The Driver Update scanning screen comes up every morning when I reopen my Windows with a misleading request to use their paid service to update drivers that anyone can do for free on the website using the driversI've been unable to remove the pbanner software and the company's phone number listed by Revdex.com is always busy.This is obviously a scam to get people to subscribe and get nothing of value for their moneyThis should be removed as spam and action against Slimware Utilities Holdings should be takenshould be taken
Dear [redacted] , I sincerely apologize for the inconvenience caused Your entire purchase [redacted] has been refundedPlease allow 1-business days for it to be processed Please let me know if I can be of any further assistance and thank you for your patience while we work to resolve your issues Regards, [redacted] The SlimwareUtilities Support Team
I sent the following response on Friday, and tried to call today but did not get a response, will keep trying: Hi [redacted] , I sincerely apologize for the inconvenience causedPlease uninstall the program using the steps below: 1.Make sure the program is completely turned offEven if you can't see DriverUpdate, it might be running in the backgroundLook for the small DriverUpdate icon in the taskbar (the area in the bottom right-hand corner next to the clock) If the icon is there, right-click it and select “Exit.” If the icon is not there, the program is completely shut down 2.Once the program is no longer running, please go to Start >> Control Panel >> Uninstall a Program 3.Find DriverUpdate in the list of programs, highlight it and click, “Uninstall.” You can also delete the following folder: C:\program files(x86)\DriverUpdate If you still have an issue, please let me know and I will provide further instructionsThank you Regards, [redacted] The SlimwareUtilities Support Team
Dear Mr***, We are sorry to hear that your experience hasn't been all that we had hopedYour refund was processed on February 1, It may take up to days for these funds to be reflected in your account.If you need any further assistance, please let know by emailing us at directly at [email protected] Sincerely, Slimware Utilities Support Team
Dear Mr [redacted] , Thank you for sharing your experience with usWe are sorry to hear that it hasn’t been everything we had hopedSlimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the communityWe have confirmed that your refund is processingPlease allow 5-business days for the credit to be reflected on your cardPlease let us know if you do not see your refund reflected in your account so we can investigate furtherYou should have received a separate email confirming the refundIf you do not receive this email, please let us knowIf you need help uninstalling DriverUpdate, please check out our uninstall FAQs located at http://support.driverupdate.net/Home?pType=dUpdate&sctype=Driver_Update&pName=Dr...⇄ further assistance with Slimware Utilities or the products we offer, please visit our support site at http://help.slimwareutilities.comSincerely, The Slimware Utilities Support Team
Dear Ms [redacted] , Thank you for sharing your experience and concerns with usWe regret that you encountered any inconvenience and are appreciate this opportunity to respond In fact, our Vice President responsible for the call-support line called you twice to address your concerns, but was only able to leave you messages.Please be assured that Slimware Utilities is a trusted company that has provided millions of users with help locating and installing outdated or missing drivers with the DriverUpdate™ utility Your call to activate that software should have been easy and smooth, as we design all our products and services to be During your call, after activation, you were likely offered our new service, Slimware Premium Support, which provides 24/assistance with computer troublesYou were under no obligation to purchase it, and we carefully train our representatives to make that clear We are sorry if your experience did not meet that standard We have located the call, listened to it, and will be providing coaching to the agent based on your experienceAs originally requested, your refund for DriverUpdate was processed on May 5th, and your product license expired at that timeTo clarify our status, please be aware that our software products have qualified as a Microsoft Partner, Gold Application DevelopmentThis means that our business and our developers meet the highest level of standards in developing software for Microsoft® Windows® and is what the agent was trying to conveyWe hope that your issues have been addressed and correctedIf you need any more help, including speaking with our Vice President, please let us know by emailing us at [email protected] the best time and method of reaching youThank you- Slimware Utilities Support Team
I have an issue but I can't directly contact themI left a message on their voicemail and left my phone number and email addressWaiting for them to contact me!
