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Smart Travel & Incentives

1982 State Road 44 STE 314, New Smyrna Beach, Florida, United States, 32168-8349

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Smart Travel & Incentives Reviews (%countItem)

They seem to be in business to collect fees. I received vouchers from a vacation club presentation evidently issued by this company. Completely unsuccessful in booking any travel. Company was not helpful, was slow to respond and just didn't seem to care about providing any type of realistic travel service. I don't want to spend any more time on them and feel lucky to have gotten a portion of my money back (for free travel). Don't waste your time or send them any money.

Sham company. Horrible business practices. Requested deposit refund and they wont give it to me.
I recieved 2 vouchers from another travel company as a "gift." One was for a free cruise and one was for free airfare. The deposits I paid were $99 and $75. I had a horrible time trying to book the cruise and the airfare. They denies my airfare choices even though they were both international airports. Then the cruise packages offered were actually MORE expensive than what I could have purchased on another travel site. They said it was because of all the "upgrades" I asked for. I was willing to pay for my upgrades, but it shouldn't have been more than what I could have purchased on another site for the same exact thing! The "free cruise" quote was over $2,000!!!!! Some time had passed and I requested a refund of my deposits. They denied me saying that I was too late and it was past my 18 month window. When I asked to speak to a manager, they completely stopped responding to me altogether. I never got to use these vouchers because of their INSANE rules and regulations. I just want my money back.

Desired Outcome

I would like a refund of $174 for the deposits I've paid. I do not wish to have the company respond to this complaint with the blanket statements of: "she added upgrades" or "she didnt use a major airport" or "she was past her deadline in canceling." We all know if I requested a refund it still would have been sluffed off until it was too late. I would hope this company could show some compassion as the reason why I didnt make the refund was because I had hoped to try to book it again at the last minute (I am a teacher and can only go on certain weeks) and then the pandemic hit and I've bee extremely busy working my second job as an essential worker.

Smart Travel & Incentives Response • May 19, 2020

Dear Revdex.com,

We received the complaint in regards to Ms., who activated two of our vouchers on 09/26/2018. Ms. submitted requests to travel on 2/13/2019 for travel on 4/13/19 which did not provide the required 60 day advance notice needed and she also did not select to fly out of one of the airports we use. She was provided with a website to view the list of approved airports both on her activation form and on her planning package, and those forms also stated 60 day notice is required. Without the proper notice and from a non-major international airport, the airfare cost well exceeded the $350.00 per ticket allowance for her voucher. She was sent a new request form on 3/4/2019 telling her so. She never submitted another date choice for her airfare. In regards to her cruise request the agent was able to make her four cruise offers ranging from a 5 night cruise that would have been a cost to Ms. of $902.74 total for two travelers including taxes ($451.37 per person); up to a 7 night cruise at a cost of $1520.66 total for two travelers including taxes ($760.33 per person). I am not sure why Ms. stated over 2k as that is not what she was quoted at any point. I do not know what site she was using to view cruise costs or how far through the quote process she went, but if you don't compare the exact ship, date category and cabin type than you can come up with very different rates as all of those things make the cost of a cruise fluctuate. When the exact cruise line, ship, cabin type and category are compared our cruise quotes are always cheaper than retail as we are paying for a portion of the customers cruise. On 03/4/2019 Ms. declined the cruise offer and never submitted another date request for her airfare. Her vouchers expired with us on 03/26/2020. She emailed us on 05/11/20 requesting a refund and was told by customer service that she was past the 18 month timeframe to be able to receive her refund. However in order to insure Ms. is happy with the service we provided, we are happy to issue her a refund regardless of the vouchers being expired. Her refund will be sent out next week as this week's checks have already been sent. We hope this satisfies her complaint.

Best regards
Smart Travel

Customer Response • May 26, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy that they are providing a refund. Some of what they said is absolutely not true and it really bothers me that I have to go this route to get a refund. They are not "happy" to give a refund as if they were, they would have done so with an e-mail from me, not from here. In any event, I am happy to get my money back.

This is the biggest bait and switch company around! They promise you free travel and then sock you with all sorts of fees. The tell you, you have 18 months for travel but do not contact you until month 17 and then when you can't make the date they say you are cancelled because you didn't use then in the 18 months. Truly unscrupulous business practices. They give you such short notice that for anyone that works it is not feasible to take off. Both Donna and Judy were less than helpful and rude. Believe me it is not free... First you pay $99 for each voucher and then you they charge you for taxes upon fees... so this is not free by any means... If you did your homework you would pay less in full than what you paid for their voucher and fees.... This business should be investigated and shut down.

