy with the time frame that it has taken for his claim to be assigned, we apologize but our hands our tied and we have nothing to do with thatWe overturned the claim to our insurance company the same day that he was advised they would be handling it for usWe can provide documentation of suchWe have in no way attempted to "blow off" his concerns, these things just take time and we have no control over the expediency of the insurance company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11485923, and find that this resolution is satisfactory to me Regards, C [redacted] **

After speaking with our branch manager T [redacted] and the movers, it was discovered that there were some circumstances of the move that were not disclosed by the customerWhen we booked the job, we ask what floor the customer is moving from and into at both locationsThe customer told our representative that he was moving from the ground floor to the ground floor at both locationsOur movers stated that the drop off location was in a high rise building and that the unit was not on the ground floor, but rather closer to the top Ordinarily for a move that is anything above the 3rd floor we always recommend sending more than movers because the move will end up taking a very long timeThere are a lot of details that go into how long a move takes; such as how far the movers have to park from the door, how far the walk to the elevator is, and how far the elevator is from the actual unitWith movers with a long carry and waiting for an elevator with each trip takes a VERY long timeOur movers arrived to the move unprepared for the long carryHad this been disclosed to us by the customer prior to the move, they would have brought the appropriate materials and equipment.The insurance included in every move for no additional cost is cents per pound per itemThis is disclosed to the customer prior to their move in their confirmation email, and also signed off by the customer on the bill for move day, again PRIOR to the moveIf we were to submit the damage claim to our insurance, they would determine a settlement based on the WEIGHT of the itemAfter the customer returned the insurance claim form to us with the weights of each item we determined that insurance will only cover $Given the insurance coverage and the circumstances of the move, we wanted to try to make things right with the customerWe offered to waive the balance owed, and credit him an additional $50- for a total settlement of $This offer is far more than the $of insurance coverage he would have receivedThe customer declined our offer as his expectations were to have his balance waived AND have us purchase a new television for himWe cannot meet his expectations as our movers were unprepared due to the undisclosed details of his move, and also because we advised him multiple times of the insurance coverage prior to his moveThis is like purchasing basic liability insurance on a vehicle, and then wanting the benefits of a full coverage policy after the fact

Regarding K [redacted] ***'s complaint: We offered this customer a discount of over $due to the issues that occurredHe has a final balance of $(after his discounts), that he refuses to payWe have reached out to this customer and he has not reached back out to usIf he does reach back out to us, we will be happy to come to some sort of resolution for himThanks,C***

The basic insurance coverage included in every move for no additional cost is cents per pound per itemThis coverage and where to purchase additional coverage is disclosed to the customer prior to their move date in their confirmation email The insurance would have only covered the
minimum based on weightWe tried to go above and beyond for this customer and almost doubled the coverage for the $out of our own pocketWe feel that our settlement offer was more than fairThis is like having general liability insurance on a vehicle and getting mad at your insurance company after an accident because you weren't offered what a full coverage policy would give

Thank you for your patience in our responseWe ask that MrC*** please provide us with the recording of the booking phone call with usOur records of the conversation do not indicate that the information was disclosed to usWe booked the job for Guys because we were led to believe the move would be ground level to ground levelIf MrC*** had known that Guys would not have been appropriate for the conditions of his move, why was nothing said prior to the move or when we quoted the Guys? Even if our guys had brought all the equipment in the warehouse, it would have taken them a very long time to move from the 4th floor to the 20th floorGuys can only carry piece of furniture at a timeWhile Guy is disassembling, there isn't much more for the other to do but run boxes if possibleThe carry between the unit and the elevator, and the elevator and the truck also comes into effect at both locations. As stated in our initial response, we advised MrC*** of the insurance coverage prior to the move dateI have included a copy of the disclaimers and also a copy of the bill- where MrC*** initialed that he understood and was in agreementWe have tried to work with the customer and be reasonable but thus far all attempts have been unsuccessfulWe are more than happy to involve our insurance company in the matter, however we cannot submit the claim unless the bill has been paid in fullThis was explained to MrC*** as well and he stated that he was not going to pay or accept our settlement offer At this point we are not obl

