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Skylux Travel

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Reviews Skylux Travel

Skylux Travel Reviews (30)

• Jan 08, 2021

Travel Agent Rip-off
In January of 2020, my wife and I paid over $9,000 for roundtrip airline tickets to South Africa which we thought were a great deal. The airline cancelled our flight in August because of Covid-19 issues and we have been trying to get a refund for those tickets without any luck. Numerous attempts have proven to be a real telephone run-a-round and the most recent attempt ended in the CSR hanging up on my wife. We will never use this travel agency again!

• Sep 01, 2020

Waiting for Refund for weeks now
I have been waiting months for my refund. My originally scheduled flight operated by American/British Airways was refunded to Skylux at least 5 weeks ago. I've been trying to work with Chad and Walker since early July. On August 14th I was told that my credit card was refunded. It's now September 1st and I still haven't received the monies. I've emailed my contacts and customer service multiple times since 8/14 and nobody has responded to me. In the booking stage, I liked working with Skylux. They were responsive, helping me book 2 business class seats on my international flight. However because of Covid, my trip was cancelled and it's been difficult and frustrating to get my money back. The worst part is that Skylux did get their refund from the airline but they are holding my money and not issuing me my credit. It's approximately $8500 that I can't get back.

We would like to apologize to the customer for any inconveniences.The request to remove all their contact information from our records has been filed and will be carried out in the next hours.The agent has been reprimanded for failing to submit the request on time

I have used them numerous times Ralph was my guy that always delivered I was issued American airline tickets at good business prices I am using them again because they have been professional and better than any travel agent at good prices

[redacted] purchased two set of tickets and authorized a total of [redacted] which was charged in transactions: [redacted] The main [redacted] Airlines tickets were refunded in full based on the provided medical certificateWe contacted the merchant ( [redacted] and received a confirmation that [redacted] was deducted out of SkyLux Travel account on [redacted] and the card issuer received the funds on [redacted] - the date when the credit to the card was confirmed and completed The delay was caused by the fact that [redacted] disputed the payment with his credit card company before the refund was posted to his cardOn [redacted] SkyLux Travel received a notice of dispute, and we replied to the merchant that the funds had been refunded and the case resolvedProbably, the card issuer is still investigating this case and stopped the credit for the cardholder not to receive a double credit: one issued credit by the agency and one credit as a result of chargeback We were dealing for a few weeks with the second carrier, until on [redacted] authorized us to process a full refund for [redacted] payment The case has been resolved and the customer should have already received a total of [redacted] back to his card which he used for the purchase

I used Skylux last summer when traveling to London from San FranciscoMy agent was extremely patient and helpful, finding me the best option for my trip in such a short amount of timeEverything was great from the moment I arrived at the airport to the time I landed in LondonI will definitely be using them again

We had booked tickets via Skylux travelsat the time of booking the tickets when asked for the cancellation charges they had quoted one amountWhen we had to actually cancel the tickets and at the time of the cancellation the travel agent we were working with said the fees was much more than the amount we had been givenSince we (well my insistent wife) had asked for a written email confirmation about cancellation charges we were able to get the refund back minus the original stated chargeseven to get the refund we had to hassle a lot with the agentGET EVERYTHING in EMAIL with skylux

Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ We have looked into this case, and this case is now resolved with Mr***Now his ticket shows 11/as return date When Mr [redacted] contacted us for the exchange, we informed changes are normally possible by paying an airline penalty plus any fare difference (if any)We informed Mr [redacted] we would need the new dates to provide the needed information However, when Mr [redacted] got back to us with the new dates, we could only process the change with a significant fare difference because we needed a days advance purchase for the same priceThe fare rules are set forth by the airlines, and Skylux has no power to override the restrictions We suggested Mr [redacted] to process his inbound change after he departs because he would then not be constrained to the days advance purchase requirementWe have now successfully changed his inbound dates and this case is now RESOLVED

Dear customer, We apologize for this mishapWe have already notified all relevant parties to make sure your email is removed and unsubscribedThank you [redacted]

I used Skylux last year and the experience was great! The price was good and the staff efficient I'm using them again this year

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

*** *** purchased two set of tickets and
authorized a total of *** which was charged in transactions: *** * ***
The main *** Airlines tickets were refunded in full based on the provided medical certificateWe contacted the merchant (*** and received a confirmation that *** was deducted out of SkyLux Travel account on *** and the card issuer received the funds on *** - the date when the credit to the card was confirmed and completed
The delay was caused by the fact that *** *** disputed the payment with his credit card company before the refund was posted to his cardOn *** SkyLux Travel received a notice of dispute, and we replied to the merchant that the funds had been refunded and the case resolvedProbably, the card issuer is still investigating this case and stopped the credit for the cardholder not to receive a double credit: one issued credit by the agency and one credit as a result of chargeback
We were dealing for a few weeks with the second carrier, until on *** *** authorized us to process a full refund for *** payment
The case has been resolved and the customer should have already received a total of *** back to his card which he used for the purchase

