SkyLine Relocation

Complaint:
I am rejecting this response because:
The company did not compensate us for the chair that was left in the parking garage by their company- that specific employee did- out of his own money.
If they can tell me where to find this exact TV (60" Flatscreen retail is $1000+) for $($140- $packing fee on the item they obviously didn't pack, which broke), in full, perfect working order, we would be more than happy to accept this responseUntil that happens, we will not be satisfied.
We were not told about special insurance, in fact, we hired Quartz Movers to move us and they subcontracted the companyHad I known it was Skyline Relocation who was really doing the move, I would have done my research and found that the company operates unethically and unprofessionally- a true scam on all accountsIt is a shame businesses like this exist, that take advantage of people and their most precious items.
What the company did to us and many others is patheticThey have to be held accountable or more and more people will be taken advantage of We paid them (a lot of money) to move our things and they broke them and offer pennies of compensationHow is it that a business is allowed to operate like this? Is the company built on no values or ethical compass? Or just moochers who don't like to work for their money but instead leech off of military members and their families who fight for their ability to scam thousands of families and get away with it?
Either Skyline Relocation finds us the exact TV in perfect working order for $or they compensate us the $for the TVThey are lucky we aren't going after them for the laptop that was soaking wet and the clothes and other miscitems that were completely ruined from the leaking moving trailer (by confession of their own employee)Within minutes of that employee arriving with our broken, soaking wet and obviously shattered items, we immediately contact Skyline Relocation in which they yelled at the employee for telling us that their trailer was leakingIt was pathetic to see them try to cover it up right in front of us but the employee refused to adopt their story and continued to tell us the truth- that their trailer was faulty and leaked a very significant amount of water and mud into their trailer, onto our things, ruining themWe paid for a service, for our things to be delivered in the same condition as they were picked upWe even paid extra to ensure that happenedAnd it didn't happen so we should be compensated for their mistake and lack of service promised and guaranteedYou cannot rent a car from a company, completely wreck it and return it without paying for the damagesSo why should they be able to do the same thing? Repeatedly?
Regards,
G*** ***

Used this company for move from California to GeorgiaThey are the worst!!! I would never recommend this company for move across town let alone across country!! Things were missing and some broken Beware of this company!!!!!!!!

First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services. Skyline-Relocation regrets that the customer states they have sustained damagesDamages are a
rarity We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law. The customer was sent login information in order to file a claim online after the completion of the moveThe claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint. All the above can and must be compensated through the claims process as required by federal regulations Per Federal Regulations we must NOT voluntarily pay any claims unless filed in writing per the filing requirements and within the time limit allowed by law. For further assistance with filing claims the customer may contact CSI directly at ###-###-#### or via email at [email protected]. Please provide Claim ID 4###when contacting CSI. The customer filed their complaint prematurely and without allowing us to even see any photos of the damage. We will be better able to address their concerns once we are able to know what is damages, determine the extent of the damage, etc. This cannot happen until the move is 100% complete, once the customers have unpacked and made a log of their damages. We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

