Dear Mr. [redacted],
We are sorry to hear that your experience hasn't been all that we had hoped. Your refund was processed on February 1, 2016. It may take up to...
10 days for these funds to be reflected in your account.If you need any further assistance, please let know by emailing us at directly at [email protected].
Sincerely,
Slimware Utilities Support Team
The Driver Update scanning screen comes up every morning when I reopen my Windows with a misleading request to use their paid service to update drivers that anyone can do for free on the website using the drivers. I've been unable to remove the pop-up banner software and the company's phone number listed by Revdex.com is always busy.This is obviously a scam to get people to subscribe and get nothing of value for their money. This should be removed as spam and action against Slimware Utilities Holdings should be taken. should be taken.
Hi [redacted], I spoke to the customer over thephone and let her know that her purchase had been refunded and she did notrequire any further assistance from us.Here is a copy of the refund foryour...
I sent the following response on Friday, and tried to call today...
but did not get a response, will keep trying:
Hi [redacted],
I sincerely apologize for the inconvenience caused. Please uninstall the program using the steps below:
1.Make sure the program is completely turned off. Even if you can't see DriverUpdate, it might be running in the background. Look for the small DriverUpdate icon in the taskbar (the area in the bottom right-hand corner next to the clock).
If the icon is there, right-click it and select “Exit.”
If the icon is not there, the program is completely shut down.
2.Once the program is no longer running, please go to Start >> Control Panel >> Uninstall a Program
3.Find DriverUpdate in the list of programs, highlight it and click, “Uninstall.”
You can also delete the following folder:
C:\program files(x86)\DriverUpdate
If you still have an issue, please let me know and I will provide further instructions. Thank you.
Regards,
[redacted]
The SlimwareUtilities Support Team
I have repeatedly asked Driver Update renewal ads to be removed. No amount of clicking No or no renewal works. A "would you like to renew box arrives on my desktop every time I turn my computer on. Clicking NO just leads to another box wanting me to renew - there the NO doesn't do anything. Ads just continue!
What kind of a company is this? How do I convince them I DO NOT want to renew?
Revdex.com, We have reviewed the complaint and assisted the customer with uninstalling our DriverUpdate™ program from hercomputer. Additionally, we provided the customer with direct access to a support agent for any further issues....
We trust this resolves all concerns and closes the matter. Thank you.The Slimware Utilities Support Team Sincerely,
Dear Mr. [redacted],
Thank you for sharing your experience...
with us. We are sorry to hear that it hasn’t been everything we had hoped.
Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the community.
We have confirmed that your refund is processing. Please allow 5-10 business days for the credit to be reflected on your card. Please let us know if you do not see your refund reflected in your account so we can investigate further. You should have received a separate email confirming the refund. If you do not receive this email, please let us know.
If you need help uninstalling DriverUpdate, please check out our uninstall FAQs located at http://support.driverupdate.net/Home?pType=dUpdate&sctype=Driver_Update&...⇄ />
For further assistance with Slimware Utilities or the products we offer, please visit our support site at http://help.slimwareutilities.com.
Sincerely,
The Slimware Utilities Support Team
I sincerely apologize for the inconvenience caused. Your entire purchase [redacted] has been refunded. Please allow 1-2 business days for it to be processed....
Please let me know if I can be of any further assistance and thank you for your patience while we work to resolve your issues.
Regards,
[redacted]
The SlimwareUtilities Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Revdex.com, We have reviewed the complaint and assisted Mr. [redacted] with regaining access tohis computer. We did not uncover any action on the part of our phone representatives that would have caused the interruption; nevertheless, as always, we will...
continue to monitor our call center processes to ensure our customers’ satisfaction. Additionally, we provided Mr. [redacted] with direct access to a support agent for any further issues he may encounter. We trust this resolves all concerns and closes the matter. Thank you. Sincerely, The Slimware Utilities SupportTeam
Dear Ms. [redacted], I sincerely apologize for the inconvenience caused. Please restassured that your purchase and dealings with Slimware Utilities and Tech LiveConnect are legitimate and have not compromised your security. I havereviewed your purchases with...
