Skrill USA, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Dear [redacted],We are writing in response to your complaint against Skrill USA Inc. referred to the Revdex.com with case reference # [redacted].As we understand, you would like to have more information concerning the application of our monthly service fee.Skrill accounts are free for personal use as long as customers log in and/or make a transaction at least every 12 months. Otherwise, a service fee of $ 1.00 is deducted monthly from the funds available in the Skrill account, if any, until the balance becomes zero or customers log in. Skrill will never debit a customer's card or bank account in order to cover a service fee. Your Skrill account was recently closed in accordance with your instructions and as long as it remains so, inactivity fees will not be applied. In case you decide to reactivate your Skrill account in the near future so as to use your balance, please let us know and further assistance will be provided accordingly. However, please be advised that if customers leave funds in their Skrill account as a stored value balance for a substantial period of time, the funds may be required to be turned over to state authorities under applicable escheat laws. Customers whose balances are escheated can collect their funds by following the procedures set by their own state for finding and claiming unclaimed property.We hope you will find this information useful. Should you have additional questions or concerns, please feel free to contact us directly by replying to this message or via our contact form at [redacted] Yours Sincerely,Skrill Complaints Department

Dear [redacted], We are writing in response to your complaint against Skrill USA Inc. referred to the Revdex.com with case reference [redacted]. Please note that your...

case has been referred to the Complaints Department of Skrill for further review and response. We respect your decision to escalate your complaint to the Revdex.com and would like to take the opportunity to address your concerns accordingly. Skrill is an online payment system that enables businesses and private consumers to cost-effectively send and receive payments online simply by using an email address. We require email verification as a pre-condition for access to any funds received on a given email address. This verification can be completed only if the customer has access to the email in question and uses (clicks on) the verification link sent to that email address by Skrill. In the case at hand and assuming that the flow of events is as described, the third party added your email address and successfully verified it so as to have access to the funds received on it, which means that he must have had access to your email in the first place. Please note that the fact that your email was apparently compromised is something beyond Skrill’s responsibility or control and not a breach of Skrill’s security standards. We recommend you revisit your email security or switch to using a different email addre ss altogether. Moreover, given the fact that the transfer in question was instructed from your freelancer’s account to Skrill by the third party, it seems to be the case that this person had compromised your freelancer’s account on that freelancing website beforehand in order to be in the position to execute the transfer. Again, this is not a question of a breach in Skrill’s security standards and is something beyond our influence or control. We recommend that you contact the said freelancing website to find out more about how you can restore and improve the security of your account with them. Since the funds have been withdrawn, spent or otherwise used before you first contacted us on [redacted] July 2015, we are unable to reverse the payment nor are we in the position to offer reimbursement at our own expense given the circumstances surrounding the incident and the fact that you are not a customer of Skrill. Please note that as a customer of the respective freelancing website, you should have liability coverage on their behalf and the website could and should be able to provide a certain level of protection for your transactions. In spite all of the above, we are perfectly willing to assist and co-operate to the best of our abilities in such cases. We can confirm that we have already removed your email address from the third party’s account, have opened our own investigation on the matter, and have taken appropriate actions against this person. Additional information can and will be provided to the competent authorities upon official request. That being said, you should feel encouraged to request a separate investigation with your local police or the Internet Crime Complaint Center ([redacted]), a partnership between the FBI and the National White Collar Crime Center. To support their investigation, Skrill will be able to provide payment details, IP and other information which would hopefully allow the respective authorities to identify the person who abused your details and take furt her actions. Whilst we sympathize with the position you find yourself in and realize that our response is likely to come as a disappointment to you, we hope you will understand our position and accept our sincere apologies for being unable to give you a more positive answer at this point. Kind Regards, Skrill Complaints Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Please clarify something for me....on November **, 2015, Skrill emailed me below:
Dear [redacted],We constantly strive to provide the best service to our customers. In accordance to the Skrill USA, Inc. fee schedule, our monthly service fee has been waived for all non-business customers for the first 12 months of inactivity. Since this time period has now passed your account will be charged with 1 USD on **/11/2015. Please log in and use your Skrill account today to continue receiving the fee waiver.As you already know having an account with Skrill gives you a whole range of benefits. Skrill enables any customer to make online payments conveniently and securely without revealing personal financial data, as well as send and receive money online cost-effectively. To learn more about our services, please visit our Skrill website.Kind regards,Your Skrill Team
 Does it mean that as long as I check my Skrill account once in a while (without making any purchase or addition), I will continue to receive the fee waiver, correct?  If so, how often do I have to check the account until I make a purchase via Skrill?  Once I have all the answers, I will be satisfied.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], We appreciate the additional information provided by you. Your concerns have been reinvestigated accordingly. We have identified another account in your name registered in October 2010 with the following email address [redacted] The respective account has been and still is linked to your [redacted] profile cooperstown_collectibles. As mentioned in our previous correspondence, linking an [redacted] account to a Skrill account is final and irreversible on our side so if you wish to use our services as a means to receive payments from cooperstown_collectibles, you will need to use your old account at Skrill (“Skrill” formerly known as Moneybookers). Please note that your Skrill account [redacted] is still active and can be accessed using the password you have selected for it previously. If you experience any difficulties and cannot login, please consider completing our password retrieval procedure on our login page. Note that once you login to your old account, you can add additional email addresses to it. In the event you do not have access to the email address [redacted], please let us know by contacting [redacted] and further assistance will be provided accordingly. In any case, we will appreciate if you contact us at your convenience and confirm which Skrill account you will use in the future. In case you decide to use Skrill account [redacted] you will need to link a different [redacted] account to it. On a separate note, we can confirm that your Skrill account [redacted] which is linked to [redacted] account `[redacted]` has been closed in January 2013 and will remain so unless you request reactivation. We hope that we have been of assistance and look forward to hearing from you soon. Best regards, Skrill Complaints Department

