SleepMed Therapy Services

Worst company I have ever dealt with. I regret using them. The billing department has yet to give me a payoff amount. I have given them 1100 dollars for a machine that costs 900 on their website. I have BCBS insurance that was more than willing to pay for it. Instead I receive bill after bill for 250 a month. They say I don't use it enough. I use it every evening all night. This was the biggest mistake using them. They are a scam.

SleepMed is illegal to bill medicaid patient.
Sleepmed violated the medicaid(Medi-Cal) rule to balance bill us. We were told by Sleepmed that they accept Medicaid, which is Medi-Cal in California. According to Medi-Cal's FAQ (https://files.medi-cal.ca.gov/pubsdoco/contact/docs/oos_faq.asp), "an enrolled Medi-Cal provider cannot bill a Medi-Cal-eligible patient for a covered service." Sleepmed is aware that my child has Anthem Blue Cross as primary insurance and Medi-Cal as secondary. Although his primary insurance EOB shows coinsurance/copay and deductible, Sleepmed can't bill us of any coinsurance/copay. For example, Sleepmed bill rental service of AirSense 10 AutoSet + HH + ClimateLineAir $40.1 for non-insurance patient. Our primary insurance paid 38.1, and coinsurance is 9.53. By Medi-cal, Sleepmed might collect remaining balance 40.1-38.1=$2 from Medi-Cal if Medi-cal rate is 40.1. But I guess Medi-cal rate is less than 38.1, so by law Medi-Cal doesn't need to pay any balance to Sleepmed. Then, Sleepmed tried to collect the difference $9.53 from us because Sleepmed knows Medi- Cal will pay no more on the claim. Medi-Cal provider Regulations(https://files.medi-cal.ca.gov/pubsdoco/publications/masters-mtp/part...⇄ on page 14, it says this situation"The affected recipient can be identified by the response from the Medi-Cal eligibility verification system to an eligibility verification transaction. The transaction identifies whether Other Health Coverage (OHC) exists. Any copayment collected from the recipient should be refunded if: The provider bills the other insurance carrier and chooses not to bill Medi-Cal because he or she knows Medi-Cal will pay no more on the claim. The provider bills the other insurance, then bills Medi-Cal, and then receives notice from Medi-Cal that no additional reimbursement is due.

SleepMed has failed to submit claim for CPAP services and supplies to Medicare and has refused to reply to repeated phone calls and emails to resolve.
Account # XXXXXX/*** February 2019: Received invoice. Called SleepMed and provided new Medicr.
May 29, 2019: Received Past due bill - Called SleepMed and was told hadn't been billed yet but would be forwarded to "Senior Biller."
June 17, 2019: Received another Past due bill - spoke with Jennifer. She said they needed a Certificate of Medical Necessity. She would follow with doctor to get.
July 8, 2019: Received another Past due bill. Called Dr. *** They said they'd had no requests but would send the CMN.
July 9, 2019: Called SleepMed and spoke with Jennifer. This time she advised she had the CMN but it wasn't signed. She said she'd contact the doctor.
July 15, 2019: Received letter from Adapt Health stating they acquired the CPAP business from SleepMed.
July 26, 2019: Received "Seriously Past Due" bill. Called SleepMed and spoke with Kimberly. She suggested I call Adapt Health. I called Adapt Health and they said if the billing was prior to July, I'd have to call SleepMed. Called Kimberly. She said to call Adapt Health back but not tell the its about billing but about the CMN or order supplies. That would "trigger" them getting a new CMN then Adapt Health could provide copy to SleepMed. I called Adapt Health and spoke with Corey and ordered supplies.
August 8, 2019: Received "Final Demand" bill. Called SleepMed and spoke with Kimberly. She told me they still didn't have a signed CMN and that she couldn't look up anything or do anything. I told her I'd ordered supplies from Adapt Health. She said she'd call Adapt Health. I called Dr. *** and was told they had provided a signed CMN to SleepMed and also emailed me a copy. That afternoon, Kimberly with SleepMed called my husband, ***, telling him that she found the CMN and would call me Monday to let me know if anything further was needed. No call was ever received.
August 27, 2019: *** received an email from Laurie ***, Reimbursement Specialist with SleepMed. Stating she was working to get this submitted to "insurance" but now needed doctor's notes dated within 6 months after *** became eligible for Medicare. *** forwarded the email to me. I wrote Laurie and gave her a brief history of this claim and expressed my frustration with this new request. I advised that as we were never told by ANYONE that he needed to be seen by the doctor, no appointment has been made. I asked her to confirm receipt of my email and to confirm that no collection activity would take place until this was resolved. THAT DAY, I received a letter from Tri-State Adjustments, a collection agency! I emailed Laurie immediately to let her know that this letter had been received and asked her to immediately withdraw this file from collections.
September 6, 2019: I called Laurie and left a voicemail asking her to please respond to my previous requests. I also sent an email asking that she withdraw the file from collections and asked if she had submitted the claim to Medicare. I again asked that she call me.
September 9, 2019: *** sent an email to Laurie asking her to respond to me and to remind her that he has given "permission" to discuss his file with me, on multiple occasions.
September 13, 2019: I called Tri-State Adjustments and spoke with Rao. I asked if he had received any communication from SleepMed withdrawing the file. He said no. In fact, he said his "notes," indicated that all Medicare and insurance had paid all they would pay and that the balance was owed by us. I let him know that according to "MyMedicare.gov," this claim has ever been submitted to Medicare! He said he would mark this as a dispute and they would follow their process to "verify" this claim with SleepMed. He said either he or someone from their "dispute" department would call me. I emailed Laurie again, and advised of my conversation with Rao. I told her that if I did not hear from her or Rao by EOD on September 17th, I would be filing a formal complaint.