us. You purchased the DriverUpdate software(for 1 Year, 3 Computers) for the stated price of $29.97. You alsopurchased a 2-Year Extension of that software license for $9.95, as well as theSlimCleaner Plus Windows Optimizer software for an additional $9.95. Allthis was presented in your cart for the total amount of $49.87. I havegone ahead and refunded your purchase back to your MasterCard ending with 7558for $49.87. You had called Tech Live Connect, which is a trusted third partythat we use to help activate your program over the phone. Again, they didnot use your information for any reason for which you would not have beeninformed, and they kept it secure. We are looking into the statements madeby Dell Tech Support and we appreciate your bringing them to ourattention. Again, be assured that none of our software is a virus orotherwise malicious; rather, it serves only to provide positive benefits to PCusers such as yourself. In addition to clarifying the details of your transaction, Iwould like to schedule a call with you to go over any technical issues and helprestore sound if that is possible and also address any of your concerns overthe phone. I will call on Wednesday May 6th between the hoursof 9AM-5PM EDT. If there is an alternate time that works better for you,please do not hesitate to contact me before then. I hope this alleviates your concerns, and I look forward tospeaking with you to assist you further. Thank you. Regards,[redacted]The SlimwareUtilities Support Team why here...
I am a software engineer and request a full investigation by the FBI into this software company. I have read the complaints given by the Revdex.com and find that the Revdex.com is too accepting of the response of this company. My mother is blind and has two applications by this company on her computer, both that she did not download or ask for. When you try to remove the cleaner--- the cleaner asks for administrative permissions. There are two things going on that should be sending up huge red flags. First... The products are placed on the computer whithout the users permission. Second it is seeking administrative permissions to remove ...If there are 20 complaints to the Revdex.com there are thousands maybe millions that do not make it to the Revdex.com. When you go into their software properties they do not even give a company name. I had to search the internet for the products company. This is a nifarius company and I would ask that the Revdex.com investigate further, or send up red flags to the appropriate parties.
Dear Ms. [redacted], Thank you for your comments. We are sorry to hear that your experience isn’t all that we hoped it would be. Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus...
tool and help locating and installing outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the community. Since filing your original complaint, you have also contacted our customer support team where they provided you with uninstall instructions. If you have followed these directions and you are still experiencing please let us know so that we can better assist you by emailing [email protected]. Please keep in mind that even though you remove our software and any built-in reminders, you may still see advertisements for Slimware Utilities’ products on the various websites you may visit, where ads are presented by the site owners and their ad-network services, not by Slimware Utilities. Thank you again for contacting Slimware Utilities. Sincerely, Slimware Utilities Support
Ms. [redacted], Slimware Utilities is a trusted company that has provided...
millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and locating and installing outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the online community.
The charge you referenced is for the purchase of DriverUpdate that was made on February 11, 2016. After the purchase, you received an email with registration details and the statement Your bank statement will show a charge by "Slimware Utilities.”
Also, it’s worth noting that before receiving a payment confirmation email, all Slimware Utilities installations features two confirmation prompts that users must click to confirm their desire to continue the purchase; if the user does not consent to the purchase terms on these screens, then no payment is charged.
As requested, we have refunded your DriverUpdate purchase of $29.97. Please allow 5-10 business days for the credit to be reflected on your account.
If you need any more help with our programs, our Customer Support team is ready and waiting. You can reach them by email at [email protected] or by visiting the support site at support.driverupdate.net. - Slimware Utilities Support
On Dec.06 / 15 by error I downloaded their program 'Apple Quick Time 7' But I
never activated it, and minutes later left a message to the effect of having a refund
issued by this company: 'Slimwares Utilities Holdings, Inc.' In the meantime, I
left two more messages, but to this day (Dec.08/15) no response yet. Another
startling discovery I made is that 'Apple' offers the download of that program for free.
I don't care about other positive reviews of this company. Based on my experience this company is guilty of software-piracy, and its business modus operandi is an
outright scam.
Dear Ms. [redacted],
Thank you for sharing your experience and concerns with us. We regret that you encountered any inconvenience and are appreciate this opportunity to respond. In fact, our Vice President responsible for the call-support line called you twice to address your concerns,...
but was only able to leave you messages.Please be assured that Slimware Utilities is a trusted company that has provided millions of users with help locating and installing outdated or missing drivers with the DriverUpdate™ utility. Your call to activate that software should have been easy and smooth, as we design all our products and services to be. During your call, after activation, you were likely offered our new service, Slimware Premium Support, which provides 24/7 assistance with computer troubles. You were under no obligation to purchase it, and we carefully train our representatives to make that clear.
We are sorry if your experience did not meet that standard. We have located the call, listened to it, and will be providing coaching to the agent based on your experience.
As originally requested, your refund for DriverUpdate was processed on May 5th, and your product license expired at that time.
