This letter is in response to the complaint filed by [redacted]. Ms. [redacted] alleges that she received confirmation for an online order
of two items; however, only received one item from her order. Ms. [redacted]
further alleges that because of this, she was charged shipping for the one item
and...
was not able to use the $10 coupon, due to her order no longer being over
$50.00.Shopko is committed to providing excellent service to every
customer every time they shop at our store or on our website, and maintaining
the highest standards of credibility in the communities where we do business.Investigation into this matter revealed that on November 25,
2015, Ms. [redacted] ordered a snow bike and a lego set online. At the same time
this online order was being placed, the last of these snow bikes was sold in
the store which held the inventory for this product. Therefore, the lego set
was sent to Ms. [redacted] and the snow bike was not; however, shipping was not charged
for the sale. In addition, a pro-rated % of the $10 off coupon was applied to
the lego set. In regards to the snow bike, Ms. [redacted] was contacted by Shopko
and a bike was sent to Ms. [redacted] by expedited shipping on December 2, 2015.
Ms. [redacted] was charged the price from her original order and no charge for
shipping. In addition, the $10 coupon was applied to the order.Shopko apologizes for this inconvenience, as we have
experienced a higher online sales demand than forecasted. Due to this inconvenience,
we would like to extend a $25 gift card to Ms. [redacted]. The gift card will be
sent to the address on this complaint. Please allow seven business days for
receipt.As stated above, it is Shopko's goal to provide excellent
service to every customer at every visit. As in all cases, we are disappointed
Ms. [redacted] did not have a positive shopping experience with Shopko. We hope
that Ms. [redacted] will continue to be a Shopko customer in the future.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The issues have been resolved. ShopKo issued a refund and a $15 store credit for the inconvenience. Thanks
This letter is in response to the complaint filed by [redacted]. Ms. [redacted] alleges that she received confirmation for an online order
of two items; however, only received one item from her order. Ms. [redacted]
further alleges that because of this, she was charged shipping for the one item
and...
was not able to use the $10 coupon, due to her order no longer being over
$50.00.Shopko is committed to providing excellent service to every
customer every time they shop at our store or on our website, and maintaining
the highest standards of credibility in the communities where we do business.Investigation into this matter revealed that on November 25,
2015, Ms. [redacted] ordered a snow bike and a lego set online. At the same time
this online order was being placed, the last of these snow bikes was sold in
the store which held the inventory for this product. Therefore, the lego set
was sent to Ms. [redacted] and the snow bike was not; however, shipping was not charged
for the sale. In addition, a pro-rated % of the $10 off coupon was applied to
the lego set. In regards to the snow bike, Ms. [redacted] was contacted by Shopko
and a bike was sent to Ms. [redacted] by expedited shipping on December 2, 2015.
Ms. [redacted] was charged the price from her original order and no charge for
shipping. In addition, the $10 coupon was applied to the order.Shopko apologizes for this inconvenience, as we have
experienced a higher online sales demand than forecasted. Due to this inconvenience,
we would like to extend a $25 gift card to Ms. [redacted]. The gift card will be
sent to the address on this complaint. Please allow seven business days for
receipt.As stated above, it is Shopko's goal to provide excellent
service to every customer at every visit. As in all cases, we are disappointed
Ms. [redacted] did not have a positive shopping experience with Shopko. We hope
that Ms. [redacted] will continue to be a Shopko customer in the future.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]