Hi [redacted] , I spoke to this customer over the phone and was able to resolve the issue with the printerCustomer wanted to keep the products and I gave him my contact information for any other issuesThe customer was happy with the resolution Regards, [redacted] The SlimwareUtilities Support Team
Hi [redacted] , I spoke to the customer over thephone and let her know that her purchase had been refunded and she did notrequire any further assistance from us.Here is a copy of the refund foryour records: RefundDate 2015-01-13PurchaseDate:2015-01-13PaymentMethod:***Payment& Currency:42.41USDSourceMerchant:slimcleanerplusProducts/SKUs:SlimCleanerPlus (1pc) (29.97) Item RefundedSlimCleaner Plus (pos-du) (9.95) Item RefundedReceiptNumber: [redacted] Name: [redacted] Email: [redacted] @yahoo.comPostalCode:*** Thank youRegards,***The SlimwareUtilities SupportTeams why here
I am a software engineer and request a full investigation by the FBI into this software company I have read the complaints given by the Revdex.com and find that the Revdex.com is too accepting of the response of this company My mother is blind and has two applications by this company on her computer, both that she did not download or ask for When you try to remove the cleaner--- the cleaner asks for administrative permissions There are two things going on that should be sending up huge red flags First The products are placed on the computer whithout the users permission Second it is seeking administrative permissions to remove ...If there are complaints to the Revdex.com there are thousands maybe millions that do not make it to the Revdex.com When you go into their software properties they do not even give a company name I had to search the internet for the products company This is a nifarius company and I would ask that the Revdex.com investigate further, or send up red flags to the appropriate parties
Mr [redacted] , I would like to connect you with one of our support specialists, ***He has offered to help you completely uninstall the software from your computerThis process involves setting up a remote connection between you and [redacted] so that he can uninstall the software for youIf you are agreeable to this, let's schedule a time when you are available to set up the remote sessionI have forwarded your contact information to [redacted] and he will reach out to your for schedulingRegards, ***
On Dec/ by error I downloaded their program 'Apple Quick Time 7' But I never activated it, and minutes later left a message to the effect of having a refund issued by this company: 'Slimwares Utilities Holdings, Inc.' In the meantime, I left two more messages, but to this day (Dec.08/15) no response yetAnother startling discovery I made is that 'Apple' offers the download of that program for free I don't care about other positive reviews of this companyBased on my experience this company is guilty of software-piracy, and its business modus operandi is an outright scam
Revdex.com, We have reviewed the complaint and assisted Mr [redacted] with regaining access tohis computerWe did not uncover any action on the part of our phone representatives that would have caused the interruption; nevertheless, as always, we will continue to monitor our call center processes to ensure our customers’ satisfaction Additionally, we provided Mr [redacted] with direct access to a support agent for any further issues he may encounter We trust this resolves all concerns and closes the matter Thank youSincerely, The Slimware Utilities SupportTeam
Dear Ms [redacted] , Thank you for your commentsWe are sorry to hear that your experience isn’t all that we hoped it would beSlimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the communitySince filing your original complaint, you have also contacted our customer support team where they provided you with uninstall instructionsIf you have followed these directions and you are still experiencing please let us know so that we can better assist you by emailing [email protected] Please keep in mind that even though you remove our software and any buireminders, you may still see advertisements for Slimware Utilities’ products on the various websites you may visit, where ads are presented by the site owners and their ad-network services, not by Slimware UtilitiesThank you again for contacting Slimware UtilitiesSincerely, Slimware Utilities Support
Ms***, We’re sorry our products didn’t live up to your expectationsAs requested, we have refunded your SlimCleaner Plus purchase of $and your additional purchase of DriverUpdate for $9.95, for a total of $Please allow 5-business days for this credit to be reflected on your credit cardPlease be assured that Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and locating and installing outdated drivers with the DriverUpdate utility The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the online communityIf you need any more help with our programs, our Customer Support team is ready and waitingYou can reach them by email at [email protected] or by visiting the support site at support.driverupdate.net- The Slimware Utilities Support Team
Thank you for sharing your experience with usWe are sorry to hear that it hasn’t been everything we had hoped Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the community As requested, we processed your refund as part of our money back guarantee on March 3, Please allow 5-business days for the credit to be reflected on your credit cardPlease let us know if you do not see your refund reflected in your account so we can investigate furtherYou should have received a separate email confirming the refundIf you do not receive this email, please let us knowYou do not need to contact your credit card company to receive this refund For further assistance with Slimware Utilities and the products we offer, please visit our support site at http://help.slimwareutilities.com Sincerely, The Slimware Utilities Support Team
TOTAL SCAM....brand new Dell laptop and I cannot get you off the control panelSame issue as the others so now I have to take it back into Office DepotWhat a bunch of BSI don't know how you people sleep at nightPeople have busy lives and no time to put up with unwanted stuff dragging our computers down!
