This letter is in response to the complaint filed by *** ***Ms*** placed an online order of twosets of dishes on November 27, Ms*** alleges that upon receipt there was a broken cup, plateand a few chipped dishesMs*** further alleges that she contacted customer service several
times andreceived conflicting information.Shopko is committed to providing excellent service to every customer every time they shop at our store oron our website, and maintaining the highest standards of credibility in the communities where we dobusiness.Investigation into this matter revealed that Ms*** contacted Shopko's online customer service regardingthe broken dishesUnfortunately, Ms*** spoke with our temporary seasonal help and there was someconfusion in the direction given for this returnIt has been confinned, a new set of dishes were sent UPSto Ms*** on January 21, 2016, at no additional expense to the customerShopko apologizes for theinconvenience in this online order.As stated above, it is Shopko's goal to provide excellent service to every customer at every visitAs in allcases, we are disappointed Ms*** did not have a positive shopping experience with ShopkoWe hopethat Ms*** will continue to be a Shopko customer in the future
Dear Mr***:This letter is in response to the
complaint filed by Dennis ***Mr*** alleges that he was unable to
cancel an online order that he placed and has been unsuccessful in his efforts
to return the items.Shopko is committed to providing
excellent service to every
customer every time they shop our store or on our
website, and maintaining the highest standards of credibility in the
communities where we do business.Investigation into this matter revealed
the following:Friday, December 25:Customer places order (#***) for four Christmas tree stands Friday, December 25, 7:AM:Customer sends email stating he ordered the Christmas tree stands a couple hours prior and requested the order be canceled Saturday, December 26:Customer placed a call to customer service and again requested to have his order canceledCustomer was advised order could not be canceled Sunday, December 27:Customer sent follemail regarding cancellation of his order Monday, December 28:Shopko sent email to customer in response to his email regarding cancellation of his order.Unfortunately, once an order is
placed, Shopko is not able to make a cancelationSince launching shopko.com,
Shopko's goal is to ship orders as quickly as possibleAs a result, we are
unable to cancel or make changes to orders after they are submittedBelow is
Shopko's policy regarding the cancelation of online orders which can be found
under Frequently Asked Questions on our website:Frequently Asked QuestionsCan I
change or cancel my shopko.com order after it has been submitted?Due to our efforts to ensure you receive your order as quickly as
possible, we are unable to cancel or make changes to your order after it has
been submittedYou can return or exchange your items by following these
guidelines.Shopko apologizes for any
confusion with this order and to facilitate the return of Mr***'s order,
Shopko will send Mr*** a prepaid shipping label that will be good for
daysUpon return of the merchandise, the order will be fully credited.As stated above, it is Shopko's
goal to provide excellent customer serviceWe are disappointed that Mr
*** did not have a positive online shopping experience with ShopkoWe
apologize for the inconvenience experienced by Mr*** and hope he will
continue to be a Shopko customer in the future
Dear Mr***:This letter is in response to the complaint filed by ***
***Ms*** ordered a Christmas tree online that included a foot
switch control for nine different colors and actionsWhen the tree was
received, the foot pedal was not includedMs*** then checked the
website
and the advertisement of the tree had changed and it no longer displayed the
foot controlMs*** alleges that Shopko falsely advertised this Christmas
tree.Shopko is committed to providing excellent service to every
customer every time they shop at our store or on our website, and maintaining
the highest standards of credibility in the communities where we do business.Investigation into this matter revealed that there was an
error made on the website regarding the description of this Çhristmas treeThe
correction was made on or around December 7, 2015, which was after Ms***
placed her orderTherefore, when Ms*** checked the website after
receiving the incorrect tree, the description had changedShopko had no intent
to mislead customers; it was simply an error in advertising.On December 16, 2015, Shopko's buyer contacted Ms***
to inform her that a tree matching the description of the advertising error
would be sent to her, without any additional chargeA prepaid shipping label
was also sent to Ms*** to return the incorrect tree after Christmas
Shopko sincerely apologizes for this inconvenience.As stated above, it is Shopko's goal to provide excellent
service to every customer at every visitAs in all cases, we are disappointed
Ms*** did not have a positive shopping experience with ShopkoWe hope
that Ms*** will continue to be a Shopko customer in the future
This letter is in response to the complaint filed on December 14, 2016, by *** ***Mr *** placed an order on December 13, 2016, on shopko.com for a Penguala HatchimalMr *** alleges that Shopko charged his card and provided him an estimated shipping dateFurther, Mr *** alleges that he
received an email from Shopko canceling his orderMr *** also alleges that Shopko proceeded to sell more of the Hatchimals after his order was canceled.Shopko is committed to providing excellent customer service to every customer every time they shop at our store or on our website, and maintaining the highest standards of credibility in the communities where we do business.Investigation into this matter revealed that Mr Dixon's order was canceled on December 13, Further, it is Shopko's policy to place a hold on the funds for an order, but not actually withdraw funds until the order has been shippedIf an order has been canceled the funds will be released and no charges will be presentShopko takes protection of customers personal information very seriously and has procedures in place to that effectDue to their high demand, Shopko was unable to keep Hatchimals in stock for very longShopko apologizes for any inconvenience this may have caused Mr Dixon.As stated above, it is Shopko's goal to provide excellent customer serviceAs in all cases, we are disappointed Mr *** did not have a positive experience with ShopkoWe hope that Mr *** will continue to be a Shopko customer in the future
This letter is in response to the complaint filed by
