Smart Living Company

I have been a part of this company for many years, prior to the name change and afterI have had nothing but positive experiencesThe customer service is great and having the ability to drop ship to customers is so helpfulThey do the work for you; all you have to do is put in your orderSuch an easy way to run your own personal businessI also appreciate that there are no set expectations for meI can use this company as much or as little as I wish

First we would like to apologize for the inconvenience and frustrations this has causedWe know it’s not easy to deal with these challenges, but rest assured each one of us is doing our absolute bestHere is the latest information on our shipping timesPlease keep in mind this information is based on if there are no issues with the orderSome orders may have inventory issues and may be cancelled - we apologize in advance if this happens to your orders and will do whatever we can to rectify the situationSmaller orders are going out within - days and larger orders are taking up to - days Again this is if there are no issues with the order itselfWe want to thank you for your patience and understandingWe know it has been a very frustrating time and there are still some bumps aheadWe are pulling double-shifts and working weekends to get through thisPlease use extended handling times if you are keeping your items listed on eBay, Amazon or other time-sensitive marketplacesWe do NOT want you getting negative feedback and risking your seller statusIt's not worth itSmart Living Company will contact the member to discuss the matter in further detailMember may also contact Fairelynn Villa at ###-###-#### Monday - Friday from 6:00AM to 2:30PM Pacific Standard TimeWe sincerely appreciate your business

Complaint: I am rejecting this response because: I have read Smart Living Companies response to my complaint but I do not see any resolve for the damages that were caused to me and my business by themI understand they are working on fixing their companies technical issues but they have not addressed or helped me with the damages their company has caused to me and my business Nor has anyone at SLC reached out to me or contacted me since I opened this case with the Revdex.com Again, I have permanently lost all privileges to sell on eBay because the tracking numbers that were provided to me by SLC were not valid and/or never shippedI have also lost many of my customers, my business reputation is tarnished and I was left with a loss of over $due to their poor business practices/decisions The response that they have shipped out all my orders and are almost caught up is not acceptableIt took on average 2-weeks for most of my orders to ship out after orders were placed There has to be some resolve that includes some type of compensation for my losses and damages that were caused to me and my company by SLC I cannot accept their response until some type of compensation is made to me and my company for the damages and losses we incurred due to their negligence I will accept SLC reaching out to eBay on my behalf to reinstate my selling privilegesSome type of compensation for my losses so that I may rebuild my business again, whether it be merchandise credit or some other form of reimbursementI may be contacted at any time at ###-###-#### or ###-###-#### Regards, [redacted] ***

Complaint: I am rejecting this response because: I spoke to Ms [redacted] *** on Monday, November 10, and she stated I was not doing anything on my website and would not be getting a refundI deny the implications made by her, it is just a ploy to not refund monies I have paid to this company, I have managed this business but I can't make people buy from the siteYou have to pay eMerchant Club for assistance with SEO, which is to garner better position on Google, Bing, Yahoo, etcI am not making any money from this venture, so I can not pay to better position my siteI am sure there is an organization that can help citizens who have been wronged by companies that just refuse to offer refund, please help me Regards, [redacted]

