Skrill USA, Inc.

I do not know where to begin with. First thing, once money just disappeared from my account. They fees changed without any notice from their end. My card got blocked several times for no reason whatsoever, tried calling the USA line and waited half an hour to be assisted, then the person behind the line didn't even spoke English properly, not being picky, he didn't understand me and I couldn't understand him.I asked for another agent and he hang up on me. So I called the line in the UK, I had to pay for this call, they told me that my card was blocked and there was nothing they cold do other than ISSUE another card! I got charged for this and waited two months to get my new plastic. Ok, I'm ok positive...then they DECIDED to change the plastic, without any notice, a new card was shipped to me and mine was cancelled. Now the latest joke from this 'company' is that I cannot use my card anymore, no explanation, no email, nothing. Just a two line message on my account saying 'starting Nov [redacted] you cannot use your card anymore' Tried asking via twitter and they had no knowledge about this. Don't even know why these people are allowed to be in business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business was unwilling or unable to account for how my credit card was used to initiate a purchase through their site (skrill.com). I was asked to provide personally identifiable information including name and partial card number in exchange for information and respectfully declined.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
As accepted by the Skrill they had issues with the ICICI Bank, We suffered owing to that and were left with neither any information in this regard  earlier or any remedy to withdraw funds by other options  resulted in the Monthly Charges, Which Skrill has reversed Partially, We humbly request them to revert all the charges , following of which not been reverted.
 
[redacted]
[redacted]
As to follow-up this I needed to call them several times resulting in losses and money remained with skrill. So I request to kindly consider and revert the funds above not yet reversed.
 
Secondly as advised by them We have added AXIS bank account, and tried with small withdrawal on [redacted] Nov., 2016 but still the funds did not arrived in our account, waiting to confirm the channel, after that we will withdraw the entire funds.
 
 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partly satisfactory to me and the matter required further action to resolve .
Sincerely,
[redacted]

left;"> Dear [redacted], We are writing in response to your complaint against Skrill USA, Inc. referred to the Revdex.com on or around October *, 2015. Please note that your case has been passed to the Complaints Department of Skrill for further review and response. We respect your decision to refer your complaint to the Revdex.com and would like to hereby take the opportunity to address your concerns accordingly. While reviewing your complaint, we noticed that your Skrill account has been temporarily suspended on October *, 2015 due to multiple unsuccessful attempts to confirm your registered date of birth. The account has been automatically blocked as a precaution and to protect the funds on it in case of potential security breach. Please note that according to our Terms of Use, customers must provide accurate information upon registration and any time thereafter to ensure proper service delivery. Skrill may ask you at any time to confirm the accuracy of your information or to provide documents or other evidence. Our record shows that on * October you submitted to Skrill a copy of your identification document to confirm your identity and have your wrongly registered date of birth updated. The Skrill team needed technical time to review your request and perform the required changes so on October *, 2015 we updated your details and reactivated your Skrill account accordingly. Since then, your account balance has been at your disposal and you have been notified accordingly. Still, we acknowledge the fact that your initial request could have been handled in a more timely manner. We kindly apologize for any inconvenience caused on our part. As a compensation, we will process a courtesy credit to your Skrill account in the amount of $10.00 within the next 24 hours. The amount can be spent online or sent to a friend in case you decide to continue using our services. As requested, we have now refunded the card deposit you made on October *, 2015 and transferred the amount of $ 29.85 back to your Visa [redacted]. Depending on how quickly your bank or card issuer displays transactions on your account and how you access your statements, this refund can take anything from a few hours to a few days. We hope that we have managed to address your concerns in a satisfactory manner and that you will consider using our services in the future despite your recent experience. If you are not satisfied with our response for any reason, please do not hesitate to get back to us using our contact page ( [redacted] ) as we would welcome the opportunity to reinvestigate your concerns and help resolve the matter in full. Yours sincerely, Skrill Complaints Department

Dear [redacted],We are sending this email in response to your complaint about the situation with your Skrill account. We respect your decision to contact the Revdex.com and we are sending you this email in the hope that it will clarify the situation and address your...