Sleepmed violated the medicaid(Medi-Cal) rule to balance bill us.
We were told by Sleepmed that they accept Medicaid, which is Medi-Cal in California.

According to Medi-Cal's FAQ (https://files.medi-cal.ca.gov/pubsdoco/contact/docs/oos_faq.asp), "an enrolled Medi-Cal provider cannot bill a Medi-Cal-eligible patient for a covered service."

Sleepmed is aware that my child has Anthem Blue Cross as primary insurance and Medi-Cal as secondary. Although his primary insurance EOB shows coinsurance/copay and deductible, Sleepmed can't bill us of any coinsurance/copay.

For example, Sleepmed bill rental service of AirSense 10 AutoSet + HH + ClimateLineAir $40.1 for non-insurance patient. Our primary insurance paid 38.1, and coinsurance is 9.53. By Medi-cal, Sleepmed might collect remaining balance 40.1-38.1=$2 from Medi-Cal if Medi-cal rate is 40.1. But I guess Medi-cal rate is less than 38.1, so by law Medi-Cal doesn't need to pay any balance to Sleepmed. Then, Sleepmed tried to collect the difference $9.53 from us because Sleepmed knows Medi-Cal will pay no more on the claim.

Medi-Cal provider Regulations(https://files.medi-cal.ca.gov/pubsdoco/publications/masters-mtp/part...⇄ on page 14, it says this situation"The affected recipient can be identified by the response from the
Medi-Cal eligibility verification system to an eligibility verification transaction. The transaction identifies whether Other Health Coverage (OHC) exists. Any copayment collected from the recipient should be refunded if:
The provider bills the other insurance carrier and chooses not to bill Medi-Cal because he or she knows Medi-Cal will pay no more on the claim.
The provider bills the other insurance, then bills Medi-Cal, and then receives notice from Medi-Cal that no additional reimbursement is due.

DO NOT BUY FROM THEM! I was told a price of 666.00 Billed 849.00 and have spoken to 6 different people with no resolve.
Purchased my CPAP in Nov 2018. I knew insurance would not cover so I needed a firm price before deciding if I wanted to purchase from this company. They told me price of 666.00. I price shopped and found it for 549.00 for my Resmed air 10 for her. I decided it was worth the 100.00 difference to go through them due to doctors office working with this company. Six months later I receive a bill for 849.00. They have bounced me between people and never resolving the issue. Now trying to send me to collections after I sent them 100.00 just in good faith until it could be resolved. They have been a nightmare to deal with and are ripping people off! Find your cpap stuff cheaper elsewhere and save yourself this nightmare. I can't believe they are still allowed to run this business with all of the complaints. I plan to send complaint to attorney general as well.