Dear [redacted], Thank you for your recent complaint about services provided by Skrill USA, Inc. We appreciate that you have brought your case to our attention and kindly...

apologize for any inconvenience caused by our team. We understand you have had an issue with a pending payment and you contacted the Skrill team to seek assistance but have not received a reply in a timely manner. That being said, we should point out that we have been and still are working on a backlog of enquiries and will soon be able to respond much more quickly again. Your patience and understanding are greatly appreciated as rest assured we will do our best to improve our level of service going forward. In regards to the issues you have experienced recently, our system shows that you have received a response from our team on May **, 2015 which correctly points out that if a payment is pending and has not been reflected on your Skrill account, then the buyer has not completed the purchase. In such case, it is up to you (the seller) to get in touch with the person who wishes to pay you and make arrangements with them to complete their payment via Skrill. We are taking this opportunity to confirm that your Skrill account with email address [redacted] linked to your [redacted] profile cooperstown_collectibles is fully operational and you can receive payments on it provided buyers complete the payment process. We hope you will find this information useful and remain at your disposal in case you need any further assistance. Best regards,
[redacted]
Skrill Complaints Department

--- Dear [redacted], We are writing in response to your recent complaint against Skrill USA Inc. referred to the Revdex.com with case reference [redacted]....

Please note that your case has been referred to the Complaints Department of Skrill for further review and response. My name is [redacted], I am a complaints officer at Skrill and I have been assigned to consider your case on behalf of our team. I respect your decision to escalate your complaint to the Revdex.com and would like to hereby take the opportunity to address your concerns accordingly. I am really sorry to learn about the difficulties you have encountered while using our services and I wish to hereby apologize on behalf of our team for any inconvenience caused. I noticed that you have submitted identity and address proof to Skrill for the purpose of verifying your account and enabling your withdrawal options. Unfortunately, due to internal miscommunication Skrill team took a considerable amount of time to review and confirm your documents and during that period you could not access your account balance of $139.00 . Needless to say, such experience is unacceptable and I will make sure to follow up with the departments involved in order to fully investigate the issue and avoid future situations like this. For your inconvenience and composure during your multiple contacts to Skrill, we have decided to issue a courtesy credit to your Skrill account in the amount of $ 30.00. The amount will be added to your Skrill balance within the next 1-2 business days and you will be able to spend it online or withdraw it to your bank account along with the rest of your balance whenever you decide. Your Skrill account is fully verified now and you do not have to go through any further verification procedures so I very much hope that you will consider using our services in the future despite your recent experience. Our team always strives to deliver a good customer experience but we sometimes fall short and for that, I hope you will accept our formal apologies along with the compensation offered. If you are not satisfied with our response for any reason, please do not hesitate to get back to us directly as we would welcome the opportunity to reinvestigate your concerns and help resolve the matter in full. Yours sincerely, [redacted] Skrill Complaints Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 
I...

