Smart Living Company

Review: I subscribed to Smart Living Company to be able to be one of their sales people and decided after about 3 hours that this was something I did not want to do. I contacted the company and requested my account be canceled. I was informed I could not get a refund, to which I was completely ok with. They also informed me that a packet that they claim to have sent needed to be returned before I would be canceled. I know for a fact this is not legal, and when I attempted to cancel on various occasions, they declined. My bank then got involved and canceled any and all remaining payments that smart living company fraudulently attempted to obtain from my bank account. Now my "debt" for a service I never used or received any product for has been sent to lawyers and is in processing for collections. Their refusal to cancel my account when I was not using it and never received any merchandise is at minimum, criminal.Desired Settlement: I would like the collections process to be stopped and all debt collection attempts ceased.

Business

Response:

Smart Living Company will contact the complainant to discuss the matter in further detail. Member may also contact Fairelynn Villa at 805-306-3526 Monday - Friday from 6:00AM to 2:30PM Pacific Standard Time.

Business

Response:

One of the main reasons we ask the member to contact us directly is so that the call is recorded for both the protection of the Co and the member. I have tried contacting the member with no success numerous times at the contact # we have on file. I have also emailed the member regarding this matter. This is another reason why we ask the member to also call in. As a courtesy we have removed the member from collections and canceled the account. Should he have any issues,questions, and or concerns he would need to contact The companies escalation manager for further assistance. [redacted] at ###-###-#### Monday - Friday from 6:00AM to 2:30PM Pacific Standard Time to discuss the matter in detail.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9754596, and find that this resolution is satisfactory to me.

Regards,

Signed up for company in hopes I'd be able to find something since I am really sick. Twice I got called by [redacted]. Rude both times on phone since I'm not ready to do anything at this time under doctor care and illness (rare) makes life very hard for me. For this [redacted]to tell me "All you'd be doing is sitting on your butt". Asked what conditions I have which puts me on the spot. I don't know this person. Very unprofessional and I'd be very cautious because the first time he called he made me feel I was putting [redacted]out for me going to ride bikes with my kids when he called and I couldn't talk. Discusting!!!!!

Review: I payed for and received paperwork but never used their services or website. Now have been charged $439.45 and sent to collections. I sent a certified letter disputing the charge and a fax to the agency. But no response regarding my reply.Desired Settlement: I would like them to accept the return of the paperwork that they sent me. And stop the legal action.

Business

Response:

The consumer will need to contact the companies Escalations Manager Fairelynn Villa at ###-###-#### Monday - Friday from 6:00AM to 2:30PM Pacific Standard Time for assistance regarding the mentioned complaint.

Review: I Leonard j Hughes member specialty merchandise corporation leonardjhughes email [redacted]@yahoo.com worked with Corp.and never received paymentFrom sell merchandiseDesired Settlement: I would like specialty merchandise to send payment to my nominated bank account

Business

Response:

We are always eager to meet the expectations of our members, but unfortunately cannot act on such a vague complaint, Members of our Co. buy merchandise at a wholesale cost to sell it for whatever they want and are not employed buy us. Funds we collect are for merchandise purchased and or membership fees. We are trying to contact Mr. [redacted] directly to go over the complaint and get further information. Mr. [redacted] may contact Smart Living Co. Escalation manager [redacted] at ### ### #### as well. We do look forward to resolving this matter

Review: 64[redacted]8 C Card Change Number 34[redacted]0 Website Order I have been a Member of this company since 1999 and had had few problems until the last few years when this company was sold. I was contacted via Email on March 3, 2015 stating that SLC was not able to charge my card for my monthly Website hosting fees and that it was substantively declined. On March 10 I received another Email stating that "my Website hosting fees have fallen behind and are past due". I called on March 6th, only to be hung up on. Prior to my call to SLC, I contacted the credit card company involved and found out that this company had successfully charged my credit card the last two months with no problem. I called again on March 10th and spoke to a male who claimed to be the only person not on the phone at that time when I asked to speak to his supervisor. I requested this due to this person's combative nature with me regarding his company's responsibility in charging the wrong credit card. While he could provide no answers, he certainly tried to talk over me on at least two occasions. This person also stated when I requested that a Supervisor call that "no one" would. When I asked him about this, he stated that "they were not available" and further explained that they were all on the phones. I called right back and talked to [redacted] would basically refused to help me and stated that he had worked there for 4 years. When I told him I had been a Member for 15 years, he stated that that was "irrelevant". This angered me to the point where I called him a punk which was not professional of me. His unprofessional response was to hang up on me right after that. I called back and talked to Maria who confirmed that there were other representatives in that Department other than [redacted]. When I called back, I talked to [redacted] who handled all of my concerns on a timely as well as a professional basis. I reiterated my willingness to handle the other problems which are still pending as of now.Desired Settlement: I would like for the Company to admit it has a incompetency problem when a credit card is charged correctly for several months and then suddenly one that a person no longer has is suddenly charged. this is wrong and it is wrong to blame the Cus[redacted]er for a Company's failings. This is not the first time this has occurred. Furthermore, this company has two divisions that basically don't communicate with one another. This, also needs to be resolved.