Courtney ***Ms*** placed two online orders for a Samsung inch
Smart TVMs*** alleges that the television was listed for the sale price
of $Ms*** further alleges that she contacted customer service after
her
orders were cancelled and that the manager explained that they were out of
stock and that they would price match a similar itemAfter finding a similar
product, Ms*** alleges that she called back and was told that the manager
was incorrect with her explanation and that there would be no price matching.Shopko is committed to providing excellent customer service
to every customer every time they shop at our store or on our website, and
maintaining the highest standards of credibility in the communities where we do
business.Investigation into this matter has revealed that there was
an inaccuracy in the price for this item listed on our websiteAs stated in
our Online Terms of Use, from time to time there may be information on
shopko.com that contains typographical errors, inaccuracies, or omissions that
may relate to product descriptions, pricing, and availabilityWe sincerely
apologize for any confusion that this may have caused.Shopko apologizes for the inconvenience of this pricing
error and the confusion with the manager's explanationWe would like to extend
a $gift card to Ms***The gift card will be sent to the address on
this complaintPlease allow seven business days for receipt.As stated above, it is Shopko's goal to provide excellent
customer service: however, sometimes errors do occurAs in all cases, we are
disappointed Ms*** did not have a positive experience with ShopkoWe
hope that we have assisted in the understanding of the order cancellation and
that Ms*** will continue to be a Shopko Customer in the future
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
This letter is in response to the complaint filed by
*** ** ***Ms*** alleges that there were computer problems at the
register and her transaction would not process correctlyMs*** further
alleges that the store than rang the purchases a second time, which was
unsuccessfully, and both
transactions were charged to her debit card.Shopko is committed to providing excellent service to
every customer every time they shop at our store or on our website, and
maintaining the highest standards of credibility in the conununities where we
do business.Investigation into this matter revealed that on
November 12, 2015, there were complications with Ms***'s transactionsWhile
checking out with purchases including a Subway gift card, there was difficulty
at the register and the transaction would not process correctlyThe purchases
were then completed on a different register; however, again there were
complicationsA third transaction was also conducted minus the Subway gift
card and it processed correctly.According to our investigation, it appears that on
both transactions where complications were experienced, there was a power loss
We are unable to tell if the power loss was due to employee error or system
related issuesUnfortunately, it could not be determined until the following
day whether the debit card had been chargedThe next morning, reporting
revealed Ms*** had been charged twice for a transaction; whereupon, we
promptly initiated the process of reversing the charges on her cardReversal of
charges is handled by a number of employees in different departments, including
possible third partiesInformation was received that the reversal of these
charges was completed on November 26, Please allow 7-days for bank
processingShopko would like to extend a $gift card for Ms***'s
inconvenienceThe gift card will be sent to the address on this complaint
Please allow seven business days for receipt.As stated
above, it is Shopko's goal to provide excellent service to every customer at
every visitAs in all cases, we are disappointed Ms*** did not have a
positive shopping experience with ShopkoWe hope that Ms*** will continue
to be a Shopko customer in the future
This letter is in response to the complaint filed by *** ***Mr*** alleges when he tried to purchaseitems at the cash register, the clerk refused to honor his $off a $purchase coupon he found in theWisconsin State JournalMr*** further alleges that he feels this is a 'bait and
switch' scheme.Shopko is committed to providing excellent service to every customer every time they shop our store oron our website, and maintaining the highest standards of credibility in the communities where we dobusiness.As limited information was provided in this complaint, an inquiry was made into the coupon in question.As Mr*** mentioned, this coupon is good on your $purchase of regular or sale-priced merchandisebefore taxNot valid on clearance-priced merchandiseMr*** stated he was purchasing shippingenvelopes, however, does not provide information regarding the other itemsHe does state they were onsale and definitely not clearance itemsUnfortunately, without knowing what these items were, it isimpossible to know why the coupon was deniedPerhaps the amount was short of the $minimumbefore tax or included one of the following exclusions:The following items are excluded: Nike merchandise; any pharmacy or optical items which arefunded in whole or in part by federal or state subsidized insurance programs; prescriptions;doctor's fees and eye exams; contact lenses; mycontacts.shopko.com; optical.shopko.com; giftcards; prepaid cards; alcoholic beverages, tobacco; FastCare products & services; nonmerchandiseservices; Shopko.com orders; ScriptSave Membership fees.It should be noted these exclusions (including clearance-priced merchandise) are not at a cashiers'discretionExclusions are automatically flagged at the register when rang upAlso, if Mr*** wouldlike to provide additional information such as the exact Madison store he traveled to, the list of additionalitems, and receipt for his purchase, Shopko would be more than happy to research this issue further.As stated above, it is Shopko's goal to serve every customer at every visitAs in all cases, we aredisappointed Mr*** did not have a positive shopping experience with ShopkoWe hope that Mr***will continue to be a Shopko customer in the future
This letter is in response to the complaint filed by *** ***Ms*** alleges that on twooccasions, she and her sister have had issues at the checkoutMs*** alleges that on both occasionsthe transactions were not completed and she was not allowed to take the merchandise with
