SkyLine Relocation

Dear D***, When you reserved your move we have notified you as delivery may take between 7-business days Please look at the email we sent you on June 8th- two weeks before your move Email sent – 6/Hello Dionna, Re delivery time frame: If I have to be politically correct, (before we are getting closer to your move date)by law, I must say that delivery could take between 7-business daysHowever, once we get closer to your move date we will have more targeted dates of arrival for you We will also provide you with our driver's phone number so you can check the status of you delivery at any given time along with ongoing communication with our dispatch departmentOn our end, we also must make sure you are going to be ready to receive your personal belongings and therefore we will give you plenty of noticeIf you do have any special requirements about delivery, please let me know and we will do our best to accommodate Feel free to contact me with anything you may need We still have days to deliver your belongings which you will receive much prior to this day Of all our representative have been utterly responsive to your phone calls and emails, and always provided you with a respectful customer service experienceWe are moving other families to your destination and none of them expressed similar thoughts If for any reason we fail to deliver within the time permitted you will be fully compensated for delay, same as If for any reason we fail to deliver within the time permitted we provided you initially -which we will not- you will be compensated, same as any reputable carrier’s policy

Dear B***, Thank you for responding to our letter and providing us with more information We are writing to let you know that we have submitted your case for reassessment in order to find conclusive evidence to support your claim Our reports show that we fully honor our contractual agreement and met the obligation required by law Our records also show that we have received a notarized release form (attached) from you, indicating you have no unsolved issues with us Re payment: our system shows t a check has been sent to you and we didn't receive an undelivered notice Even though we have met our legal obligations, we do wish to further investigate your concerns as they are in conflict with our records- We wish to settle that If you don’t mind, we would like to contact you immediately so we can have the opportunity to shed a different light on your perspective Customer service matters are not taken lightly here at Skyline Relocation and we would like to ensure all your needs are taken care of Thanks in advance [redacted] P Team Skyline Relocation Inc

We always make sure we address our clients’ needs within hoursOur records show you have been contacted by our representatives within the hour time frame We are also showing you have received the required information to go ahead and start the process of claim If it at any point you require further assistance feel free to contact us and we will be more than happy to assist you

June 30, Revdex.com, Inc Euclid Avenue, Cleveland, Ohio 44115­ Re: Revdex.com letter dated June 25, Repair Issues Complaint Dear [redacted] ***, We offer the following responses in regards your letter about a customer complaint The customer brought a BMW Xthat he purchased at the auction with an engine problemThe fact that he was able to purchase this vehicle at less than 50% of the price should have indicated a major problem He informed us that he thought the vehicle needed the head gaskets replacedWe agreed that that could be the problem, but felt it could also be more involved then thatWe stated that it would require more detailed diagnostics to be sureWe indicated that it would require $+ tax, diagnostic feeWe informed the customer that the $would be credited to any repairs we made He waited several days before authorizing us to proceedWe estimated a price of $2,to do the job, providing no further issues were discoveredAfter some discussion we agreed to do the repair for $2,400.00, less the $diagnostic fee, with $1,up frontWe also, added a notation to the repair order stating that if the engine was not repairable he would not have to pay more than the $tear down chargeA copy of the repair order was made and given to the customer as the original did not have that statement on it We brought in a factory certified BMW technician to work on the vehicleUpon tearing down the engine it was discovered that there was indeed a bad valve and engine block damageAfter several days of research we found a machine shop that could repair the blockWe contacted the customer and informed him it would be approxanother $1, to do the repair After a couple of weeks the customer told us he did not want the work done Shortly after that the customer came inWe again explained everything to him, and proceeded in making out a check for the $($1,­ $800.00)He began to argue and said we told him tear down would be $We showed him the repair order, and he said forget the check he would never deal with us againSome time later that week he, unknown to us, removed his vehicleActually, the engine was repairable, but we were going to issue a refund anyhowThat was the last we heard from him until approximately one week later when he called and said we kept his partsWe returned his parts and told him we did not do so sooner as we did not know he was going to take his carHis abusive language was not appreciated either Based on the time the vehicle sat here waiting for the customer to get back to us each time, we just allocated the $to storage fees We hope this addresses any issues regarding this matter, if not please do not hesitate to contact us Sincerely, [redacted]

