Smart Destinations, Inc.

Dear [redacted],Thank you for your inquiry. Your order for the Go Dubai pass was placed on our website on 3/25/2018 at 3:42am and your passes were also emailed to you at this time.  I have resent the confirmation  for your order [redacted]. If you do not see the confirmation in your email,...

please check your spam folder. If you need further assistance, our customer service department is available Monday - Friday 8am -9pm EST and Sat/Sun 9am-6pm EST. Our toll-free number is 1-[redacted].  Thank you,[redacted]

Dear Mr. [redacted],Thank you for allowing us to review your [redacted] order. I understand the CityView Trolley was not operating during the time you were in Boston.  Please we do state this on our website and in the guidebook:Please note: the hop-on hop-off sightseeing bus tour is a great way to...

get acquainted with the city, but should not be relied on as a mode of transportation. For quickest transportation between attractions, we recommend you take the T.Also, I do see that you purchased from [redacted] Go Boston 2- Day Card and used on December 5th and December 6th. There is minimum usage on the card, therefore we can make the exception and AUTHORIZE [redacted] PROCESS A PARTIAL REFUND TO YOUR ACCOUNT IN THE AMOUNT OF $79.00.  You will need to contact [redacted] and let them know. At the time your contact, they most likely will need to call our office to confirm. They can ask for [redacted] or make sure to have your pass numbers as all information has been documented.  Thank you,[redacted]

Dear Mr [redacted],First and foremost, we apologize for the oversight in processing your refund. I must admit that this is very unusual that your refund was not processed upon your first request. I have processed your refund and you will have an email in your inbox confirming the refund. If you don't see...

it in in your inbox, check your spam folder as sometimes gmail will filter our emails into spam. The $109.00 credit will appear on your account within 3-5 business days.  Thank you,[redacted]

Dear [redacted],Thank you for allowing us to review your order and your pass usage from May 2017. We provide all information about our product and attractions to help each customer make an informed decision while planning out their itinerary. Once you receive your passes and guidebook which I have...

attached, you see all the information regarding the cruises and bus tours.  Also, this information is on our website see the links below: https://www.smartdestinations.com/chicago-attractions-and-tours/architec...⇄ review or your pass usage from May, I see your passes were activated and used for all 3 days. We regret your order is not eligible for a full refund. As a gesture, we can offer you 15% discount off your order. Thank you again for the opportunity to review your concerns of your May 25th 2017 order.

Hello Ms [redacted],Thank you for allowing us to review this matter.  I do apologize that the email communications did not continue after you responded back to us with your order number.  Your order has been credited back for the Vegas Rockstar attraction. The credit of $138.60(99 x2 =...

198 minus the 30 discount = $138.60) will reflect on your credit card within 2-3 business days.  Sincerely,[redacted]

Dear Mr. [redacted], First and foremost, I do apologize for this matter. I do see on 9/22 our customer care answered your email and also on 9/23  acknowledged your response to us. Unfortunately, the refund step was not completed as needed and again for that Iapologize.  As our...

payment processing method has been updated and the date of your order is 8/16/2015, your refund would be in a form a check or if you have a [redacted] account I can process the credit via [redacted]. For the check refund, please confirm your address. If we can do it via [redacted], please submit your [redacted] email address.  Either way, I will make sure this gets processed for you.  Again, I truly apologize for this oversight. [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Email: [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[Hi,I was not informed about these terms & conditions for cruse & bus tours while purchasing the passes. So, this is not a fare business practice and has caused a lot of inconvenience to me. I also spent 3-4 hours in the long Go Pass lines which were actually longer then the normal non pass lines. While purchasing the ticket I was informed that I will not have to wait in lines. As a result of these issues I was not able to visit most of the attractions during my family trip to Chicago and we waited a lot of money on this trip just to stand in the lines most of the time as a result of misleading information I received from Smart Destinations.My expected resolution is to at least get refund of my money I paid for these passes as I spent thousands of dollars & precious time on this family trip without any benefit/enjoyment due to these issues.I will appreciate your quick action in this matter.Thanks[redacted]]
Regards,
[redacted]