herMs.*** further alleges that on both occasions her debit card was charged.Shopko is committed to providing excellent service to every customer every time they shop our store oron our website, and maintaining the highest standards of credibility in the communities where we dobusiness.Investigation into this matter revealed that Ms*** was correctOn two occasions, May 13, 2015and September 23,2015, there were problems with her transactions.On May 13, 2015, research revealed that there was a procedural issue on the store's partIt cannot bedetermined exactly what happened, but it appeared the register locked upAs a result of the registerlocking up, it could not be determined whether the debit card was charged, or notIn this case, the storewould need to review a report that prints the following dayDue to the fact that it could not bedetermined whether card was charged or not, the customer was not allowed to take the merchandise.On September 23, 2015, research revealed a self check-out register shut down during the transaction.This was a different issue than the customer's visit in MayIn speaking with the manager who assisted,apparently a gift card was scannedAt that time, Ms*** remembered the coupons that she had.The manager then had to back the gift card out of the system to hand key the couponsAt the time thegift card was rescanned, the system then shut downAgain, due to the fact that it couldn't be determinedwhether the card was charged or not, the customer was not allowed to take the merchandise.The following day from each of these transactions, our reporting indicated that indeed the customer's cardhad been chargedAt this point, the reversal of the charges is handled by a number of employees indifferent departments, including possible third partiesIn these cases, the reimbursement was completed,but was not as prompt as what it should have beenThe Internal Audit team is looking into these issuesand intends to improve these procedures.Shopko deeply regrets that this would happen to any customer, let alone happening twice to the samecustomerFor that reason, Shopko would like to extend a $gift card for her inconvenienceThe giftcard will be sent to the address on this complaintPlease allow seven business days for receiptWe knowit does not change what has occurred, but we hope it will express that we care.As stated above, it is Shopko's goal to serve every customer at every visitAs in all cases, we aredisappointed Ms*** and her sister did not have a positive shopping experience with ShopkoWehope that both will continue to be Shopko customers in the future
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Mr. [redacted]:This letter is in response to the complaint filed by Sharon
[redacted]. Ms. [redacted] placed an online order for a Samsung 60 inch Smart TV on
February 14, 2016. Ms. [redacted] alleges that the television was listed for the sale
price of $129. Ms. [redacted] further alleges that she contacted...
customer service
twice and was emailed that it was a pricing error and all orders were
cancelled.Shopko is committed to providing excellent customer service
to every customer every time they shop at our store or on our website, and
maintaining the highest standards of credibility in the communities where we do
business.Investigation
into this matter has revealed that there was an inaccuracy in the price for
this item listed on our website. As stated in our Online Terms of Use, from
time to time there may be information on shopko.com that contains typographical
errors, inaccuracies, or omissions that may relate to product descriptions,
pricing, and availability. We sincerely apologize for any confusion that this
may have caused.Shopko apologizes for the inconvenience of this pricing
error. We would like to extend a $20 gift card to Ms. [redacted]. The gift card will
be sent to the address on this complaint. Please allow seven business days for
receipt.As stated above, it is Shopko's goal to provide excellent
customer service: however, sometimes errors do occur. As in all cases, we are
disappointed Ms. [redacted] did not have a positive experience with Shopko. We hope
that we have assisted in the understanding of the order cancellation and that
Ms. [redacted] will continue to be a Shopko Customer in the future.
This letter is in response to the complaint filed by [redacted]. Ms. [redacted] placed an online order of a 20 piece (including covers) set of Anchor Hocking glassware on November 20,2015. Ms. [redacted] alleges that when she received the order on December 2, 1015, the product was broken. Ms....
[redacted] further alleges that the set was packed without bubble wrap and there were no outside markings indicating glass. As a result, Ms. [redacted] reported she cut her hand on the glass. Shopko is committed to providing excellent service to every customer every time they shop at our store or on our website, and maintaining the highest standards of credibility in the communities where we do business.Our investigation into this matter revealed that, according to the pictures Ms. [redacted] sent to Shopko's onlille customer service, the packaging of the Anchor Hocking sf!t was indeed unsatisfactory and proper attention was not given to the packaging. Shopko sincerely apologizes for this oversight. A credit card credit for this item was transmitted on December 8, 2015 for $17.99. A call was placed to Ms. [redacted] on December 17, 2015 to express our apologies for both the packaging of the product and to assess the extent of injury. At call end, it was believed that the issues were resolved and no further action was necessary. Ms. [redacted] was also advised that Shopko would be sending her a replacement item free of charge for her inconvenience, in addition to the credit already provided to her.As stated above, it is Shopko's goal to provide excellent service to every customer. As in all cases, we are disappointed Ms. [redacted] did not have a positive shopping experience with Shopko. We hope that Ms. [redacted] will continue to be a Shopko customer in the future.Sincerely,Internal Audit and Loss Prevention
This letter is in reply to Sharon [redacted]'s unsatisfactory
response in regards to the initial complaint noted above. Ms. [redacted] responded on
February 23, 2016 stating that she did not want the $20 gift card we had sent
to her but the television at the price that was in error.Shopko apologizes once again for the error in pricing but we
will not be honoring the price of the misstated sales price. We also want to
address that our terms and conditions are located under the contact us link at
the bottom of our homepage.As stated above, it is Shopko's goal to provide excellent
customer service: however, sometimes errors do occur. As in all cases, we are
disappointed Ms. [redacted] did not have a positive experience with Shopko. We hope
that Ms. [redacted] will continue to be a Shopko Customer in the future.