Thank you for the responseWe have been in contact with the company regarding the lack of proper packing materials used or no packing materials used at allWe have documented the damage with photographsWe feel however that the damage was caused directly through the companies negligence in packingWe will be filing a claim for the damage However, the company sold us the packing service that we did not receive as our items were not actually packed but merely dumped into large boxes for transportWe did not receive the extra service we paid $dollars or $per cubic foot forWe would like to be reimbursed for this serviceThank you Complaint: I am rejecting this response because: Regards, L [redacted] ***

Complaint: I am rejecting this response because: Regards, L [redacted] Hello, We will be filing a claim with our insurance for damagesWe are asking for reimbursement for services not receivedSpecifically the packing service which was not providedWe were told items would be wrapped individually and cratedThis was not doneL [redacted] ***

Complaint: I am rejecting this response because:I appreciate your responseI don't see how having our belongings delivered in a week span from piis a special delivery instruction? Especially when the agent who booked us knew we were packing up our entire dwelling, including a baby cribIt seems like any successful business in your industry would have that as standard practice Today marks weeks since our belongings have been in your warehouseI still haven't received a call saying they are heading to MichiganThat's closing in on your business day maxPlease let me know if you have any additional information on our delivery scheduleWe are seriously struggling to maintain any type of structure and stability without our belongings Thank you, D [redacted] ***

We hired this company to move from California to Texas. The cost was $4,000. The price is to cover the disassemble and re-assembling of furniture, wrapping and unwrapping of furniture, loading and unloading of all furniture and boxed items.
- The movers were late to deliver at new location
- Several pieces of furniture were damaged
- Several pieces of furniture were never unwrapped
- Nothing was re-assembled
- Missing items AND boxes (conveniently, the exact boxes that had expensive items)
To process your claim for damaged, missing items, you have to file with a THIRD PARTY. It is extremely time consuming, heavy paperwork and they make you jump through so many hoops – most people don’t even bother completing the process. Had to submit documents more than once.
Once processed, we received $160 for all the missing and damaged items, which were at least 5 times that amount in cost AND we did not receive the promised services (see above, unwrapping, assembly, etc. We even STILL have their moving blankets because their lazy movers didn’t unwrap and just left them, which we used as proof that that was not taken care of). After much fighting for what was right, we ended up getting $250 back which is pathetic.
The woman we spoke with at the company even admitted that had we taken pictures before and after we could have processed for more money (BE WARNED: TAKE PHOTOS BEFORE and RIGHT AFTER!) and she ACTUALLY TOLD US he didn’t believe us. Talk about unprofessional.
Of course, if you make all the way to the company actually processing you a payment, they require you sign a document before receipt of your “complete & satisfactory settlement acknowledged”.
BUYER BEWARE! THIS COMPANY DOESN’T CARE ABOUT IT’S CUSTOMERS IN THE SLIGHTEST AND YOU WON’T GET WHAT YOU’VE RIGHTFULLY PAID FOR, LET ALONE REIMBURSED SHOULD YOU HAVE SOMETHING LOST OR DESTROYED BY THEM. USE AT YOUR OWN RISK.

We always make sure we
address our clients’ needs within hoursOur records show you have been
contacted by our representatives within the hour time frame
"">We are also showing you
have received the required information to go ahead and start the process of claim
If it at any point you require further assistance feel free to contact us and
we will be more than happy to assist you

First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.
Skyline-Relocation regrets that the customer states they have sustained
damagesDamages are a rarity We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law. The customer was sent login information in order to file a claim online after the completion of the moveThe claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint. All the above can and must be compensated through the claims process as required by federal regulations Per Federal Regulations we must NOT voluntarily pay any claims unless filed in writing per the filing requirements and within the time limit allowed by law. For further assistance with filing claims the customer may contact CSI directly at ###-###-#### or via email at [email protected]. Please provide Claim ID 4###when contacting CSI.
The customer filed their complaint prematurely and without allowing us to even see any photos of the damage. We will be better able to address their concerns once we are able to know what is damages, determine the extent of the damage, etc. This cannot happen until the move is 100% complete, once the customers have unpacked and made a log of their damages.
We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

