Smart Destinations, Inc.

Dear ***,Thank you for allowing us to respond to your inquiryI have resent your order confirmation to ***This is for your Go San Diego order ***If this is not in your inbox now, please check your spam folder. We certainly do apologize for any difficulty you
encountered in trying to contact us. Thank you,***

Dear Mr***,Thank you for allowing us to review your concerns for the Go Philadelphia CardPlease keep in mind that the Big Hop on/off Bus Tour is provided as an attraction on the passIt is not provided as transportation to the attractionsAs we do state on our website it is a good way to
experience the city and you will find many of the attractions included on the Philadelphia Pass at or near the stops along the way. Smart Destinations does not have any authority over the operations of any attractions on our passesI understand that on your first call you were offered 10% off the order along with a courtesy attraction which you declinedThis was escalated to a Team Leader who offered 20% off your which you also declined. Your now request to refund the difference between Go Philadelphia day card and your purchase of the Go Philadelphia CardI do see your Go Philadelphia day Card was used for both daysHowever, I will make this one time exception and refund the difference between the day(price: $59/Adults and $44/Children) and the day card ($79/adult and $59/children)Your order for adults and children prices was $434.00. We will refund the difference of $to the credit card on file. You will see this credit on your account with 3-business days. Thank you again for the opportunity to review your concerns,***

Dear ***,We apologize for any confusion regarding the cancellation of your orderHowever, this order was refunded on 11/14/and the refund should reflect on your account within business days:ue Nov 15:08:EST 2017*** *** CREDITCARDCredit***633.56I also
believe one of our representatives emailed you a 2nd receipt showing the credit was processedIf you would like to place a new order, we can offer an additional 15% off the orderI have noted this information on your original order. If you do decide to place a new order, please make sure that you have your order number and passes in your email before you complete your call with the representativeThis will ensure that your passes are successfully delivered to your email. Thank you,***

Dear Mr***,Thank you for allowing us to respond to your complaintAlso, we apologize for long hold during our high call volumeI have gone ahead and credit you back for the price of this attraction that you paidThat amount $will appear on your credit card within 2-business days
This pass certainly should have allowed entry into Sea Life AquariumWe have also reported this issue to our operations team.Thank youAgain, we do apologize.***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[Due to the long lines & denial of the cruse & bus services, I was not able to visit more than 50% (out of 26) of the attractions in my itinerary so I can't accept the refund of less than 50%Going forward, You should not be misleading the customers just to sell more passesPlease issue 50% refund to close this issueI can't accept less than 50% refund for the inconvenience this issue has caused to me & my family. ]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Please refund the 20% to the originally charged credit card.I sure hope you resolve the problems because when we think back on our vacation and dealing with your company, there are no fond memories
Regards,
*** ***

Dear ***,Thank you for your responseI regret that we will not be able offer a full refund on your activated Go Chicago Card order that you purchased May 25th, The Go Chicago Card you purchased in May worked the same as the Go Chicago Card you purchased with us August 30, I am still more than happy to apply the 20% discount to you order ***. I know this is not the answer you want to hear, but I hope you will allow us to apply the 20% discount to your order. Thank you,***

Dear Mr***, While I have made the refund exception, I can only credit the US dollar amount that we charged you for this orderThe partial refund for the attractions not visited total $150.00($200-25% discount) in US dollars and that is what we charged you in US Dollars.This $credit was applied to your credit card today. ***

Hello ***,Thank you for taking the time to share your feedback with usI was able to review all seven attempts you made to place an orderThe first attempts were declined due to an address verification failureYes, the last attempts were declined by our system due the multiple attemptsOur
order processing is not downWhile I appreciate ***'s generosity in her offer of free passes, she did not follow proper proceduresWe will follow up these training actions on our end. I will offer a complimentary passes to *** *** Studios for adults. These passes we be emailed to you within hours. Thank you,***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I appreciate that they are offering me a refund for $($with a 25% discount)However, I was losing out on $237.00, not $200.00, so I was expecting a refund of $once the 25% is taken off of $237.00. I also would like a promise from Smart Destinations that they will amend their FAQs and Terms and Conditions so that they are more clear and comprehensive to the customerMy situation is no doubt a situation that often occursThis is a good start, but not anywhere near the response that is needed to resolve this situation and stop it from happening to anyone else.
Regards,
*** ***