Dear Mr. [redacted]:This letter is in response to the complaint filed by [redacted]
[redacted]. Customer [redacted] claims they visited our [redacted] store on January
2, 2016 attempting to return a clearance coat for $39.99 and a dress shirt for
$29.99. [redacted] claims these items were received as gifts...
over the holiday
season. [redacted] alleges they received horrible customer service and was unable
to make the return.Shopko is committed to providing excellent service to every
customer every time they shop at our store or on our website, and maintaining
the highest standards of credibility in the communities where we do business.Below is Shopko's Return Policy:Returns & Exchanges PolicyWe
want you to be happy with your purchase! If you are not completely satisfied,
you can return or exchange by following the guidelines below.When
you have your receipt or online packing slip, Shopko will gladly refund your
purchase if the merchandise is in new condition, including all the original
packaging with accessories, and it is returned within 120 days of purchase, or
30 days for most electronics items. (Some exceptions apply. Please see the
Special merchandise return section below for additional details.) Shipping and
handling costs for online returns will not be refunded.Returning purchases made in Shopko, Shopko Hometown, Shopko Express or Shopko Rx storesFor items purchased in a
Shopko, Shopko Hometown, Shopko Express or Shopko Rx store, we will refund your
full purchase price in a form consistent with your method of payment. If your
purchase was made with a credit card, the card must be present at the time of
the refund. If your return was a gift and you return to a Shopko Hometown, Shopko Express or Shopko Rx store,
you will be given credit on a Shopko gift card.When you do not have your
receipt for purchases made in Shopko Hometown, Shopko Express or Shopko Rx stores, we will
attempt to assist you by finding your credit card, debit card or check purchase
information using our Receipt Look-up system. Purchases that cannot be verified may
not be refunded. Shopko reserves the right to refuse any returns if they do not
meet our standards and guidelines.Items
purchased at a Shopko or Shopko Hometown can only be retumed to a Shopko or Shopko Hometown store. Items
purchased at a Shopko Express or Shopko Rx can only be returned to a Shopko
Express or Shopko Rx Store.Purchases
made at Shopko or Shopko Hometown may not be returned to a Shopko Express or Shopko Rx Store.Investigation into this matter revealed that this customer
did not have a receipt, as the customer states the items were holiday gifts.
From our research, it appears the purchases of the items could not be validated
at the time of the attempted return. Numerous calls have been placed to the
[redacted] store, as well as Shopko communicating by email with this
customer, in an attempt to obtain additional information on this complaint. As
stated above, "Purchases that cannot be verified may not be refunded.
Shopko reserves the right to refuse any returns if they do not meet our
standards and guidelines."In this case, Shopko would like to allow this customer to
return to the Brooklyn store and speak with amember of our management team: Amanda, Savanna, Adrienne or
Connie. These four members of management will happily make another attempt to
refund the clearance coat and dress shirt, as long as the merchandise is indeed
Shopko product.As stated above, it is Shopko's goal to provide excellent
service to every customer at every visit. As in all cases, we are disappointed
Customer [redacted] did not have a positive shopping experience with Shopko. We
hope that they will continue to be a Shopko customer in the future.
On Fri, Dec 4, 2015 at 9:31 PM, [redacted] <[redacted]> wrote:I filed a complaint against shopko and they have since gotten ahold of me, today I received the item in my complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am not going to accept the $20.00 ( what a joke) gift card for my " bad shopping experience " from Shopko.I did go to the website to view their terms of conditions?? And I could not find it on their website. I even went to their search box and it didn't come up there either. They again had the TV priced and emailed out on 2 days. 1 day may be a mistake. But 2 days and 2 different emails with the same price? Is that 2 different mistakes? Is that on the " terms of conditions "? I again just want the product that was sale priced as listed.......twice.A believe a $20.00 gift card is a slap in the face! That's like 2% of the sale off they priced? I'm embarrassed for their shortcomings and offended by their responses and offer of $20.00 gift card.
Regards,
Sharon [redacted]
This letter is in response to the complaint filed by [redacted]. Mr. [redacted] alleges that he has not received payment for a service rendered July 14, 2015. Mr. [redacted] further alleges that he has received the run around from Shopko in his attempt to receive payment. Shopko is...
committed to providing excellent customer service to everyone, and maintaining the highest standards of credibility in the communities where we do business. Investigation into this matter revealed that Mr. [redacted] is a subcontractor for FMW Group, Inc. FMW Group, Inc., whom Shopko is contracted with, would be responsible for said unpaid invoice. As a courtesy, Shopko researched this complaint.Mr. [redacted] received a work order from FMW Group for a repair at our Dalhart, TX location. The repair was performed; however, Mr. [redacted] apparently did not receive the store sign off for the repair. Anytime any service is performed at one of our stores, a member of Shopko management must sign the invoice and stamp it with our company stamp. This ensures that the work is complete. As this information was not received, the invoice was flagged and payment was not made. The department handling the invoices requested this information several times. This information was finally received and the invoice was approved on October 6,2015.Shopko also spoke with FMW Group regarding this issue. Information was received that the check for this service will be sent to Mr. [redacted]. FMW Group provided the check number 3805.As stated above, it is Shopko's goal to provide excellent customer service. As in all cases, we are disappointed Mr. [redacted] did not have a positive experience with Shopko. We hope that we have assisted in the payment of his invoice.Sincerely,[redacted]Internal Audit and Loss Prevention
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did receive the correct tree on December 22, 2015 that I initially ordered and it has the foot control with colors. I am satisfied with the prompt response to this matter.