Business

Response:

Please accept our sincere apologies while we investigate this incident. We are always eager to meet the expectations of our cus[redacted]ers. Since the complaint was filed Mr [redacted] was contacted by [redacted] our companies escalations manager to go over the details of his issues and concerns. We will be reviewing the calls that took place and have a zero tolerance level for any type of disrespectful behavior coming from our employees. Rest assure that matter will be handled accordingly. Mr [redacted] has also been contacted; however was unreachable by one of our E Merchant supervisor's to go over anything else that might have been missed. We look forward to continuing a long lasting business relationship with Mr [redacted] and feel his concerns are being addressed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10525835, and find that this resolution is satisfactory to me.

There are still some things that need to be resolved that have not been, however, I feel that some progress has been made towards resolving not only issues stated in my complaint, but also, those not stated in my case.

Regards,

Review: I have been a member of Smart Living Company's sales program since December of 2014, and have been paying $19.95 per month for the membership.During this time, I have not been able to sell any items, and I have requested to cancel my membership several times over the past several monthsm to no avail.Desired Settlement: I would like my membership cancelled immediately and I would also like a refund of the $139.65 I have paid in total membership fees.

Business

Response:

As stated By the Business. We are very sorry to hear that the Customer has been having issues canceling his membership with Smart Living Company and are more than happy to assist with the cancelation process or with further assistance in getting his business started. It is difficult however to understand how this complaint is being lodged now being that the Customer’s membership started back in December of 2014, and this is the first our Company has heard that the Customer was unsatisfied or having issues. Again we are sorry to lose the Customer as a member; however there was no indication during his membership that he experienced any issues that would warrant a refund. We have made sure that no further payments will be withdrawn as well as had out business coach reach out to see if any assistance could be offered. The Customer can also reach our escalations Manager if needed at ###-###-#### Monday – Friday from 7:00am to 4:00pm PST. [redacted] ESCALATIONS MANAGER SMART LIVING COMPANY | EMERCHANTCLUB LLC [redacted]@smartlivingcompany.com

Consumer

Response:

Review: 10648931

I am rejecting this response because:

Review: In late January I decided to look into adding products from the "Smart Living Company". I was not allowed to see nor discuss the cost of the products until AFTER we paid a fee to them. Hence I was not really not able to make a good determination on whether the membership fee and the products would be a sound business decision, without paying the first $39.95 (it was ok I thought - I can cancel). After paying the $39.95 on Feb. 02, 2014, I was able to see the product cost, the expenses involved and was able to determine that the products were no cheaper than buying them locally at our Dollar General, or Family Dollar - some of the products were the same. However, if we stayed with Smart Living Company we would have to pay higher prices, and shipping on top of that. On Feb. 6, 2014, I spoke with Joshua Brill, I called 1-800-345-4762, the "member services"... explained to him that I was not interested in doing business with Smart Living Company and wanted my account closed. He obliged to do so. I accept that the $39.95 charged to my card on 2/3/2014 was valid. However, I called on 3/7/14 and spoke with "someone" to make sure everything was closed, and was assured it was... I called the same number, "member services." Lo and behold on 3/8/2014 I was charged another $39.95, we made a call, again... was told the money would be refunded. I did not see a refund when, 4/8/2014 rolled around, nor did I see another charge. On 5/19/2014 (not 5/8/2014) but 5/19/2014, I was charged $79.90 again. I called on 5/19/2014, the same "member services" number and was put on hold.... hold... hold... then disconnected. I called back - Spoke with "Gion", he told me that there were no charges and that it was ecomm depart - was transferred and spoke with Jesus - who says it was the member department - after being transferred all over the place - we got "Saralyn" who offered to help get my refund for $119.85. She was to call me back - she didnt I called. Her tune changed and they had no record of my previous calls.Desired Settlement: Full refund for the amount of $119.85. We were not interested in the products after we were able to login and see it was not a good business decision. After reading the other complaints, I notice that there seems to be a standing complaint SMC had "no record of previous calls" from customers. It would also be in the best interest of future victims to require SMC to allow persons or businesses to view what the rates, cost of products and other expenses involved before signing up for membership.

Business

Response:

Per the notes on this consumers account a request was filed on 05/21/2014 to refund the amount of 119.95 which was processed on 05/23/2014. They were notified of this on 05/21/2014. No further action had been taken since all was resolved.