Slick It Up

I have purchased an item and the money came out of my account. I then got two emails to complete my purchase? So naturally I contacted customer service. To which I had no reply. Contacted yet again, still no reply. After a week. I have sent further inquiries and still nothing over three weeks have gone by now and no response to multiple requests. I cannot believe this sheer lack of engagement, they are happy to take your money but the buck stops there. Never again and I was planning to purchase an number of items.

I cant vent enough that customer service is everything and so when I send out a message to anyone I excpect things to answered in a professional or even inna light hearted way. Full disclosure I had survived covid with other health complications and everyone I knew damn near gave up on me. So forgive me if im anal about packaging on a safety aspect instead of only for presentation.

I never recieved slickitup products in a bag before and im sure they have as they said have over 15 years but my first order was in diffrent packaging and I was here for it. It was actually a holographic ziplock unit. Also, it didnt need to be holographic or nothing imo just safer packaging would of been great. So imagine tearing into a usps envelope and seeing your product literally thrown into a bag with a post card and sticker inside. My product was for 90 dollars so I want it to look like it was handled with care and ontop of that because I habe had covid something that looks safer...ijs it made me feel uncomfortable.

So if anyone wants a response you can always hit them up on ig in which they will belittle you in dms. They will indeed counter you with science and that your feelings dont matter. Now as a New Yorker we talk a little diffrent but universally when it comes to money we know how to handle a business. I wasnt mad with them or demanding a refund...I just eantrd safer packaging in the future and left it as a suggestion. Also, would it kill you to at least do more then just a party city bag? Its giving me goody bag from a bathhouse party...js

I posted a screenshot of the convo and what I got in the mail yesterday but theres plenty more...trust me

I placed my order on May 14, 2020, I received a order confirmation within minutes of my account being charged and then heard nothing, on May 30th I decided to go onto the site and compose an email directly from my order page and figured I’d receive a response within 24 hours, but heard nothing! Then on June 3rd I wrote again, I was polite and courteous in my composition and finally the next day I received a terse response that my order was packed and shipped. It felt as though I was being an imposition, there was no apology for the delay, had I not finally written the email, I probably would never receive my order!

So then I get my order a week later, to my disappointment, there was no branded packaging, and the “riding jock” I purchased was just in a unbranded plastic green bag and it was all balled up like someone just flung it into the bag! I’m a graphic artist, when I create something! It’s meticulously designed down to the packaging!

I’ll never purchase anything from this sad sack of a company! They really don’t deserve the obligatory one star!

On the 06/02/2020 I placed an order with this company, order # 100032531. In the online purchasing, it indicates that one can request the pants to be lengthened by 1.5 inches. After placing the order I immediately sent an email requesting that it be lengthened to the maximum of 1.5 inches. All that I expect from the company is to acknowledge my request and reply with an email. It is been more than 48 hours (working days, not including the weekend) and no reply. This pants will be shipped to a hub in the U.S.A. and then forwarded to another country, so returning it is not a simple task. I love the branding and product offering, however, the service leaves a lot to be desired. No phone number provided and the company can’t be bothered to reply to an email, this reoccurring problem that there is a lack of communication from this organisation if one views the reset of the complaints

This company does not let you know when they are out of stock, and doesn't respond to emails. It says in the order confirmation that you can call them with any issues, but there is no phone number listed anywhere online. If you make a purchase, there is no guarantee that they have the item or when you will actually get it. Terrible, terrible customer service.

I purchased a pair of shorts that weren’t the right fit and the design was a little different to what was advertised. I have sent about 10 emails and the majority have gone unanswered. A couple of occasions they ask what the issue is and I get no response. I just want to return for a refund, however this is the worst customer service I have ever experienced. The company have my money and now don’t care about me as a customer. I would strongly urge anyone against ordering from this company as they only want you’re money and won’t reply if there is an issue.