Dear Ms [redacted] , I sincerely apologize for the inconvenience causedPlease restassured that your purchase and dealings with Slimware Utilities and Tech LiveConnect are legitimate and have not compromised your security I havereviewed your purchases with us You purchased the DriverUpdate software(for Year, Computers) for the stated price of $ You alsopurchased a 2-Year Extension of that software license for $9.95, as well as theSlimCleaner Plus Windows Optimizer software for an additional $ Allthis was presented in your cart for the total amount of $ I havegone ahead and refunded your purchase back to your MasterCard ending with 7558for $ You had called Tech Live Connect, which is a trusted third partythat we use to help activate your program over the phone Again, they didnot use your information for any reason for which you would not have beeninformed, and they kept it secure We are looking into the statements madeby Dell Tech Support and we appreciate your bringing them to ourattention Again, be assured that none of our software is a virus orotherwise malicious; rather, it serves only to provide positive benefits to PCusers such as yourselfIn addition to clarifying the details of your transaction, Iwould like to schedule a call with you to go over any technical issues and helprestore sound if that is possible and also address any of your concerns overthe phone I will call on Wednesday May 6th between the hoursof 9AM-5PM EDT If there is an alternate time that works better for you,please do not hesitate to contact me before then I hope this alleviates your concerns, and I look forward tospeaking with you to assist you furtherThank youRegards,***The SlimwareUtilities Support Team why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The Driver Update scanning screen comes up every morning when I reopen my Windows with a misleading request to use their paid service to update drivers that anyone can do for free on the website using the driversI've been unable to remove the pbanner software and the company's phone number listed by Revdex.com is always busy.This is obviously a scam to get people to subscribe and get nothing of value for their moneyThis should be removed as spam and action against Slimware Utilities Holdings should be takenshould be taken
Dear [redacted] , I sincerely apologize for the inconvenience caused Your entire purchase [redacted] has been refundedPlease allow 1-business days for it to be processed Please let me know if I can be of any further assistance and thank you for your patience while we work to resolve your issues Regards, [redacted] The SlimwareUtilities Support Team
I sent the following response on Friday, and tried to call today but did not get a response, will keep trying: Hi [redacted] , I sincerely apologize for the inconvenience causedPlease uninstall the program using the steps below: 1.Make sure the program is completely turned offEven if you can't see DriverUpdate, it might be running in the backgroundLook for the small DriverUpdate icon in the taskbar (the area in the bottom right-hand corner next to the clock) If the icon is there, right-click it and select “Exit.” If the icon is not there, the program is completely shut down 2.Once the program is no longer running, please go to Start >> Control Panel >> Uninstall a Program 3.Find DriverUpdate in the list of programs, highlight it and click, “Uninstall.” You can also delete the following folder: C:\program files(x86)\DriverUpdate If you still have an issue, please let me know and I will provide further instructionsThank you Regards, [redacted] The SlimwareUtilities Support Team
Dear Mr***, We are sorry to hear that your experience hasn't been all that we had hopedYour refund was processed on February 1, It may take up to days for these funds to be reflected in your account.If you need any further assistance, please let know by emailing us at directly at [email protected] Sincerely, Slimware Utilities Support Team
Dear Mr [redacted] , Thank you for sharing your experience with usWe are sorry to hear that it hasn’t been everything we had hopedSlimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the communityWe have confirmed that your refund is processingPlease allow 5-business days for the credit to be reflected on your cardPlease let us know if you do not see your refund reflected in your account so we can investigate furtherYou should have received a separate email confirming the refundIf you do not receive this email, please let us knowIf you need help uninstalling DriverUpdate, please check out our uninstall FAQs located at http://support.driverupdate.net/Home?pType=dUpdate&sctype=Driver_Update&pName=Dr...⇄ further assistance with Slimware Utilities or the products we offer, please visit our support site at http://help.slimwareutilities.comSincerely, The Slimware Utilities Support Team