ended up supplying Skrill with the personal documents they needed, even though I didn't like sharing them, and they did allow me to transfer my money to my account. After this experience though I have closed my account with them.

Dear [redacted],
We are writing in response to your letter dated ** September, 2014 about a complaint against Skrill USA, Inc. with the following reference: [redacted].
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Skrill’s Statement of the Problem:
Complainant has set up a seller account in our system in November 2011 for the purpose of accepting payments on [redacted]. As an online payment processor, it is our responsibility to process such transactions to customer’s Skrill account and then transfer the received funds to a specified bank account maintained by the customer. [redacted]-related payments are made via credit card and thus pose certain chargeback risk. A chargeback applies when a buyer contacts their card issuer or bank claiming that they have not made the payment to or they never received the purchased goods. If a buyer initiates a chargeback, the requested amount is deducted directly from the seller’s account balance which, if not sufficient, may lead to service disruptions and negative customer experience. For this reason sellers should always maintain a positive account balance and to ensure this, we apply a certain reserve. The reserve is a percentage of the funds that sellers receive that is not immediately available for withdrawal but is blocked for a certain period of time for the purpose of providing a source of funds to pay Skrill for any and all, actual and reasonably anticipated claims, losses, cost, penalties and other expenses. The reserve aims to lessen the risk associated with possible chargebacks and non-delivery claims which our company may be faced with and forced to cover at its own expense if the funds are released straight after the sale. The reserve percentage and the reserve period are determined by the feedback score of the seller at [redacted]. This information is published on our website upon [redacted] activation and any time thereafter. It should also be noted that customers who use their Skrill accounts for commercial purposes are bound by our Merchant Terms and Conditions which, among other things, agrees the account reserve and conditions where it can be applied.
At the time [redacted] opened a Skrill account, her reserve has been set at 100% over 30 days meaning that 100% of the funds received on her Skrill account were to be blocked over a period of 30 days before we transfer the amount to her bank account. Although she has not received any payments until recently, the account settings remained unchanged. It wasn’t until [redacted] wrote to us on September **, 2014 that we found out that she is doing freelance work for a company outside the US and that she is no longer selling on [redacted]. With that in mind, our Risk assessment team reviewed the account and removed the reserve accordingly.
The account balance of [redacted] is currently at her disposal and can be withdrawn in full at any time convenient for her. We are taking this opportunity to extend our apologies to [redacted] for the slight handling delays on our side and for being unable to remove the reserve in a more timely manner. We have been working through a backlog of enquiries and we are now able to respond much more quickly. We hope she will understand our position and consider using our services in the future despite her recent experience.
We hope you will find this information useful and remain at your disposal should any further assistance is required from our side.
Best regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Dear [redacted], We are writing in response to your recent complaint against Skrill USA Inc. referred to the Revdex.com under case ID [redacted]. Please note...