concerns in full.As we understand, you are unhappy about the fact that by the time of your complaint you were unable to withdraw your funds to your bank account, and that Merchant Service fees have been deducted from your Skrill account after you have informed us that you do not wish to continue using the business account. Further to your case we want to remind you that by registering your business-type Skrill account, you therefore agreed to our Merchant Terms and Conditions and the applicable fees. In this regard we want to confirm that the mentioned fees have been collected correctly and in accordance with our published policies.Nevertheless, as goodwill gesture we decided to waive the applied fees after your confirmation of account closure, and to return by exception the last two fees applied (i.e. Merchant Service Fees for October 2016 and November 2016 in the total amount of 100 EUR). That being said, your funds are now available for withdrawal to a bank account in the name of your company. Be kindly noted however that Skrill does not work with ICICI Bank, India. We can already see that you have added a bank account with Axis Bank, India to your Skrill account, so if this is a Systron Micronix Corporation bank account, you are free to withdraw your funds there, after which your Skrill account will be automatically closed. We would like to take this opportunity to apologize for any delay and ensuing inconvenience caused. Should you need further assistance, please get in touch. Kind regards, Skrill Complaints Team

Dear [redacted],Thank you for your recent Revdex.com complaint and for bringing the matter to our attention. Your case has been referred to the Complaints Department of Skrill for further review and response.Having carefully investigated the circumstances surrounding your...

complaint, we would like to hereby confirm that Skrill has successfully processed your transaction to [redacted] on Oct **, 2014 for the amount of $ 90.00 and money has been duly sent to the respective merchant so they could go ahead and deliver the goods/services they were paid for, namely - 650 favor points for Castle Age. Since Skrill only acted as the processor of the payment, we recommend you contact the merchant directly to obtain more details about the status of your order and/or to request a refund. The merchant's contact details are shown on their website. To help them locate your payment more easily, please feel invited to quote the following Skrill transaction reference: [redacted]. In the event that the merchant is unable to deliver the goods/service purchased or issue a refund within 2 business days, please feel encouraged to get in touch with us again and we’ll do our best to help you.Best regards,[redacted]

Dear [redacted], We are contacting you with regards to your complaint against Skrill USA, Inc. referred to the Revdex.com with case reference #[redacted]. Following up...

on our previous correspondence concerning the matter, we would like to confirm that on ** March 2016 Skrill reimbursed you in full for any losses you had incurred following the incident and your Skrill account was credited with the funds accordingly. We duly informed you via e-mail sent to you on ** March 2016 and, according to our records, you have not contacted us back to raise any additional concerns. Thus, we now consider the matter resolved. We would like to take this opportunity to once again apologize for any delays or inconvenience you have experienced and to thank you for your patience and kind co-operation. In case of further queries, please feel free to contact us directly as per our contact details available on this page: [redacted], and we will assist you accordingly. Yours Sincerely, Skrill Complaints Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
  
The banking details which I provided and that are listed in your email are correct. I verified that I provided the correct account number and that the bank incoming routing number is also correct.  Your website is not allowing me to login to use the contact form so I responded to your email directly. To date, I still have not received my money which I withdrew from my Skrill account.  I will also list this response in my Revdex.com complaint for tracking purposes. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved 
    I did not register with Skrill. This business has changed hands and I don't believe I ever registered with Skrill. They can just keep my money as that seems to be wiser than giving an unknown business my SSN or Bank Account number. I would have been happy to give them my original credit card information so they could have put that money back on that card but they refused to do that. This all seems pretty shady to me and when I said close out my account they refused because there is money in the account. Does this seem like smart business practices?
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

...


 
 Dear [redacted],You are receiving this email in response to your complaint against Skrill USA Inc.First off, we would like to extend our sincere apologies for the difficulties you have encountered since you registered with Skrill and for any inconsistency of service on our part.The experience you had is unacceptable and we will further analyze the circumstances that led to this unfortunate situation. Our preliminary investigation shows that there has been some technical issues with our service provider that might have caused delay in the verification of your bank account. Also, we acknowledge that your email queries have not been handled in a timely manner by our Customer Support team. Our team always strives to deliver a good customer experience but we sometimes fall short. Rest assured we will investigate the matter thoroughly and do our best to improve our level of service in the future. Your feedback is greatly appreciated and we wish to once again apologize for the inconvenience caused.Your Skrill account has been closed in accordance with your instructions. Should there be anything else we can further assist with, please do not hesitate to get back to us.Yours sincerely,[redacted]