It’s unfortunate that Ms[redacted] is not getting the results that she wants from her online businessWeb marketing is a great opportunity and when used correctly can be very profitable, but an online business is like any other type of business in that the owner must put time and effort into marketing and “getting the word out” to see profitable resultsWebsites do not market themselves, people doMs [redacted] was a member of Smart Living Company (formerly Specialty Merchandise Corporation) for years before purchasing a website with eMerchantClubIn that first years, Ms [redacted] had $in sales but continued to pay yearly membership feesIn 2011, Ms [redacted] bought a website from eMerchantClub to help her sell these Smart Living Company products onlineHer website has been Google verified and has been in full working order since it was built and released to herThis website is just like any other business, whether online or a brick-and-mortar store: it’s the business owner’s duty to make every effort to attract customers and make salesWe have reviewed Ms [redacted] ’s website, which is live and available for viewing at www.waresthegifts.netWe noticed many discrepancies and Ms [redacted] ’s failure to complete basic actions that need to be done daily, weekly and monthly to keep her online business viable and visibleMs [redacted] did purchase and complete multiple Advanced Website Training Courses, a paid-for service we provide that gives members one-on-one training with step-by-step instructions and advice on how to work and market web-based businessesIn these courses, Ms [redacted] was givenvery specific directions on the necessary actions she needed to take to make her website more visible to potential customers, how often she should complete these actions, as well as tips and advice on how to best run her online businessAfter completion of these courses, Ms [redacted] was given full access to the training syllabi so that she could review the information as needed, and she also had access to our hvideo library with on-screen step-by-step instructions to guide herWe also provide free technical support to help members like Ms [redacted] who need assistance making changes or updating their websiteAccording to our detailed records, Ms [redacted] has only contacted our Technical Support team times in years: Two of the calls were simply to pay missed monthly hosting payments, and the third call, in July 2013, was to request having the link to her training syllabi resent to herDelving deeper into her account, we also see that Ms [redacted] has not logged into or accessed her website on a consistent basis, based on what we see she has logged in only once in Due to this egregious lack of attention, Ms [redacted] ’s website currently displays more than out-of-stock productsUpdating products, as she was informed in her training courses, must be done on a weekly basis to ensure that the website displays current, newly added in-stock products for customers to purchase and to remove out of stock productseMerchantClub is the only web builder with a direct link to Smart Living Company inventory, which means that updating Ms [redacted] ’s website to include the nearly 1,new products that Smart living Company has added in takes a total of clicks of her mouse from her Site ManagerMs [redacted] also has no special offers or promotions to encourage shoppers to buy, has not made any changes to her website since 2011, has not added RSS feeds or added any of her own products(she has the ability to add 1,250), updated meta tags, or create any sort of linking programs on her websiteAll of these are important to Search Engines like Google, Bing, and Yahoo search engines (which we cannot control)Lastly, eMerchantClub gives members access to more than website layouts that they can change any time, as many times as they’d like, to keep their website looking current and attractiveMr [redacted] ’s website is using a layout that was launched in 2011, even though she has access to the newest layouts with the latest features that include major updates to the meta tag coding to help sites rank higher in search resultsMs [redacted] also received in her original purchase doorway pages that she can use to create promotions on her website; she has yet to fill out the simple form for us to build any of these for herOn 7/30/she made an additional purchase of our Basic SEO package, but after sending numerous emails and requests for her to fill out the simple form to inform us which keywords, phrases or content she wished to use for her website, we have yet to receive the completed form.Ms [redacted] was informed during her purchase verification that all sales are final, because work begins almost immediately on all website purchasesOnce the website and these additional features are built, there’s no way to “return” the workAs in all of our recorded verifications, Ms [redacted] was told, “neither Smart Living Company nor eMerchantClub guarantee sales, web traffic, or profit, and we always recommend using one or more marketing methods along with the website (such as catalog sales, home parties, flea markets, etc.) because web marketing is not magicA website is just a really important tool in your business toolbox, but the you have to put it to work to achieve successDo you understand that?” We have voice verification that Ms [redacted] agreed and understood; she has been recorded on every purchase she has made.Based on our research into Ms [redacted] ’s online business activity, it’s evident that she has not followed through on the instructions, advice and training she was provided Unfortunately, this is having a significant negative effect on her business, and because she is not keeping her website active and updated, the major search engines see her website as “stale” and will not rank the website at all.Due to the work we’ve already performed and because we have continually kept our end of these business transactions by following through to the best of our ability for Ms [redacted] , we are unable to offer a refundHowever, we are more than happy to update Ms [redacted] ’s stagnant website to current, standards and give Ms [redacted] any additional support she needsWe are also willing to provide additional, one-on-one training sessions with one of our skilled mentors to help Ms [redacted] market her online businessFurthermore, we are happy to reinstate and extend the SEO package for one year that Ms [redacted] purchased for her website but never activated, as long as Ms [redacted] agrees to fill outthe simple form and return it to usIf Ms [redacted] has any questions regading our offers she can contact [redacted] at [redacted] *** and or E Merchant at [redacted] ***