that your case has been referred to the Complaints Department of Skrill for further review and response and that you were in a contractual relationship with Skrill Ltd. and not Skrill Inc. As we understand, you complain about the fact that your Skrill account has been closed and several of your recent incoming payments reversed. You want to be accordingly reimbursed for those reversals in the amount of $319. Following a thorough investigation of the circumstances surrounding your case, we have come to the conclusion that your case has been handled correctly on our part and that Skrill has acted in accordance with its published policies. In particular, please note that the reversals in question were performed as per section 11 of Skrill’s General Terms of Use, and your account has been closed in accordance with section 17 of those terms. Therefore, while we realize the seriousness of your concerns, we would nonetheless like to inform you that Skrill will not be cancelling the reversals of your recent incoming payments and will not be reimbursing you for those reversals as you have requested. We realize that this response is likely to come as a disappointment to you and would like to apologise for being unable to provide you with a more positive and elaborative one. We hope, however, that you will understand our position and respect our decision to discontinue our business relationship. If you are not satisfied with our response for any reason and believe we have violated our mutual contract in any way, please refer to section 20 of Skrill’s General Terms of Use for more information on the escalation path. Should you wish to contact us directly, feel free to do so via our on-line contact form: [redacted]. Yours Sincerely, Skrill Complaints Department

Dear [redacted] Thank you for your recent complaint to the Revdex.com regarding services provided by Skrill USA, Inc. formerly known as Moneybookers. We...

appreciate your concerns and would like to take this opportunity to address them accordingly. Skrill is an online payment system that enables businesses & private consumers to securely and cost-effectively send and receive payments online simply by using an email address. With more than 30 million account holders we are one of the largest digital wallets worldwide. Global e-commerce brands such as [redacted] and [redacted] are just some of the merchants who use our platform to accept payments online. Our records show that you have signed up with Moneybookers on June *, 2006 using the email address [redacted] . Your digital wallet account was then funded with a [redacted] (already expired and deleted from our systems) and the amount of $ 47.17 has been added to your balance accordingly. You will have noticed by now that the respective amount has not been used since it was deposited and is still sitting in your Skrill account. However, in order for customers to be able to perform outgoing transactions such as withdrawals, regulation required that we first confirmed their identity. The identity verification our system has prompted you to complete recently is part of our standard “Know Your Customer” procedures triggered by the fact that the account is unverified and you have not logged in to it for a significant period of time. Verifying customers’ identity and ensuring that customers are who they say they are is common practice among financial businesses. This helps us protect clients’ fund and privacy as well as safeguard the integrity of our payment system. Additional information explaining basic facts about our obligations as a payment processor is available in section Money Laundering ([redacted]) and Skrill’s Terms of Use ([redacted]). We appreciate your concerns and respect your decision not to disclose your personal information. What you should be aware of, however, is that Skrill does not support check payments at present and in the case at hand, we can only transfer the funds via bank transfer to a bank account in your name. In that sense, we will still need to collect a minimum amount of information from you in order to process the refund. That being said, please consider providing the following details: - Bank account number - Name of the account holder - Name of the bank and bank routing number (the routing number is the first 9 digits of the number along the bottom left section of your checks) - Confirmation if the bank account is a saving or checking one Once we have the above information, we will go ahead and instruct a payment in the amount of $47.17 which should be completed within 2-5 business days. To get back to us, please use our contact form [redacted] or reply to [redacted] In case you have any questions about our services, please let us know and further assistance will be provided accordingly. Also, if you are not satisfied with our response for any reason, please feel encouraged to contact us directly, as we would welcome the opportunity to reinvestigate your concerns and help resolve the matter in full. We are taking this opportunity to kindly thank you for your co-operation and understanding as well as apologize for any inconvenience our strict security checks might have caused. Yours sincerely, [redacted] Skrill Complaints Department Skrill USA, Inc.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I am pleased with the refund of my money. I did not ask for this to be installed on my computer. I only ask for help with [redacted] as it said my vault password was wrong. However I did get it fixed throught ATT. Thankfull that they refunded my money.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As previously provided/submitted proof being the "PayPal Receipt" and also "All Emails" from the 1 and only order I did "Try" to make with this "Company ([redacted])... This "Company" Clearly charged my card!
The [redacted] Receipt shows BestHairBuy/PinStyle... The actual Bank charges show as "North Firs"
Not only did this "Company" charge my Card once, but they now have charged my card (Which IS currently Closed down down & being Investigated by my Bank) on 3 different occasions (see BOTH Revdex.com Complaints [redacted] & [redacted]) ... Without Requests/Purchases being Made and/or Authorizations... This type of activity is FRAUD!!
As of to date, here are the Charges (see ALL Attachments) this "Company" has charged my [redacted] Card... WithOUT my Permission!!
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 
Date
Type
Description
Ref.#-Chk.#
Debit
Credit
01/21/2016
Atm
PAYMENT 9040 01/21 2211 NORTH FIRS
EB0121161510
$81.67
02/16/2016
Atm
PAYMENT 9040 02/16 2211 NORTH FIRS
EB0216161736
$129.99
02/22/2016
Atm
PAYMENT 9040 02/21 2211 NORTH FIRS
EB0221160642
$19.98