Regards,
[redacted]
This letter is in response to the complaint filed by *** ***Ms*** placed an online order of twosets of dishes on November 27, Ms*** alleges that upon receipt there was a broken cup, plateand a few chipped dishesMs*** further alleges that she contacted customer service several
times andreceived conflicting information.Shopko is committed to providing excellent service to every customer every time they shop at our store oron our website, and maintaining the highest standards of credibility in the communities where we dobusiness.Investigation into this matter revealed that Ms*** contacted Shopko's online customer service regardingthe broken dishesUnfortunately, Ms*** spoke with our temporary seasonal help and there was someconfusion in the direction given for this returnIt has been confinned, a new set of dishes were sent UPSto Ms*** on January 21, 2016, at no additional expense to the customerShopko apologizes for theinconvenience in this online order.As stated above, it is Shopko's goal to provide excellent service to every customer at every visitAs in allcases, we are disappointed Ms*** did not have a positive shopping experience with ShopkoWe hopethat Ms*** will continue to be a Shopko customer in the future
Dear Mr***:This letter is in response to the
complaint filed by Dennis ***Mr*** alleges that he was unable to
cancel an online order that he placed and has been unsuccessful in his efforts
to return the items.Shopko is committed to providing
excellent service to every
customer every time they shop our store or on our
website, and maintaining the highest standards of credibility in the
communities where we do business.Investigation into this matter revealed
the following:Friday, December 25:Customer places order (#***) for four Christmas tree stands Friday, December 25, 7:AM:Customer sends email stating he ordered the Christmas tree stands a couple hours prior and requested the order be canceled Saturday, December 26:Customer placed a call to customer service and again requested to have his order canceledCustomer was advised order could not be canceled Sunday, December 27:Customer sent follemail regarding cancellation of his order Monday, December 28:Shopko sent email to customer in response to his email regarding cancellation of his order.Unfortunately, once an order is
placed, Shopko is not able to make a cancelationSince launching shopko.com,
Shopko's goal is to ship orders as quickly as possibleAs a result, we are
unable to cancel or make changes to orders after they are submittedBelow is
Shopko's policy regarding the cancelation of online orders which can be found
under Frequently Asked Questions on our website:Frequently Asked QuestionsCan I
change or cancel my shopko.com order after it has been submitted?Due to our efforts to ensure you receive your order as quickly as
possible, we are unable to cancel or make changes to your order after it has
been submittedYou can return or exchange your items by following these
guidelines.Shopko apologizes for any
confusion with this order and to facilitate the return of Mr***'s order,
Shopko will send Mr*** a prepaid shipping label that will be good for
daysUpon return of the merchandise, the order will be fully credited.As stated above, it is Shopko's
goal to provide excellent customer serviceWe are disappointed that Mr
*** did not have a positive online shopping experience with ShopkoWe
apologize for the inconvenience experienced by Mr*** and hope he will
continue to be a Shopko customer in the future
Dear Mr***:This letter is in response to the complaint filed by ***
***Ms*** ordered a Christmas tree online that included a foot
switch control for nine different colors and actionsWhen the tree was
received, the foot pedal was not includedMs*** then checked the
website
and the advertisement of the tree had changed and it no longer displayed the
foot controlMs*** alleges that Shopko falsely advertised this Christmas
tree.Shopko is committed to providing excellent service to every
customer every time they shop at our store or on our website, and maintaining
the highest standards of credibility in the communities where we do business.Investigation into this matter revealed that there was an
error made on the website regarding the description of this Çhristmas treeThe
correction was made on or around December 7, 2015, which was after Ms***
placed her orderTherefore, when Ms*** checked the website after
receiving the incorrect tree, the description had changedShopko had no intent
to mislead customers; it was simply an error in advertising.On December 16, 2015, Shopko's buyer contacted Ms***
to inform her that a tree matching the description of the advertising error
would be sent to her, without any additional chargeA prepaid shipping label
was also sent to Ms*** to return the incorrect tree after Christmas
Shopko sincerely apologizes for this inconvenience.As stated above, it is Shopko's goal to provide excellent
service to every customer at every visitAs in all cases, we are disappointed
Ms*** did not have a positive shopping experience with ShopkoWe hope
that Ms*** will continue to be a Shopko customer in the future
Please see the attached responseThank you
This letter is in response to the complaint filed on December 14, 2016, by *** ***Mr *** placed an order on December 13, 2016, on shopko.com for a Penguala HatchimalMr *** alleges that Shopko charged his card and provided him an estimated shipping dateFurther, Mr *** alleges that he
received an email from Shopko canceling his orderMr *** also alleges that Shopko proceeded to sell more of the Hatchimals after his order was canceled.Shopko is committed to providing excellent customer service to every customer every time they shop at our store or on our website, and maintaining the highest standards of credibility in the communities where we do business.Investigation into this matter revealed that Mr Dixon's order was canceled on December 13, Further, it is Shopko's policy to place a hold on the funds for an order, but not actually withdraw funds until the order has been shippedIf an order has been canceled the funds will be released and no charges will be presentShopko takes protection of customers personal information very seriously and has procedures in place to that effectDue to their high demand, Shopko was unable to keep Hatchimals in stock for very longShopko apologizes for any inconvenience this may have caused Mr Dixon.As stated above, it is Shopko's goal to provide excellent customer serviceAs in all cases, we are disappointed Mr *** did not have a positive experience with ShopkoWe hope that Mr *** will continue to be a Shopko customer in the future