To clarify our status, please be aware that our software products have qualified as a Microsoft Partner, Gold Application Development. This means that our business and our developers meet the highest level of standards in developing software for Microsoft® Windows® and is what the agent was trying to convey.
We hope that your issues have been addressed and corrected. If you need any more help, including speaking with our Vice President, please let us know by emailing us at [email protected] the best time and method of reaching you. Thank you.
- Slimware Utilities Support Team
I have sent the customer an email and called multiple times with no response, will keep trying to contact the customer. Thank you.
font-family: 'Calibri', 'sans-serif'; color: #1f497d;">
Email for your records:
Dear Sir,
I sincerely apologize for the inconvenience caused. Please let me know which program you are trying to uninstall and I will be able to provide further instructions. Thank you.
Regards,
[redacted]
The SlimwareUtilities Support Team
Thank you for sharing your experience with us. We are sorry to hear that it hasn’t been everything we had hoped.
Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner...
Plus tool and help locating and installing outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the community.
As requested, we processed your refund as part of our money back guarantee on March 3, 2016. Please allow 5-10 business days for the credit to be reflected on your credit card.
Please let us know if you do not see your refund reflected in your account so we can investigate further. You should have received a separate email confirming the refund. If you do not receive this email, please let us know. You do not need to contact your credit card company to receive this refund.
For further assistance with Slimware Utilities and the products we offer, please visit our support site at http://help.slimwareutilities.com.
Sincerely, The Slimware Utilities Support Team
Ms. [redacted], We’re sorry our products didn’t live up to your expectations. As requested, we have refunded your SlimCleaner Plus purchase of $29.97 and your additional purchase of DriverUpdate for $9.95, for a total of...
$39.92. Please allow 5-10 business days for this credit to be reflected on your credit card. Please be assured that Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and locating and installing outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the online community. If you need any more help with our programs, our Customer Support team is ready and waiting. You can reach them by email at [email protected] or by visiting the support site at support.driverupdate.net. - The Slimware Utilities Support Team
Dear Mr. [redacted],
We are sorry to hear that your experience hasn't been all that we had hoped. Your refund was processed on February 1, 2016. It may take up to...
10 days for these funds to be reflected in your account.If you need any further assistance, please let know by emailing us at directly at [email protected].
Sincerely,
Slimware Utilities Support Team
The Driver Update scanning screen comes up every morning when I reopen my Windows with a misleading request to use their paid service to update drivers that anyone can do for free on the website using the drivers. I've been unable to remove the pop-up banner software and the company's phone number listed by Revdex.com is always busy.This is obviously a scam to get people to subscribe and get nothing of value for their money. This should be removed as spam and action against Slimware Utilities Holdings should be taken. should be taken.
Hi [redacted], I spoke to the customer over thephone and let her know that her purchase had been refunded and she did notrequire any further assistance from us.Here is a copy of the refund foryour...
records: RefundDate 2015-01-13PurchaseDate:2015-01-1...⇄ Currency:42.41USDSourceMerchant:slimcleanerplusProducts/SKUs:SlimCleanerPlus (1pc) (29.97) Item RefundedSlimCleaner Plus (pos-du) (9.95) Item RefundedReceiptNumber:[redacted]Name:[redacted] [redacted] Email:[redacted]@yahoo.comPostalCode:[redacted] Thank you. Regards,[redacted]The SlimwareUtilities SupportTeams why here...
I sent the following response on Friday, and tried to call today...
but did not get a response, will keep trying:
Hi [redacted],
I sincerely apologize for the inconvenience caused. Please uninstall the program using the steps below:
1.Make sure the program is completely turned off. Even if you can't see DriverUpdate, it might be running in the background. Look for the small DriverUpdate icon in the taskbar (the area in the bottom right-hand corner next to the clock).
If the icon is there, right-click it and select “Exit.”
If the icon is not there, the program is completely shut down.
2.Once the program is no longer running, please go to Start >> Control Panel >> Uninstall a Program
3.Find DriverUpdate in the list of programs, highlight it and click, “Uninstall.”
You can also delete the following folder:
C:\program files(x86)\DriverUpdate
If you still have an issue, please let me know and I will provide further instructions. Thank you.
Regards,
[redacted]
The SlimwareUtilities Support Team
I have repeatedly asked Driver Update renewal ads to be removed. No amount of clicking No or no renewal works. A "would you like to renew box arrives on my desktop every time I turn my computer on. Clicking NO just leads to another box wanting me to renew - there the NO doesn't do anything. Ads just continue!