Dear [redacted], Thank you for providing additional information in relation to your complaint. We are sorry to hear that your bank is still unable to process the funds sent you by Skrill. Please note that your bank [redacted] Limited ([redacted]) is connected to the SWIFT network. What this means is that all the information they need in order to locate the missing payment and process it, is contained in the MT103 SWIFT reference provided to you previously. Banks connected to the SWIFT network communicate via the network especially when it comes to tracing payments and they do not exchange emails. When contacting the sender bank, your bank should quote the following payment reference: [redacted] We hope that we have been of assistance. Should you have any additional questions, please feel invited to contact us directly at [redacted] . Best regards, Skrill Complaints Department

Dear [redacted], We are writing in response to your complaint against Skrill USA, Inc. referred to the Revdex.com with case reference #[redacted]. As we understand,...

you complain about the fact that there have been two charges to your checking account for $51.45 each, corresponding to payments allegedly made via Skrill. You claim that you did not authorize these charges and want to be reimbursed by Skrill in full. We are really sorry to hear that you have been charged for payments you do not recognize. Unfortunately, however, after a thorough investigation on our part, we were unable to identify any payments or payment attempts under the e-mail address mentioned ([redacted]) or matching the rest of the details included in your complaint (such as names, address, etc.). We were also unable to find any Skrill account registered with those details. If the payments in question have indeed been processed by Skrill, we kindly ask that you get back in touch with us and provide additional information which would help us identify these payments in our system. For example, if you have a credit/debit card linked to your checking account or if you have received confirmation e-mails from Skrill to an e-mail address of yours which differs from the one already provided in your complaint ([redacted]), please let us know as this would help us in our search of the disputed payments. Once we have more information, we would be happy to re-investigate your concerns and help resolve the matter in full. You can get in touch with us directly by calling our toll free number, [redacted], or via e-mail. For more information, please refer to our contact page: [redacted] Yours Sincerely, Skrill Complaints Department

Revdex.com:
I have spoken to my credit card company, and they have refunded my money and gave me a new credit card with a new number.
Sincerely,
[redacted]

