Skullcandy, Inc.

We have let Mr*** know he can more than likely print the label off at his local UPS store, or if he has any more issues, we would personally send him the label through the mail

Thank you for informing Astro/Skullcandy about this error We have issued a refund back to Mr***'s form of payment on 7/25/ This should reflect on his account within standard times his banking institution may take Please let us know if we can help in any other
way. Sincerely,Astro Gaming

Complaint: ***
I am rejecting this response because:I prefer both and that’s what I’m asking from
your companyI believe we’re way outside of you companys warranty issue, considering the fact that I was originally sending in TWO set of your headphones that broke in the same period of timeThe condescending response about not being a financial reimbursement or promise is unacceptableYou guys are acting as if I’m asking for much and this complaint is same as someone regularly contacting your customer serviceThis isn’t a case and the fact that I have to go through Revdex.com to even get any type of attention on the matter is unacceptable on its ownI need to treated with the fact that this is special case not a case you guys learned while trainingWhat company debates and goes back and forth with a customer REPORTING them to the Revdex.comThere’s no wonder your rating is a F, you guys obviously don’t care about the customer whatsoeverI asked for both and I’m going to stand my ground on that demandIt’s only what’s fair considering you’re completely forgetting that I was sending in not one pair but TWO PAIRS of your headphones to be “looked at”I want both and I’m not compromising on that because you guys won’t even meet me halfway, I REPORTED this to ge acknowledged and some fairness/resolution on this issue, I’ve done all the work and you guys are giving me an ultimatum, how fair is that? I want both and I don’t appreciate receiving a condescending message in replyThat’s truly unprofessionalI can’t believe after all this and the extent I had to go through for my issue to be addressed, what I want and need as a paying customer doesn’t matter whatsoeverI want this escalated to the CEO
Sincerely,
*** ***

A credit of $is being processed and could take up to business days for the consumer to see that reflected on their CC account. Thanks,Skullcandy CS

Hello MrL***,Thank you for reaching out to us with your concernUnfortunately we do not regularly have earbud cases to send to customersHowever, I will look around the office to see if we can find a case for you, and I will get back to you as soon as I can.Please feel free to contact us again
if you have further questions.Regards,Skullcandy Customer Support

We have issued Mrs*** a credit for her purchase price Astro now considers this matter closed

Skullcandy has issued a coupon for the value of the missing item This is an exception we are glad to make and if there are any future claims a physical product will be required before we can process any additional claims.Sincerely,Skullcandy Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, assuming that the new ear buds, in fact work. I say this as I'm sitting on three fails to date. Thank you for looking this up.
Sincerely,
[redacted]

Jared P[redacted] - Skullcandy's Customer Experience Leader has spoken to [redacted] and have a solution to his concer.  [redacted] wants a older version of the product we carry and helped us to recognize and image on our site that had been overlooked for updates.  We have had our digital team review and...

correct any image issues with the Smokin Buds 2.  Jared P[redacted] is going to find and send out the old version of this product that has the old version of our mic.  [redacted] informed us that color and age is not an issue "I just want the mic that I have had."  This will be in the mail by Wednesday 3/9/2016.  Skullcandy will consider this issue solved and closed tot the customers satisfaction.

After careful review Skullcandy has issue Mr. [redacted] a $25.00 code to be used on Skullcandy.com only.  Thank you Mr. [redacted] for rockin Skullcandy!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is not true that I did not provide the address to which the return was shipped—as noted in my correspondence with your agent via email, I used the address on the delivery invoice after Skullcandy did not respond to my email requesting information about making a return, which should be made evident on the website anyway. Regardless, I appreciate your agreeing to issue my refund.

If we could get the names of the headphones that Mr. [redacted] sent in we are happy to replace them. Thanks,Skullcandy Customer Service.

After reviewing Ms. [redacted] Skullcandy is processing a refund as requested.  This will appear back in Ms. [redacted]'s account with in the time her bank may take to process this.  Skullcandy is processing this with out proof of return tracking or the address of where the product was shipped...

to.  We value Ms. [redacted] as a Skullcandy customer and the chance to correct an unfortunate series of events.

Skullcandy has issued a refund and has shipped a replacement as a one time courtesy.  We appreciate you as being one of our customers and the chance to make this right.  Please allow 7-10 business days for this to reflect through your banking institution. Sincerely,Skullcandy CS.

Hello Mr. G[redacted], Thank you for reaching out to us, and I apologize for anyinconvenience. I did a little research and it looks like everything has beenresolved.If you have any further questions or concerns, please let usknow! Regards,Skullcandy Customer Support

We are sorry to hear that our troubleshooting did not solve the issues with Ms. [redacted] headphones.  We will be issuing a credit for $164.39.  Please allow 7-10 business days for this to reflect on the CC# used. Sincerely,SKullcandy CS.

Complaint: [redacted]
I am rejecting this response because: First, I have posted a picture of...

the card insert that comes with the headphones specifically stating in all caps: "DO NOT RETURN YOUR GEAR TO THE STORE."  You instruct your customers not to return the gear and the repair process is dragged out so the product cannot be returned.  Second, I was charged $75 for a replacement headset on 9/7.  As the second screenshot shows, the payment was made to Astro.  I'd like the fee refunded as well as my original headset returned to me (which is in your possession).  We've spent nearly two months on this now.  Their repair team damaged the new headset.  A brand-new A40 TR headset will not work properly with a brand-new mod kit microphone out of the box without a repair from Astro and I'm a requesting a full refund due to this.   The headset has been in transit or in Astro's possession longer than I've had the chance to use it.I have already contacted a legal team with the facts of my case to see if any litigation can be pursued such as a class action lawsuit.  In the meantime, at least they are continuing to provide evidence of deflecting my request and misleading the general public. 
Sincerely,
[redacted]

Skullcandy appreciates Mr. [redacted] and his years of being a great customer to us.  We apologize for any incontinence this may have caused and will be sending him a Coupon code for the amount of his purchase.  This code will allow him to go on to Skullcandy.com and use that coupon amount...

towards the purchase of any of our products.  This can only be used on Skullcansy.com and is not subject to any current or future promotion.  Skullcandy customer service will be reaching out to him for further instruction.Sincerely,Skullcandy.com

Our customer service team is working to get Ms. [redacted] the resolution she is requesting.  We are working to file a claim to UPS that will allow us to issue a credit to Ms. [redacted].  We should hear back from UPS shortly and will follow up with her through our customer service...

channel. Sincerely,Astro Gaming.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Thank you for your assistance in this matter and resolving the situation. I greatly appreciate it and will continue to be a loyal customer and spread the good reviews about Skullcandy products and customer service. Thank you again!