Smart Travel & Incentives Response • Jan 31, 2020

Dear Ms. B,

We are sorry you were so unhappy. Your vouchers were activated on 8/6/2018 and do not expire until 2/6/2020. The vouchers are not for free travel and do not state anywhere on them that they are. They do state what taxes and fees you are responsible for in order to travel though.

Regarding your Two (2) round-trip airline tickets and two (2) night hotel stay voucher:

You sent in your first request to travel on 11/1/2018 for travel on 2/14/2019. You were emailed a travel offer on 11/28/2018 that would have only cost you $231.60 after your $100.00 deposit was applied. I feel that is a great price for two airline tickets and a two night hotel stay. That was done in a very timely manner and at a very low cost to you. You emailed the agent back and told her that you could not travel in February 2019 and now wanted to travel in either July 2019 or October 2019. In April the agent sent you another offer for travel in July at a cost of $408.34 after your deposit was applied. This offer was higher but you requested to travel during summer which is peak season. I also see the agent made you a second offer for July since you felt the cost was too high on the first, but they were not able to get the cost down as July is the most expensive time of the year to travel. You chose to wait for travel in October instead. In August the agent made you a new offer for October that was $281.00 after your deposit was applied, which you again declined. You never sent in new dates after that.

Regarding your Three (3) to seven (7) night cruise voucher:

You sent in your first request to travel on 11/16/2018 for travel in October 2019. The in May of 2019 you changed your request from October 2019 to February 2020 which is well before the timeframe an agent would look for a cruise offer for you. As stated in the terms on both your vouchers, agents contact you 30-90 days in advance of travel. In December an agent emailed you six different cruise offers for the port and date you selected. The cheapest of which was $244.44 per person after your deposit was applied, and the most expensive was $692.14 per person after your deposit was applied. Again this was done in a timely manner and with a wide variety of cost.

We have 20 communications documented with you. Again I am sorry you were unhappy but you we clearly made every attempt to give you what you requested and in a very timely manner but you chose not to accept any of the travel offers. I show that your vouchers have been cancelled as you no longer have time, to travel since your expiration date is 2/6/2020. Your refund will be issued within the next few weeks.

Best Regards,
Smart Travel

Customer Response • Jan 31, 2020

While I agree that I received 2 sets of vouchers. One for plane/hotel which I did not use because you company gave me less than 6 weeks notice for each trip. If that was told to us up front I would have never done it. As you mentioned the vouchers were activated on 8/6/18. I was not contact about my cruise until 12/12/19 which was 16 months after the vouchers were activated and given again 6 weeks notice and when I told the agent I was ALREADY booked on a cruise for that week they said they could not give me another date because they will expire. I asked Judy about the cruise stating in August and kept asking and she kept telling me that another division would be contacting me... and yes they did 16 months later... really unfair business practice to say I had 18 months but really only 8 weeks... I would like the refund as I think this was not communicated properly. I kept asking questions and the agent would never answer them. People should know you do not have 18 months to take travel you only have the time up to 18 months of when they contact you... not on the up and up....

Stacey

They are the biggest bait and switch company around! They promise you free travel and then sock you with all sorts of fees. Their customer service people can't even tell you who the recipients of the fees are. You can book your own cruise for less money by just going directly to the cruise line. BEWARE!

Vacation Advisors is a sham operation. Voucher for a free cruise is a front to sell timeshares. Get better deals online or via a reputable agency.
I went to a presentation for a vacation plan and they gave me voucher for a free cruise.
I read the terms and conditions and followed them (perfectly) several months ago. Recently, I received an email from Vacation Advisors asking me to respond Donna at Trending Travel. The same email also listed options that may be available fully charging me for the cruise (instead of just the taxes and surcharges). When you search for the those same cruises, they are charging almost the exact price that the cruise line is charging. In some instances even more money. When I spoke to the representative (via phone) she proceeded to hide behind similar statements that I have seen in other complaints on the Revdex.com website. such as this:
I am sorry you are not happy with any of the options emailed. The terms and conditions do state you are responsible for reservation fees, taxes, non-commissionables and any surcharges. Surcharges are fees we charge when a customer's request includes something that is not part of the voucher, such as a ship. In that case an offer would include a surcharge for that ship;

This company is fraudulent. They do not follow up as they have promised. Their phone system has a recording that they will contact you within 60-90 days of the first selected travel date. That did not happen. I have no record of receiving an email from Donna at Trending Travel (I was told the email would come from this person). Their track record is to keep repeating the same response back to consumers after they have filed complaints. I am not sure why Vacation Advisors would continue such misleading practices (if not for fraudulent reasons). The terms and conditions state that the "offer is based on double occupancy and covers base cruise fare only, less non-commissionables". I have been on several cruises in the past and I know that the offers I received from Vacation Advisors do not reflect this. This entire Cruise Travel Request process has been a sham and a complete waste of all of our time. I am requesting a refund of my $99.00 deposit from Vacation Advisors. I want all of my money back.