Dear Mr***,We sent all the information needed for *** to process your $creditWe are not waiting for the confirmation from them that it has been processedTypically, *** turnaround is fasterWe apologize that is not taking longer than usualI will need to follow up with them on Monday September 11th. Smart Destinations customer service team will follow up with you also on Monday once we here back from ***. Thank you for your patience. ***

Thank you for your response and for processing my refundI must note however that phone call, email, messaging your company on ***, sending a message to your company via your website were all ignoredMy issue was only resolved after sending a complaint via Revdex.comThis does not appear to me as an 'oversight'Furthermore, I find it highly strange that my emails or messages were not answered.Anyway, the issue is resolved now, and I would like to thank you and especially Revdex.com in this regard
Best,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedWe appreciate the Revdex.com's help in communicating to Smart DestinationsI would recommend to Smart Destinations that they review their customer service policies and practicesCustomers should be able to readily contact a business through the phone numbers and emails provided without involving the Revdex.comWe expected a quick easy purchase that turned into a three day frustrating epic effort just to contact Smart DestinationsWe are very concerned about keeping our purchase now because we have no customer service readily available if we have problems during our vacationWhile Smart Destinations provided acknowledgement of our difficulties reaching them they failed to provide a way to actually reach Customer Service other than returning to the Revdex.com to file another complaintWe spent roughly two hours making calls, sending emails, and filing a complaint with the Revdex.com and still have no way to directly reach Customer ServiceWe appreciate the delivery of the passes we purchased, but are very dismayed at the lack of understanding and effort to provide a way to actually reach Customer Service at Smart Destinations.
Regards,
*** ***

Dear Mr***Thank you for inquiryIt is disappointing to hear that you did not receive your order confirmation for your order ***Your email confirmation has been emailed to your email address timesIf you do not see it in your inbox, please check directly in your spam folderYour
spam folder is located in your primary gmail folder. You can also look up your order confirmation on our webisite *** Enter your order number *** and email address to pull up your confirmation. Again, we apologize for any inconvenience. ***

Dear ***,Thank you for your inquiryWe apologize with any confusion you had with our refund policy as it also states visiting any attraction activates your passVisiting your first attraction on your Build Your Pass New York Pass activated the passAlso, we do not advertise that our New York
pass is a fast pass. I had the opportunity to review your order and do feel that we can make an exception to refund you the balance of your orderPlease keep in mind of the 25% discount you received on your order which makes your refund $USD The refund has been processedYou will receive an email and see the credit on your credit card within business days. Thank you,***

Dear Ms. [redacted],Thank you for inquiry. I have reviewed the usage of your San Antonio Explorer Passes- 4 choice. According to the information that I see, 4 attractions were visited:1. Natural Bridget Caverns-discovery Tour2. San Antonio Zoo3. City Sightseeing Hop on and Hop off4. Rio San...

Antonio CruiseWhile you did not use a premium attraction all 4 choices were used and unfortunately, the passes were no longer valid during your visit to Seaworld. We truly apologize for any confusion with our pass and can offer an additional 20% off your order. Thank you again for taking the time to reach out to us and looking forward to working with you and getting this matter resolved.  [redacted]

Dear Mr. [redacted],Thank you for allowing us to review this issue.  It certainly is disappointing to hear of your experience. As stated in several places on our website: Each visit includes a same day ticket to [redacted] Aquarium or Water Park through October 30, 2017. [redacted] is open daily...

during spring break, summer and select holiday periods. The Park is closed Tuesdays and Wednesdays during select seasons. Visit [redacted].com for complete days and hours of operationIt is also disappointing to hear that you were told by [redacted] to call us as in fact there is escalation process in place for any member that may experience any issue with our product.  Of course, we can coordinate your $50.00 reimbursement. In this case,  I will reach out to [redacted] and request the credit.  Please send me a copy of your receipt of the $50.00 charge to [redacted]. Please let me know when you send that to me. Once received I will reach out to the [redacted] team. Thank you,[redacted]

[redacted], Thank you for your response. Whilst I accept your apology I am still upset that I have had to take this action through Revdex.com to get this case resolved. Please credit my [redacted] account (below) with the amount owed.
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]