Dear Mr***, Thank you for your commentsWe are sorry to hear that your experience isn’t all that we hoped it would be. It sounds like you have installed DriverUpdate and you just need to uninstall itTo uninstall DriverUpdate from
Windows, you need to make sure that your copy of DriverUpdate is not runningEven though it may not appear on the screen, DriverUpdate's active scan process may be activeIf you see the DriverUpdate icon in the task-bar that means that it’s active process is still runningTo de-activate itRight click on the DriverUpdate icon and click "Shut Down." Next, you need to open the control panelTo open it, open the Start Menu then click Control PanelThe third step is to open the Windows Program ManagerDo this by clicking on the icon that says "Program - Uninstall a program"When the Windows Program Manager is open, just locate the DriverUpdate icon in the listSelect it and click "Uninstall"A small dialog will pop up asking if you want to uninstallClick YESThat's it! Doing an uninstall this way will remove all of DriverUpdate's active components from your computerSlimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the cloud-sourced communityIf you need any more help, or want to see these step-by-step instructions with pictures, please visit the DriverUpdate help site at support.driverupdate.netSincerely, Slimware Utilities Support Team
We have already refunded the customer
his purchase and sent him a check in the amount of $*** for his expenses he incurred
Hi ***,
I sincerely apologize for the inconvience causedWe refunded your purchase *** as follows:
Refund Thu Mar 2014, 12:27:pm Payment Visa | *** | Chase
sc-plus/3pc -$***
2-year/2-year -$***
driver-update/driver-update -$***
Subtotal: -$***
We will also send out a check for $*** to the following address:
*** * ***
*** *** ***
*** * ** ***
Please let me know if I can be of any further assistanceThank you
Regards,
***
The SlimwareUtilities Support Team
Dear Ms***,
We truly apologize for the unusual experience you’ve had with products from Slimware UtilitiesWe are a trusted company that has provided millions of users with help cleaning out unwanted programs with
our SlimCleaner Plus™ tool and help locating and installing outdated drivers with the DriverUpdate™ utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the cloud-sourced community. We can assure you, our products are not malware.
I see that you’ve made two purchases from us over the last several months; the first was in November for DriverUpdate in the amount of $32.03, and that purchase was refunded to you on August (as you noted)The second purchase, of SlimCleaner Plus, was made in January of this year in the amount of $A refund of this purchase was issued by us on August of this year; please note that once a refund is issued, it can take anywhere from 5-business days for funds to reappear in your online account as the money makes its journey from our bank to yours, and 1-billing cycles in a mailed statement (if you receive one)As of today, neither window of time has elapsedWe hope this addresses your concerns. If we can be of additional help, please feel free to get in touch with our support team at any time with an email to [email protected] regards,
***
I would like to submit information to all the complainants who reported problems with this company SlimwareI never heard of the site until I found some paperwork with rules and regs of the company from a file I foundAfter reading the complaints, some of which where people were wrestling with the software and never contacted themI decided to do a computer search using the word slimware, and wouldn't you know it, there it was! It was sitting quietly under the setup fileWINDOWS SETUPIt seems to be the company Microsoft used for automatic driver updatesEVERYBODY is sitting on this software and they make it seem like your computer will explode if you dare attempt to remove itAnyone reading this should read the info I got when I right-clicked on the s/w:
Filename: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** **
Last Used
Not Available
Startup Item
No
Many Users
Tens of thousands of users in the Norton Community have used this fileMature
This file was released months agoGood
Norton has given this file a good ratingSource File:
*** *** *** * *** *** *** *** * *** ***
Complaint: ***
I am rejecting this response because:
We've already attempted to remove your corrupt software, but you have obviously coded the software in such a [fraudulent] way that prevents removal
Regards,
*** ***
Mr***,Thank you for sharing your experience with usWe are sorry to hear that it hasn’t been everything we had hoped.Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help
locating and installing outdated drivers with the DriverUpdate utility The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the community.According to our records, you were not charged for these transactionsEach order that was attempted was cancelled or voided due to invalid information provided at the time of purchase.Your credit union may have put a temporary hold on your accountBecause you were never ultimately charged, we cannot refund these monies; however, your credit union should remove the temporary holds shortly, if they haven’t done so alreadyFor more information on this, you will need to contact your credit union directly.For further help with Slimware Utilities or the products we offer, please visit our support site at http://help.slimwareutilities.com.