This letter is in response to the complaint filed by
Courtney ***Ms*** placed two online orders for a Samsung inch
Smart TVMs*** alleges that the television was listed for the sale price
of $Ms*** further alleges that she contacted customer service after
her
orders were cancelled and that the manager explained that they were out of
stock and that they would price match a similar itemAfter finding a similar
product, Ms*** alleges that she called back and was told that the manager
was incorrect with her explanation and that there would be no price matching.Shopko is committed to providing excellent customer service
to every customer every time they shop at our store or on our website, and
maintaining the highest standards of credibility in the communities where we do
business.Investigation into this matter has revealed that there was
an inaccuracy in the price for this item listed on our websiteAs stated in
our Online Terms of Use, from time to time there may be information on
shopko.com that contains typographical errors, inaccuracies, or omissions that
may relate to product descriptions, pricing, and availabilityWe sincerely
apologize for any confusion that this may have caused.Shopko apologizes for the inconvenience of this pricing
error and the confusion with the manager's explanationWe would like to extend
a $gift card to Ms***The gift card will be sent to the address on
this complaintPlease allow seven business days for receipt.As stated above, it is Shopko's goal to provide excellent
customer service: however, sometimes errors do occurAs in all cases, we are
disappointed Ms*** did not have a positive experience with ShopkoWe
hope that we have assisted in the understanding of the order cancellation and
that Ms*** will continue to be a Shopko Customer in the future
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Response attached
This letter is in response to the complaint filed by
*** ** ***Ms*** alleges that there were computer problems at the
register and her transaction would not process correctlyMs*** further
alleges that the store than rang the purchases a second time, which was
unsuccessfully, and both
transactions were charged to her debit card.Shopko is committed to providing excellent service to
every customer every time they shop at our store or on our website, and
maintaining the highest standards of credibility in the conununities where we
do business.Investigation into this matter revealed that on
November 12, 2015, there were complications with Ms***'s transactionsWhile
checking out with purchases including a Subway gift card, there was difficulty
at the register and the transaction would not process correctlyThe purchases
were then completed on a different register; however, again there were
complicationsA third transaction was also conducted minus the Subway gift
card and it processed correctly.According to our investigation, it appears that on
both transactions where complications were experienced, there was a power loss
We are unable to tell if the power loss was due to employee error or system
related issuesUnfortunately, it could not be determined until the following
day whether the debit card had been chargedThe next morning, reporting
revealed Ms*** had been charged twice for a transaction; whereupon, we
promptly initiated the process of reversing the charges on her cardReversal of
charges is handled by a number of employees in different departments, including
possible third partiesInformation was received that the reversal of these
charges was completed on November 26, Please allow 7-days for bank
processingShopko would like to extend a $gift card for Ms***'s
inconvenienceThe gift card will be sent to the address on this complaint
Please allow seven business days for receipt.As stated
above, it is Shopko's goal to provide excellent service to every customer at
every visitAs in all cases, we are disappointed Ms*** did not have a
positive shopping experience with ShopkoWe hope that Ms*** will continue
to be a Shopko customer in the future
This letter is in response to the complaint filed by *** ***Mr*** alleges when he tried to purchaseitems at the cash register, the clerk refused to honor his $off a $purchase coupon he found in theWisconsin State JournalMr*** further alleges that he feels this is a 'bait and
switch' scheme.Shopko is committed to providing excellent service to every customer every time they shop our store oron our website, and maintaining the highest standards of credibility in the communities where we dobusiness.As limited information was provided in this complaint, an inquiry was made into the coupon in question.As Mr*** mentioned, this coupon is good on your $purchase of regular or sale-priced merchandisebefore taxNot valid on clearance-priced merchandiseMr*** stated he was purchasing shippingenvelopes, however, does not provide information regarding the other itemsHe does state they were onsale and definitely not clearance itemsUnfortunately, without knowing what these items were, it isimpossible to know why the coupon was deniedPerhaps the amount was short of the $minimumbefore tax or included one of the following exclusions:The following items are excluded: Nike merchandise; any pharmacy or optical items which arefunded in whole or in part by federal or state subsidized insurance programs; prescriptions;doctor's fees and eye exams; contact lenses; mycontacts.shopko.com; optical.shopko.com; giftcards; prepaid cards; alcoholic beverages, tobacco; FastCare products & services; nonmerchandiseservices; Shopko.com orders; ScriptSave Membership fees.It should be noted these exclusions (including clearance-priced merchandise) are not at a cashiers'discretionExclusions are automatically flagged at the register when rang upAlso, if Mr*** wouldlike to provide additional information such as the exact Madison store he traveled to, the list of additionalitems, and receipt for his purchase, Shopko would be more than happy to research this issue further.As stated above, it is Shopko's goal to serve every customer at every visitAs in all cases, we aredisappointed Mr*** did not have a positive shopping experience with ShopkoWe hope that Mr***will continue to be a Shopko customer in the future
This letter is in response to the complaint filed by *** ***Ms*** alleges that on twooccasions, she and her sister have had issues at the checkoutMs*** alleges that on both occasionsthe transactions were not completed and she was not allowed to take the merchandise with