We would like to thank Mrs G [redacted] for being so patient during these challenging timesThe companies Escalation Manager have contacted Mrs G [redacted] regarding her complaintWe have compensated Mrs G [redacted] for the troubles she encountered and will be taking care of her next renewal payment as wellFurthermore we are reviewing the calls and emails between Mrs G [redacted] and our member services team to make sure our representatives are providing our members with top notch service as well as treating each individual with dignity and respectAction will be taken based on our findingsWe are fully aware of the impact this has had on all of our members and are diligently working to improve and restore the business relationship and trust we had prior to our move Should Mrs G [redacted] need anything she can contact our escalations manager [redacted] at ### ### ####

First and foremost we would like to extend our sincere apologies to Mrs [redacted] for the issues she has endured during ourwarehouse transitionMrs [redacted] has a VIP representative that she works directly with and who has been keeping Mrs [redacted] as up to date as possible with the orders she has pendingThe shipping dates that Mrs [redacted] has mentioned were estimated and unfortunately were subject to change in the event there was an issue with the order and or inventory etcWe asked members to use extended handling times if keeping items listed on eBay, Amazon or other time-sensitive marketplacesWe do NOT want anyone getting negative feedback and risking member’s seller statusMrs [redacted] is aware that some orders may have issues and would be canceledMrs [redacted] has been contacted by the Escalations Manager to go over her orders in question and an agreement to follow up next week has been set as we are seeing more and more progress everyday with back orders being reduced steadily

We would like to extend our deepest apologies for the issues Mrs [redacted] has encountered and look forward to rectifying the situation as quickly as we canWe initiated our warehouse move last year and intended to launch our new warehouse in August, latest early September We planned it that way to leave enough time for our team to de-bug, learn, and optimize the new systemHowever, our team sustained a series of external challenges beyond our control These issues caused a significant back log as well as longer hold times that are diligently being worked onAfter reviewing Mrs [redacted] ‘s account we see all orders were shipped and deliveredWe would like the opportunity to speak with Mrs [redacted] to make sure nothing is being missedSmart Living Company will contact Mrs [redacted] to discuss the matter in detailMrs [redacted] may contact Smart Living Companies Escalation Manager as well at [redacted] Monday– Friday from 6:00am to 2.30pm PST

We are always eager to meet the expectations of our members, but unfortunately cannot act on such a vague complaint, Members of our Cobuy merchandise at a wholesale cost to sell it for whatever they want and are not employed buy usFunds we collect are for merchandise purchased and or membership feesWe are trying to contact Mr [redacted] directly to go over the complaint and get further information Mr [redacted] may contact Smart Living CoEscalation manager [redacted] at ### ### #### as wellWe do look forward to resolving this matter

First we would like to apologize for the inconvenience this might have causedAs a company, we have encountered some hurdles in the last few monthsThese are growing pains that have resulted in some unforeseen shipping and packing issues, which of course as a thriving business, weren't intentional or plannedMr [redacted] placed his order right height of when these issues had started occurring and unfortunately experienced a shortageWe will definitely be reviewing the calls that took place with the representatives he had spoken to regarding this issue to make sure that our team is not only providing the best service possible, but at the same time following our policy and proceduresWe have a zero tolerance for any kind of disrespectful behavior by our team members and take action accordinglyIt is our policy to refund the original method of payment for not only our protection, but as well as for the protection of our membersIf the payment method used is no longer accessible then the funds get rejected and issued back to us with a letter from the financial institutionAt that point we issue a check outIt maybe that Mr [redacted] didn’t want to wait for that process being that some time had passed from the original call made therefore the representative that he was speaking to advised him to provide that information and we can move forwardMr [redacted] was contacted by the SLC’s escalations manager where all the above information was explainedMr [redacted] was also told that a physical check will be mailed out as a courtesy due to the time that had passedThat check was processed on 03/20/We will be taking care of Mr***’s yearly renewal for as wellWe feel that we have taken care of Mr***’s issues and concerns and wish him the very best

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10517464, and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: I am rejecting this response because: /> All they have to do is to close the account / membership,then we'll pay off any balance.But NOT interested in continuing with them, as we're unable to acquire any sales (regardless of what we do to get the word out)I also ask that they quit emailing me for more money, until the business is completely closed out Regards, [redacted]

Signed up for company in hopes I'd be able to find something since I am really sickTwice I got called by ***Rude both times on phone since I'm not ready to do anything at this time under doctor care and illness (rare) makes life very hard for meFor this ***to tell me "All you'd be doing is sitting on your butt"Asked what conditions I have which puts me on the spotI don't know this personVery unprofessional and I'd be very cautious because the first time he called he made me feel I was putting ***out for me going to ride bikes with my kids when he called and I couldn't talkDiscusting!!!!!

