Skrhak Towing

The business didn't offer any help to resolve this problem

Dear Revdex.com Representative,We have a wide variety of stock vehicles and different models come with various model line packages.  The packages on each model impact pricing.  We do have limitations on what we are able to discount as well as how much we are able to discount.  Unfortunately we were not able to come to a meeting of the minds, regarding pricing, for the vehicle Mr. F[redacted] selected.As a gesture of goodwill and appreciation we would like to offer Mr. F[redacted] a 2 year maintenance agreement on any Nissan vehicle he purchases within the next 3 months.  If Mr. F[redacted] prefers not to visit our dealership, we can direct him to two others Nissan Dealerships in the valley with whom we can coordinate this offer.If Mr. F[redacted] would like to take advantage of our offer we ask that he contact Peoria Nissan and schedule an appointment.  If Mr. F[redacted] decides he would like to work with [redacted]ther Nissan Dealership he can contact me directly and I can provide him with the two options as well as forward information regarding the offer to management at the dealership he selects.Best,Gizelle C[redacted]Compliance Director[redacted]   .

Our Customer Service Director contacted [redacted] on Monday the 7th .  She had called and spoke to Sean on Saturday the 5th and went over the numbers and her payments. Ms. [redacted] advised us that after talking with Sean that she felt very comfortable about her purchase with...

us.   [redacted] explained she was concerned with the payments and price of the car, after Sean went over everything with her again she was fine.  Sean went over the Car fax with her and she had signed and it was in the file. The loan for [redacted] had not yet been finalized as of Monday morning, she had to call the bank (Prestige) and go over the full contract with them , she then told them she was very happy with the car, the deal and that it was fine for them to fund the loan.  We feel that all issues with [redacted] have been resolved. Sincerely,Peoria Nissan

Our Service department has contacted the customer and it is our understanding that his issues have been resolved.

We believe that the customer's complaint has been resolved to his satisfaction.  In addition Peoria Nissan installed Sirrus radio as a gesture of customer goodwill.Thank you for the opportunity to respond to the complaint.

January 12, 2016We are in receipt of the complaint filed by Ms. [redacted] with your office.Please find attached the maintenance agreement that has been placed in service to provide Ms. [redacted] with the oil and tire rotations. We apologize for the delay in correcting this error and for the lack of...

attention she received at the dealership.Sincerely,Patti S[redacted]Compliance Director Peoria Nissan

Hello, Due to the GM not initially copied on this complaint we require a few more days to respond. Best, Gizelle C[redacted]Compliance Director

The Frontier has been redesigned for 2016 but
has not been released to the United States. The release has been to [redacted] and [redacted]We are unable to help the customer obtain the newly designed truck, as we are unable to obtain one at this time.Thank you for the opportunity to...

respond to this complaint.Sincerely,Patti S[redacted] Peoria Nissan

June 1, 2016  On behalf of Peoria Nissan, I would like to apologize for any inconvenience you may have experienced from our sales team.  Per your request we have removed your address and phone numbers from our database. This should alleviate any further contact from our sales...

personnel. Should you receive any further calls, please contact me via email at [redacted] and I will handle the matter personally. Please have the name of the salesperson and the date/time of the call. Again, please accept my personal apology for the inconvenience this may have caused you.  Peoria Nissan is committed to protecting the rights of our customers and providing the best service possible.   Sincerely, Patti S[redacted]Compliance Director – Peoria Nissan

It is not true that my complaint has been resolved with Peoria Nissan....

  There are two seperate issues ..... the radio issue I had a discussion with the manager at Peoria Nissan about and they were kind enough to offer to install a radio if I purchased the equipment.    I have chosen not to do this and this is because we don't want to pay for the equipment.    This radio issue is simply a "buyer beware" thing and I agree that I should have looked closer at the car before buying it. I just assumed it had Serius radio as did my previous car purchased at Peoria Nissan.   I was wrong and accept responsibility for not looking closer at the car before buying. The issue that is not resolved is the "paint protection" "OPTION" that I was forced to purchase at the last second right before closing.    This seemed very much like "bait and switch" to me.    They indicated to me that I must buy this "OPTION" because it is on the car already and told me that this dealership automatically puts it on all their vehicles and so therefore I must purchase it at $400 additional.   When I asked him how that was "OPTIONAL" he complained about it being symantecs of language but assured me all other dealers do this also.   They wore me down and I just went ahead with it. I still feel it is wrong and that they should refund me the $400 because in their advertisements they don't list the $400 paint protection as something that would be added on later.   Get you in, then sell you, then add the cost to the total.   That is just wrong and is a sneaky way for the dealership to sell (not really sell but rather force down your throat) additional option that I don't want and is very expensive.  The only satisfaction would be to have the dealership refund to me the $400 and to stop doing business this way for other consumers.

March 21, 2017We are in receipt of the complaint filed by Mr. [redacted] with your office.In his complaint Mr. [redacted] failed to inform your office that he purchased his vehicle and associated warranty at [redacted]. They were unable to perform the work on the vehicle and referred the customer to...