Dear [redacted], We appreciate the additional concerns raised. As mentioned before, we are unable to locate a payment processed by Skrill based on solely the last four digits of the payment instrument. We processed thousands of transactions on a daily basis and cannot locate a particular card payment unless we have the first six digits of the payment instrument as well. We understand your concerns though and respect your decision not to provide additional information to Skrill. Please note that as we are unable to identify the disputed transactions, we cannot take further action at this point or make further comments on the allegedly fraudulent charges. As mentioned in our previous correspondence, you should feel encouraged to follow up on this issue with your bank directly. If we happen to receive an official chargeback request from your card issuer, we will make sure to review our records and proceed accordingly based on the information provided by your bank. We are now closing our files on this case but will be happy to reinvestigate the matter once/if you decide to provide the information we need to begin our investigation. Kind regards, Yavor I[redacted] Skrill Complaints Department

Dear [redacted],We are writing in response to your recent complaint against...

Skrill USA Inc. referred to the Revdex.com with case reference #[redacted].We noticed that your complaint relates to an order placed with [redacted] – a third party merchant who receives on-line payments via several different payment processors. It should be noted that Skrill is a different entity - a payment processor helping various merchants and end users send and receive payments on-line quickly and efficiently.We are really sorry to hear that you experienced difficulties with your order. Unfortunately, however, after a thorough investigation on our part, we were unable to identify any payments or payment attempts under the e-mail address mentioned ([redacted]) or matching the rest of the details included in your complaint (such as names, order number, etc.).Furthermore, we noticed that there are different payment methods (and payment processors) available on the merchant’s website and that [redacted] in particular is mentioned in your complaint. In view of this, we kindly recommend that you double-check the exact payment method used for your purchase. In the event that you have used another payment processor to complete your payment, we suggest you contact them directly for further assistance or continue your dialogue with the merchant in order to settle the matter. If the payment you are referring to has indeed been processed by Skrill, we kindly ask that you get back in touch with us and quote the unique transaction ID associated with your purchase. This is a reference in the form of a number which is unique to a particular payment made in our system, and which is included in the confirmation e-mail we send out to those who have made a successful payment via Skrill. Alternatively, feel free to provide the exact e-mail address you used to place your order, if the latter is different from the one already mentioned in your complaint ([redacted]).We hope you will find this information useful. If, for any reason, you find our response unsatisfactory, feel free to get back to us, and we would welcome the opportunity to reinvestigate your concerns and resolve the matter in full. Should you wish to get in touch with us directly, please use our on-line contact form to do so: [redacted]Yours Sincerely,Skrill Complaints Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I would like my complaint withdrawn.
Sincerely,...


[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I appreciate that I finally received a response but after writing the email address provided I, once again, didn't receive a response ( 5 days of waiting now, 3 business days ) I'm trying to link my [redacted] account ( cooperstown_collectibles ) to my Skrill account ( [redacted] ) When I attempted to link it I received the following error "This [redacted] Seller ID is already linked to another Skrill account. Please enter your own [redacted] Seller ID". I don't recall having a Skrill account linked to that [redacted] account and that [redacted] account doesn't have any Skrill/Moneybookers tokens associated with it. If this could be corrected ( even if it means closing the account already linked with cooperstown_collectibles ) that would be great. I just want to get this resolved so I can start selling on [redacted].
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],We are writing in response to your complaint against Skrill USA, Inc. referred to the Revdex.com with case reference #[redacted].We are pleased to confirm that your deposit in the amount of $20,000.00 has now been credited to your Skrill account balance in...

full, and your funds are currently at your disposal. Please note that it is crucial that we are able to identify our customers and verify their registered details in order to comply with strict U.S. regulatory requirements. Hence, Skrill placed a temporary hold on the funds you had deposited and requested verification documents from you and additional information so as to be able to verify your identity and the origin of these funds. For more information, please refer to Skrill’s General Terms of Use, which you have accepted upon registration and which are available on Skrill’s official website[redacted]. We hope that you will find the resolution offered satisfactory and accept our apologies for any delays or inconvenience you have experienced. In case of any pending issues or concerns, please feel encouraged to contact us directly via our contact page: [redacted], and further assistance will be provided accordingly.Yours Sincerely,Skrill Complaints Department