It is correct that I did not use the Skinny Wimp Moving Companies blankets, this is because I provided my own as well as protective wrappingAll furniture was encased in this heavy duty protective wrapping and blankets were used
None of this is the issue at all and is some ridiculous attempt to shift blame elsewhere
The problem occurred solely because no moving straps were used causing items to shift in the trailer thus resulting in damageIt is standard procedure when loading any truck or trailer to use strapsI have used this company previously and they did just that
On this occasion, I provided plenty of moving strapsThe untrained, negligent employees choose not use any as well as to hide the provided package of straps underneath other items so that they were out of sight
These actions cannot be justified or explained by anybodyThis company cannot honestly believe their employees acted professionally and correct in this situation
Without acknowledging the wrongdoing committed by representatives of their company and apologizing for it, this complaint will not be resolved

**- As stated by the Business. Our official statement: Every move comes with basic value protection insurance coverage of cents per pound per item for no additional costWe provide a confirmation email that explains this in a cover sheet (see item 3)We ask all customers to review this
information prior to their moveIt is their responsibility to review this information prior to their movePrior to any move, the drivers go over the bill of lading with the customers, they sign off on the insurance coverage at this time (see item 1)Again, all of this was done PRIOR to the moveWhen the customer called to report that her TV had a crack, we informed her of the basic value protection included in the move, which would cover $based on the weight of the TVWe tried to work with her outside of insurance and made the offer of $She declined the offer and advised that she would like to move forward with insuranceThe insurance adjuster advised her to accept our offer of $300, as they would only cover $We refunded the total amount of $back to her credit card and she signed the agreement to forever settle the claim (see item 2)We feel that by standing by our initial offer after it had been declined, and offering well over the insurance settlement amount, we have more than rectified the situationAs far as the claim of the insurance coverage never being explained, we cannot assume guilt for a clients negligenceIf anything else is needed, please let me know Thanks M*** Skinny Wimp Moving Co(855) 313-

Complaint:
I am rejecting this response because:
This company’s response is made up entirely of
lies, misdirection, and flawed logicI was very clear with C*** on the phone
when I reserved this serviceI told them I was moving from a fourth floor unit
with an elevator to a 20th floor unit with an elevator and loading
dock which was reserved for me so that there would be no waitingI also told
them to bring two wardrobe boxes for all of my hanging clothes which they did
notWhy would I not be completely forthcoming with them about the details of
my move? Doing so would have only made the move harderI have a complete
telephone recording of my call with them and would be happy to provide it if necessary
This recording along with the fact that it would be illogical for me to misrepresent
the circumstances of my move proves 100% that the company is lying and not operating
in good faith
What they are not disclosing is the fact that the
original truck that more than likely contained my wardrobe boxes, appropriate
materials, and equipment to handle my move as described to them on the phone
broke downThe movers told me the truck they brought did not have all of the usual
equipment because it was not one they normally useThey went on to say that
there was no mention anywhere on the order about wardrobe boxesThis means one
of two thingsOne, the corporate office in California dropped the ball when
taking the reservation and did not communicate properly to the movers in
FloridaTwo, the company is simply lyingEither way the fact remains that
they showed up late and unpreparedThis is why the move took longer than
normalWhy should I be financially liable for deficiencies and shortcomings within
the company? The reservation was made with a person in California while the
movers are in FloridaThe respondent referred to T*** *** as a ‘Branch
Manager’ which seems funny since there is no branch to speak of and no actual business location in FloridaThis is a perfect example of an out of state
company praying on victims in other states by insinuating they are a local
business when they are notAt no time was I aware while making my reservation
that I was actually speaking to someone in CaliforniaThis company only began operating in Florida earlier this yearNeither the movers or the manage Taylor had been employed longer than six months and none of the three had any prior moving experience
The company acknowledges their offer of $towards a new TV but
is trying to offset this amount by holding me responsible for additional time
spent even though as I’ve clearly proven here, the additional time required was
absolutely no fault of my own but 100% the fault of the company for not bringing the proper equipment and not working 100% of the time but instead standing around on their cell phones. They also acknowledge that they showed up unprepared but are trying to excuse that fact by lying about me disclosing the details of my moveTheir last reason for not doing the right thing is them saying, "because we advised him multiple times of the
insurance coverage prior to his move." This is an obvious lie an a further attempt to distract from the truthThe truth is I paid this company upfront and in good faith to move my possessions safely from Point A to Point BThey failed to provide this service and are now refusing to do the right thing a compensate me for my losses
Since the respondent ended their explanation with a flawed attempt at an analogy, here is a more accurate oneThis situation would be like taking your perfectly good car in for an oil change and being told
it will take one day to perform the serviceThree days later the company blows
up your car because of gross negligence and unskilled labor but says they owe
you nothing since the service took three times as long and you are responsible
for the additional time
Regards,
D*** ***