Dear Ms [redacted] , Thank you for sharing your experience and concerns with usWe regret that you encountered any inconvenience and are appreciate this opportunity to respond In fact, our Vice President responsible for the call-support line called you twice to address your concerns, but was only able to leave you messages.Please be assured that Slimware Utilities is a trusted company that has provided millions of users with help locating and installing outdated or missing drivers with the DriverUpdate™ utility Your call to activate that software should have been easy and smooth, as we design all our products and services to be During your call, after activation, you were likely offered our new service, Slimware Premium Support, which provides 24/assistance with computer troublesYou were under no obligation to purchase it, and we carefully train our representatives to make that clear We are sorry if your experience did not meet that standard We have located the call, listened to it, and will be providing coaching to the agent based on your experienceAs originally requested, your refund for DriverUpdate was processed on May 5th, and your product license expired at that timeTo clarify our status, please be aware that our software products have qualified as a Microsoft Partner, Gold Application DevelopmentThis means that our business and our developers meet the highest level of standards in developing software for Microsoft® Windows® and is what the agent was trying to conveyWe hope that your issues have been addressed and correctedIf you need any more help, including speaking with our Vice President, please let us know by emailing us at [email protected] the best time and method of reaching youThank you- Slimware Utilities Support Team
I have an issue but I can't directly contact themI left a message on their voicemail and left my phone number and email addressWaiting for them to contact me!
Hi [redacted] , I spoke to this customer over the phone and was able to resolve the issue with the printerCustomer wanted to keep the products and I gave him my contact information for any other issuesThe customer was happy with the resolution Regards, [redacted] The SlimwareUtilities Support Team
Hi [redacted] , I spoke to the customer over thephone and let her know that her purchase had been refunded and she did notrequire any further assistance from us.Here is a copy of the refund foryour records: RefundDate 2015-01-13PurchaseDate:2015-01-13PaymentMethod:***Payment& Currency:42.41USDSourceMerchant:slimcleanerplusProducts/SKUs:SlimCleanerPlus (1pc) (29.97) Item RefundedSlimCleaner Plus (pos-du) (9.95) Item RefundedReceiptNumber: [redacted] Name: [redacted] Email: [redacted] @yahoo.comPostalCode:*** Thank youRegards,***The SlimwareUtilities SupportTeams why here
I am a software engineer and request a full investigation by the FBI into this software company I have read the complaints given by the Revdex.com and find that the Revdex.com is too accepting of the response of this company My mother is blind and has two applications by this company on her computer, both that she did not download or ask for When you try to remove the cleaner--- the cleaner asks for administrative permissions There are two things going on that should be sending up huge red flags First The products are placed on the computer whithout the users permission Second it is seeking administrative permissions to remove ...If there are complaints to the Revdex.com there are thousands maybe millions that do not make it to the Revdex.com When you go into their software properties they do not even give a company name I had to search the internet for the products company This is a nifarius company and I would ask that the Revdex.com investigate further, or send up red flags to the appropriate parties
Mr [redacted] , I would like to connect you with one of our support specialists, ***He has offered to help you completely uninstall the software from your computerThis process involves setting up a remote connection between you and [redacted] so that he can uninstall the software for youIf you are agreeable to this, let's schedule a time when you are available to set up the remote sessionI have forwarded your contact information to [redacted] and he will reach out to your for schedulingRegards, ***
I am not satisfied with the product and requested a refund times!