If I could give this company zero stars I would. Scams, scams, and more scams. I was on an auto refill for my CPAP supplies for years. I then moved from Florida to Tennessee in 2014. Even though it had been more than a year since I saw my pulmonologist in Florida, I was "forwarded" supplies in Tennessee. I wrote to the company and told them I no longer needed supplies from them. I then returned the next two boxes to them. However, I kept getting bills for the returned supplies and others I did not receive. I started getting calls from the collection department. I worked out an appropriate payment for what I had received and was told the balance would be taken care of. After making this payment, I continued to get bills and calls from the collection department. This was back in 2016 and maybe early 2017. After trying to explain to her another collector, I continued to get calls. Finally they stopped. Today, June 28, 2019 I received a letter from a law firm about the balance that was supposed to be taken care of. It's for more than $800.00., demanding payment or legal action. Enough. If you are on, or considering auto supply refills from this company ... DONT. If you are on an auto refill contract ... cancel it. If you don't, you will regret it in the long run. BTW ... you can purchase everything you need, most of which requires a prescription, from 1800cpap.com. The prices are reasonable, you pay upfront, and you get the necessary codes to submit to your insurance provider. Much better all around. My name is *** and I'm not afraid of Sleepmed coming after me. I did nothing wrong!

With a couple of exceptions there Customer Service is poor. They sound disingenuous & unprofessional when speaking to you and have shown poor communication with what the dr has ordered. Also, I am now highly suspicious of their billing methods in that it appears there are dishonest/overbilling.
The only consistent positive is their monitoring system where you will receive an automated call if you don't use the machine consistently.

Sleep Med has over billed my insurance company and has over billed me as well. Now that the insurance company has repeatedly told them that they have exceeded the limit of their sleep apnea cpap machine, they have continued to harass me. I have paid them for the amount of the machine and now they have turned me over to a collection agency to get more money out of me.

When I tried to speak with someone in billing, they say they have no idea where my $450.00 dollars of payments have gone even though they have cashed every check. I of course have documentation of every payment through my bank statements. It would seem that someone in the company is ripping them off and they do not seem to care about it, they would rather try to squeeze more money out of me. I asked them to send me a statement of the invoice and payments. It is the most convoluted statement I have ever received but even based on their statement they credit me with $592.00 worth of payments and then I have additional $450.00 that they don't know who at Sleep Med cashed those checks which comes to a total of $1082.97 for an $884.00 machine. They have sent me to collection for another $450.00 which I do not owe and these people are threatening to ruin my credit and are continually harassing me.
Product_Or_Service: Cpap machine
Account_Number: XXXXX

No support after cpap pick up. The "Sleep Med Team" leaves a call number in the text they send me, but no one answers the phone. I left a message for a call back, and no one called. Very poor support, and customer service.

I received an invoice from SleepMed Therapy. The invoice failed to describe or explain what this facility was charging for, i.e. there is nothing mentioned in the bill except for the amount of the bill. I have health insurance and this facility is directly billing my health insurance.

To find out the reason for the bill, I emailed SleepMed twice, asking them to explain what I was being billed for. I received no response to my emails.

Because SleepMed refused to respond to my inquiries, I called them. I was on hold for 10 minutes and then the recording said that if I leave a message, SleepMed would get back to me within the next business day. So, I left my name, account number, and explained exactly what I was calling about. Again, I received no response from SleepMed.

Instead of responding to my numerous inquiries about their sham bill, I received notice from a collection agency (Tri-State Adjustments, Inc.) for the bill.
Product_Or_Service: 2018
Account_Number: Account No. XXXXXX

ThisCONSUMER BEWARE!!! Today is Janauary 8, 2017, for almost 2 years I have been trying to run down the company that I pick up a ResMed Air Sense 10 AutoSet machine from, order by the Sleep Center at Emory Hospital. Once, I pick the machine up, It was discovered that the company sold and billed my issurer for equipment that did not either properly fit the machine they sold me, or they did not filled to the doctors order. Hence moving forward, it seem like ever week I was receiving supplies from a company by the name of American HomePatient, boxes, and boxes of supplies. None of these items were applicable to the equipment purchase and therefore useless. When I complained to American HomePatient they said that I did not have the ResMed Machine, and did not know where it had come from. I repeated reached out to the manufacturer and they claim to not know, I reached out the the Sleep Center at Emory who has now more than once sold me inferior equiment which has almost cause me my life, I was unsuccessful. Now today after almost 2 years, no sleep monitoring, nothing but fraudulent bills to medicare and medicad I finally reach the corporate office of Sleep Med, spoke with a George, who was unable to confirm the original vendor, no record of the direct vendor, I resorted to the Interest search found the Kennesaw location, where as once again I was met with hostil staff, non-customer service, and failure to account for more than a dozen items shipped to me in 2017 that I recited to them. Then they claim I contacted them and said do not contact me.

Bottom line, you can guess by now, supplies and maintainance of the equipment has gone lacking, cause me significant medical harm. I am extremely upset. Not once during my taped conversation they any of the 3 employees say do you need any supplies. I am ***. and will contact the Georgia State Attorney office to do an investigation on these sleep center. I just noted over 30 complaints with this company, a D rating with Revdex.com, clearing something is wrong.