herMs.*** further alleges that on both occasions her debit card was charged.Shopko is committed to providing excellent service to every customer every time they shop our store oron our website, and maintaining the highest standards of credibility in the communities where we dobusiness.Investigation into this matter revealed that Ms*** was correctOn two occasions, May 13, 2015and September 23,2015, there were problems with her transactions.On May 13, 2015, research revealed that there was a procedural issue on the store's partIt cannot bedetermined exactly what happened, but it appeared the register locked upAs a result of the registerlocking up, it could not be determined whether the debit card was charged, or notIn this case, the storewould need to review a report that prints the following dayDue to the fact that it could not bedetermined whether card was charged or not, the customer was not allowed to take the merchandise.On September 23, 2015, research revealed a self check-out register shut down during the transaction.This was a different issue than the customer's visit in MayIn speaking with the manager who assisted,apparently a gift card was scannedAt that time, Ms*** remembered the coupons that she had.The manager then had to back the gift card out of the system to hand key the couponsAt the time thegift card was rescanned, the system then shut downAgain, due to the fact that it couldn't be determinedwhether the card was charged or not, the customer was not allowed to take the merchandise.The following day from each of these transactions, our reporting indicated that indeed the customer's cardhad been chargedAt this point, the reversal of the charges is handled by a number of employees indifferent departments, including possible third partiesIn these cases, the reimbursement was completed,but was not as prompt as what it should have beenThe Internal Audit team is looking into these issuesand intends to improve these procedures.Shopko deeply regrets that this would happen to any customer, let alone happening twice to the samecustomerFor that reason, Shopko would like to extend a $gift card for her inconvenienceThe giftcard will be sent to the address on this complaintPlease allow seven business days for receiptWe knowit does not change what has occurred, but we hope it will express that we care.As stated above, it is Shopko's goal to serve every customer at every visitAs in all cases, we aredisappointed Ms*** and her sister did not have a positive shopping experience with ShopkoWehope that both will continue to be Shopko customers in the future
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Mr. [redacted]:This letter is in response to the complaint filed by Sharon
[redacted]. Ms. [redacted] placed an online order for a Samsung 60 inch Smart TV on
February 14, 2016. Ms. [redacted] alleges that the television was listed for the sale
price of $129. Ms. [redacted] further alleges that she contacted...
customer service
twice and was emailed that it was a pricing error and all orders were
cancelled.Shopko is committed to providing excellent customer service
to every customer every time they shop at our store or on our website, and
maintaining the highest standards of credibility in the communities where we do
business.Investigation
into this matter has revealed that there was an inaccuracy in the price for
this item listed on our website. As stated in our Online Terms of Use, from
time to time there may be information on shopko.com that contains typographical
errors, inaccuracies, or omissions that may relate to product descriptions,
pricing, and availability. We sincerely apologize for any confusion that this
may have caused.Shopko apologizes for the inconvenience of this pricing
error. We would like to extend a $20 gift card to Ms. [redacted]. The gift card will
be sent to the address on this complaint. Please allow seven business days for
receipt.As stated above, it is Shopko's goal to provide excellent
customer service: however, sometimes errors do occur. As in all cases, we are
disappointed Ms. [redacted] did not have a positive experience with Shopko. We hope
that we have assisted in the understanding of the order cancellation and that
Ms. [redacted] will continue to be a Shopko Customer in the future.
This letter is in response to the complaint filed by [redacted]. Ms. [redacted] placed an online order of a 20 piece (including covers) set of Anchor Hocking glassware on November 20,2015. Ms. [redacted] alleges that when she received the order on December 2, 1015, the product was broken. Ms....
[redacted] further alleges that the set was packed without bubble wrap and there were no outside markings indicating glass. As a result, Ms. [redacted] reported she cut her hand on the glass. Shopko is committed to providing excellent service to every customer every time they shop at our store or on our website, and maintaining the highest standards of credibility in the communities where we do business.Our investigation into this matter revealed that, according to the pictures Ms. [redacted] sent to Shopko's onlille customer service, the packaging of the Anchor Hocking sf!t was indeed unsatisfactory and proper attention was not given to the packaging. Shopko sincerely apologizes for this oversight. A credit card credit for this item was transmitted on December 8, 2015 for $17.99. A call was placed to Ms. [redacted] on December 17, 2015 to express our apologies for both the packaging of the product and to assess the extent of injury. At call end, it was believed that the issues were resolved and no further action was necessary. Ms. [redacted] was also advised that Shopko would be sending her a replacement item free of charge for her inconvenience, in addition to the credit already provided to her.As stated above, it is Shopko's goal to provide excellent service to every customer. As in all cases, we are disappointed Ms. [redacted] did not have a positive shopping experience with Shopko. We hope that Ms. [redacted] will continue to be a Shopko customer in the future.Sincerely,Internal Audit and Loss Prevention
This letter is in reply to Sharon [redacted]'s unsatisfactory
response in regards to the initial complaint noted above. Ms. [redacted] responded on
February 23, 2016 stating that she did not want the $20 gift card we had sent
to her but the television at the price that was in error.Shopko apologizes once again for the error in pricing but we
will not be honoring the price of the misstated sales price. We also want to
address that our terms and conditions are located under the contact us link at
the bottom of our homepage.As stated above, it is Shopko's goal to provide excellent
customer service: however, sometimes errors do occur. As in all cases, we are
disappointed Ms. [redacted] did not have a positive experience with Shopko. We hope
that Ms. [redacted] will continue to be a Shopko Customer in the future.
