I have sent the customer an email and called multiple times with no response, will keep trying to contact the customerThank you Email for your records: Dear Sir, I sincerely apologize for the inconvenience causedPlease let me know which program you are trying to uninstall and I will be able to provide further instructionsThank you Regards, [redacted] The SlimwareUtilities Support Team
I have repeatedly asked Driver Update renewal ads to be removed No amount of clicking No or no renewal works A "would you like to renew box arrives on my desktop every time I turn my computer on Clicking NO just leads to another box wanting me to renew - there the NO doesn't do anything Ads just continue! What kind of a company is this? How do I convince them I DO NOT want to renew?
Sent: Thursday, March 13, 12:PMTo: [redacted] ***Subject: RE: Hi [redacted] , I have refunded the purchase [redacted] and emailed the customer the following: Hi [redacted] , I sincerely apologize for the inconvenience causedI have refunded your purchase as follows: [redacted] Date: 02-18-( [redacted] USD) Item driverupdate/3pc ([redacted] USD) Item fixcleaner/1pk ( [redacted] USD) Item Refunded driverupdate/3pc (-[redacted] USD) Item Refunded fixcleaner/1pk (- [redacted] USD) Balance after refunds (USD) Please let me know if I can be of any further assistanceThank you Regards, [redacted] The SlimwareUtilities Support Team
Ms [redacted] , Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and locating and installing outdated drivers with the DriverUpdate utility The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the online community The charge you referenced is for the purchase of DriverUpdate that was made on February 11, After the purchase, you received an email with registration details and the statement Your bank statement will show a charge by "Slimware Utilities.” Also, it’s worth noting that before receiving a payment confirmation email, all Slimware Utilities installations features two confirmation prompts that users must click to confirm their desire to continue the purchase; if the user does not consent to the purchase terms on these screens, then no payment is charged As requested, we have refunded your DriverUpdate purchase of $Please allow 5-business days for the credit to be reflected on your accountIf you need any more help with our programs, our Customer Support team is ready and waitingYou can reach them by email at [email protected] or by visiting the support site at support.driverupdate.net- Slimware Utilities Support
I have sent the customer an email and called multiple times with no response, will keep trying to contact the customerThank you Email for your records: Dear Sir, I sincerely apologize for the inconvenience causedPlease let me know which program you are trying to uninstall and I will be able to provide further instructionsThank you Regards, [redacted] The SlimwareUtilities Support Team
I have repeatedly asked Driver Update renewal ads to be removed No amount of clicking No or no renewal works A "would you like to renew box arrives on my desktop every time I turn my computer on Clicking NO just leads to another box wanting me to renew - there the NO doesn't do anything Ads just continue! What kind of a company is this? How do I convince them I DO NOT want to renew?
Sent: Thursday, March 13, 12:PMTo: [redacted] ***Subject: RE: Hi [redacted] , I have refunded the purchase [redacted] and emailed the customer the following: Hi [redacted] , I sincerely apologize for the inconvenience causedI have refunded your purchase as follows: [redacted] Date: 02-18-( [redacted] USD) Item driverupdate/3pc ([redacted] USD) Item fixcleaner/1pk ( [redacted] USD) Item Refunded driverupdate/3pc (-[redacted] USD) Item Refunded fixcleaner/1pk (- [redacted] USD) Balance after refunds (USD) Please let me know if I can be of any further assistanceThank you Regards, [redacted] The SlimwareUtilities Support Team
Ms [redacted] , Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and locating and installing outdated drivers with the DriverUpdate utility The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the online community The charge you referenced is for the purchase of DriverUpdate that was made on February 11, After the purchase, you received an email with registration details and the statement Your bank statement will show a charge by "Slimware Utilities.” Also, it’s worth noting that before receiving a payment confirmation email, all Slimware Utilities installations features two confirmation prompts that users must click to confirm their desire to continue the purchase; if the user does not consent to the purchase terms on these screens, then no payment is charged As requested, we have refunded your DriverUpdate purchase of $Please allow 5-business days for the credit to be reflected on your accountIf you need any more help with our programs, our Customer Support team is ready and waitingYou can reach them by email at [email protected] or by visiting the support site at support.driverupdate.net- Slimware Utilities Support