Desired Outcome

I am requesting a refund of my $99.00 deposit from Vacation Advisors. I want all of my money back.

Smart Travel & Incentives Response • Nov 25, 2019

Dear Revdex.com,

We are sorry Ms. was unhappy with her offers. However, when you compare the exact category to category our offers are always cheaper then the cruise as we are paying for a portion of the cruise. Unfortunately some of the offers Ms. received included surcharges for things that are not a part of the voucher. The date and port she chose did not have many options that were included in the voucher so she was offered everything we could get regardless of whether or not is was included.

She was emailed her offers on 10/10/19 from Donna. Ms. did tell our customer service rep that she never received the email when she spoke to them on 11/7. I can clearly see the email was sent so I would assume the offer went into Ms. junk/spam folder. I am sorry that happened.

Mrs. did cancel her voucher and will be issued a full refund in the amount of $99.00 this week. Again we are sorry she was so unhappy and did not travel with us.

Best regards,
Smart Travel

Just wanted to take the time to commend Julie and her staff for all their work in setting up our Royal Caribbean cruise. In this world of doing it yourself online, going with a travel agent is so much more relaxing. We simply told her what we wanted, and she made it happen. We didn't worry about anything. From our hotel stay the night before to our check-in on the ship, everything was in order. Our luggage tags even arrived pre-folded for us. This is not the first time we have used Smart Travel, and it won't be the last. Thanks for a great (stress free) experience!

Smart Travel & Incentives Response • Oct 30, 2019

We are so very happy that you had a great vacation/cruise! Thank you for the kind review!
Julie

We used Smart Travels to book an Alaskan cruise this past summer . We ended up choosing a Crystal Cruise line trip and it was beyond our highest expectations. Smart Travels arranged our trip and everything was done expertly. Not a thing was missed and we were so pleased that we are planning on booking another cruise next summer. We wouldn't consider doing it without going through Smart Travels.

Smart Travel & Incentives Response • Oct 30, 2019

We are so very happy that you had a wonderful cruise. Thank you so much for the review and booking with Smart Travel.
Julie

This is the same "response" I received from email several times long after 75 days waiting for a reply on an application that said it took 60 days to provide travel package. No customer support.
"

We have received your Travel Request Form. The agent works 60 days in advance. Please be sure to monitor you mail/email within that time.

Thank you,

Airfare Advisor

Pretty shady.....it seems their core business is selling certificates that they don't want people to ever try to use. It seems that they don't get access to very many cruises. The process seems geared for folks to just send 8 months mailing documents and giving up. They require the consumer to ask for two dates, at least 60 days from the post mark and won't start working on the file until 60 from the trip request. They then send a letter stating that they did not have access to the any cruises or flights for the requested dates. The consumer then has to send in new forms repeating process until the certificates expire after 18 months.

Smart Travel & Incentives Response • Oct 16, 2019

Dear Mr. S,

We are sorry that you feel that way. We travel hundreds of customer on our vouchers weekly. We do state in the Terms that you need to request travel with a minimum of 60 days' notice and that we won't contact you back until approximately 30-90 days in advance. We do that so you can decide if that works for you before you ever even mail in the activation form. We have many customers that request travel over a year in advance and some that only give a 60 day notice. The process can be as long as 17 months or as little as 60 days, that part is really up to the customer. I do see that the first date you requested out of Boston was not available. That is because Carnival does not port out of there at all, Royal has no cruises departing in November, and Norwegian only has a 13 night cruise during that month. Your voucher is only valid for a 3-7 night cruise. An offer was emailed to you on 10/11/19 from Donna for your December dates. Please feel free to respond back to Donna and let her know how you would like to proceed and she will be happy to help you.

Best regards,
Smart Travel

Customer Response • Oct 16, 2019

I have tried contacting Donna thrice by emailing but she will not respond to my responses nor is she physically able to speak on a telephone apparently. I am willing to speak with her via American Sign Language if that is her main form communication.

