Skyhawke Technologies, LLC

The customer was sent the link in chat to purchase the Full Version One Time Purchase of The Golf Club promo, which was on sale for $When placing an order there are multiple verifications to go through including the name, description, and price of item being purchased There are also terms stated consistently that this software is non-refundable Once purchased and activated, we are unable to refund the customer It has been verified that Mr [redacted] has purchased this product at $online himself, received a receipt confirmation immediately afterward, then activated this purchase We cannot refund this purchase

Revdex.com:While you have made refunds in the past and you should for defective products and it is hard to use the membership when the SGX does not work and you insist on replacing it And while I do not look forward to having the continued problem with the unit, service, etc, you can send the pre-owned unit to me And when the replacement dies, which it will if history is a guide, I will no longer be a SkyHawke Technologies customer.You can have any further communication with me via email [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Skygolf representatives on three or four occasions lied to me or put me off regarding availability, fixes or resolutions to my problemI would think being a ten year loyal customer, I would have been treated a lot better I have found out on a different web site that this issue has had a lot more poor complaints Regards, [redacted]

Mr [redacted] registered his SkyCaddie watch on 1/20/ It had a month warranty, which expired on 7/19/ Since the SkyCaddie Watch is out of warranty, he was provided with discounted replacement options, which he refused We will not be able to replace it at no charge since it is well outside of the warranty period and will contact him to present those replacement options again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hi Mr [redacted] , The SkyCaddie Watch that you registered on 7/8/came with a month warranty which expired on 1/4/ You are not eligible for a warranty claim since your warranty expired over years ago For this reason we cannot offer a free replacement to you We also no longer offer the SkyCaddie Watch and do not replace the batteries as we do not have batteries in stock However, we do have some recertified products available at discounted rates for long standing customers such as yourself If you decide to browse these product options, you can view them at [redacted] where the prices start at $ If you need assistance with your order, please feel free to contact us at 866- [redacted] Best Regards, Stephanie PowellManager, Customer SupportSkyHawke Technologies

Hi ***, We are working on a solution for customers that are in the same situation as you Once we have those details available for all, we will publicly share However, you can be assured that you will be eligible for the $99/year membership We hope to have this plan worked out by the end of the week and will contact you via phone once it is doneBest Regards, SkyGolf Customer Care

We contacted the customer to confirm the shipping date of the SkyCaddie Touch, which he pre-ordered They should be available to ship by the end of October He currently has a loaner SkyCaddie to use until his SkyCaddie Touch is received The golf balls will also ship with the new
product The customer was ok with the shipping date as long as he receives it by the end of October

Complaint: ***
I am rejecting this response because: The "so called discount" is not much less than the full cost of the product and seems to be a deliberate attempt to have the consumer to pay for an entire new GPS device instead of just replacing a battery for a much lower cost. When my car battery dies, I buy a new battery, not a new car
Regards,
*** ***

We have contacted this customer to apologize for the returns and assured him that we will make sure he's satisfied with our newest product We've offered a 50% discount and once the product launches, we will contact him to get his order placed He will then return his SGXW to
us
Regards,
*** ***
Manager, Customer Care Operations
***@skyhawke.com
601-***

Complaint: ***
I am rejecting this response because:This is a fair resolution for many if not most, however it is not fair to a customer such as meI purchased the Game Improvement Package for $in April with the intention of using TGC once my house construction was completed Almost a year later, my house is not complete so I haven't purchased TGC yet either So this resolution is unfair to me because I purchased my Skytrak and the GIP package with the understanding that I would be paying $per year for the right to access 3rd party golf simulation, but under your current resolution I would have to pay $per year, even though these were not the terms at the time of my purchase So please extend your resolution to customers such as myself as well
Regards,
*** ***

Hi Mr***, I apologize that your experience has been unsatisfactory. We will contact you today and offer a free replacement recertified SGX since I do see that you purchased a recertified in March of 2017. Recertified devices have a day warranty but
we will make an exception in your case so that you have a working device and can get back on the golf course using your SkyCaddie. Best Regards, *** ***Manager, Customer Support Operations