On Dec/ by error I downloaded their program 'Apple Quick Time 7' But I never activated it, and minutes later left a message to the effect of having a refund issued by this company: 'Slimwares Utilities Holdings, Inc.' In the meantime, I left two more messages, but to this day (Dec.08/15) no response yetAnother startling discovery I made is that 'Apple' offers the download of that program for free I don't care about other positive reviews of this companyBased on my experience this company is guilty of software-piracy, and its business modus operandi is an outright scam
Revdex.com, We have reviewed the complaint and assisted Mr [redacted] with regaining access tohis computerWe did not uncover any action on the part of our phone representatives that would have caused the interruption; nevertheless, as always, we will continue to monitor our call center processes to ensure our customers’ satisfaction Additionally, we provided Mr [redacted] with direct access to a support agent for any further issues he may encounter We trust this resolves all concerns and closes the matter Thank youSincerely, The Slimware Utilities SupportTeam
Dear Ms [redacted] , Thank you for your commentsWe are sorry to hear that your experience isn’t all that we hoped it would beSlimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the communitySince filing your original complaint, you have also contacted our customer support team where they provided you with uninstall instructionsIf you have followed these directions and you are still experiencing please let us know so that we can better assist you by emailing [email protected] Please keep in mind that even though you remove our software and any buireminders, you may still see advertisements for Slimware Utilities’ products on the various websites you may visit, where ads are presented by the site owners and their ad-network services, not by Slimware UtilitiesThank you again for contacting Slimware UtilitiesSincerely, Slimware Utilities Support
Ms***, We’re sorry our products didn’t live up to your expectationsAs requested, we have refunded your SlimCleaner Plus purchase of $and your additional purchase of DriverUpdate for $9.95, for a total of $Please allow 5-business days for this credit to be reflected on your credit cardPlease be assured that Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and locating and installing outdated drivers with the DriverUpdate utility The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the online communityIf you need any more help with our programs, our Customer Support team is ready and waitingYou can reach them by email at [email protected] or by visiting the support site at support.driverupdate.net- The Slimware Utilities Support Team
Thank you for sharing your experience with usWe are sorry to hear that it hasn’t been everything we had hoped Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the community As requested, we processed your refund as part of our money back guarantee on March 3, Please allow 5-business days for the credit to be reflected on your credit cardPlease let us know if you do not see your refund reflected in your account so we can investigate furtherYou should have received a separate email confirming the refundIf you do not receive this email, please let us knowYou do not need to contact your credit card company to receive this refund For further assistance with Slimware Utilities and the products we offer, please visit our support site at http://help.slimwareutilities.com Sincerely, The Slimware Utilities Support Team
TOTAL SCAM....brand new Dell laptop and I cannot get you off the control panelSame issue as the others so now I have to take it back into Office DepotWhat a bunch of BSI don't know how you people sleep at nightPeople have busy lives and no time to put up with unwanted stuff dragging our computers down!
Dear Ms [redacted] , I sincerely apologize for the inconvenience causedPlease restassured that your purchase and dealings with Slimware Utilities and Tech LiveConnect are legitimate and have not compromised your security I havereviewed your purchases with us You purchased the DriverUpdate software(for Year, Computers) for the stated price of $ You alsopurchased a 2-Year Extension of that software license for $9.95, as well as theSlimCleaner Plus Windows Optimizer software for an additional $ Allthis was presented in your cart for the total amount of $ I havegone ahead and refunded your purchase back to your MasterCard ending with 7558for $ You had called Tech Live Connect, which is a trusted third partythat we use to help activate your program over the phone Again, they didnot use your information for any reason for which you would not have beeninformed, and they kept it secure We are looking into the statements madeby Dell Tech Support and we appreciate your bringing them to ourattention Again, be assured that none of our software is a virus orotherwise malicious; rather, it serves only to provide positive benefits to PCusers such as yourselfIn addition to clarifying the details of your transaction, Iwould like to schedule a call with you to go over any technical issues and helprestore sound if that is possible and also address any of your concerns overthe phone I will call on Wednesday May 6th between the hoursof 9AM-5PM EDT If there is an alternate time that works better for you,please do not hesitate to contact me before then I hope this alleviates your concerns, and I look forward tospeaking with you to assist you furtherThank youRegards,***The SlimwareUtilities Support Team why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]