I am trying to understand your business model. it seems that consumers are obligated to play "Battle Ship" with you guys. There is a list that only Donna has access to of the cruises that you're able to sell except we have to guess the dates, and ports, for cruises that you have access to selling.
My intention is to continue this game of Battle Ship with you. I again will send in your forms and call to verify receipt of the correct forms and again wait for the 59th day before the date to probably again hear that you don't have access to any cruises leaving that day.
We get to do this every sixty days until the certificate runs out and you will refund me my deposits to you.

What would have happened if a consumer wants to put a date 12 months out and you're unable to find them anything? They wouldn't even know that you couldn't find them anything until 59 days prior to their vacation, and they're left without any vacation from you at all. Nice business you're running.

Let's Play.

Smart Travel & Incentives Response • Oct 22, 2019

Dear Mr. S,

I do see that you emailed Donna several times on Friday afternoon requesting an alternate date and she did respond back with that new offer Thursday morning. Our travel offers do take a bit of time to put together and we apologize for any delay. I also show you emailed her yesterday evening and she emailed you back this morning. Donna is an outside sales agent for us and does need to be reached via email. You can call in and speak with a customer service agent here at any time if you have questions and they are happy to help. Most customers who get a cruise voucher will call us to ask how they pick a cruise and we explain the best way is to visit the cruise lines website. You can see what ports they depart from and on what dates. Once you find a cruise that is appealing to you then you would know what date and port to put on your travel request form. There is no list that only Donna has access to, as you can select from any of the valid ports and travel times that are listed in your terms and conditions. I am unsure as to why you think of this as a game of battle ship. The first cruise you requested did not exist so we were unable to make you a travel offer. Your second request did, and so you were offered it. It would appear from your file that Donna is working on your airfare and you are in the middle of booking the vacation. So I am not sure why you think there will be more forms or that your time will run out and you will have to get your deposit back. Again if you have any questions and would like to speak with an agent, please feel free to call. Or you can email Donna at any point and she will help you. I do hope you have a wonderful vacation.

Best regards,
Smart Travel

Hello,

I had cruise vouchers that was being processed by Trending Travel. For that, I had to pay fees upfront which are refundable. I submitted all required paperwork, documents, and fee payment. Trending Travel does not have a clear communication process and I have to make effort every time to follow up either via phone or email. Every time I call them, they are very rude and do not clearly provide status. They have not been responsive when I email them. They responded to my email only once when I originally sent them a follow up email for the first time. Per their response, they had not yet reviewed my travel request form and I was asked to give another week or so. Since then, I have called to follow up but was told they are working on it. I have also emailed for follow ups, but have not received responses. When I call, while it is connecting me to a representative, there is recorded information and per that, they should notify within 60-90 days of the first selected travel date (November 2nd). It was less than 60 days of my first selected date as of September 9 and when I called them, the lady I spoke with had said nobody had looked at my file which is obviously outside 60-90 day window. It's like I have to follow up where emails are not being responded and rude people over the phone constantly telling we have not looked at your file yet. Finally, on my last call, they told me my first selected date is not available as expected without giving me a reason. Rather than me selecting dates and getting rejected, I asked which dates then are available and they would not tell me. Given the hassle, time, and money from my end with uncertainty of them even honoring the voucher, I asked her to refund me the fees I paid upfront and she said we need something in writing. Therefore, I sent an email couple weeks ago on September 11 and have not yet gotten a response.

Desired Outcome

Refund I would like to get refund for the fees I paid upfront + postage cost of sending certifying mails couple of times + certified check fees + other compensation for all the hassle, time, and unable to plan my vacation on time this year.

Smart Travel & Incentives Response • Sep 25, 2019

Dear Revdex.com,

The communication process is clearly outlined in Term C labeled "How To Book It" in Mrs. P's terms and conditions on her voucher and again included in her planning package. In their it does state that the customer will be contacted with availability 30 to 90 days prior to the requested travel date via email, phone, or mail. Not 60 to 90 as Mrs. P stated in her complaint. Mrs. P has called in several times to check on the status of her request and was told when she did that the agent had not yet worked on her file. Then when she called in on 9/9 she was told that the agent had checked her request but the date was not available and a letter was sent stating so, and that we would work on her second choice. That was sent well above the minimum 30 and was almost 60 days in advance. Los Angeles in November is not a great location for us to get availability on these vouchers because only one of the three cruise lines departs from there during that month. I apologize to Mrs. P that anyone was rude to her at all, that is something I don't like hearing. We always try and treat our customers with kindness. I do not show that her file has been cancelled. If Mrs. P would like to call in and speak with customer service we can see who she emailed and try and find it or she can send another email asking to cancel. That email should be sent to ***@***.net Once we receive that email we are happy to issue Mrs. P a refund of her deposit on file.