We want to sincerely apologize for the confusion through the weekend regarding subscription information and levels for simulation use provided by third partiesAs some of you have correctly pointed out, the Game Improvement Package (“GIP”) priced at $per year has served as the gateway
subscription to 3rd party simulation software since early Information released by our team over the weekend conveyed that the simulation gateway level had been changed to the Play and Improve Package (“PIP”) at $per yearThis change was made to put us in compliance with our licensing agreements with the 3rd party simulation partnersThis effort to correct a recently discovered compliance problem that has existed since early in was implemented poorly and without regard to what had been communicated to you at the time of your subscription purchase Moreover, we failed to mention that we upgraded, at the time of the change, all impacted customers to the PIP package for FREE for the remainder of their current subscriptionFor most of you, this free upgrade covered 9-monthsHowever, for a few dozen it covered only a month or two leading to a lot of unnecessary concern and questions when renewal notices went out via emailWe value you as a customer, and we want to make this right In full recognition of our mistake, we have taken the following action for those accounts that purchased third-party simulation packages and have been provided access under the GIP package sold at $per yearAt the time of this change, accounts impacted by this change were upgraded to the PIP package at no charge for the remainder of the current subscription, and for as long as the SkyTrak device stays under your ownership, those same accounts will receive an Exclusive Upgrade Coupon at renewal time to allow the purchase of the PIP package at the same price as the GIP packageOur team made a mistake in how it handled a contract compliance problem, and we want to apologize for this error as well as any inconvenience this has causedWe hope you recognize our effort to make it right by grandfathering your ability to have the access you expected, and more, via the free upgrades Since your account had already been upgraded at the time of the change, you should not have seen any interruption in accessHowever, if you do have a problem, please contact our customer service department, who is standing by to correct any mistakes Again, our apologies for any inconvenience and thank you for entrusting us as a resource for your golf practice, competition and entertainment Sincerely, SkyTrak Support Team 866-***

I've reviewed the account and communications from the support representatives that you spoke with and do not see any inconsistencies in the information that they gave you. We cannot disregard the terms and conditions of the warranty. Once the device is out of warranty, we provide discounted replacement options so that you are not without a SkyCaddie. I will be glad to offer you a larger discount (50% off) on the recertified products that we have in stock. If you'd like to take advantage of this, please email me at *** I'd like to reach a compromise and get it resolved. Best Regards,*
*** ***Manager, Customer Support Operations

Mr***, We are unable to refund you for the device and membership. All pre-owned SkyCaddies are final sale items and are non-refundable. These terms are listed on the product information when you purchased online and can also be found in our FAQs. Memberships are non-refundable after the initial days. Our offer of a free recertified replacement still stands. A supervisor attempted to reach you today to see if you would like to take advantage of this. Please contact us with your shipping address if you change your mind. We have documented your account. Best Regards, *** ***

Complaint: [redacted]
I am rejecting this response because:  I purchased the pre-owned sgx for $89.65 on 3/16/2017, order # [redacted], serial #[redacted].  I renewed my Birdie memberhsipon 3/15/2017, order # [redacted] for $29.95.  I would like a refund of $119.60
Regards,
[redacted]

Hi Mr. [redacted], The SkyCaddie Watch that you registered on 7/8/14 came with a 6 month warranty which expired on 1/4/15.  You are not eligible for a warranty claim since your warranty expired over 2 years ago.  For this reason we cannot offer a free replacement to you. ...

We also no longer offer the SkyCaddie Watch and do not replace the batteries as we do not have batteries in stock.  However, we do have some recertified products available at discounted rates for long standing customers such as yourself.  If you decide to browse these product options, you can view them at [redacted] where the prices start at $49.95.   If you need assistance with your order, please feel free to contact us at 866-[redacted]. Best Regards, Stephanie PowellManager, Customer SupportSkyHawke Technologies

Complaint: [redacted]
I am rejecting this response because: Skygolf representatives on three or four occasions lied to me or put me off regarding availability, fixes or resolutions to my problem. I would think being a ten year loyal customer, I would have been treated a lot better.  I have found out on a different web site that this issue has had a lot more poor complaints
Regards, [redacted]
[redacted]

The customer was sent the link in chat to purchase the Full Version One Time Purchase of The Golf Club promo, which was on sale for $795. When placing an order there are multiple verifications to go through including the name, description, and price of item being purchased. ...

There are also terms stated consistently that this software is non-refundable.  Once purchased and activated, we are unable to refund the customer.  It has been verified that Mr. [redacted] has purchased this product at $858.60 online himself, received a receipt confirmation immediately afterward, then activated this purchase.  We cannot refund this purchase.

Hi [redacted], We are working on a solution for customers that are in the same situation as you.  Once we have those details available for all, we will publicly share.  However, you can be assured that you will be eligible for the $99/year membership.  We hope to have this plan worked out by the end of the week and will contact you via phone once it is done. Best Regards, SkyGolf Customer Care