What kind of a company is this? How do I convince them I DO NOT want to renew?
Revdex.com, We have reviewed the complaint and assisted the customer with uninstalling our DriverUpdate™ program from hercomputer. Additionally, we provided the customer with direct access to a support agent for any further issues....
We trust this resolves all concerns and closes the matter. Thank you.The Slimware Utilities Support Team Sincerely,
Dear Mr. [redacted],
Thank you for sharing your experience...
with us. We are sorry to hear that it hasn’t been everything we had hoped.
Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the community.
We have confirmed that your refund is processing. Please allow 5-10 business days for the credit to be reflected on your card. Please let us know if you do not see your refund reflected in your account so we can investigate further. You should have received a separate email confirming the refund. If you do not receive this email, please let us know.
If you need help uninstalling DriverUpdate, please check out our uninstall FAQs located at http://support.driverupdate.net/Home?pType=dUpdate&sctype=Driver_Update&...⇄ /> For further assistance with Slimware Utilities or the products we offer, please visit our support site at http://help.slimwareutilities.com.
Sincerely,
The Slimware Utilities Support Team
I am not satisfied with the product and requested a refund 4 times!
Dear [redacted],
I sincerely apologize for the inconvenience caused. Your entire purchase [redacted] has been refunded. Please allow 1-2 business days for it to be processed....
Please let me know if I can be of any further assistance and thank you for your patience while we work to resolve your issues.
Regards,
[redacted]
The SlimwareUtilities Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com, We have reviewed the complaint and assisted Mr. [redacted] with regaining access tohis computer. We did not uncover any action on the part of our phone representatives that would have caused the interruption; nevertheless, as always, we will...
continue to monitor our call center processes to ensure our customers’ satisfaction. Additionally, we provided Mr. [redacted] with direct access to a support agent for any further issues he may encounter. We trust this resolves all concerns and closes the matter. Thank you. Sincerely, The Slimware Utilities SupportTeam
Dear Ms. [redacted], I sincerely apologize for the inconvenience caused. Please restassured that your purchase and dealings with Slimware Utilities and Tech LiveConnect are legitimate and have not compromised your security. I havereviewed your purchases with...
us. You purchased the DriverUpdate software(for 1 Year, 3 Computers) for the stated price of $29.97. You alsopurchased a 2-Year Extension of that software license for $9.95, as well as theSlimCleaner Plus Windows Optimizer software for an additional $9.95. Allthis was presented in your cart for the total amount of $49.87. I havegone ahead and refunded your purchase back to your MasterCard ending with 7558for $49.87. You had called Tech Live Connect, which is a trusted third partythat we use to help activate your program over the phone. Again, they didnot use your information for any reason for which you would not have beeninformed, and they kept it secure. We are looking into the statements madeby Dell Tech Support and we appreciate your bringing them to ourattention. Again, be assured that none of our software is a virus orotherwise malicious; rather, it serves only to provide positive benefits to PCusers such as yourself. In addition to clarifying the details of your transaction, Iwould like to schedule a call with you to go over any technical issues and helprestore sound if that is possible and also address any of your concerns overthe phone. I will call on Wednesday May 6th between the hoursof 9AM-5PM EDT. If there is an alternate time that works better for you,please do not hesitate to contact me before then. I hope this alleviates your concerns, and I look forward tospeaking with you to assist you further. Thank you. Regards,[redacted]The SlimwareUtilities Support Team why here...
I am a software engineer and request a full investigation by the FBI into this software company. I have read the complaints given by the Revdex.com and find that the Revdex.com is too accepting of the response of this company. My mother is blind and has two applications by this company on her computer, both that she did not download or ask for. When you try to remove the cleaner--- the cleaner asks for administrative permissions. There are two things going on that should be sending up huge red flags. First... The products are placed on the computer whithout the users permission. Second it is seeking administrative permissions to remove ...If there are 20 complaints to the Revdex.com there are thousands maybe millions that do not make it to the Revdex.com. When you go into their software properties they do not even give a company name. I had to search the internet for the products company. This is a nifarius company and I would ask that the Revdex.com investigate further, or send up red flags to the appropriate parties.