Dear [redacted] Thank you for your recent complaint against Skrill USA, Inc. We respect your decision to escalate your complaint to the Revdex.com and apologize for being...

unable to resolve the matter at an earlier stage. As we understand, you are upset with the fact that Skrill is unable to send you a check or money order in the amount of $1.28 after it closed your Skrill account in accordance with your recent instructions. We acknowledge the fact that the balance of your Skrill account at the time you requested closure was $1.28. We also acknowledge that it is your right to be able to access your Skrill balance at any time. Notwithstanding, as stated in our Terms of Use, section 11.1. a customer’s withdrawal of funds in connection with the closure of a Skrill account is subject to the limitations on withdrawal set forth in our Terms of Use. As further clarified in section 8 of our Terms of Use which stipulates the withdrawal of funds from Skrill accounts, customers can withdraw their balance via the options given in their account upon login. You will have noticed by now that Skrill does not support check payments and money orders. Funds can be withdrawn via bank transfer only. Additionally, we have a $4.99 withdrawal fee which is covered in 'Fees' section ([redacted]) which forms part of the Terms of Use you accepted. The withdrawal fee is higher than t he balance of your Skrill account and in that sense, the amount cannot be withdrawn at present. What you can do however is request account reactivation and spend the funds online or send it to someone you know. We understand that this is not the answer you were hoping to receive and we apologize once again for any inconvenience caused. However, we hope you will understand our position as, for all intents and purposes, it consistent with Skrill's published policies that you have agreed to. In the event you decide to reactivate your Skrill account, please feel encouraged to contact our customer support team at [redacted] or +[redacted]. For additional contact options, please visit our contact page at [redacted] Yours sincerely, Yavor I[redacted] Skrill Complaints Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am not willing to provide my personal information to Skrill. I did not request any services from them and do not wish to do so in the future. I have contacted the bank to dispute the charges but still require further information regarding who made the unauthorized charges. I will continue to work through with the bank and the [redacted] to reach a resolution since Skrill's policy will not allow them to cooperate in understanding how this situation occurred. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], We are writing in response to your complaint against Skrill USA Inc. referred to the Revdex.com with case reference [redacted]. Having carefully...

considered the circumstances surrounding your complaint, we would like to hereby extend our sincere apologies for the delay in reviewing your request for accepting [redacted] payments via Skrill and for any inconvenience caused in that respect. We can confirm that your Skrill profile settings have been updated accordingly and you should be able to start receiving payments from [redacted] sales as soon as you go through the [redacted] activation process. A separate email with additional information and instructions has been sent to you earlier today (March *, 2015). If you require further assistance at any time, please don’t hesitate to contact us directly via our contact form ( [redacted] ) and we will be happy to help you. We appreciate your interest in our services and kindly thank you for your patience with our team. Yours sincerely, Skrill Complaints Department

Dear [redacted], We are writing in response to your recent complaint against Skrill USA Inc. referred to the Revdex.com with case reference [redacted]. Please note that...

your case has been referred to the Complaints Department of Skrill for further review and response. We respect your decision to escalate your complaint to the Revdex.com and would like to hereby take the opportunity to address your concerns accordingly. We are really sorry to learn about the difficulties you have encountered while using our services and wish to hereby apologize for any inconvenience caused. We noticed that your Skrill account has been temporary suspended on February **, 2015 as part of our standard security checks ([redacted]). Unfortunately, our team needed over a week to complete its review and you have not been able to access your account balance until now. Needless to say, such experience is unacceptable and we will make sure to follow up with the departments involved in order to fully investigate the issue and avoid future situations like this. For your inconvenience and composure during your contacts to Skrill, we have decided to refund any and all fees applied by Skrill to date and have added the amount of $ 14.85 which you can now go ahead and spend along with the rest of your balance Your Skrill account is verified now and fully operational at present so we very much hope that you will consider using our services in the future despite your recent experience. If you are not satisfied with our response for any reason, please do not hesitate to get back to us directly as we would welcome the opportunity to reinvestigate your concerns and help resolve the matter in full. Yours sincerely, [redacted]