I'm posting this here because I haven't gotten a response to any of the multiple emails I sent. I purchased an item from Slick It Up almost a month ago and it has not yet arrived. USPS tracking has said it is still in transit since May 12th. I'm trying to get an inquiry opened into locating the package. The item order number is 100029202 and tracking number is UA429847399US. Please respond at your earliest convenience.

Spent well over 1K$ at this store, goods usually pretty good so surprised that 3 emails over a few weeks, with photo evidence of holes in seams of an expensive ($80) small item, have had no reply! then realise no phone number to call is listed in contact info... and can see similar complaints of lack of service. The item is quite simply, defective! Return or refund is in order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I would like to add however that they only just replied to my third e-mail after I let them know I would be contacting youI had waited a week after my order to e-mailOne week later passed without a replyThey only just replied in a span of hours when they had over business days to respond to me prior to thisI have evidence of my contacting them prior and before I had submitted my complaintAlso, yes they did follow up with me on "one more than one occasion" which was 2, again, sent after I sent a 3rd e-mail asking them to kindly follow-up.
Sincerely,
*** ***

The customer wrote several emails to us on the weekends when there is no one in the office to respond to them as mentioned in the invoice emails that get sent to every customer who places an order Furthermore the customers concerns were addressed when we were back in the office
and handled in a timely manner as shown in the attachment to this email

It was our thinking that due to such a gap in communication, the customers package was successfully delivered when the items came into stock not too long after our original conversation which ended May *** of this yearHad we noticed the mishap earlier, the products would have been sent much
soonerAs is stands, we are still sending the products over, as per the desired resolution of the complain

The customer mentioned above has been waiting on an item ordered back in JanuarySince the item cannot be shipped as of today, per his request in the complaint we have issued a refund back to the customer who was notified by email with further details

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI would like to point out though, that the level of customer
service was dismalIt took no less than emails to the business, and the threat of being investigated by the Revdex.com before I could get any action from themI had to beg to get my item shipped, and each time they responded (twice), they made all kinds of excuses about how busy they wereThe delay in shipping would have been tolerable, if they were open and honest in their communication
Sincerely,
*** ***

Revdex.com:
In reference to complaint ID ***, I have now received both refund and apology and find that this resolution is satisfactory to me and the matter has been resolvedThank you
Sincerely,
**

The order was dispatched to the customer earlier this week as communicated to him after having to start a new email thread with him because of technical difficulties in trying to reach himHe's been supplied with tracking information as the order was expedited to him with *** which we mentioned
we would cover in our emails

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like to point out though, that the level of customer service was dismal. It took no less...

than 8 emails to the business, and the threat of being investigated by the Revdex.com before I could get any action from them. I had to beg to get my item shipped, and each time they responded (twice), they made all kinds of excuses about how busy they were. The delay in shipping would have been tolerable, if they were open and honest in their communication.
Sincerely,
[redacted]

Slickitup items ordered 28 Feb 2018.
Acknowledgement email sent immediately.
Was told a followup email would advise shipping was underway.
20 March I emailed asking whether my order was lost.
23 March reply "Our apologies for the delay there. We are currently out of stock and waiting for more to come in. We should actually have a few ready to ship out tomorrow though and should be able to have a package dispatched to you then since the list of backorders for the item is pretty short. We'll have some shipping info emailed to you tomorrow afternoon after we make a post run."
01 April I emailed again.
04 April "We'll have them adjusted and dispatched in the next day or so for you."
07 May I emailed again / no response
12 May I asked for a refund ... now I guess I wait ... ?

The customer was responded to before sending an additional email the next day.  His order was refunded after we explained the delay in the original processing which we've done with the same customer on more than one occasion.  We have two separate threads now of emails from the same one...

the most recent containing the threat of the Revdex.com report after already addressing his issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I placed an order of over $800.00 one week ago. I never received a confirmation email from the company. I have contacted them THREE times via their email (I should have been suspicious when there was NO PHONE NUMBER for this company). They have not responded to a single message from me. I will be contacting my credit card company to reverse the payment. I STRONGLY urge others to stay away from this company! They have a great webpage and a nice Facebook page, but their customer service is pitiful.