Best regards,
Smart Travel

Customer Response • Sep 26, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the response 100% due to below:
1. When I called them and selected option 2, it said 60-90 days.
2. I don't have the planning package...I submitted all the vouchers and that was about all I had so not sure what you are talking about.
3.As per my last email to get the refund, I sent it on Sept. 11 at 4:53pm to ***@***.net and it shows in my sent item. I use that email a lot and have never been told by anyone that they did not receive my emails. I have called numerous times and now how many times do I need to send emails??? The support I attached clearly shows when I sent the email and to whom (it's the same email address you are referring to).
4. Your response does not address why I was not being told what dates were available to avoid uncertainty and to make this process easier.
5. Lastly, how about all the additional cost I incurred for certifying mail, bank charges for money order, and all this hassle?

Smart Travel & Incentives Response • Oct 07, 2019

From: Kara ***
Sent: Monday, October 7, 2019 10:37 AM
To: 'Susan ***'
Subject: RE: Revdex.com Reminder

Hi Susan,

Thanks for the reminder. I have tried to go on and answer a few times now but we have been swamped and other things keep popping up. I will try again today.

Thanks!

Kara

Smart Travel & Incentives Response • Oct 07, 2019

Dear Revdex.com,

1.We have many types of vouchers and only the most popular five are included in the recordings, which is why we stress to the customers to read their terms and conditions prior to signing and agreeing so they know what to expect. The top portion of Ms. P's activation form which she did retain, contains them.

2. The Planning package she mentioned is three pages and consists of a cover letter, the terms and conditions again and then a travel request form. The only portion of that planning package returned by Ms. P was the travel request form. The 30-90 days is listed again in those terms and conditions and The last paragraph of the cover letter actually states the following:
We will make the reservations for your travel voucher. It is important that you do not confirm your own reservations until you receive written confirmation from us. A reservation specialist will contact you with availability approximately 30 - 90 days prior to your first requested date. Please feel free to email us at ***@***.net or call us at (386) *** if you have any questions; however reservations must be submitted on a travel request form in writing via mail with a minimum 60 day advance notice.

3. I did investigate the email Ms. P stated she sent and found it in the online emails bulk folder, it was never downloaded into Outlook and for that I am very sorry. We have backdated her cancellation notice and her refund will be issued within 3-4 week time frame from 9/11/19.

4. Unfortunately due to the sheer volume of possibilities between cruise lines, dates, ports and length of cruise; we have no way of knowing what is available until an agent checks a specific request. Our agents do not have time to casually see what is available each day for all of those things and still find each customer's specific request.

5. We do typically retain a $20.00 fee out of the deposit if a customer chooses to cancel their voucher after submitting dates, but prior to booking. Again, this is also stated in the terms and conditions under the cancellation policy. Ms. P did have until January 2021 to complete travel, but chose to cancel her voucher rather than request new dates. We are waving that fee and issuing a full refund as we want her to be happy. Hopefully this explains everything to her satisfaction.

Best regards,
Smart Travel

Customer Response • Oct 08, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
With the history of hassle and confusion, I would like to hold off on accepting the proposed solution until I receive the full refund.

I will accept the resolution once I receive the full refund in hand.

Smart Travel & Incentives Response • Oct 16, 2019

Dear Revdex.com,

Mrs P's, check was mailed to her on 10/11/19 in the amount of $99.00. Hopefully this resolves the matter to her satisfaction.

Best regards,
Smart Travel

I won a round trip air ticket for two & hotel for two nights. They sent a reply saying it would cost $465.83
I wanted to go from MSP to Nashville on Oct 14th & return Oct 17th. This week I found a flight for $303. I think this is a scam - I want my $100 deposit back & stop the deceptive advertising

Desired Outcome

$100 deposit returned

Smart Travel & Incentives Response • Oct 03, 2019

Dear Revdex.com,

We are sorry Mr. G was unhappy with the quote he was given. The voucher he activated with us did state that he was required to pay a $75.00 per person reservation fee, all airline and hotel taxes and the fuel surcharges. Mr. G stated that he found airline tickets for $303.00 and when you add on the hotel which is an additional $393.40, making his trip a total of $999.40. That would have been a savings of $535.00 had Mr. Gr*** accepted the offer to travel using his voucher.