Hello G***, Good afternoon,I Hope this email finds you in good spirits,This email is in regards to responding to your recent Revdex.com complaint along with a current pending claim with CSI claims departmentI have checked our records and it is indicating that there has been no communication via
email or by phone between CSI claims department and yourself since February 1st CSI claims department has verified that Skyline relocation has added an additional compensation amount once again to your claim, therefore providing you with a total compensation amount of $for your damage TVWe also included compensation in the FULL amount valued for a large bean bag that was not delivered to you, but accidently left behind at your pick up location in the amount of $(this compensation was given outside of your claim with CSI),also out of good faith from the companyWe as well added an additional compensation per your request in the amount of $to replace the fee you paid for us to pack or special crate your damaged televisionThis additional amount of $from CSI claims department not only meets the basic evaluation protection provided with your move by law, but has exceeded the amount to show good faith from the company directlyCSI claims department would like to finalize your claim as soon as possible but they have not yet received the proper signed release document to finalize your claimAs soon as we receive you’re signed release form stating that you agree with this additional compensation amount we can send you a check immediatelyRegarding your Revdex.com complaint, Skyline relocation would like to extend our most sincere apologies and for our delayed reply to your Revdex.com complaint regarding damages that occurred upon deliveryWe are deeply sorry for the inconvenience this has created for youHowever, Skyline was not aware that you had made a claim / complaint with the Revdex.com nor had no intention or desire to ignore such claim / complaintPlease understand that although we are responsible for the damages upon delivery of your TV, your displeasure and or inconvenience doesn't necessarily Merit the claim you made with the Revdex.com, that we do bad businessUnfortunately rare accidents / incidents can occur during a long distance moveAs you may know, it has been brought to our attention that you sought to resolve any issues or concerns you have regarding your move through other platforms such as the Revdex.comHowever, we have been communicating with you directly via email and by phone as procedureWe responded to your emails right away as well as your request for claims information then immediately reviewing your contract to refresh ourselves as to what type of insurance coverage you signed up forAfter further review, your paperwork indicated that you did not purchase any additional insurance coverageTherefore, unfortunately, you are only eligible for free limited liability /basic evaluation protection for your claim, as stated in both copies of your contractSkyline relocation would like to state for the record you, as the client, are free to make any allegations you wantTrue or otherwiseWe, Skyline Relocation are truly bound by laws to not fabricate anythingWe can only hope for the same by our clientsThis is once again a formal introduction to not only request to offer compensation of your damaged items upon deliverySkyline would like to extend our greatest apologies for falling short of your expectationsSkyline relocation takes our client satisfaction as well as our reputation very seriously, it is very important to us to not only keep a good rapport with our current clients but to also provide future clients with a great experience.In closing this email skyline relocation has every intention of seeing and showing either attention or gratitude for every review of our clientsSo, this will remain important to us until you are once again satisfied without any further grievanceI eagerly await your reply; please feel free to contact us directly via email or our direct line.Thank you.Best Regards, T***
*SkyLine Relocation Inc Certified Household goods, Corporate & Military Carrier

Dear D[redacted],
 
When you reserved your move we have notified you as delivery may take between
7-14 business days.
Please look at the email we sent you on...

June 8th- two weeks
before your move.
 
Email sent – 6/8 Hello Dionna,
Re delivery time frame: If I have to be politically correct,
(before we are getting closer to your move date)by law,  I must say that
delivery could take between 7-14 business days. However, once we get closer to
your move date we will have more targeted dates of arrival for you.  We
will also provide you with our driver's phone number so you can check the
status of you delivery at any given time along with ongoing communication with
our dispatch department. On our end, we also must make sure you are going to be
ready to receive your personal belongings and therefore we will give you plenty
of notice. If you do have any special requirements about delivery, please let
me know and we will do our best to accommodate.
Feel free to contact me with anything you may need.
 
 
We still have 11 days to deliver your belongings which you will
receive much prior to this day.
Of all our representative  have
been utterly responsive to your phone calls and emails, and always provided you
with a respectful customer service experience. We are moving 4 other families
to your destination and none of them expressed similar thoughts.
If for any reason we fail to deliver within the time permitted you
will be fully compensated for delay, same as If for
any reason we fail to deliver within the time permitted we provided you initially
-which we will not-   you
will be compensated, same as any reputable carrier’s policy.

Thank you for the response. We have been in contact with the company regarding the lack of proper packing materials used or no packing materials used at all. We have documented the damage with photographs. We feel however that the damage was caused directly through the companies negligence in packing. We will be filing a claim for the damage.  However, the company sold us the packing service that we did not receive as our items were not actually packed but merely dumped into large boxes for transport. We did not receive the extra service we paid $3000 dollars or $1 per cubic foot for. We would like to be reimbursed for this service. Thank you.
 
 
 
 
Complaint: 11543507
I am rejecting this response because:
Regards,
L[redacted]

Complaint: 11543507
I am rejecting this response because:
Regards,
L[redacted]
Hello,   We will be filing a claim with our insurance for damages. We are asking for reimbursement for services not received. Specifically the packing service which was not provided. We were told items would be wrapped individually and crated. This was not done. L[redacted]

Dear B[redacted],
 
Thank you for responding to our letter and providing us with
more information.
 