Peoria Nissan.After completing a review of the vehicle in our service department, an estimate for the repair of the top was given to the warranty company who denied the claim.  The customer also declined the complete replacement of the top due to the cost. Instead, the canvas on the top was replaced.  Initially, the customer did pay for the replacement of the canvas but was later refunded the complete amount.Our Service Department advised the customer that he should go back to the selling dealership where he originally purchased the vehicle as well as the warranty.  We have no control in getting the warranty company to approve the repair.Sincerely,Peoria Nissan

Peoria Nissan is purposely misleading , and deceiving the Revdex.com . The GM has NOT given me 2 prices,,,,and to be honest,,,doesn't excuse them from backing out of their original offer.

February 17, 2016We are in receipt of the complaint filed by Mr. [redacted] with your office.Our General Manager, Chuck M[redacted] has been in contact with Mr. [redacted] regarding the pricing of the vehicle he was interested in.  Mr. M[redacted] provided two prices to the customer, one with the damages fixed on...

the vehicle, and one with the damages left as they are. Mr. [redacted] has not responded to either offer. We apologize for the breakdown in the conversation between Mr. [redacted] and our sales staff regarding "the out the door" price. We are more than willing to work with Mr. [redacted] should he still be interested in purchasing a vehicle from Peoria Nissan.Sincerely,Patti S[redacted]Compliance Director - Peoria Nissan

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I too sent a note to dealer principal who had one of his people contact me-wish I had a recording of the conversation but after dealing with this person I can understand why it was a poor judgement on my part to ever conside buying a car there-

March 29, 2017We are in receipt of the follow up correspondence filed by Mr. [redacted] with your office.Please find attached a copy of the [redacted] invoice which duplicates the information that Peoria Nissan gave to Mr. [redacted] regarding his vehicle.  Their recommendation is the same as we gave to the customer, including the costs for replacing the complete factory top assembly.  Mr. [redacted] also declined the vehicle service at [redacted].The vehicle top assembly was damaged when Mr. [redacted] brought the vehicle to Peoria Nissan. We did not cause the damage. As stated in our previous correspondence, the customer initially paid for the new canvas top, but was later reimbursed.The issue is not with Peoria Nissan, but with the dealership that sold him the vehicle with the damaged top assembly.Sincerely,Peoria Nissan

A refund check in the amount of $1,791.32 was sent to the lender (NMAC) of Ms. [redacted]'s vehicle. Please see attachment. This refund does not change her monthly payments, but will reduce the amount owed on the loan.

First of all I spoke with Sean only after I sent an E- mail to the General Manager about the situation and how this sale went down. No sooner did I hit send my phone rang it was Sean. I then expressed how unhappy I was because I finally saw the car fax and was lied to about the car being in a wreck. As far as my signature on it ,it was hidden in the multitude of papers that I signed the day of the purchase and twice after. during the whole process both myself and Fiance asked about car fax and if car was in a wreck. These questions were evaded. Per my conversation with Sean after he called it was left as think it over for the weekend if you don't want the car bring it back on Monday. All the while Sean kept saying just 6 months you need to keep it to build your credit up . So from the beginning the first night after the test drive  after asking numerous times about car fax and being denied the right to see it and have a copy In addition they did not honor the posted price on the windshield Contrary Sean inflated the price way above the original asking price of the car .Without my knowledge added Gap insurance and a Service plan that was 800.00 and 2500. 00 .added to the balance. on top of the 15.000.00 for the car .Price on the windshield $11,998 .00 .I have original paperwork to prove this. On Sunday November 9th I received a call From Robyn asking me about the car and its purchase. At that time I was tired of all that transpired all the phone calls and messages from them and the finance company.As these were done during day time business hours and I work nights. I had said I would most likely keep the car for at least the six months . I had expressed my dismay at being duped by Sean and his fraudulent practices. From this point on Im giveine my Fiance Rocky Cox P.O.A. over this mess. I work nights, I cant do my job if I dont sleep!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Nissan Peoria added the negative equity to my current loan withouy my permission or knowledge. I ahve attempted to find out the cost of trading in my car for a new one. They told me not to come back back to their office. How can I go there to attemot to get a new loan if they refuse to help me?Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
On 2/23/16 I called into Peoria Nissan and spoke with Jesse C[redacted] ( per email from Patti S[redacted] Compliance Director at Peoria Nissan) requesting an appointment with him regarding my $3,000.00 refund. Jesse stated he did not know why I was requesting an appointment with him as this usaully goes through a sales diecrtor I informed him that I have already spoken with many sales directors and that I was invited by Patti to schedule an appointment with him or Elizabeth [redacted] He stated he did not know who Patti S[redacted] was. I was asked who was the last person I have spoken with there at Peroia Nissan I stated it was Eric, but I did not wish to speak with him. Jesse placed me on a 5 minute hold to look for my file. He then got back on the line and suggested to call me back instead of having me on hold as he could not find my file. I informed him I was calling to schedule an appointment what did he need in order to give me a call back and get me an appointment. Jesse stated he needed to speak with accounting and get my file for my debit card information before he can schedule an appointment. Jesse stated he would call me back in 15 minutes. I waited for a call back all day yesterday and this morning still have not received a call back to schedule an appointment. I am very frustrated and upset regarding Peoria Nissan's customer service or lack there of!
Can someone please assist me in this matter?
Regards,[redacted]