Skinny Wimp Moving Co. - Simi Valley

Regarding K[redacted]'s complaint: We offered this customer a discount of over $500 due to the issues that occurred. He has a final balance of $900 (after his discounts), that he refuses to pay. We have reached out to this customer and he has not reached back out to us. If he does...

reach back out to us, we will be happy to come to some sort of resolution for him. Thanks,C[redacted]

We have reached out to this customer and are working on a resolution.

To Whom It May Concern:When our movers loaded the trailer, they offered him our moving pads and blankets to protect his items. We always recommend keeping these on items when they are being stored or it is in a trailer that is being moved because they protect the items from damages. The customer...

declined keeping the blankets on the items and signed a waiver acknowledging that there was a risk of damages and releasing us from any liability should damages occur. When he called to file the claim, we investigated his allegations and decided it was best for our insurance company to take over the claim process. Once the claim has been submitted to our insurance company it is out of our hands and we have no control over anything, including the time it takes for them to contact the customer. We advised the customer that we would be submitting the claim to our insurance company, that they would be taking over, and that we no longer had control over the claim and our hands are tied. The customer contacted us asking for an update and why he had not been contacted yet. I advised him again, that the insurance company controls everything and that there wasn't much I could do besides contact our agent to see if the claim was assigned. I also provided him the direct contact information for our insurance agent. If he is unhappy with the time frame that it has taken for his claim to be assigned, we apologize but our hands our tied and we have nothing to do with that. We overturned the claim to our insurance company the same day that he was advised they would be handling it for us. We can provide documentation of such. We have in no way attempted to "blow off" his concerns, these things just take time and we have no control over the expediency of the insurance company.