Our travel vouchers are not a scam and offer our customers a great savings for their travel, and we are sorry that Mr. G does not see it that way.

Mr. G did cancel his voucher on 9/18/19. Refunds take 3-4 to be issued and his will go out next week in the amount of $100.00

Best regards,
Smart Travel

Company gave me a voucher for free cruise and they did not honor the voucher.
I went to a presentation for a vacation plan and they gave me voucher for a free cruise. Then they sent me an email charging me for the cruise. I called their customer service number and the lady who answered was very rude. Very dishonest, and fraudulent company.

This is what they sent me below:

CRUISE COMPANY: ROYAL CARIBBEAN
CRUISE SHIP: NAVIGATOR
SAILING ON: 11/04/2019
PORT OF DEPARTURE: MIAMI
ITINERARY: BAHAMAS
# OF NIGHTS: 4
PORTHOLE CABIN AVAILABLE: (NO FIRST AVAILABILE IS PROMENADE VIEW INTERIOR)

FEES ARE PER PERSON

RESERVATION PROCESSING FEE: 99.00
NON-COMMISSIONABLES (A PORTION OF THE BASE FARE): 100.00
TAXES & PORT EXPENSES: 102.47
1ST AVAILABLE PROMENADE VIEW INTERIOR: 150.00

TOTAL PER PERSON IS $451.47 TIMES 2 TRAVELERS EQUALS $902.94 MINUS YOUR DEPOSIT OF $99.00 AND YOU WOULD OWE $803.94

UPGRADES ARE PER PERSON:

OCEANVIEW WINDOW 4M: CABIN: 100.00
BALCONY CABIN 6B: 250.00

OPTIONS PER PERSON:
TRANSFERS:
TRAVEL INSURANCE QUOTE: RESPOND IF WANTED

OR

CRUISE COMPANY: CARNIVAL
CRUISE SHIP: SENSATION
SAILING ON: 11/04/2019
PORT OF DEPARTURE: MIAMI
ITINERARY: BAHAMAS
# OF NIGHTS: 5
PORTHOLE CABIN AVAILABLE: (NO FIRST AVAILABILE IS STANDARD INTERIOR GUARANTEE)

FEES ARE PER PERSON

BOOKING SURCHARGE: 99.00
PORT FEES: 119.00
TAXES: 133.64

TOTAL PER PERSON IS $351.64 TIMES 2 TRAVELERS EQUALS $703.28 MINUS YOUR DEPOSIT OF $99.00 AND YOU WOULD OWE $604.28

UPGRADES ARE PER PERSON:

WINDOW CABIN GUARANTEE: 50.00
BALCONY CABIN GUARANTEE: 285.00

OPTIONS PER PERSON:
TRANSFERS: Between Miami Airport and the Port of Miami: One Way: $16.50 Round Trip: $33.00
Between Ft. Lauderdale Airport and the Port of Miami: One Way: $31.98 Round Trip: $63.96
TRAVEL INSURANCE QUOTE: RESPOND IF WANTED

OR

CRUISE COMPANY: CARNIVAL
CRUISE SHIP: VICTORY
SAILING ON: 11/04/2019
PORT OF DEPARTURE: MIAMI
ITINERARY: KEY WEST & COZUMEL
# OF NIGHTS: 4
PORTHOLE CABIN AVAILABLE: (NO FIRST AVAILABILE IS STANDARD WINDOW)

FEES ARE PER PERSON

BOOKING SURCHARGE: 99.00
PORT FEES: 99.00
TAXES: 107.54

TOTAL PER PERSON IS $305.54 TIMES 2 TRAVELERS EQUALS $611.08 MINUS YOUR DEPOSIT OF $99.00 AND YOU WOULD OWE $512.08

UPGRADES ARE PER PERSON:

WNDOW CABIN: 55.00
BALCONY CABIN: 135.00

OPTIONS PER PERSON:
TRANSFERS: Between Miami Airport and the Port of Miami: One Way: $16.50 Round Trip: $33.00
Between Ft. Lauderdale Airport and the Port of Miami: One Way: $31.00 Round Trip: $62.00
TRAVEL INSURANCE QUOTE: RESPOND IF WANTED

OR

CRUISE COMPANY: ROYAL CARIBBEAN
CRUISE SHIP: EMPRESS
SAILING ON: 11/02/2019
PORT OF DEPARTURE: MIAMI
ITINERARY: KEY WEST, & COZUMEL
# OF NIGHTS: 5
PORTHOLE CABIN AVAILABLE: (NO FIRST AVAILABILE IS STANDARD INTERIOR)

FEES ARE PER PERSON

RESERVATION PROCESSING FEE: 99.00
NON-COMMISSIONABLES (A PORTION OF THE BASE

Desired Outcome

I want the free cruise that they promised me.