As you may know, it has been brought to our attention that you sought to resolve any issues or concerns you had regarding your move through other platforms, such as the Revdex.comWe would like to apologize for the delay in responding to your Revdex.com claimAs you are well aware, we have been communicating
with you directly via email and by phone but we're not aware you wanted to use a third party for communication. Unfortunately for us all involved, it has been almost an entire year that Skyline has been in communication with you, with no problem doing so throughout our conversations regarding the move sand all steps and arrangements thereafterHowever when the time came to confirm both your delivery and pick up, it always resulted in voice mail or no answer at allOf course, collecting payment, compensation for your accumulated storage fees as resulted in the same fashionNot to mention the "intentionally" declined cc charges and bounced check(s)! Respectfully, we want you to be reminded that from our standpoint, regardless of how uncommon your ongoing situation was we were always there to accommodate your special needsSkyline never gave you any grief about the delinquent or cancelled payments that could not be clearedIt's a bit puzzling as to how it's been such a struggle to communicate with you from day one of your moveHowever, you did not have any problem reaching out to us once your delivery had arrivedSadly, then you were stating that you were missing "certain items"As a procedure, we responded to your emails right away as well as your request for claims informationThen immediately started the process of reviewing your contract, to refresh ourselves as to what type of insurance coverage you signed up for exactlyAfter further review, your paperwork did show that you DID NOT purchase any additional insurance coverageTherefore, unfortunately, you are only eligible for the "free limited liability claim", as stated in both of our copies of the contract. Please Frank, we understand that any "loss", is a bad thingBut let's not dwell on what we can't improve on! So, initially we valued your missing items and compensated you 10% extra of the actual market priceI understand now, after you apparently thought about it further that will not necessarily satisfy youWe are not necessarily sure of the nature of your intentions for this claim with Revdex.com, but we would like to think that this is not one of those times when an individual is trying to "beat the system"We are very aware of your displeasure, but please let's not make this more than what is factual. For the record, we do use a 3rd party company to make sure that all claims are done within 100% compliance with the Department of Transportation laws and regulationsPertains to your missing item/items, unfortunately there is no way for us to really know what exact items you had in your boxes, Or what the condition of those items were before they had been deliveredEven though the contract clearly states that the free limited liability policy does not cover the content of boxes we went beyond our usual protocol treated your request with special attention out of good faith, trusting and believing that the missing items you claimed were actually absent from your shipmentSeeing as you contacted us again today (Wednesday, 17th of February) stating that you are not accepting our more than generous compensation and that you would like to take it to arbitrationPresumably, due to the threat of not only an unnecessary arbitration, you have been either unable or unwilling to come to an agreement, or even confirm our multiple efforts to fix this issue? But for the record, you as the client are free to say whatever you want (true or otherwise)We are TRULY bound by laws to not fabricate anythingWe can only hope for the same by our clients.Therefore in closing this message, we have yet again replied to your latest email and will have all the required arbitration information for you by FridayWe genuinely hope you understand that Skyline has not only met all the required actions by Law, but surpassed it.This is once again a formal introduction to not only request to offer compensation of your damaged or missing itemsWe at skyline would like to extend our greatest apologies for falling short of your expectationsSkyline Relocation takes our clients satisfaction, as well as our reputation very seriously, and it is very important to us to not only keep a good rapport with our current clients but to also provide future clients a great experience as well.Sincerely,T***

Hi! I really dont need to clarify my self. First of all he is not even BMW Certified MechanicsIf I knew from beginning I would never take my car theirAnd far as I know he got me...I had a bad feeling that he going to ask more money after he took a part of my car engine and demand more...because he knew I don't have more money to pay him so if I stop, he knew he is gonna get at least some money even if he doesn't fix itthat's all I got to say. thankx for taking your time and concern about my complaint