We are writing to let you know that we have submitted your
case for reassessment in order to find conclusive evidence to support your
claim.  Our reports show that we fully
honor our contractual agreement  and
met  the obligation required by law.
Our records also show that we have  received a notarized  release form (attached) from you,
indicating  you have no unsolved issues
with us.
 
Re payment: our system shows t a check has been sent to
you and we didn't receive an undelivered notice.
 
 
Even though we have met our legal obligations, we do wish to
further investigate your concerns as they are in conflict with our records- We
wish to settle that.
 
 
If you don’t mind, we would like to contact you immediately
so we can have the opportunity to shed a different light on your perspective.
Customer service matters are not taken lightly here at Skyline Relocation and
we would like to ensure all your needs are taken care of.
 
 
Thanks in advance.
 
[redacted] P.
Team Skyline Relocation Inc

Thank you for the response. We have been in contact with the company regarding the lack of proper packing materials used or no packing materials used at all. We have documented the damage with photographs. We feel however that the damage was caused directly through the companies negligence in packing. We will be filing a claim for the damage.  However, the company sold us the packing service that we did not receive as our items were not actually packed but merely dumped into large boxes for transport. We did not receive the extra service we paid $3000 dollars or $1 per cubic foot for. We would like to be reimbursed for this service. Thank you.    
Complaint: 11543507
I am rejecting this response because:
Regards,
L[redacted]

June 30, 2014
 
Revdex.com, Inc.
 
2800 Euclid Avenue, 4
 
Cleveland, Ohio 44115­2408
 
Re: Revdex.com letter dated June 25, 2014 Repair Issues...

Complaint
 
Dear [redacted],
 
We offer the following responses in regards your letter about a customer complaint.
 
The customer brought a 2001 BMW X5 that he purchased at the auction with an engine problem. The fact that he was able to purchase this vehicle at less than 50% of the normal price should have indicated a major problem.
 
He informed us that he thought the vehicle needed the head gaskets replaced. We agreed that that could be the problem, but felt it could also be more involved then that. We stated that it would require more detailed diagnostics to be sure. We indicated that it would require $105.00 + tax, diagnostic fee. We informed the customer that the $105.00 would be credited to any repairs we made.
 
He waited several days before authorizing us to proceed. We estimated a price of $2,600.00 to do the job, providing no further issues were discovered. After some discussion we agreed to do the repair for $2,400.00, less the $105.00 diagnostic fee, with $1,200.00 up front. We also, added a notation to the repair order stating that if the engine was not repairable he would not have to pay more than the $800.00 tear down charge. A copy of the repair order was made and given to the customer as the original did not have that statement on it.
 
We brought in a factory certified BMW technician to work on the vehicle. Upon tearing down the engine it was discovered that there was indeed a bad valve and engine block damage. After several days of research we found a machine shop that could repair the block. We contacted the customer and informed him it would be approx. another $1, 000.00 to do the repair.
 
After a couple of weeks the customer told us he did not want the work done.
 
Shortly after that the customer came in. We again explained everything to him, and proceeded in making out a check for the $400.00 ($1,200.00 ­ $800.00). He began to argue and said we told him tear down would be $400.00. We showed him the repair order, and he said forget the check he would never deal with us again. Some time later that week he, unknown to us, removed his vehicle. Actually, the engine was repairable, but we were going to issue a refund anyhow. That was the last we heard from him until approximately one week later when he called and said we kept his parts. We returned his parts and told him we did not do so sooner as we did not know he was going to take his car. His abusive language was not appreciated either.
 
Based on the time the vehicle sat here waiting for the customer to get back to us each time, we just allocated the $400.00 to storage fees.
 
We hope this addresses any issues regarding this matter, if not please do
 
not hesitate to contact us.
 
