Skullcandy, Inc.

Skullcandy is willing to either replace the product or issue a refund. Please let us know which is the most desired outcome and we will be accommodating. Thanks,Skullcandy CS

We are happy to send a Prepaid return shipping label as a one time courtesy Our customer service representative will email it to Ms*** the label For future reference a return label is different that a prepaid return label and all future returns or warranty returns will need to
be covered by the customer. Thanks,SKullcandy Customer Service

We appreciate Mr*** and are grateful he choose Skullcandy After reviewing Mr***'s complaint, Skullcandy will be happy to honor the terms of our return policy Our link can be viewed
here: *** I have also attached a copy Once we receive Mr***'s product back via his choice of shipping we will credit him his original purchase price. Sincerely,Skullcandy

Complaint: ***
I am rejecting this response because: the headphones I returned were the ink'd wireless headphones that I submitted a warranty claim for. Skullcandy's claim that they were not is completely falseThey sold us a shoddy product and then they stole it from meThis is a very poor business practice
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because I confirmed with the customer service representative that this is a manufacturer defect because 'FitFin' technology does not fit and there aren't different sizesI want all my money back, no promo code, and a prepaid shipping label to return theseThe customer service representative on the phone did not clarify to me the return policy and that you have to pay for the return shipping, she simply claimed that because you already issued one prepaid label, you cannot issue another
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Alexi N***

I have spoke to *** on the phone. We will be sending him another replacement Method Wireless ear buds. Skullcandy does not have a upgrade from the Method Wireless. We will stay in touch and see if we get better results out of a new pair. Sincerely,Jared P***Senior Global
Manager of Customer Service

Complaint: ***
I am rejecting this response because: I was contacted however no resolution as of yet by UPS or
Astro gamingI am having to wait up to another business days on the reopened case to be investigated AGAINWill post accordingly when I have more information from UPS or Astro gaming
Sincerely,
*** ***

Good day Alexi,Thanks for reaching out to us, and I apologize for any inconvenienceI have done some research into your case, and located your transcript with our customer service agentIt sounds like you were given a call from a supervisor today who explained that the reason for the delay was
because there was no printed form inside the package which is very important (and noted multiple times throughout the process)The good news is, we have now processed your warranty and you should have received an email with your codeJust to be safe, this information is: RMA Coupon for ***, $21.00, is " *** ".If you have any questions or concerns please let us know!Yours,Skullcandy Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Skullcandy apologizes for the delay in getting Ms*** her AUX Cable A supplier had an issue which caused this delay We are sending Ms*** a replacement AUX cable for her Hesh headphones today We appreciate her as a Skullcandy customer and want to thank her for the
opportunity to correct this situation If there are any questions please feel free to email ***@skullcandy.com or call ###-###-####

Skullcandy has processed Mr***'s warranty claim He should receive a new product in 7-business days

The UPS case has been reopened and it is currently being worked on *** will be contacted by either Cherise on our Astro Customer Service team or UPS shortly

Hello MsC***,Thank you for reaching out to us, and I apologize for any inconvenienceUnfortunately we are unable to pay shipping costs for returning defective products for warrantyWith that said, we are sensative to the costs, and would never expect a customer to pay high rates for this
There are many economical options to ship back your defective products through USPS, even with a tracking number.If you have any further questions or concerns please let us know!Regards,Skullcandy Customer Support

A manager at Astro is currently working with Mr*** As of right now, the customer is being taken care of and we will be sure to get them working equipment. Sincerely,Astro Gaming

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We apologize that Mr*** has felt like he has been given the run around, but that was not the intention Astro is trying to giveWe can get you a label to get the replacement headset back to us for a refund of $If you would like to proceed, if he can please respond to his case in Zendesk and we will get him taken care of

We have two claims that we will senbd replacement products If we can get an image of the product your daughter had we will replace that one as well More than happy too. Sincerely,Skullcandy Customer Experience

Skullcandy has offered a upgrade to our newest speaker The Barricade We will continue to communicate through our CS channel

We did not receive a Skullcandy product to our returns facility. As previously stated we do not warehouse non-Skullcandy items to be returned at any future date. We are unable to warranty something that was not a Skullcandy product