Sincerely,
The Slimware Utilities Support Team
Thank
you for your commentsWe are sorry to hear that your experience isn’t all that
we hoped it would beTo
uninstall DriverUpdate from Windows 7, you need to make sure that your copy of DriverUpdate is not runningEven
though it may not appear on the screen, DriverUpdate's
active scan process may
be activeIf you see the DriverUpdate icon in the task-bar that means that
it’s active process is still runningTo de-activate itRight click on the
DriverUpdate icon and click "Shut Down."Next, you need to open the control panelTo
open it, open the Start Menu then click Control Panel.The third step is to open the Windows Program ManagerDo this
by clicking on the icon that says "Program - Uninstall a program".When the Windows Program Manager is open, just locate the
DriverUpdate icon in the listSelect it and click "Uninstall".A small dialog will pop up asking if you want to uninstall
Click YES.That's it! Doing an uninstall this way will remove all of
DriverUpdate's active components from your computerIf you need any more help,
or want to see these step-by-step instructions with pictures, please visit the
DriverUpdate help site at support.driverupdate.net-
Slimware Utilites Support
We are sorry for any confusion
Windows Installer may appear for a moment when the uninstall process begins, but this is only to initiate the uninstall processOnce you follow the prompts through, the program will be removed from your computer
If you would like assistance with uninstalling, one of our support agents can help you in Live ChatThey can even remote access your computer, only with your permission, and help
If you would like live assistance, please visit support.driverupdate.net and click on the Live Chat button
- Slimware Support
within minutes of ordering this system I asked for a refund.....I thought all you had to do was download and the system would automatic clean your computer.....however, I was prompted to do things that I don't know how to do.....I can't even paste......when I wanted to fix a problem I was prompted to buy another packaged.......I tried the chat line for they stated that they had nothing showing I purchase package....However, payment was taken from my paypal account.......I WANT A FULL REFUND but getting no replies
We have reviewed your inquiry and are sad to hear you have not had the experience we would have desiredWe have issued a refund for your purchase as requested and have extended the subscription for one year at no charge so that you may enjoy the services our
product has to offer. Please free to contact us if you have any questions.
Thank you,
The Slimware Support Team
Mr***, Thank you for sharing your experience and concerns with usOn February 3, 2016, we reached out to you privately to address these concerns
"">Slimware Utilities VP of Customer Service reached out to you and your refund was processed on February 3, Additionally, a Tier II tech agent was able to help you fix any problems you may have had with your computerSlimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility. Now, with Slimware Premium Support, we are able to provide users with personal overall computer helpThe company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the communityWe assume that your issues have been addressed and correctedIf you need any more help, please let us know- Slimware Utilities Support
Thank you for your commentsWe are sorry to hear that your experience isn’t all that we hoped it would be. It sounds like you have installed DriverUpdate and you
just need to uninstall it
To uninstall DriverUpdate from Windows 7, you need to make sure that your copy of DriverUpdate is not runningEven though it may not appear on the screen, DriverUpdate's active scan process may be activeIf you see the DriverUpdate icon in the task-bar that means that it’s active process is still runningTo de-activate itRight click on the DriverUpdate icon and click "Shut Down."