Hello G***, Good afternoon,
I Hope this email finds you in good spirits,">This email is in regards to responding to your recent Revdex.com complaint along with a current pending claim with CSI claims departmentI have checked our records and it is indicating that there has been no communication via email or by phone between CSI claims department and yourself since February 1st CSI claims department has verified that Skyline relocation has added an additional compensation amount once again to your claim, therefore providing you with a total compensation amount of $for your damage TVWe also included compensation in the FULL amount valued for a large bean bag that was not delivered to you, but accidently left behind at your pick up location in the amount of $(this compensation was given outside of your claim with CSI),also out of good faith from the companyWe as well added an additional compensation per your request in the amount of $to replace the fee you paid for us to pack or special crate your damaged televisionThis additional amount of $from CSI claims department not only meets the basic evaluation protection provided with your move by law, but has exceeded the amount to show good faith from the company directlyCSI claims department would like to finalize your claim as soon as possible but they have not yet received the proper signed release document to finalize your claimAs soon as we receive you’re signed release form stating that you agree with this additional compensation amount we can send you a check immediatelyRegarding your Revdex.com complaint, Skyline relocation would like to extend our most sincere apologies and for our delayed reply to your Revdex.com complaint regarding damages that occurred upon deliveryWe are deeply sorry for the inconvenience this has created for youHowever, Skyline was not aware that you had made a claim / complaint with the Revdex.com nor had no intention or desire to ignore such claim / complaintPlease understand that although we are responsible for the damages upon delivery of your TV, your displeasure and or inconvenience doesn't necessarily Merit the claim you made with the Revdex.com, that we do bad businessUnfortunately rare accidents / incidents can occur during a long distance moveAs you may know, it has been brought to our attention that you sought to resolve any issues or concerns you have regarding your move through other platforms such as the Revdex.comHowever, we have been communicating with you directly via email and by phone as procedureWe responded to your emails right away as well as your request for claims information then immediately reviewing your contract to refresh ourselves as to what type of insurance coverage you signed up forAfter further review, your paperwork indicated that you did not purchase any additional insurance coverageTherefore, unfortunately, you are only eligible for free limited liability /basic evaluation protection for your claim, as stated in both copies of your contractSkyline relocation would like to state for the record you, as the client, are free to make any allegations you wantTrue or otherwiseWe, Skyline Relocation are truly bound by laws to not fabricate anythingWe can only hope for the same by our clientsThis is once again a formal introduction to not only request to offer compensation of your damaged items upon deliverySkyline would like to extend our greatest apologies for falling short of your expectationsSkyline relocation takes our client satisfaction as well as our reputation very seriously, it is very important to us to not only keep a good rapport with our current clients but to also provide future clients with a great experienceIn closing this email skyline relocation has every intention of seeing and showing either attention or gratitude for every review of our clientsSo, this will remain important to us until you are once again satisfied without any further grievanceI eagerly await your reply; please feel free to contact us directly via email or our direct lineThank youBest Regards,
T***
*
SkyLine Relocation Inc
Certified Household goods, Corporate & Military Carrier

Hello D***, We apologize for any misunderstand that may have happened.The information you were provided is 100% accurateWe only had one spot left for the month of July which was the 24thThe rest of the month was completely booked for pickups.It doesn't matter what day you reserve your move for, the delivery time frame will still be 7-business days- same information that was provided to you ahead of time. We asked you if you have any special requirements for delivery and you said you do notIf at any point prior to pickup you were to communicate any special requests, we would have accommodated your requirements- Guaranteed As mentioned before - we have other families going to MI on the same truck and did not receive any complaints regarding that matter7-Business days for delivery is the general time frame in the moving industry- we don't work any differently than other carriesActually our delivery schedule is relatively shorter than most carriers in the US. If for any reason we fall behind schedule you will be properly compensated.Feel free to contact us with anything you may need and we will be more than happy to assist you