Sincerely,
 
[redacted]

Hello D[redacted], 
We apologize for any misunderstand that may have happened.
The information you were provided is 100% accurate. We only had one spot left for the month of July which was the 24th. The rest of the month was completely booked for pickups.
It doesn't matter what day you reserve your move for, the delivery time frame will still be 7-14 business days- same information that was provided to you ahead of time. 
We asked you if you have any special requirements for delivery and you said you do not. If at any point prior to pickup you were to communicate any special requests, 
we would have accommodated your requirements- Guaranteed.  
As mentioned before - we have 4 other families going to MI on the same truck and did not receive any complaints regarding that matter. 7-14 Business days for delivery is the general time frame in the moving industry- we don't work any differently than other carries. Actually  our delivery schedule is relatively shorter  than most carriers in the US. 
If for any reason we fall behind schedule you will be properly compensated.
Feel free to contact us with anything you may need and we will be more than happy to assist you.

Complaint: 10698668
I am rejecting this response because:I appreciate your response. I don't see how having our belongings delivered in a 2 week span from pick-up is a special delivery instruction? Especially when the agent who booked us knew we were packing up our entire dwelling, including a baby crib. It seems like any successful business in your industry would have that as standard practice.  Today marks 2 weeks since our belongings have been in your warehouse. I still haven't received a call saying they are heading to Michigan. That's closing in on your 14 business day max. Please let me know if you have any additional information on our delivery schedule. We are seriously struggling to maintain any type of structure and stability without our belongings.  Thank you,
D[redacted]

Dear D[redacted],
 
When you reserved your move we have notified you as delivery may take between
7-14 business days.
Please look at the email we sent you on June 8th- two weeks
before your move.
 
Email sent – 6/8 Hello Dionna,
Re delivery time frame: If I have to be...

politically correct,
(before we are getting closer to your move date)by law,  I must say that
delivery could take between 7-14 business days. However, once we get closer to
your move date we will have more targeted dates of arrival for you.  We
will also provide you with our driver's phone number so you can check the
status of you delivery at any given time along with ongoing communication with
our dispatch department. On our end, we also must make sure you are going to be
ready to receive your personal belongings and therefore we will give you plenty
of notice. If you do have any special requirements about delivery, please let
me know and we will do our best to accommodate.
Feel free to contact me with anything you may need.
 
 
We still have 11 days to deliver your belongings which you will
receive much prior to this day.
Of all our representative  have
been utterly responsive to your phone calls and emails, and always provided you
with a respectful customer service experience. We are moving 4 other families
to your destination and none of them expressed similar thoughts.
If for any reason we fail to deliver within the time permitted you
will be fully compensated for delay, same as If for
any reason we fail to deliver within the time permitted we provided you initially
-which we will not-   you
will be compensated, same as any reputable carrier’s policy.

We always make sure we
address our clients’ needs within 24 hours. Our records show you have been
contacted by our representatives within the 24 hour time frame.
We are also showing you
have received the required information to go ahead and start the process of claim.
If it at any point you...

require further assistance feel free to contact us and
we will be more than happy to assist you.

We would again like to encourage the customer to file a claim with CSI.  The claim login email sent to them allows them to log into their online claim form and file for loss, damage, delay, overcharge, and/or general service complaints.  Federal Regulations require that any compensation that is offered only be done so through filing a claim.  We must have justification of why we must pay any compensation to anyone.  
We trust that the customer will file their claim if they wish to seek a refund on the charges for packing. Should the customer have questions about the filing of their claim they may contact CSI for assistance.  ###-###-####  or via email at [email protected].   
Thank you to our cusotmer for their patience and their cooperation during this process.