Next, you need to open the control panelTo open it, open the Start Menu then click Control Panel The third step is to open the Windows Program ManagerDo this by clicking on the icon that says "Program - Uninstall a program" When the Windows Program Manager is open, just locate the DriverUpdate icon in the listSelect it and click "Uninstall" A small dialog will pop up asking if you want to uninstallClick YES That's it! Doing an uninstall this way will remove all of DriverUpdate's active components from your computer Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the cloud-sourced community
If you need any more help, or want to see these step-by-step instructions with pictures, please visit the DriverUpdate help site at support.driverupdate.net
Sincerely,
Slimware Support Team
Ms***, Thank you for your patienceWe are sorry to hear that your experience hasn’t been everything we hoped
it would beSlimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility. Recently, we started providing personal assistance with computer troubles with Slimware Premium SupportSlimware Utilities and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the communityAs requested, we have refunded your Slimware Premium Support purchase of $These funds should become available within the next few daysYou also received a phone call from us on March 7, relaying this informationIf you need any further assistance from Slimware Utilities regarding any of our products, please visit help.slimwareutilities.comSincerely, The Slimware Utilities Support Team
In accordance with our day money back guarantee, we have refunded Mr***’s $purchase of DriverUpdate on July 14, Additionally, we reached out to Mr*** directly to address his issues with his computer and compensation
If you require more information regarding this complaint, please let us know
Thank you, The Slimware Utilities Support Team
I have been corrwith someone at Slimwaare for two months about a return I they said I received in the last monthI have offered to send a copy of my credit card bill to them to prove there was no return on the particular item, Slimware CleanerPlusI never ordered it, received it or was charged for it and they are accusing me of using another email to order.itI was never charged for it on cr.cdNow they will not let me mail the cr.cdcopy to them and insist I must email it.They will not give me a mailing address I am sending info to only address I have to Ocean SpringsThey have no record of loading the product** *** th
Complaint: ***
I am rejecting this response because:I
Regards, although there has been an attempt at making this right, there was no mention of the Microsoft agent being brought in on the call, and no offer made to stop misrepresenting the product which: is not a Microsoft partner as renounced by the Microsoft agent, and also the unsolicited pop ups during my windows installations were sneaky and underhanded in a way to suggest that it was Microsoft sending me to this company to continue with my windows installationI think there is a law against hacking, and certainly it can't be right that after all components of ' slumware' were uninstalled, the pop up showed during installation of Windows Adamantly, the Microsoft repInformed the slimware rep that he was being fraudulent, and really that is why I reject this solutionI have not been satisfied to know that slim ware will no longer hack and make claims..in addition, I have no idea where the refund went, there is no deposit to my account as yet
*** ***
I sincerely apologize for the inconvenience caused. Your entire purchase [redacted] has been refunded. Please allow 1-2 business days for it to be processed.
Please let me know if I can be of any further assistance and thank you for your...
patience while we work to resolve your issues.
Regards,
[redacted]
The SlimwareUtilities Support Team
Mr. [redacted],
I would like to connect you with one of our support specialists, [redacted]. He has offered to help you completely uninstall the software from your computer. This process involves setting up a remote
connection between you and [redacted] so that he can uninstall the software for you. If you are agreeable to this, let's schedule a time when you are available to set up the remote session. I have
forwarded your contact information to [redacted] and he will reach out to your for scheduling.
Regards,
[redacted]
Dear Mr***, Thank you for your commentsWe are sorry to hear that your experience isn’t all that we hoped it would be. It sounds like you have installed DriverUpdate and you just need to uninstall itTo uninstall DriverUpdate from
Windows, you need to make sure that your copy of DriverUpdate is not runningEven though it may not appear on the screen, DriverUpdate's active scan process may be activeIf you see the DriverUpdate icon in the task-bar that means that it’s active process is still runningTo de-activate itRight click on the DriverUpdate icon and click "Shut Down." Next, you need to open the control panelTo open it, open the Start Menu then click Control PanelThe third step is to open the Windows Program ManagerDo this by clicking on the icon that says "Program - Uninstall a program"When the Windows Program Manager is open, just locate the DriverUpdate icon in the listSelect it and click "Uninstall"A small dialog will pop up asking if you want to uninstallClick YESThat's it! Doing an uninstall this way will remove all of DriverUpdate's active components from your computerSlimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the cloud-sourced communityIf you need any more help, or want to see these step-by-step instructions with pictures, please visit the DriverUpdate help site at support.driverupdate.netSincerely, Slimware Utilities Support Team
Don't download they will take your money and run
We have already refunded the customer
his purchase and sent him a check in the amount of $*** for his expenses he incurred
Hi ***,
I sincerely apologize for the inconvience causedWe refunded your purchase *** as follows:
Refund Thu Mar 2014, 12:27:pm Payment Visa | *** | Chase
sc-plus/3pc -$***
2-year/2-year -$***
driver-update/driver-update -$***
Subtotal: -$***
We will also send out a check for $*** to the following address:
*** * ***
*** *** ***
*** * ** ***
Please let me know if I can be of any further assistanceThank you
Regards,
***
The SlimwareUtilities Support Team
Dear Ms***,
We truly apologize for the unusual experience you’ve had with products from Slimware UtilitiesWe are a trusted company that has provided millions of users with help cleaning out unwanted programs with
our SlimCleaner Plus™ tool and help locating and installing outdated drivers with the DriverUpdate™ utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the cloud-sourced community. We can assure you, our products are not malware.