As you may know, it has been brought to our attention that you sought to resolve any issues or concerns you had regarding your move through other
platforms, such as the Revdex.comWe would like to apologize for the delay in responding to your Revdex.com claimAs you are well aware, we have been communicating with you directly via email and by phone but we're not aware you wanted to use a third party for communication.
Unfortunately for us all involved, it has been almost an entire year that Skyline has been in communication with you, with no problem doing so throughout our conversations regarding the move sand all steps and arrangements thereafterHowever when the time came to confirm both your delivery and pick up, it always resulted in voice mail or no answer at allOf course, collecting payment, compensation for your accumulated storage fees as resulted in the same fashionNot to mention the "intentionally" declined cc charges and bounced check(s)! Respectfully, we want you to be reminded that from our standpoint, regardless of how uncommon your ongoing situation was we were always there to accommodate your special needsSkyline never gave you any grief about the delinquent or cancelled payments that could not be clearedIt's a bit puzzling as to how it's been such a struggle to communicate with you from day one of your moveHowever, you did not have any problem reaching out to us once your delivery had arrivedSadly, then you were stating that you were missing "certain items"As a procedure, we responded to your emails right away as well as your request for claims informationThen immediately started the process of reviewing your contract, to refresh ourselves as to what type of insurance coverage you signed up for exactlyAfter further review, your paperwork did show that you DID NOT purchase any additional insurance coverageTherefore, unfortunately, you are only eligible for the "free limited liability claim", as stated in both of our copies of the contract.
Please Frank, we understand that any "loss", is a bad thingBut let's not dwell on what we can't improve on! So, initially we valued your missing items and compensated you 10% extra of the actual market priceI understand now, after you apparently thought about it further that will not necessarily satisfy youWe are not necessarily sure of the nature of your intentions for this claim with Revdex.com, but we would like to think that this is not one of those times when an individual is trying to "beat the system"We are very aware of your displeasure, but please let's not make this more than what is factual.
For the record, we do use a 3rd party company to make sure that all claims are done within 100% compliance with the Department of Transportation laws and regulationsPertains to your missing item/items, unfortunately there is no way for us to really know what exact items you had in your boxes, Or what the condition of those items were before they had been deliveredEven though the contract clearly states that the free limited liability policy does not cover the content of boxes we went beyond our usual protocol treated your request with special attention out of good faith, trusting and believing that the missing items you claimed were actually absent from your shipmentSeeing as you contacted us again today (Wednesday, 17th of February) stating that you are not accepting our more than generous compensation and that you would like to take it to arbitrationPresumably, due to the threat of not only an unnecessary arbitration, you have been either unable or unwilling to come to an agreement, or even confirm our multiple efforts to fix this issue? But for the record, you as the client are free to say whatever you want (true or otherwise)We are TRULY bound by laws to not fabricate anythingWe can only hope for the same by our clientsTherefore in closing this message, we have yet again replied to your latest email and will have all the required arbitration information for you by FridayWe genuinely hope you understand that Skyline has not only met all the required actions by Law, but surpassed itThis is once again a formal introduction to not only request to offer compensation of your damaged or missing itemsWe at skyline would like to extend our greatest apologies for falling short of your expectationsSkyline Relocation takes our clients satisfaction, as well as our reputation very seriously, and it is very important to us to not only keep a good rapport with our current clients but to also provide future clients a great experience as wellSincerely,
T***

Complaint:
I am rejecting this response because:
I appreciate your responseI don't see how having our belongings delivered in a week span from piis a special delivery instruction? Especially when the agent who booked us knew we were packing up our entire dwelling, including a baby cribIt seems like any successful business in your industry would have that as standard practice
Today marks weeks since our belongings have been in your warehouseI still haven't received a call saying they are heading to MichiganThat's closing in on your business day maxPlease let me know if you have any additional information on our delivery scheduleWe are seriously struggling to maintain any type of structure and stability without our belongings.
Thank you,
D*** ***

We would again like to encourage the customer to file a claim with CSI The claim login email sent to them allows them to log into their online claim form and file for loss, damage, delay, overcharge, and/or general service complaints Federal Regulations require that any compensation that is offered only be done so through filing a claim We must have justification of why we must pay any compensation to anyone We trust that the customer will file their claim if they wish to seek a refund on the charges for packingShould the customer have questions about the filing of their claim they may contact CSI for assistance ###-###-#### or via email at [email protected] Thank you to our cusotmer for their patience and their cooperation during this process

