Skrhak Towing

Dear Revdex.com representative, After reviewing Ms. [redacted]'s Complaint, a member of our Management Team contacted Ms. [redacted].   We have offered Ms. [redacted] a Settlement Agreement and she has accepted and will be executing it in the next few days. The Settlement Agreement will...

settle this matter. Best, Gizelle C[redacted]Compliance Director

I have been waiting over a week for a call from Peoria Nissan in regards to my trade in. As of 5/17/17 my phone is turned off which is the same day I received this notification from Revdex.com. I immediately called Peoria Nissan to see if they have attempted to contact me and they have not. I have been getting the run around from the dealership and have been lied to constantly by them as well as them changing their stories around to make it seem like I do not know what I am talking about. I personally spoke to my bank American Credit Acceptance who said that they will approve a trade in and does not require money down for that trad and the dealership is lying to me saying that my bank is denying me for a trade. I do not a have a working vehicle to go to the dealership as I have to get off work and travel by bus to get my kids and go home and it is already late by the time I get home.

February 16, 2016Phoenix Revdex.com4428 N. 12th StreetPhoenix, AZ  85014-4585Re: Complaint – [redacted] # [redacted]I am responding to the complaint submitted by Ms. [redacted] regarding her experience with Peoria Nissan.On behalf of Peoria Nissan, I apologize for any inconvenience...

Ms. [redacted] experienced in dealing with our sales staff.  We have addressed this issue with the sales staff in order to alleviate this type of situation in the future.  Peoria Nissan takes all complaints seriously, and appreciate Ms. [redacted] bringing this issue to our attention.We regret that Ms. [redacted]s experience with Peoria Nissan was not favorable. Our staff is trained to always put the customer first and regret that your experience did not reflect the professional courtesy that our staff has been trained to provide.Sincerely, Patti S[redacted]Compliance Director – Peoria Nissan

That is absolutely incorrect the attached document states that my mileage on the vehicle is substantially lower than the 77,00 miles Nissan is stating. Attached is a document that will confim that is another lie Nissan has told. I have receipts and  proof of purchases for maintance I have spent on my vehicle. There was no " alternative " engine offered.

February 19, 2016 As stated in our previous correspondence, the two prices quoted reflected purchasing the vehicle with the damages, and a price for the vehicle if we had to fix the vehicle.  We regret that our sales staff did not correctly explain the differences to the customer and apologize for the inconvenience this may have caused him.Sincerely,Patti S[redacted]Compliance DirectorPeoria Nissan

July 13, 2017 On behalf of Peoria Nissan, I would like to apologize for any inconvenience you may have experienced from our sales team.  Per your request we have removed your address and phone numbers from our database. This should alleviate any further contact from our sales personnel....

Should you receive any further calls, please contact me via email at [redacted] and I will handle the matter personally. Please have the name of the salesperson and the date/time of the call. Again, please accept my personal apology for the inconvenience this may have caused you.  Peoria Nissan is committed to protecting the rights of our customers and providing the best service possible.   Sincerely, Patti S[redacted]Compliance Director – Peoria Nissan

September 22, 2015Phoenix Revdex.com[redacted]
 
[redacted]
 I am responding to the complaint submitted by Ms. [redacted] regarding her experience with Peoria Nissan. Ms. [redacted] purchased her...

vehicle on March 20, 2015.  Please find attached two documents (Delivery Confirmation Acknowledgement and Customer We Owe). TheDelivery Confirmation paragraph # states that the vehicle is being delivered to the customer “As Equipped” with no other options or equipment other than statedin the “We Owe”. In both cases Ms. [redacted] signed the documents indicating that she understood that she was taking position of the vehicle without poweroptions. Ms. [redacted] did return to the dealership on March 26th to express her displeasure with her current vehicle.  The dealership sat down with her and provided her an option to trade out of the vehicle into a vehicle with power options. Ms. [redacted] declined the offer to upgrade as she could not afford the increase in her monthly payment. In Arizona there is no “cooling” offperiod when purchasing a vehicle, there is not a 60 day time frame as Ms. [redacted] indicated in her complaint. Attached is also a copy of the Retail Installment Contract which clearly states that there is no cooling off period.  Ms. [redacted] also signed this document indicating she understood the terms of the contract. Ms. [redacted] did return to Peoria Nissan in September to inquire about trading her vehicle. At the time we were unable to help Ms. [redacted] as the circumstances of her employment had changed, as well as her credit rating. We work with a number of lenders specializing in customers with credit challenges. Unfortunately, without employment and acosigner there was nothing that we could do. Filippo Marchionne from our Dealershipdid contact Ms. [redacted] and discussed what options were open to her and tradingher current vehicle.  We regret that we wereunable to assist Ms. [redacted] with her wish to trade out of the 2015 Nissan Sentra. Thank you for the opportunity to respondto this complaint. Sincerely, [redacted]
Compliance Officer – Peoria Nissan

We are in receipt of the complaint filed on behalf of [redacted].  Peoria Nissan would like it noted that the actual customer, [redacted] did not file the complaint. The complaint was filed by a friend.Peoria Nissan has been in contact with Mr. [redacted] and has made arrangements to...

purchase the vehicle back and cancel the MPP products. We believe that all of Mr. [redacted]'s concerns have been resolved.Sincerely,Patti S[redacted]Compliance Director - Peoria Nissan

Please be advised that the son of the customer came in to the Dealership to review the Warranty on 9/3/ 2016.  We were unable to make a response until a resolution meeting could be reached.  We would also like to point out the “customer” who purchased the vehicle is not the one who filed...

the complaint with your office.  Her son is the one that filed the complaint.  We are requesting that the status of the complaint be changed from unanswered to answered.  The customer has been given an extended warranty.Thank you,Patti S[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:The business in reference to complaint ID [redacted] has rewritten the contract and I find that this resolution is satisfactory to me.  I consider this complaint resolved.Thank you for your assistance. You have been very helpful.
Regards,
[redacted]