This issue was resolved, and a check was already mailed to the customer for the damaged item.J*** Claims DepartmentSkinny Wimp Moving Co

Complaint: 10989393
I am rejecting this response because:In
the company’s first response to my complaint they said I told them that I was
moving from first floor to first floor which I never said and was obviously was
not the case. I told them I was moving from fourth floor to 20th
floor. They then said, “Had this been disclosed
to us by the customer prior to the move, they would have brought the
appropriate materials and equipment." Now that they realize I’ve caught them in
a lie about disclosing the complete details of the move they say, “Even if our
guys had brought all the equipment in the warehouse, it would have taken them a
very long time to move from the 4th floor to the 20th floor.” They go on to
say, “If Mr. C[redacted] had known that 2 Guys would not have been appropriate for
the conditions of his move, why was nothing said prior to the move or when we
quoted the 2 Guys?”
So
first they blame me for the move taking so long because they say I told them I
was moving from ground level to ground level and they would have brought the proper equipment had they known. When that excuse
falls apart they say all the equipment in the warehouse would not have made a
difference. Then they blame me for not knowing the appropriate number of
movers necessary for a small one bedroom apartment move. I am the customer.
They are a moving company. How is it my responsibility to know the appropriate
amount of movers and equipment for a move? This simple move would have easily
been handled by two competent movers and basic moving equipment. All of which
were absent from this move.
Rather
than continue with this exchange of he said she said let’s focus on the facts
of our dispute, something this company obviously doesn’t want to do. I paid
them upfront for moving supplies that were never provided, two movers who spent
more time on their phones and standing around than actually working, and three
hours total moving time which should have been more than enough. They
broke my $1500 plasma TV that would cost three times that amount to replace
today since plasma TV’s are no longer being made. They scratched numerous pieces of furniture because of not
properly wrapping them before moving. The TV alone cost $1500 and I provided
them the receipt to prove this. They are offering me $800 which is almost half
the actual value. They are trying to offset this by saying I owe them $875 for
seven hours of work at a rate of $125 an hour. What they are conveniently forgetting
is that I paid for three hours up front. This leaves a balance of $500 if I agreed
to pay them full price for the extra four hours. So even with their flawed
logic, they owe me $300. This should not up for debate. To reiterate this point
so they may understand lets state the irrefutable facts; the move took seven
hours according to my invoice. I paid them for three hours upfront the week
prior to the move. This leaves four hours unpaid. At a full rate of $125 an
hour this would be $500. They offered me $800 for my TV. $800-$500 = $300.  So far the most they have offered me is $50
Why
are they expecting me to pay them full price for the extra four hours when they
are offering me half price for the items that were destroyed during the move?
You can’t have it both ways. Either compensate me $1500 for my TV and offset
that amount by $500 which is full rate for the additional four hours and give me $1000 or compensate me $750 for the TV and
offset that amount by $250 which is half rate for the four additional hours and give me $500. This is just covering the total loss of the TV and not the other damaged furniture. In an attempt to put this whole mess behind me
I am willing to accept $750 for all the damage that I incurred. If the company refuses my offer I will be forced to pursue legal action. According to Skinny Wimp's own accounting and facts that they can't dispute they owe me $300. So at the end of the day I guess they have to decide if it's worth flying to Florida to answer to me once and for all in small claims court over $450. I've already filed a formal complaint with the Florida Department of Agriculture and Human Services and written reviews outlining the facts of this case on Yelp, Facebook, and numerous moving websites. I am not going anywhere until this company does the right thing.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11600673, and find that this resolution is satisfactory...

to me. The company said they were picking up the door today for repairs. 
Regards,
[redacted]