Dear Ms. [redacted], Thank you for your comments. We are sorry to hear that your experience isn’t all that we hoped it would be. Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus...
tool and help locating and installing outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the community. Since filing your original complaint, you have also contacted our customer support team where they provided you with uninstall instructions. If you have followed these directions and you are still experiencing please let us know so that we can better assist you by emailing [email protected]. Please keep in mind that even though you remove our software and any built-in reminders, you may still see advertisements for Slimware Utilities’ products on the various websites you may visit, where ads are presented by the site owners and their ad-network services, not by Slimware Utilities. Thank you again for contacting Slimware Utilities. Sincerely, Slimware Utilities Support
Ms. [redacted], Slimware Utilities is a trusted company that has provided...
millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and locating and installing outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the online community.
The charge you referenced is for the purchase of DriverUpdate that was made on February 11, 2016. After the purchase, you received an email with registration details and the statement Your bank statement will show a charge by "Slimware Utilities.”
Also, it’s worth noting that before receiving a payment confirmation email, all Slimware Utilities installations features two confirmation prompts that users must click to confirm their desire to continue the purchase; if the user does not consent to the purchase terms on these screens, then no payment is charged.
As requested, we have refunded your DriverUpdate purchase of $29.97. Please allow 5-10 business days for the credit to be reflected on your account.
If you need any more help with our programs, our Customer Support team is ready and waiting. You can reach them by email at [email protected] or by visiting the support site at support.driverupdate.net. - Slimware Utilities Support
On Dec.06 / 15 by error I downloaded their program 'Apple Quick Time 7' But I
never activated it, and minutes later left a message to the effect of having a refund
issued by this company: 'Slimwares Utilities Holdings, Inc.' In the meantime, I
left two more messages, but to this day (Dec.08/15) no response yet. Another
startling discovery I made is that 'Apple' offers the download of that program for free.
I don't care about other positive reviews of this company. Based on my experience this company is guilty of software-piracy, and its business modus operandi is an
outright scam.
Dear Ms. [redacted],
Thank you for sharing your experience and concerns with us. We regret that you encountered any inconvenience and are appreciate this opportunity to respond. In fact, our Vice President responsible for the call-support line called you twice to address your concerns,...
but was only able to leave you messages.Please be assured that Slimware Utilities is a trusted company that has provided millions of users with help locating and installing outdated or missing drivers with the DriverUpdate™ utility. Your call to activate that software should have been easy and smooth, as we design all our products and services to be. During your call, after activation, you were likely offered our new service, Slimware Premium Support, which provides 24/7 assistance with computer troubles. You were under no obligation to purchase it, and we carefully train our representatives to make that clear.
We are sorry if your experience did not meet that standard. We have located the call, listened to it, and will be providing coaching to the agent based on your experience.
As originally requested, your refund for DriverUpdate was processed on May 5th, and your product license expired at that time.
To clarify our status, please be aware that our software products have qualified as a Microsoft Partner, Gold Application Development. This means that our business and our developers meet the highest level of standards in developing software for Microsoft® Windows® and is what the agent was trying to convey.
We hope that your issues have been addressed and corrected. If you need any more help, including speaking with our Vice President, please let us know by emailing us at [email protected] the best time and method of reaching you. Thank you.
- Slimware Utilities Support Team
I have sent the customer an email and called multiple times with no response, will keep trying to contact the customer. Thank you.
font-family: 'Calibri', 'sans-serif'; color: #1f497d;">
Email for your records:
Dear Sir,
I sincerely apologize for the inconvenience caused. Please let me know which program you are trying to uninstall and I will be able to provide further instructions. Thank you.
Regards,
[redacted]
The SlimwareUtilities Support Team
Thank you for sharing your experience with us. We are sorry to hear that it hasn’t been everything we had hoped.
Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner...
Plus tool and help locating and installing outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the community.
As requested, we processed your refund as part of our money back guarantee on March 3, 2016. Please allow 5-10 business days for the credit to be reflected on your credit card.
Please let us know if you do not see your refund reflected in your account so we can investigate further. You should have received a separate email confirming the refund. If you do not receive this email, please let us know. You do not need to contact your credit card company to receive this refund.
For further assistance with Slimware Utilities and the products we offer, please visit our support site at http://help.slimwareutilities.com.
Sincerely, The Slimware Utilities Support Team
Ms. [redacted], We’re sorry our products didn’t live up to your expectations. As requested, we have refunded your SlimCleaner Plus purchase of $29.97 and your additional purchase of DriverUpdate for $9.95, for a total of...
$39.92. Please allow 5-10 business days for this credit to be reflected on your credit card. Please be assured that Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and locating and installing outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the online community. If you need any more help with our programs, our Customer Support team is ready and waiting. You can reach them by email at [email protected] or by visiting the support site at support.driverupdate.net. - The Slimware Utilities Support Team