sans-serif;">Dear [redacted], We are contacting you in response to your recent complaint against Skrill USA Inc. referred to the Revdex.com with case reference #[redacted]. First off, please note that you are in a contractual relationship with Skrill Ltd. rather than Skrill USA Inc. and that the Revdex.com is better- suited to facilitating complaints against entities which have been incorporated in the United States of America. Your case has been referred to the Complaints Department of Skrill Limited for further review and response. We appreciate your feedback and are sorry to hear you about your experience. We would like to hereby welcome this opportunity to investigate your concerns and to address them accordingly. As we understand, your complaint is related to a couple of chargebacks which Skrill received in March for payments originally made to your Skrill account under transactions IDs [redacted] and [redacted]. Our records show that you have been notified via email as soon as Skrill received the respective chargebacks on ** and ** March 2015 and we can also see that you have duly asked Skrill to dispute the chargebacks on your behalf. Further to your request, we filed a dispute for both chargebacks on * April 2015. At the time, we sent you an e-mail to confirm the actions taken on our part as well as to let you know that we would re-credit your Skrill account if the objections were to succeed. We understand you are unhappy about the fact that the objections were unsuccessful, that you were not notified of this in a timely manner, and that Skrill did not present you with the opportunity to appeal the bank’s decision. We understand your frustration and realize the seriousness of your concerns. Let us assure you that we appreciate your business and take similar issues very seriously. We always try to resolve problems so we have undertaken a thorough investigation into this matter. Our findings are provided below for your reference. • Although Skrill disputed the respective chargebacks as per your instructions and in accordance with applicable dispute procedures, Skrill has not been informed about the negative outcome of the objections. It should be noted that Skrill, in its capacity of a payment service provider, does not receive information about unsuccessful objections, hence its inability to follow up on the matter with the affected customer. • The reason provided for both chargebacks was “Debit for Fraudulent Transaction” meaning that the original payments were in fact made by somebody else and not the card holder. In similar cases, Skrill does not have the right to appeal the decision once the initial objection is declined. • The chargeback fee you complained of is imposed on Skrill by the bank and is passed to you in accordance with sections 4.2. and 9.4. of the Skrill Merchant Terms and Conditions. Skrill offers chargeback protection whereby such fees could be absorbed by Skrill under certain conditions. For more information, please feel encouraged to contact our Merchant Services department directly at [redacted]. We appreciate that this particular situation has been a discouraging experience on your part but hope you will understand that the respective losses have occurred through no fault of ours. All things considered, we are satisfied that the chargebacks and related fees have been handled correctly on Skrill’s part. We acknowledge the fact that you have raised several other issues related to your overall experience with Skrill including but not limited to the response time of our service team. We normally aim to respond within 24 hours, however, we are currently receiving a high amount of enquiries and though we will make every effort to reach our commitment to you, we may temporarily, be unable to do so. We are taking this opportunity to thank you for your feedback as well as assure you that we will do our best to improve our level of service going forward. Feedback is always welcome and is a valuable part of our business so if you have any further comments or suggestions, please don’t hesitate to get in touch. We hope you will continue to use our services despite this situation and will accept our apologies for any inconsistency of service you feel you have received from Skrill. If you have any further questions about our services and, more specifically, about the handling of chargebacks, please let us know using our contact form ([redacted]) and further assistance will be provided accordingly. Yours Sincerely, Skrill Complaints Department

Dear [redacted], We are writing in response to your complaint against Skrill USA Inc. referred to the Revdex.com on or around December **, 2015. Please note...

that your case has been passed to the Complaints Department of Skrill for further review and response. As we understand, your complaint relates to a bank wire transfer in the amount of $95.00 that you instructed from your Skrill account to your bank account on December *, 2015. You claim that although the payment has been requested over 2 weeks ago, it has not been credited to your bank account yet. We are sorry to hear about your experience. We value all our customers and always try to resolve problems so have undertaken a thorough investigation into this matter. According to our preliminary findings, the payment has been successfully executed our part and funds left our bank account on December **, 2015. We have contacted the processing bank, i.e. [redacted] Bank to confirm the status of the payment as soon as we receive more information. With the holidays season upon us, the information we expect to receive from the processing bank may take longer than usual. We kindly ask for your patience and understanding. Rest assured, if the financial details you registered with Skrill are correct and complete, the funds are either on its way or have already been received at your bank and are awaiting clearance. While waiting for the response of [redacted] Bank, we would like to take the opportunity to confirm the bank details you have registered with us . A separate email will be sent to you so as to ensure that you have instructed a transfer to the correct bank account. Assuming you registered your bank details correctly but the transfer did not reach your bank account within the standard 2-5 business day timeframe and this was due to an error on our or our bank’s side, we will make sure to compensate you accordingly. We look forward to receiving your response to our separate email. We will endeavor to keep you posted on the progress of our investigation and get back to you with additional information as soon as we hear back from [redacted] Bank. Best regards, Skrill Complaints Department

I noticed 4 charges on my bank account.
Two for 102.90.
Two for 77.28$.
I never heard of this business ever. I called my bank account and canceled my card. Disputing these fraud charges. This business is a scam, and they are somehow using card skimmers to charge peoples bank accounts. I hope this place gets SHUT DOWN, and the owners PUT IN PRISON for fraud.