As stated by the Business.   While we do not admit guilt or take on any liability, we do apologize for any inconvenience that this may have caused. We feel that we cannot be held responsible for the damages because we were not the company that moved the trailer. We have no control over the manner in which the items are transported or who had access to his items. Our insurance company has notified us and the customer that they are denying his claim for this reason as well as others. I have attached a copy of the letter to this email. We are not attempting to shift blame or pass the buck onto anyone. Our movers said they secured items with bungee cords which were provided by the customer. We also ask that all customers be present for their moves to direct the movers and ensure everything is finished to their satisfaction. Had the customer been present the movers would have absolutely followed his instructions in securing items to his liking. We apologize for any dissatisfaction that the customer may have with our service and any inconvenience that this situation caused. Thanks M[redacted] Skinny Wimp Moving Co.

We have settled with the business so no other action us necessaryThanksS[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10702497, and find that this resolution is satisfactory to me.
Regards,
S[redacted]

Attached is the paperwork for M[redacted], on the form you will notice the deposit amount which is the 3 hour minimum is $495.  Mr. Grimm was allowed to charge $25 of this on a credit card with the remaining balance of $470 plus any additional balance accrued on the day of the move to be paid by...

check or cash.  This is noted in the NOTES section.  This form also contains our cancellation policy which states :If you cancel your move, you can re-book within 90 days of the original move date and have your full cancellation fee applied towards your re-booked move. If you reschedule your move rather than cancel within the above stated period, you will avoid all cancellation charges. Cancellation fees are as follows: Cancelling 6-7 days in advance, we withhold 25% of your deposit, 4-5 days in advance, we withhold 50%, 2-3 days in advance, we withhold 75%, and if you cancel within 48 hours there is a non-refundable cancellation policy.  The policy clearly states that a customer may re-book within 90 days of the original date and have the full cancellation fee applied towards a re-booked move.  There is nothing about nor would he have been told that he would have to re-book every two weeks, he may have been advised that because it is first come first serve that he should book his move two weeks in advance of his move date to ensure he gets the desired date.  In the cancellation policy it also states that if you cancel within 48 hours there is a non-refundable cancellation policy.

We have been in contact with the customer and will take care of the repairs right away.[redacted]Claims DepartmentSkinny Wimp Moving Co.

After speaking with our branch manager T[redacted] and the movers, it was discovered that there were some circumstances of the move that were not disclosed by the customer. When we booked the job, we ask what floor the customer is moving from and into at both locations. The customer told our...

representative that he was moving from the ground floor to the ground floor at both locations. Our movers stated that the drop off location was in a high rise building and that the unit was not on the ground floor, but rather closer to the top . Ordinarily for a move that is anything above the 3rd floor we always recommend sending more than 2 movers because the move will end up taking a very long time. There are a lot of details that go into how long a move takes; such as how far the movers have to park from the door, how far the walk to the elevator is, and how far the elevator is from the actual unit. With 2 movers with a long carry and waiting for an elevator with each trip takes a VERY long time. Our movers arrived to the move unprepared for the long carry. Had this been disclosed to us by the customer prior to the move, they would have brought the appropriate materials and equipment.The insurance included in every move for no additional cost is 60 cents per pound per item. This is disclosed to the customer prior to their move in their confirmation email, and also signed off by the customer on the bill for move day, again PRIOR to the move. If we were to submit the damage claim to our insurance, they would determine a settlement based on the WEIGHT of the item. After the customer returned the insurance claim form to us with the weights of each item we determined that insurance will only cover $240. Given the insurance coverage and the circumstances of the move, we wanted to try to make things right with  the customer. We offered to waive the balance owed, and credit him an additional $50- for a total settlement of $925. This offer is far more than the $240 of insurance coverage he would have received. The customer declined our offer as his expectations were to have his balance waived AND have us purchase a new television for him. We cannot meet his expectations as our movers were unprepared due to the undisclosed details of his move, and also because we advised him multiple times of the insurance coverage prior to his move. This is like purchasing basic liability insurance on a vehicle, and then wanting the benefits of a full coverage policy after the fact.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11485923, and find that this resolution is satisfactory to me.
Regards,
C[redacted]