Dear Mr. [redacted]:This letter is in response to the complaint filed by [redacted]
[redacted]. Customer [redacted] claims they visited our [redacted] store on January
2, 2016 attempting to return a clearance coat for $39.99 and a dress shirt for
$29.99. [redacted] claims these items were received as gifts...
over the holiday
season. [redacted] alleges they received horrible customer service and was unable
to make the return.Shopko is committed to providing excellent service to every
customer every time they shop at our store or on our website, and maintaining
the highest standards of credibility in the communities where we do business.Below is Shopko's Return Policy:Returns & Exchanges PolicyWe
want you to be happy with your purchase! If you are not completely satisfied,
you can return or exchange by following the guidelines below.When
you have your receipt or online packing slip, Shopko will gladly refund your
purchase if the merchandise is in new condition, including all the original
packaging with accessories, and it is returned within 120 days of purchase, or
30 days for most electronics items. (Some exceptions apply. Please see the
Special merchandise return section below for additional details.) Shipping and
handling costs for online returns will not be refunded.Returning purchases made in Shopko, Shopko Hometown, Shopko Express or Shopko Rx storesFor items purchased in a
Shopko, Shopko Hometown, Shopko Express or Shopko Rx store, we will refund your
full purchase price in a form consistent with your method of payment. If your
purchase was made with a credit card, the card must be present at the time of
the refund. If your return was a gift and you return to a Shopko Hometown, Shopko Express or Shopko Rx store,
you will be given credit on a Shopko gift card.When you do not have your
receipt for purchases made in Shopko Hometown, Shopko Express or Shopko Rx stores, we will
attempt to assist you by finding your credit card, debit card or check purchase
information using our Receipt Look-up system. Purchases that cannot be verified may
not be refunded. Shopko reserves the right to refuse any returns if they do not
meet our standards and guidelines.Items
purchased at a Shopko or Shopko Hometown can only be retumed to a Shopko or Shopko Hometown store. Items
purchased at a Shopko Express or Shopko Rx can only be returned to a Shopko
Express or Shopko Rx Store.Purchases
made at Shopko or Shopko Hometown may not be returned to a Shopko Express or Shopko Rx Store.Investigation into this matter revealed that this customer
did not have a receipt, as the customer states the items were holiday gifts.
From our research, it appears the purchases of the items could not be validated
at the time of the attempted return. Numerous calls have been placed to the
[redacted] store, as well as Shopko communicating by email with this
customer, in an attempt to obtain additional information on this complaint. As
stated above, "Purchases that cannot be verified may not be refunded.
Shopko reserves the right to refuse any returns if they do not meet our
standards and guidelines."In this case, Shopko would like to allow this customer to
return to the Brooklyn store and speak with amember of our management team: Amanda, Savanna, Adrienne or
Connie. These four members of management will happily make another attempt to
refund the clearance coat and dress shirt, as long as the merchandise is indeed
Shopko product.As stated above, it is Shopko's goal to provide excellent
service to every customer at every visit. As in all cases, we are disappointed
Customer [redacted] did not have a positive shopping experience with Shopko. We
hope that they will continue to be a Shopko customer in the future.
On Fri, Dec 4, 2015 at 9:31 PM, [redacted] <[redacted]> wrote:I filed a complaint against shopko and they have since gotten ahold of me, today I received the item in my complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am not going to accept the $20.00 ( what a joke) gift card for my " bad shopping experience " from Shopko.I did go to the website to view their terms of conditions?? And I could not find it on their website. I even went to their search box and it didn't come up there either. They again had the TV priced and emailed out on 2 days. 1 day may be a mistake. But 2 days and 2 different emails with the same price? Is that 2 different mistakes? Is that on the " terms of conditions "? I again just want the product that was sale priced as listed.......twice.A believe a $20.00 gift card is a slap in the face! That's like 2% of the sale off they priced? I'm embarrassed for their shortcomings and offended by their responses and offer of $20.00 gift card.
Regards,
Sharon [redacted]
This letter is in response to the complaint filed by [redacted]. Mr. [redacted] alleges that he has not received payment for a service rendered July 14, 2015. Mr. [redacted] further alleges that he has received the run around from Shopko in his attempt to receive payment. Shopko is...
committed to providing excellent customer service to everyone, and maintaining the highest standards of credibility in the communities where we do business. Investigation into this matter revealed that Mr. [redacted] is a subcontractor for FMW Group, Inc. FMW Group, Inc., whom Shopko is contracted with, would be responsible for said unpaid invoice. As a courtesy, Shopko researched this complaint.Mr. [redacted] received a work order from FMW Group for a repair at our Dalhart, TX location. The repair was performed; however, Mr. [redacted] apparently did not receive the store sign off for the repair. Anytime any service is performed at one of our stores, a member of Shopko management must sign the invoice and stamp it with our company stamp. This ensures that the work is complete. As this information was not received, the invoice was flagged and payment was not made. The department handling the invoices requested this information several times. This information was finally received and the invoice was approved on October 6,2015.Shopko also spoke with FMW Group regarding this issue. Information was received that the check for this service will be sent to Mr. [redacted]. FMW Group provided the check number 3805.As stated above, it is Shopko's goal to provide excellent customer service. As in all cases, we are disappointed Mr. [redacted] did not have a positive experience with Shopko. We hope that we have assisted in the payment of his invoice.Sincerely,[redacted]Internal Audit and Loss Prevention
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did receive the correct tree on December 22, 2015 that I initially ordered and it has the foot control with colors. I am satisfied with the prompt response to this matter.
Regards,
[redacted]