We are deeply sorry for the issues caused and that Mrs G*** has encounteredMrs G*** has been a member with us for many years and we do look forward to rectifying the situation as quickly as we canWe initiated our warehouse move in 2013 and intended to launch our new
warehouse in August of 2014, latest early SeptemberWe planned it that way to leave enough time for our team to de-bug, learn, and optimize the new systemHowever, our team sustained a series of external challenges beyond our control. These are growing pains that have resulted in some unforeseen shipping and packing delays, as well as inventory issues which of course as a thriving business, weren't intentional or planned. We will be reviewing Mrs G*** dealings with our member support team and have a zero tolerance for any kind of disrespectful behavior by our team membersOnce we have further details, we will immediately investigate this and take actionSmart Living Company will contact the Mrs G*** to discuss the matter in further detailMember may also contact *** *** at ###-###-#### Monday - Friday from 6:00AM to 2:30PM Pacific Standard Time

Smart Living Company will contact the Mrs Harrison to discuss the matter
in further detailMember may also contact ***
*** at ###-###-####
Monday - Friday from 6:00AM to 2:30PM Pacific Standard Time

Complaint:
I am rejecting this response because:First of all, no one told me that the product could not go to a PO Box for my client. MY PO can take in large boxes -- they just leave me a card on my front door that a package is waiting for me to pick up at the local post office. No one ever communicated with me that it was imperative they have a street address -- they just cancelled the order.Yes we discussed items but doesn't mean my dispute is resolved. I felt I was robbed out of this large sale and talking to me about why their warehouse records moved to another location doesn't help my situation of losing a sale because their records were incorrect. How do I confirm that their warehouse records are accurate. This happened to me twice now and the response was 'oh well'!She agreed to pay my yearly renewal fee of $-- sounded like a bribe to me; but I'll take it as a good-will offering. But how does that get my sale back!!!!
Regards,
K*** ***

We are always eager to meet the expectations of our customers, but unfortunately cannot act on such a vague complaint, and we are unable to find any legitimate factual basis to substantiate this complaint.Per the notes on the account
Mrs H*** has been well aware for years that we charge a renewal and reinstatement if the account is over dueNow we understand that Mrs H*** has been a member since and many things have changed through those years, however we have noted that previous rep's have told her the reinstatement is going back to We mentioned E Merchant because Mrs H*** did have a site with them and they were paying her membership at one pointNever has Smart Living Co or Specialty Merchandise Corp ever penalized our members for dealing with our sister company E MerchantIf Mrs H*** would like to reinstate her account we would be more than welcome to assist, but we are not offering any specials or perks to reinstate at this timeMrs H*** is welcome to contact F* *** at ###-###-#### monday through friday from 6:am to 2:pm PST should she have any questions

We were able to contact Mrs *** and go over her issues and concernsAfter explaining to Mrs *** that our Company changed from Specialty Merchandise Corp to Smart Living Company it became clear to why she wasn't able to reach usUnfortunately we had outdated information for her as wellMrs
*** has provided us with more information that will help us try to locate the original accountIn the mean time we have reactivated Mrs ***'s membership last used and provided her with the information needed to access that accountBeing that membership hadn't been used for several years and the situation we have taken care of the yearly renewal and sent out updated material for Mrs***We will follow up with Mrs *** once we have further information and Mrs *** was given Smart Living Companies contact information as well

We have contacted Mrs M*** regarding the complaint filed and went over all her issues and concernsIn short there was an issue with the item size going to a Po BoxEverything seems to be resolved and we will be taking care of this years renewal for the issues causedMs M*** also has direct
contact with our escalations manager if needed

We first would like to apologize for the delayed responseMrs***'s complaint has been reviewed and per our records her account was canceled on 09/19/It was explained to her that nothing was on file nor recorded showing she called in prior and therefore we could not refund her for
We did process a refund for on 09/26/back to the card that was chargedHer account remains inactive and all cards on file have been removedIf there are any questions or concerns please contact the escalations manager *** *** at or ask to be transferred to ext