Smart Travel & Incentives Response • Sep 25, 2019

Dear Revdex.com,

Smart Travel does not host any presentations of any kind, nor do we give vouchers to consumers. We are a full service travel agency. We sell vouchers to business's to be used as promotional incentives. Mrs. W was given vouchers by her sponsor Luxury Vacations. She has an airfare and a cruise voucher with us. As per the terms and conditions of the vouchers which Mrs. W signed and agreed to before activating them, she is responsible for reservations fees, taxes, fuel surcharges and port fees. The voucher for her cruise is only good on some ships and out of some ports and for a 1A standard interior cabin with upper and lower bunk beds with a port hold window. The offers Mrs. W received reflect the fees that were stated in the terms and condition that she would have to pay to travel. If a 1A cabin was not available on the ships that matched the date and port she chose then she would have to pay the cost to upgrade to the next available option. If Mrs. W does not wish to pay the costs associated with her cruise then she can cancel her vouchers in writing either via email, fax or mail and receive her deposits back. If Mrs. W does wish to travel and not cancel I would recommend that she read through the terms and conditions again so she will know what to expect.

Best regards,
Smart Travel

Customer Response • Oct 01, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
This company is fraudulent. I read the terms and conditions a long time ago and they charged me for the cruise instead of just the taxes and surcharges (they made up a surcharge to pocket money). When you search for the cruises they are charging almost the exact price that the cruise line is charging. In some instances even more money. Additionally, I requested a refund of my $200.00 deposit from the company and I did not receive a response. I want my money back. See email below:

---- Forwarded Message -----
From: Shari W
To: Donna
Sent: Tuesday, September 17, 2019, 05:41:22 PM EDT
Subject: Re: CRUISE OFFER FROM VACATION ADVISER

Hi Donna,

I never heard back from you. Can I please have a refund of both of my deposits? Thank you.

Shari W

Sent from my iPhone

Smart Travel & Incentives Response • Oct 16, 2019

Dear Revdex.com,

We are sorry Mrs. W was not happy with any of the six travel offers she received. The terms and conditions do state she is responsible for reservation fees, taxes, non-commissionables and any surcharges. Surcharges are fees we charge when a customer's request includes something that is not part of the voucer, such as a ship. In that case an offer would include a surcharge for that ship; like in the below offer she received.

CRUISE COMPANY: NORWEGIAN
CRUISE SHIP: BREAKAWAY
SAILING ON: 11/03/2019
PORT OF DEPARTURE: MIA
ITINERARY: SAN JUAN, ST. THOMAS & TORTOLA
# OF NIGHTS: 7
PORTHOLE CABIN AVAILABLE: (NO FIRST AVAILABILE IS STANDARD INSIDE GUARANTEE)

FEES ARE PER PERSON

BOOKING SURCHARGE: 99.00
PORT FEES: 240.00
TAXES: 159.92
SHIP NOT INCLUDED: $200.00

TOTAL PER PERSON IS $698.92 TIMES 2 TRAVELERS EQUALS $1397.84 MINUS YOUR DEPOSIT OF $99.00 AND YOU WOULD OWE $1298.84

Not all offers include surcharges and they would look like the below, where the customer only pays what we stated in the terms and conditions that they would have to pay. Reservation fees, non-commissionables and the taxes which are both imposed by the cruise line.

CRUISE COMPANY: ROYAL CARIBBEAN
CRUISE SHIP: EMPRESS
SAILING ON: 11/02/2019
PORT OF DEPARTURE: MIAMI
ITINERARY: KEY WEST, & COZUMEL
# OF NIGHTS: 5
PORTHOLE CABIN AVAILABLE: (NO FIRST AVAILABILE IS STANDARD INTERIOR)

FEES ARE PER PERSON

RESERVATION PROCESSING FEE: 99.00
NON-COMMISSIONABLES (A PORTION OF THE BASE FARE): 135.00
TAXES & PORT EXPENSES: 112.51

TOTAL PER PERSON IS $346.51 TIMES 2 TRAVELERS EQUALS $693.02 MINUS YOUR DEPOSIT OF $99.00 AND YOU WOULD OWE $594.02

Again we are sorry Mrs. W was not happy. Her file was cancelled on 9/17/2019 and her refund check in the amount of $199.00 will be mailed this week as the refund processes is 3-4 weeks from the cancellation date.