Here below I just copied one of the complaints I saw made. I agree with them. They are claiming they don't know where all of these extra supplies have come from, yet they all state ResMed. and they are the only ResMed Dealer I have dealt with. Please investigate Revdex.com. I am not giving they any rating they should be shut down in the State of Georgia. And until they do right by me and others, I will be moving to make that happen.
This company quickly puts you on an automatic supply list without your consent, sends out un-needed supplies, charges your insurance company, and never credits you for returns!!!!! This company should be held accountable for their wrong doings. I personally have fought with them for 6 monthe over a $100.00 co-pay that they say I owe for supplies I returned 4 months ago that I have been repeatedly told by their accounting office that it just takes time to process the returns. This time I recieved a threat that they are going to retailate against me by putting my account in collection.

Circa April 2018 I was contact by a 3rd party sales associate on behalf of Sleepmed Therapy Inc. for a CPAP resupply. The Sales rep stated they couldn't tell me how much the supplies would be on that call and someone would contact me to authorize the shipment once they knew the billable amount. Weeks went by with no contact and the supplies were shipped to me; absent an invoice. I thought the insurance covered all the supplies and went on about my life. It is now November and I've learned I was charged over $200 for supplies without my authorization as previously stated. I feel as though these charges are fraudulent as I did not authorize the shipment of these items.
Product_Or_Service: CPAP Equipment
Account_Number: Unknown

I got the CPAP machine in Nov. 2017. In April 2018 I lost my job along with insurance, and didn't start a new job until four months later in August 2018. My first insurance company had been paying until April 2018. Then I was charged one time $40, I paid. At that point Sleepmed contacted me to get my new health insurance information.

Then in August 2018, Sleepmed sent me a bill for $250 with no explanation except that I didn't provide new insurance information until Aug 2018. I explained that I just got a new job and that's why I didn't have insurance, but they kept insisting I didn't tell them about new insurance as if I withheld the information.

Well, they did bill my new insurance company in September 2018, and they paid. Even after that, they continue to bill me for $250.

I asked this question and no one can give me straight answer:

1. How much was my original bill at the start of CPAP rental
2. How much did both insurance and myself paid since then
3. What is the remaining balance.

They said that my balance won't be known until insurance pays. I find that hard to believe. They can't state the balance and yet kept billing me.
Product_Or_Service: CPAP Machine
Order_Number:***
Account_Number:

I received a Airsense 10 autoset CPAP machine from SleepMed. The machine has a built in humidifier. I was told I would be renting it for 6 months. I received 2 bills from SleepMed one charging me for the CPAP and on charging me for a humidifier. This machine has a built in humidifier and it cannot be removed. I was told by customer service that I had to pay for the humidifier and I would still be renting the machine monthly. Ridicules. When I called they said that's the way my insurance wants it. So I called my insurance and they said that's the way SleepMed billed it. So I called SleepMed again and we just kept talking in circles. It seems SleepMed is billing extra because the insurance company doesn't know the new machines have built in humidifiers. This is a $147.67 rip off.
Product_Or_Service: Airsense 10 Autoset+HH+ climateLine Air
Order_Number:***
Account_Number:

They sent a bunch of stuff that I did not order, which they acknowledged, but refuse to take it back.
I placed an order in March on the web sight of SleepMed Therapy Services. I included their part number and description of the kit that I wanted. I included a photo of the previous kit with the part number clearly visible. I included all of my personnel information and contact info.

Starting in April we exchanged a series of emails of them asking questions, some of them were silly or answered in my original order. They asked for insurance information (they had it). Later, they asked for my address (included in the initial order). The asked if I wanted to place an order (really?). I again gave specific part numbers. They finally shipped it on May 2.

The box came when I was out of town for a week and then it sat on my desk for a few days. When I opened the box, I discovered all kinds of stuff that I did not order or need. I sent them an email and got no response. During a phone conversation with billing, the first person sent me to the second who sent me to the third who sent me back to the first who sent me to someone who never answered their phone.

I received the bill on July 27. They did not file anything with insurance. I called them again and they informed me that it was their policy not to accept returns after 7 days from shipping. (What if it takes 7 days to arrive?) They did not dispute that they sent me a couple hundred dollars of extra stuff, but they refused to take it back. I spoke to the rude supervisor who tole me they same story. I asked where they informed me of this 7 day policy. She said it was in fine print on my invoice. I pointed out that I received the invoice over 2 months after delivery. She said it was on my packing slip. It is not. She said regardless if I knew it or not, it was still their policy not to accept returns after more than 7 days.