Thank you for contacting us for the enclosed matter This situation is not ordinary and the issues you brought up are not typical of usWhen you hired our services we issued a reservation form for you, which we asked you to confirm by signingIf you don't mind taking a quick look
at the reservation form, you will find a detailed section (right below the price) that meticulously covers how certain items must be prepared for long distance moves, along with website packing information and videos. Making sure our clients personal belongings are always 100% secure is our top priority and therefore we make sure this section is significantly emphasized. It surprises us that such an unfortunate incident has happened to one of our valued customersWe are not sure why you have missed this section but we would like to make sure it will never happen again and therefore we are now asking all of our clients to acknowledge this section in writing in addition to signing processPlease understand That PODS and actual moving companies share different liabilities when it comes to insurance and therefore various procedures are required to be taken in order to insure the safety of your belongingsIt's the same idea that if you were to buy a painting online - would the seller ship it in a box? If the answer is yes, then it is required to be boxedIt is very important for us the our employees will receive proper compensation for their hard work- being a mover is one of the hardest labor jobs out there and therefore the boxes and packing fees go directly to our employees to compensate them for the extra work they have to put inWe hope that by doing that it will give us an extra pair of eyes on the field where our employees can identify if, perhaps, the client's budget requires special reduced packing programsOur system is designed to make sure both of the most valued elements of our company- our clients and employees- are taken care ofWe utterly apologize for the misunderstanding and are fully aware that effective communication is one of a main keys to ensure a wonderful moving experience We wanted to inform you that we introduced a special communication program that is held in all of our locations, where our employees are being educated with advanced and intermediate communication skills to help them improve their performance on the field to avoid future miscommunicationWe did run a thorough investigation regarding your concern about not being responsive to your attempts to contact usUnfortunately our system does not show incoming emails or messages from youRest assured that doesn't matter how busy we get, we always get back to our clients within the same business dayThis is another reason why your complaint came to us as a complete surpriseWe apologize that you had to pay for your move more than expectedUnfortunately, like any other business, we have a cost for providing our services and If additional services are required, then the price will be adjusted accordinglyIt is the same concept of wanting to buy apples for the price of We work on a flat rate - you only pay for the amount of services you utilize, which also works the other way around, where loads happen to be less and prices are being reducedOur delivery time frame is designed to give our client a window as for when they should expect their delivery The time frame is getting more targeted as we get closer to your move day and when the truck is ready to leave towards the destinationOn our end, we also need to make sure our clients are ready to receive their belongings and therefore we provide with a series of updates along with the driver's contact information to keep our clients posted with the status of their shipmentWe are showing that we have delivered your belongings within the provided time frame based on your destination Brenda, your feedback is highly appreciated We are always very grateful when our clients share their moving experience with usIt's because of you and our devoted clients that we made it so farThere is nothing that we wish more than growing so our clients will be able to enjoy the benefits of a new and improved buying experience. We want you to feel completely free to contact us with any future feedback or anything that you may need and we will be more than happy to assist youBest Regards, *** *
Customer service office manager

Complaint:
I am rejecting this response because:
Regards,
L*** ***
Hello,
We will be filing a claim with our insurance for damagesWe are asking for reimbursement for services not receivedSpecifically the packing service which was not providedWe were told items would be wrapped individually and cratedThis was not done.
L*** ***

Complaint:
I am rejecting this response because:The company did not compensate us for the chair that was left in the parking garage by their company- that specific employee did- out of his own money. If they can tell me where to find this exact TV (60" Flatscreen retail is $1000+) for $($140- $packing fee on the item they obviously didn't pack, which broke), in full, perfect working order, we would be more than happy to accept this responseUntil that happens, we will not be satisfied. We were not told about special insurance, in fact, we hired Quartz Movers to move us and they subcontracted the companyHad I known it was Skyline Relocation who was really doing the move, I would have done my research and found that the company operates unethically and unprofessionally- a true scam on all accountsIt is a shame businesses like this exist, that take advantage of people and their most precious items. What the company did to us and many others is patheticThey have to be held accountable or more and more people will be taken advantage of We paid them (a lot of money) to move our things and they broke them and offer pennies of compensationHow is it that a business is allowed to operate like this? Is the company built on no values or ethical compass? Or just moochers who don't like to work for their money but instead leech off of military members and their families who fight for their ability to scam thousands of families and get away with it? Either Skyline Relocation finds us the exact TV in perfect working order for $or they compensate us the $for the TVThey are lucky we aren't going after them for the laptop that was soaking wet and the clothes and other miscitems that were completely ruined from the leaking moving trailer (by confession of their own employee)Within minutes of that employee arriving with our broken, soaking wet and obviously shattered items, we immediately contact Skyline Relocation in which they yelled at the employee for telling us that their trailer was leakingIt was pathetic to see them try to cover it up right in front of us but the employee refused to adopt their story and continued to tell us the truth- that their trailer was faulty and leaked a very significant amount of water and mud into their trailer, onto our things, ruining them.We paid for a service, for our things to be delivered in the same condition as they were picked upWe even paid extra to ensure that happenedAnd it didn't happen so we should be compensated for their mistake and lack of service promised and guaranteedYou cannot rent a car from a company, completely wreck it and return it without paying for the damagesSo why should they be able to do the same thing? Repeatedly?
Regards,
G*** ***