Skylux Travel

Final Consumer Response /* (3000, 14, 2014/05/28) */
[redacted],
The company reimbursed me for only $5467.20. The remainder of $272.80 is conditional credit by chase credit card/fraud department until this matter has been solved. They also put 65 K miles back into my newly opened UA Mileage Plus...

account but I have no way of finding out if UA will accept it permanently, as it took UA over three months to find out about the illegal activity by this company.
I still request to be fully reimbursed for the extra $1031.40 I had to pay when purchasing those tickets again with UA directly.
Thanks for your assistance in this matter.
Sincerely,
[redacted]

I have used Skylux a number of times now. Everything has been very straight forward apart from one time which was an issue with my bank. My Skylux representative kept me up to date with everything at all times and assured me there was nothing to worry about. Great service, and if prices stay low I will plan to be using them more in the future.

[redacted] purchased two set of tickets and authorized a total of [redacted] which was charged in 2 transactions: [redacted] [redacted]
The main [redacted] Airlines tickets were refunded in full based on the provided medical certificate. We contacted the merchant ([redacted] and received a...

confirmation that [redacted] was deducted out of SkyLux Travel account on [redacted]  and the card issuer received the funds on [redacted] - the date when the credit to the card was confirmed and completed.
The delay was caused by the fact that [redacted] disputed the payment with his credit card company before the refund was posted to his card. On [redacted] SkyLux Travel received a notice of dispute, and we replied to the merchant that the funds had been refunded and the case resolved. Probably, the card issuer is still investigating this case and stopped the credit for the cardholder not to receive a double credit: one issued credit by the agency and one credit as a result of chargeback.
We were dealing for a few weeks with the second carrier, until on [redacted] authorized us to process a full refund for [redacted] payment.
The case has been resolved and the customer should have already received a total of [redacted] back to his card which he used for the purchase.

I used Skylux last summer when traveling to London from San Francisco. My agent was extremely patient and helpful, finding me the best option for my trip in such a short amount of time. Everything was great from the moment I arrived at the airport to the time I landed in London. I will definitely be using them again.

Dear customer, We apologize for this mishap. We have already notified all relevant parties to make sure your email is removed and unsubscribed. Thank you[redacted]

Initial Business Response /* (1000, 5, 2015/11/10) */
We have looked into this case, and this case is now resolved with Mr. [redacted]. Now his ticket shows 11/12 as return date.
When Mr. [redacted] contacted us for the exchange, we informed changes are normally possible by paying an airline penalty...

plus any fare difference (if any). We informed Mr. [redacted] we would need the new dates to provide the needed information.
However, when Mr. [redacted] got back to us with the new dates, we could only process the change with a significant fare difference because we needed a 7 days advance purchase for the same price. The fare rules are set forth by the airlines, and Skylux has no power to override the restrictions.
We suggested Mr. [redacted] to process his inbound change after he departs because he would then not be constrained to the 7 days advance purchase requirement. We have now successfully changed his inbound dates and this case is now RESOLVED.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/01/16) */
We have looked into this complaint, and there was a miscommunication on both sides.
Commission Junction (CJ) requires the accounts to be funded in a monthly basis; but Skylux was not aware of this as we normally pay once we receive an...

invoice.
It turns Commission Junction does not send out invoices, and this is where the misunderstanding came up. Unfortunately, they did not contact us regarding the outstanding balance either.
We have now paid the outstanding balance. Attached is proof of payment if needed.
This complaint is now resolved.
Initial Consumer Rebuttal /* (2000, 7, 2015/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Contact with the merchant has been initiated, we are now in the process of resolving this matter. Revdex.com can mark this submission as resolved for the time being. Thank you for your cooperation once again.

We had booked tickets via Skylux travels. at the time of booking the tickets when asked for the cancellation charges they had quoted one amount.
When we had to actually cancel the tickets and at the time of the cancellation the travel agent we were working with said the fees was much more than the amount we had been given.
Since we (well my insistent wife) had asked for a written email confirmation about cancellation charges we were able to get the refund back minus the original stated charges. even to get the refund we had to hassle a lot with the agent.
GET EVERYTHING in EMAIL with skylux .

I have used them numerous times
Ralph was my guy that always delivered
I was issued American airline tickets at good business prices
I am using them again because they have been professional and better than any travel agent at good prices.

Worst company to do business with - I booked my travel arrangements (business class) through them to attend my father's funeral. The day of the departure, my flight got delayed so I called them to let them know that flight is late so I may miss my connecting flight. They assured me that they will work with me. Finally we were ready to board and I was stopped at the door where they scan your boarding pass. I was told that my flight was changed to the next day by my agents. I said, that's not possible. I called SkyLux to get this resolved and they assured me that I'll not miss my flight. Guess what, I missed my flight. I called Skylux again and I was on the phone with them for over 4 hours to get any flight. I was exhausted, angry, frustrated and sad. I was worried that I'll miss my father's funeral. Skylux booked my flight for noon next day. I missed my father's funeral. Upon returning, I contacted Skylux to tell them about my experience and tell them that I missed my father's funeral. The agent ([redacted]) took over three weeks to respond to me and finally when I get a reply it was full of lame excuses, lies and more lies. When I requested that I need to contact someone at the upper management, [redacted] stopped replying. I am very frustrated and angry that how someone can do this to another individual, to a customer. Not the way to do business.

We would like to apologize to the customer for any inconveniences.The request to remove all their contact information from our records has been filed and will be carried out in the next 24 hours.The agent has been reprimanded for failing to submit the request on time.

Dear customer, We were unable to find records under your information. However, in all our price quotes, we clearly state the following "Please note that flight options are not guaranteed until tickets are issued." The airline industry can be volatile, and prices can fluctuate based on many...

different factors. The 2 most common factors are the following: - scarce availability (supply and demand): airlines put out different blocks of seats at different prices, and once the cheaper block of seats are sold out, the next block of seats are usually priced at a higher price point. - fare expired: airlines can update their fares many times a day; and we have no control over these updates.This is why we always recommend the customers to finalize the bookings as soon as possible. Until the tickets are issued and ticket numbers are generated, fares are not guaranteed.We are very sorry about this experience; and we'd love to have another chance to find you a great fare.