I see that you’ve made two purchases from us over the last several months; the first was in November for DriverUpdate in the amount of $32.03, and that purchase was refunded to you on August (as you noted)The second purchase, of SlimCleaner Plus, was made in January of this year in the amount of $A refund of this purchase was issued by us on August of this year; please note that once a refund is issued, it can take anywhere from 5-business days for funds to reappear in your online account as the money makes its journey from our bank to yours, and 1-billing cycles in a mailed statement (if you receive one)As of today, neither window of time has elapsedWe hope this addresses your concerns. If we can be of additional help, please feel free to get in touch with our support team at any time with an email to [email protected] regards,
***
I would like to submit information to all the complainants who reported problems with this company SlimwareI never heard of the site until I found some paperwork with rules and regs of the company from a file I foundAfter reading the complaints, some of which where people were wrestling with the software and never contacted themI decided to do a computer search using the word slimware, and wouldn't you know it, there it was! It was sitting quietly under the setup fileWINDOWS SETUPIt seems to be the company Microsoft used for automatic driver updatesEVERYBODY is sitting on this software and they make it seem like your computer will explode if you dare attempt to remove itAnyone reading this should read the info I got when I right-clicked on the s/w:
Filename: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** **
Last Used
Not Available
Startup Item
No
Many Users
Tens of thousands of users in the Norton Community have used this fileMature
This file was released months agoGood
Norton has given this file a good ratingSource File:
*** *** *** * *** *** *** *** * *** ***
Complaint: ***
I am rejecting this response because:
We've already attempted to remove your corrupt software, but you have obviously coded the software in such a [fraudulent] way that prevents removal
Regards,
*** ***
Mr***,Thank you for sharing your experience with usWe are sorry to hear that it hasn’t been everything we had hoped.Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help
locating and installing outdated drivers with the DriverUpdate utility The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the community.According to our records, you were not charged for these transactionsEach order that was attempted was cancelled or voided due to invalid information provided at the time of purchase.Your credit union may have put a temporary hold on your accountBecause you were never ultimately charged, we cannot refund these monies; however, your credit union should remove the temporary holds shortly, if they haven’t done so alreadyFor more information on this, you will need to contact your credit union directly.For further help with Slimware Utilities or the products we offer, please visit our support site at http://help.slimwareutilities.com.
Sincerely,
The Slimware Utilities Support Team
Thank
you for your commentsWe are sorry to hear that your experience isn’t all that
we hoped it would beTo
uninstall DriverUpdate from Windows 7, you need to make sure that your copy of DriverUpdate is not runningEven
though it may not appear on the screen, DriverUpdate's
active scan process may
be activeIf you see the DriverUpdate icon in the task-bar that means that
it’s active process is still runningTo de-activate itRight click on the
DriverUpdate icon and click "Shut Down."Next, you need to open the control panelTo
open it, open the Start Menu then click Control Panel.The third step is to open the Windows Program ManagerDo this
by clicking on the icon that says "Program - Uninstall a program".When the Windows Program Manager is open, just locate the
DriverUpdate icon in the listSelect it and click "Uninstall".A small dialog will pop up asking if you want to uninstall
Click YES.That's it! Doing an uninstall this way will remove all of
DriverUpdate's active components from your computerIf you need any more help,
or want to see these step-by-step instructions with pictures, please visit the
DriverUpdate help site at support.driverupdate.net-
Slimware Utilites Support
I bought Driver Update from this companyThey have never sent a registration key and ask for another payment every time they scanTheir scans are scams!
We are sorry for any confusion
Windows Installer may appear for a moment when the uninstall process begins, but this is only to initiate the uninstall processOnce you follow the prompts through, the program will be removed from your computer
If you would like assistance with uninstalling, one of our support agents can help you in Live ChatThey can even remote access your computer, only with your permission, and help
If you would like live assistance, please visit support.driverupdate.net and click on the Live Chat button
- Slimware Support
within minutes of ordering this system I asked for a refund.....I thought all you had to do was download and the system would automatic clean your computer.....however, I was prompted to do things that I don't know how to do.....I can't even paste......when I wanted to fix a problem I was prompted to buy another packaged.......I tried the chat line for they stated that they had nothing showing I purchase package....However, payment was taken from my paypal account.......I WANT A FULL REFUND but getting no replies
We have reviewed your inquiry and are sad to hear you have not had the experience we would have desiredWe have issued a refund for your purchase as requested and have extended the subscription for one year at no charge so that you may enjoy the services our
product has to offer. Please free to contact us if you have any questions.
