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Skylux Travel

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Reviews Travel Agency Skylux Travel

Skylux Travel Reviews (54)

One of the best services
I have used different companies for flight bookings. Skylux is definitely among the best businesses I have dealt with. Not just because of the price but also their service.

Always great!
The service I received from Henry was excellent. Since I started using Skylux I never had to think about stressful and difficult issues that may happen to my booking. Henry helps with all of it and more!

I am using Skylux since 2018 and I am truly amazed how they treat clients during these trying times. I had to re-book my flight and everything was done during the call with my travel agent. No hassle, no long waiting hours. Excellent attention and service!

The best for business class tickets
I've used Skylux Travel for business class tickets 4 times. Prices were amazing as well as the service. Will continue using Skylux Travel for future trips because they go exra mile to make customers feel comfortable and safe. Ask for Nikita to get the best attention and deals, he is a true professional!

Barbara is great help!
Barbara did an exceptional job when planning my trip. She's a good advisor and reliable as a person. I'll continue booking my flights with Skylux as far as Barbara is my travel manager.

My experience is satisfying
There are few companies I use for flight bookings. With Skylux I've been booking since 2014 on several occasiona and no regrets or problems occurred. This is why I would recommend Skylux Travel aslo to other people looking for business class tickets.

Complicated booking made easier
After 2 successful rebookings I was finally able to travel. My travel manager Memphis has proved his professionalism and responsiveness in full. This service is amazing and always responsive, much better than dealing directly with the airline.. mostly because of managers that take care of all questions and goes the extra mile for customer. I highly recommend Skylux Travel!

Support
I put the following review about my experience in dealing with one dozen people at Skylux.
I have the names of four people each one of them asked me the same question how can he/she help me. This is very frustrating. I have a party of four people who will question me why I am dealing with Skylux? One experience is not bad enough?
If their service is so good, imagine how bad will it be when we are overseas! Business-class people do not have to put up with this nonsense.
In one instance, I have a quote on Turkish airlines (worse in terms of 6 to 10 hours layover in Istanbul) that gave me two fares $4839.00 and $7,818.00 for the same dates and same airline whereas, direct fare on the same airline website for the same dates is much cheaper.

Furthermore, when I asked to speak to a supervisor the receptionist didn't allow me to speak to a supervisor or manager unless they have something to hide?

I have two other companies who can offer me a better service and price than Skylux.

+1

Excellent
This was my first booking experience with Skylux Travel. I got great business class seats for an affordable price. Unfortunately, I had to change my initial plans due to the virus. Nick, my travel manager, did everything to accommodate my travel needs and changed and changed these flights accordingly.

Low prices and good service
This is one of my favorite travel agencies for business class travel. I always check prices with them and most of them time they are the lower than I can find anywhere else. Apart from low price their service is top notch because of the assistance and care you receive from travel consultants. Also they are very knowledgeable and professional. One of the best in the business.

Exceptional
Skylux Travel consultants are professional and helped with affordable price a last minute business class flights. I would use this company again. A+++ service!

trip to Madrid
Wells Wesley is the name of the representative in charge of our trip,at the end after paid $6716.00 we had to cancelled because of the lack of professionalism and bad mood,speak in a bad way, louds and uncomfortable manners!
Never again will book a trip and neither my friends that in the past I had recomended

Great experience and deal
The person I dealt with provided fantastic service and assisted me with a troublesome itinerary. He has great expertise in the travel and tourism industry and knows how to solve unwanted issues. Harry is his name. I would recommend Skylux service without hesitation.

5 star service!
Ranger was amazing and helpful with by booking changes. I have purchased business class tickets with him also before but those bookings didn't involve any changes or cancellations. Now I can be sure Ranger is a person I can trust my bookings without fears of losing my time or money. Thank you Skylux.

Dime is an asset of Skylux!
Skylux provides good service and significant discounts for business class. Dime Specter is my travel manager and since I started using him, I haven't booked flights with anyone else because of his perfect service and knowlegde of the industry. I will continue using Skylux Travel as long as I can work with Dime, he is a real asset of Skylux. Keep him!

Failed to act as an advocate
SkyLux has been a terrible company to work with! In 2019, we worked with SkyLux to book Business Class tickets to Kenya during 2020 (these tickets turned out to cost exactly what they could be purchased from the airlines—no 60% to 70% discount). Due to Covid, we requested that SkyLux rebook our tickets for travel in 2021. Without our approval, SkyLux booked a lower grade Business Class ticket than we had paid for—Business Standard instead of Business Comfort (by working with the airlines, we were told that SkyLux retained the difference in cost between standard and comfort as an increase to their commission). When we further decided (still an issue with Covid) that the trip couldn’t occur in 2021, we requested a refund from SkyLux—they informed us that we’d need to work directly with the airline. Over several weeks, the airline told us to work with SkyLux and then SkyLux told us to work with the airline. This back and forth continued numerous times—couldn’t get cooperation from anyone. When we initially worked with SkyLux, we assumed that if there was an issue, they would work for us as an advocate. Instead, they shunned our requests and avoided any involvement in a resolution. Finally, we got assistance from the airline. We were refunded our initial funds minus the amount that was retained by SkyLux (as an increase to their commission). Since SkyLux had retained these funds, we went back to SkyLux and asked them to reimburse us for the monies that they had retained. We were told that they were unable to refund these monies but indicated that they would give us a future travel credit for the amount in question (good through the end of 2023). Given the uncertainty of the ability to fly, we told them that this resolution was unsatisfactory—we wanted the money refunded that they retained. They have refused. The amount is $668. Again, we have found SkyLux’s performance to be non-supportive bordering on fraudulent. Rick and Lynn Broyles

+2

Long time customer
Definitely one of the best services for premium travel arrangements. I am using Skylux since 2014 and have no plans of changing that. Prices are good, my travel agent does the hassle for me, what more can I ask. Recommend this company as the best travel agency for business class flights.

Great help
SkyluxTravel saved me a lot of headache with flight bookings and organization. The agent went the extra mile to accommodate all our special needs and make our flights comfortable, with a nice airline and layover. Thank you very much for being so reliable.

Best for international flights
Whenever I need assistance with international flight bookings, I call Skyluxtravel. My travel manager offers various options for airlines, layovers and prices. The best service I have ever encountered!

First time flying business class
Skylux Travel made my dream about flying business class come true. The deal Amir got me was 1,200 dollars cheaper than on the airlines website. I am very pleased with the outcome!

+1
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Address: 388 Market St STE 1300, San Francisco, California, United States, 94111-5316

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