Review: December 1, 2014 Move from Torrance, Ca to N. Huntngdon, PA. small one bedroom apartment. I had everything packed before the movers arrived. I was not given details that pictures needed to be boxed with cardboard, they were wrapped in bubble wrap, several tall solid wood walking sticks were wrapped by them, several of my boxed items were re-boxed by the movers, I was told I did not pack them correctly. I have moved across country 3 times previously and I used PODS, packed them myself, and had nothing broken upon arrival. I was charged per item, size of box, and a packing price for them to pack. Upon completion of them packing the truck they reviewed the paperwork and billing with me. The worker asked if I was able to pay cash for the extra boxes and said he would discount that box charge, saying his boss did not check the amount of boxes that he used. I was not going to give him cash, he asked a second time if I was sure I didn't have any cash or he would have to charge me full price for the boxes. I left several voice messages at the office with no response. I sent e mails with no response. I tried to call today to get an estimate day of delivery, no one answered the phone. Now I have no idea where my belongings are or if they will even be delivered. I do not recommend using this company for any type of moving needs. Original quote: 1,911.00Final cost: $2775.50Desired Settlement: RefundFee for their boxes and packing fees: $435.50 Extra cubic feet: $429.00Total $864.50.

Business

Response:

Thank you for contacting us for the enclosed matter. This situation is not ordinary and the issues you brought up are not typical of us. When you hired our services we issued a reservation form for you, which we asked you to confirm by signing. If you don't mind taking a quick look at the reservation form, you will find a detailed section (right below the price) that meticulously covers how certain items must be prepared for long distance moves, along with website packing information and videos. Making sure our clients personal belongings are always 100% secure is our top priority and therefore we make sure this section is significantly emphasized. It surprises us that such an unfortunate incident has happened to one of our valued customers. We are not sure why you have missed this section but we would like to make sure it will never happen again and therefore we are now asking all of our clients to acknowledge this section in writing in addition to signing process. Please understand That PODS and actual moving companies share different liabilities when it comes to insurance and therefore various procedures are required to be taken in order to insure the safety of your belongings. It's the same idea that if you were to buy a painting online - would the seller ship it in a box? If the answer is yes, then it is required to be boxed. It is very important for us the our employees will receive proper compensation for their hard work- being a mover is one of the hardest labor jobs out there and therefore the boxes and packing fees go directly to our employees to compensate them for the extra work they have to put in. We hope that by doing that it will give us an extra pair of eyes on the field where our employees can identify if, perhaps, the client's budget requires special reduced packing programs. Our system is designed to make sure both of the most valued elements of our company- our clients and employees- are taken care of. We utterly apologize for the misunderstanding and are fully aware that effective communication is one of a main keys to ensure a wonderful moving experience. We wanted to inform you that we introduced a special communication program that is held in all of our locations, where our employees are being educated with advanced and intermediate communication skills to help them improve their performance on the field to avoid future miscommunication. We did run a thorough investigation regarding your concern about not being responsive to your attempts to contact us. Unfortunately our system does not show incoming emails or messages from you. Rest assured that doesn't matter how busy we get, we always get back to our clients within the same business day. This is another reason why your complaint came to us as a complete surprise. We apologize that you had to pay for your move more than expected. Unfortunately, like any other business, we have a cost for providing our services and If additional services are required, then the price will be adjusted accordingly. It is the same concept of wanting to buy 10 apples for the price of 5. We work on a flat rate - you only pay for the amount of services you utilize, which also works the other way around, where loads happen to be less and prices are being reduced. Our delivery time frame is designed to give our client a window as for when they should expect their delivery The time frame is getting more targeted as we get closer to your move day and when the truck is ready to leave towards the destination. On our end, we also need to make sure our clients are ready to receive their belongings and therefore we provide with a series of updates along with the driver's contact information to keep our clients posted with the status of their shipment. We are showing that we have delivered your belongings within the normal provided time frame based on your destination. Brenda, your feedback is highly appreciated. We are always very grateful when our clients share their moving experience with us. It's because of you and our devoted clients that we made it so far. There is nothing that we wish more than growing so our clients will be able to enjoy the benefits of a new and improved buying experience. We want you to feel completely free to contact us with any future feedback or anything that you may need and we will be more than happy to assist you. Best Regards, [redacted]Customer service office manager

Business

Response:

Dear B[redacted],

Thank you for responding to our letter and providing us with

more information.

We are writing to let you know that we have submitted your

case for reassessment in order to find conclusive evidence to support your

claim. Our reports show that we fully

honor our contractual agreement and

met the obligation required by law.