Frustratingly, unable to satisfactorily resolve a conflict between an agent's statement and the SkyLux Travel's written policy in regard to cancellation fees, both with the agent in particular and also with Customer ServiceValuable time was invested in attempting to reconcile the situationZero satisfactionAgent's communication was professional and efficient, but when mentioned by the agent that at some point 'trust' comes into the transaction, the entire situation becomes questionableGreat pricing but just not worth the risk and the run-around unethical
This is what I was told by the agent:
"Cancellations can be done days prior to departure with a fee of $The remaining amount will be refunded backWe can also cancel the ticket if you request it less than days prior to departure$penalty will still be applicable but in some cases, additional penalties might be applicable which we can only check after the ticket is issued and at the time when you actually want to make the cancellation."
However, the ticket stated:
"You will not receive a monetary refund when cancelingInstead, you will receive a credit (less any airline/hotel fees) towards a future ticket purchase on long haul international flights of equal or greater value, which will be valid for up to twelve (12) months from your original date of purchase."
And the actual website for SkyLux stated:
"The fares are non-refundable, non-exchangeable, and non-transferableThe fares and their governing rules are subject to change without prior noticeOther restrictions may applyLess restrictive fares available."

To Whom It May Concern: Please be advised that I have in fact received my refund/credit of *** from Sky Lux Travel-*** ***

Initial Business Response /* (1000, 5, 2015/11/10) */
We have looked into this case, and this case is now resolved with Mr***Now his ticket shows 11/as return date
When Mr*** contacted us for the exchange, we informed changes are normally possible by paying an airline penalty plus any
fare difference (if any)We informed Mr*** we would need the new dates to provide the needed information
However, when Mr*** got back to us with the new dates, we could only process the change with a significant fare difference because we needed a days advance purchase for the same priceThe fare rules are set forth by the airlines, and Skylux has no power to override the restrictions
We suggested Mr*** to process his inbound change after he departs because he would then not be constrained to the days advance purchase requirementWe have now successfully changed his inbound dates and this case is now RESOLVED

I just want to assure everyone that this service is legitimate My husband is German and we fly home to Europe, regularly I discovered Skylux Travel through a google search while searching for airfare for our honeymoon *** helped us book business class flights (using what miles we had and other airline deals) from DC to Germany and then from Germany to France Everything went off without a hitch We never hit any problems and *** worked OVERTIME re-booking our tickets when I realized I had to renew my passport and with my name change we had to rebook ALL EIGHT flights and he made it happen We were so appreciative of *** and Skylux that my husband used him to help book an emergency trip back to Germany for an unexpected family death I can't say enough about *** and Skylux Travel We are also using them to book our New Years trip to Bermuda!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Final Consumer Response /* (3000, 14, 2014/05/28) */
[redacted],
The company reimbursed me for only $5467.20. The remainder of $272.80 is conditional credit by chase credit card/fraud department until this matter has been solved. They also put 65 K miles back into my newly opened UA Mileage Plus...

account but I have no way of finding out if UA will accept it permanently, as it took UA over three months to find out about the illegal activity by this company.
I still request to be fully reimbursed for the extra $1031.40 I had to pay when purchasing those tickets again with UA directly.
Thanks for your assistance in this matter.
Sincerely,
[redacted]

I have used Skylux a number of times now. Everything has been very straight forward apart from one time which was an issue with my bank. My Skylux representative kept me up to date with everything at all times and assured me there was nothing to worry about. Great service, and if prices stay low I will plan to be using them more in the future.

[redacted] purchased two set of tickets and authorized a total of [redacted] which was charged in 2 transactions: [redacted] [redacted]
The main [redacted] Airlines tickets were refunded in full based on the provided medical certificate. We contacted the merchant ([redacted] and received a...

confirmation that [redacted] was deducted out of SkyLux Travel account on [redacted]  and the card issuer received the funds on [redacted] - the date when the credit to the card was confirmed and completed.
The delay was caused by the fact that [redacted] disputed the payment with his credit card company before the refund was posted to his card. On [redacted] SkyLux Travel received a notice of dispute, and we replied to the merchant that the funds had been refunded and the case resolved. Probably, the card issuer is still investigating this case and stopped the credit for the cardholder not to receive a double credit: one issued credit by the agency and one credit as a result of chargeback.
We were dealing for a few weeks with the second carrier, until on [redacted] authorized us to process a full refund for [redacted] payment.
The case has been resolved and the customer should have already received a total of [redacted] back to his card which he used for the purchase.

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Address: 388 Market St STE 1300, San Francisco, California, United States, 94111-5316

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