Thank you,
The Slimware Support Team
Mr***, Thank you for sharing your experience and concerns with usOn February 3, 2016, we reached out to you privately to address these concerns
"">Slimware Utilities VP of Customer Service reached out to you and your refund was processed on February 3, Additionally, a Tier II tech agent was able to help you fix any problems you may have had with your computerSlimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility. Now, with Slimware Premium Support, we are able to provide users with personal overall computer helpThe company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the communityWe assume that your issues have been addressed and correctedIf you need any more help, please let us know- Slimware Utilities Support
Thank you for your commentsWe are sorry to hear that your experience isn’t all that we hoped it would be. It sounds like you have installed DriverUpdate and you
just need to uninstall it
To uninstall DriverUpdate from Windows 7, you need to make sure that your copy of DriverUpdate is not runningEven though it may not appear on the screen, DriverUpdate's active scan process may be activeIf you see the DriverUpdate icon in the task-bar that means that it’s active process is still runningTo de-activate itRight click on the DriverUpdate icon and click "Shut Down."
Next, you need to open the control panelTo open it, open the Start Menu then click Control Panel The third step is to open the Windows Program ManagerDo this by clicking on the icon that says "Program - Uninstall a program" When the Windows Program Manager is open, just locate the DriverUpdate icon in the listSelect it and click "Uninstall" A small dialog will pop up asking if you want to uninstallClick YES That's it! Doing an uninstall this way will remove all of DriverUpdate's active components from your computer Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the cloud-sourced community
If you need any more help, or want to see these step-by-step instructions with pictures, please visit the DriverUpdate help site at support.driverupdate.net
Sincerely,
Slimware Support Team
Ms***, Thank you for your patienceWe are sorry to hear that your experience hasn’t been everything we hoped
it would beSlimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility. Recently, we started providing personal assistance with computer troubles with Slimware Premium SupportSlimware Utilities and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the communityAs requested, we have refunded your Slimware Premium Support purchase of $These funds should become available within the next few daysYou also received a phone call from us on March 7, relaying this informationIf you need any further assistance from Slimware Utilities regarding any of our products, please visit help.slimwareutilities.comSincerely, The Slimware Utilities Support Team
In accordance with our day money back guarantee, we have refunded Mr***’s $purchase of DriverUpdate on July 14, Additionally, we reached out to Mr*** directly to address his issues with his computer and compensation
If you require more information regarding this complaint, please let us know
Thank you, The Slimware Utilities Support Team
I have been corrwith someone at Slimwaare for two months about a return I they said I received in the last monthI have offered to send a copy of my credit card bill to them to prove there was no return on the particular item, Slimware CleanerPlusI never ordered it, received it or was charged for it and they are accusing me of using another email to order.itI was never charged for it on cr.cdNow they will not let me mail the cr.cdcopy to them and insist I must email it.They will not give me a mailing address I am sending info to only address I have to Ocean SpringsThey have no record of loading the product** *** th
Complaint: ***
I am rejecting this response because:I
Regards, although there has been an attempt at making this right, there was no mention of the Microsoft agent being brought in on the call, and no offer made to stop misrepresenting the product which: is not a Microsoft partner as renounced by the Microsoft agent, and also the unsolicited pop ups during my windows installations were sneaky and underhanded in a way to suggest that it was Microsoft sending me to this company to continue with my windows installationI think there is a law against hacking, and certainly it can't be right that after all components of ' slumware' were uninstalled, the pop up showed during installation of Windows Adamantly, the Microsoft repInformed the slimware rep that he was being fraudulent, and really that is why I reject this solutionI have not been satisfied to know that slim ware will no longer hack and make claims..in addition, I have no idea where the refund went, there is no deposit to my account as yet
*** ***
Dear [redacted],
I sincerely apologize for the inconvenience caused. Your entire purchase [redacted] has been refunded. Please allow 1-2 business days for it to be processed.
Please let me know if I can be of any further assistance and thank you for your...
patience while we work to resolve your issues.
Regards,
[redacted]
The SlimwareUtilities Support Team
Mr. [redacted],
I would like to connect you with one of our support specialists, [redacted]. He has offered to help you completely uninstall the software from your computer. This process involves setting up a remote
connection between you and [redacted] so that he can uninstall the software for you. If you are agreeable to this, let's schedule a time when you are available to set up the remote session. I have
forwarded your contact information to [redacted] and he will reach out to your for scheduling.
Regards,
[redacted]