I have contacted SleepMed Inc numerous times about a billing issue with my husband's Cpap machine. I can not seem to get an answer as to why we are still paying for the machine. We have changed insurance companys x2 and have been paying out of pocket over 1600.00$ Plus whatever the insurance co paid for something that should have been paid off awhile ago we have had the machine for over 2 years! I have called many times and of course you never get the same person twice so the new person has to find out what's going on and you have to explain all over again they have all stated the same thing they will send it to their supervisor but have not heard anything from the supervisor and we are still receiving monthly invoices .
Product_Or_Service: 4/29/2016

After receiving by bipap machine in Jan., 2018, I was told the amount was $255.79 and I was not told I couldn't make payments. I waited for a month for a bill and never received one so I called SleepMed to get the address to send the payment. I was told I was on the auto draft, which I didn't authorize or want. We finally switched it to check paying and I sent a check in. Then I started receiving bills with late payments and something I had not ordered. After calling back, the item I hadn't ordered was taken off but the late payments were still there. Today, June 6th, I called billing again because the item I hadn't ordered was back on the bill. I asked for a payoff amount and after much figuring, was told that they needed to post all payments and then I could get a payoff amount and they would call me next week to let me know. After all this confusion over billing, I told them I would not be using them again and would advise anyone else not to use them.
Product_Or_Service: BiPap Machine
Account_Number:

Billing practices charges not authorized.
I received this machine at the end of November and was not able to use it due to mask issues. All calls to this provider were never returned. I discontinued use and received no further information until my husband received an explanation of benefits where the insurer was being charged for this machine. I returned the machine after several attempts to locate a person and subsequently received one bill then a second bill for four months of use. I am willing to pay for the two months of use but not any additional months. Had I known about these bills I would have tracked these snakes down sooner. This company is terrible.

I use a *** machine I obtained from SleepMed Therapy Services. For a few months my health insurance *** and *** has been renting the machine from them. I have been paying a small co-payment. I turned 65 in February and started Medicare (in January).This is where the problem began. I called SleepMed three times and told them that my*** and *** is now secondary and Medicare is primary. *** and *** will not pay unless it comes from Medicare. Rather than bill Medicare, SleepMed Therapy Services have been sending me bills for the total amount owed. I am concerned about this but I can not get them to bill Medicare. I am also concerned they are going to bill a surcharge or interest on the money I owe them even though they are at fault.
Product_Or_Service: CPAP Machine and accessories
Order_Number: XXXXXX
Account_Number: XXXXX

12/15/17 received bill for FIRST time $1289.50 that dated back 17 months (confirmed by their staff 1st bill was sent 12/2017, never sent bill.
Received (BLINDSIDED) by a bill $1289.50 after 17 months of not being alerted that *** was not processing, they did not even attempt to bill *** which was secondary on file (confirmed they did have). A reputable company would have sent bill immediately to notify me *** was not active and would have been given my new policy, I was unaware of any charges as I was told in FWB Florida office that having TWO insurance policies would cover machine and no rental would be needed and then they charged us rental fee after being told it would not be needed by young man in office who also gave us wrong machine we used and had to return to get correct one, also continued to send wrong equipment for old machine which I had to dispute as well for charges. its not fair to send a bill out after almost 2 years, and not even bill our secondary *** when *** would not work, this is insane and unfair to make us pay a bill that should have been brought to our attention 17 months ago. They have turned us over to collections now and are trying to charge a late fee every month! I sent a certified letter to *** explaining the situation and expected a letter in return. on the phone they stated they would reduce bill to $277.50 which is unfair. we work our butts off for every dime we have while they sit at their desks harassing customer's for outstanding debit that was NEVER BROUGHT TO THE CUSTUMERS ATTENTION due to a crappy run business sooner than 17 months later. this is not okay and it shouldn't be allowed, there should be a statue of limitations on this sort of issue if a company has never sent bill out to customer. How about I charge them for the certified letter I sent as well as well as harassment because this has been nothing but a headache for me as well as stress and wasted time dealing with this. I have to say most people I spoke to phone phone were very nice but just couldn't get any where with anyone. THIS ENTIRE MATTER WOULD HAVE BEEN RESOLVED IF YOU HAD ONLY SENT A BILL 8/2016 not 12/2017 where I could have made this right