Our records also show that we have received a notarized release form (attached) from you,

indicating you have no unsolved issues

with us.

Re payment: our system shows t a check has been sent to

you and we didn't receive an undelivered notice.

Even though we have met our legal obligations, we do wish to

further investigate your concerns as they are in conflict with our records- We

wish to settle that.

If you don’t mind, we would like to contact you immediately

so we can have the opportunity to shed a different light on your perspective.

Customer service matters are not taken lightly here at Skyline Relocation and

we would like to ensure all your needs are taken care of.

Thanks in advance.

[redacted] P.

Team Skyline Relocation Inc

Review: I used these people for a move from California to Denver. They absolutely destroyed several of our moving bins and they ignored phone calls and emails. I called from a different number and they picked right up. They then told me I had to call their claims department which, once again, ignored my calls. I tried to call back and the voicemail box would not allow me to leave a message. They simply hung up on me. Our bed is broken and two, well packed plastic bins containing collectible items were smashed. The driver told me that he had already forwarded photos of the smashed bins, but I have heard from nobody.Desired Settlement: I would like to get reimbursed for the damaged items.

Business

Response:

We always make sure we

address our clients’ needs within 24 hours. Our records show you have been

contacted by our representatives within the 24 hour time frame.

We are also showing you

have received the required information to go ahead and start the process of claim.

If it at any point you require further assistance feel free to contact us and

we will be more than happy to assist you.

Used this company for move from California to Georgia. They are the worst!!! I would never recommend this company for move across town let alone across country!! Things were missing and some broken. Beware of this company!!!!!!!!

Review: My partner and I have a 7 month old son and have made the transition from Orange County, CA to Michigan. A move this far with a baby is hard enough on its own. We scheduled our items to be picked up on 6/24/15 with A[redacted]. Our flight to Michigan was 4 days later on 6/27, thinking that we'd only be waiting 7-8 days total as advertised by Sky Line. It is now 7/2 and our life, our belongings are still in a warehouse in California with no scheduled date to be delivered to Michigan. We have been on the phone with A[redacted] and Tiffany every day and they have given us nothing but the runaround. I am writing this review to expose their company and hopefully prevent others from experiencing the same treatment. Our son is sleeping horribly because he does not have his crib. Their delivery terms are that you have to pay cash or buy a money order before the delivery movers bring anything in because they know they have no intention of delivering people's belongings within the 7-14 days MAX they claim when you speak to or email them. People would not pay them otherwise. I originally thought it was a tax evasion reasoning. Stay away from this company. I am reporting them on every outlet I can.Desired Settlement: Having our belongings delivered so we can adjust to this huge change without such a huge stress.

Business

Response:

Dear D[redacted],

When you reserved your move we have notified you as delivery may take between

7-14 business days.

Please look at the email we sent you on June 8th- two weeks

before your move.

Email sent – 6/8 Hello Dionna,

Re delivery time frame: If I have to be politically correct,

(before we are getting closer to your move date)by law, I must say that

delivery could take between 7-14 business days. However, once we get closer to

your move date we will have more targeted dates of arrival for you. We

will also provide you with our driver's phone number so you can check the

status of you delivery at any given time along with ongoing communication with

our dispatch department. On our end, we also must make sure you are going to be

ready to receive your personal belongings and therefore we will give you plenty

of notice. If you do have any special requirements about delivery, please let

me know and we will do our best to accommodate.

Feel free to contact me with anything you may need.

We still have 11 days to deliver your belongings which you will

receive much prior to this day.

Of all our representative have

been utterly responsive to your phone calls and emails, and always provided you

with a respectful customer service experience. We are moving 4 other families

to your destination and none of them expressed similar thoughts.

If for any reason we fail to deliver within the time permitted you

will be fully compensated for delay, same as If for

any reason we fail to deliver within the time permitted we provided you initially

-which we will not- you

will be compensated, same as any reputable carrier’s policy.

Business

Response:

Hello D[redacted],