Best regards,
Smart Travel

I won a cruise for two. I sent payment in August of 2018. Nothing has been received and cannot contact co. Co. will not ans. phone.
I won a cruise for participating in a viewing of a rv site. I sent payment in 8/18. I cannot get in touch with co. nor have I received any info. concerning said cruise. I want my money back. I have copies of all paperwork went.

Desired Outcome

I want my money back! And something done about allowing them to continue business in this manner. I have researched and found they do this then change their name. This is a scam!

Smart Travel & Incentives Response • Aug 19, 2019

Dear Revdex.com,

We received Ms. Hubbard's cruise voucher for activation on 9/11/2018. Her planning package was mailed to her 9/12/18. We have not received any form of communication from Ms. Hubbard since that time. Our address, phone and email have not changed. She can reach us via phone at the number on her voucher and if she listens to the entire greeting she will hear that is states to press extension 6 to speak with an agent. We are here Monday -Thursday 9am to 6pm and Friday 10am to 4pm eastern time. Should she like to proceed with cancelling her voucher, she will just need to submit it in writing. She can do so at the email address on her form ***@***.net. Hopefully this satisfies her compliant.

Best regards,
Smart Travel

Customer Response • Aug 19, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
I have been trying to contact the company since January of 2019. I have called repeatedly, and yes I have listened and pressed 6 until my fingers feel like they have fallen off and have been placed on hold then disconnected. This has happened several times! Not just one day but many! The papers I was given were from Trending Travel.Not Smart Travels and Incentives, Inc. and the address is the same as the company mentioned above for both companies. I will send copies of the papers I was given along with a written statement requesting refund in a registered letter! I just hope someone is there that can sign for it and I receive my refund in a timely manner!

Smart Travel & Incentives Response • Aug 20, 2019

Dear Revdex.com,

Smart Travel & Incentives is the parent corporation of Trending Travel. Ms. Hubbard can simply send in an email to the address I provided to cancel. She is of course welcome to send the cancellation via certified mail if she prefers, but there is no need when an email is sufficient written notice. I cannot imagine why she is unable to get through via phone when hundreds of our other customers successfully call us all day long without any issue. Once we receive her written notice however she sends it, she will be issued her refund.

Regards,
Smart Travel

Trending Travel refuses to issue a full refund even though they failed to meet travel obligations in a timely fashion
Per Margie on Friday, July 26, 2019, Trending Travel needed written authorization to refund my $50.00. I am requesting this to be a FULL refund including the activation fee for the following reasons:
1. I requested travel dates via US mail on February 14, 2019. When I had not heard back from your company, on or around March 15, 2019, I called your company and was told that you never received my request. I then faxed a new request on March 15, 2019, of which I have a faxed confirmation.

2. On March 20, 2019, I received an email from Margie saying she was trying to get ahold of me but couldnt because my voicemail wasnt working. I immediately called her back and told her AT THAT TIME the best way to get ahold of me was via email. It was also at that time that she told me that my March 15 requested dates would not work because they were hoilday weekends, of which it was NEVER disclosed to me that there were "blackout dates" when I originally sent in my money.

3. After giving Margie NEW dates, I sent a follow-up email on March 28. Soon there after, I also called her, to which she told me that she was still working on my dates.

4. Because my new dates were for the fall, I didnt follow up
with her again until the end of June/beginning of July. Again, she told me that I was "hard to get ahold of" and, not wanting to argue with her, I simply reminded her that the BEST WAY TO GET AHOLD OF ME WAS VIA EMAIL.

5. After nearly, FOUR weeks, I followed up with her again via phone. She was reluctant and rude, again telling me that she could not get ahold of me to tell me that she heard back from one of the venues on July 22. I asked why she had not contacted me via email as I had requested the last time we spoke. She claimed that the email was returned. As you can see by our previous correspondance via email, that excuse is impossible unless she typed the email address in incorrectly and did not do her due diligence of double checking her spelling or resending it.

6. Additionally, Margie claimed that she documented all of the rimes she attempted to comtact me via phone (April 3, April 4, April 24, and April 30). Why she would continue to call my number when my voicemail CLEARLY states that that my voicemail is not working properly is complete CRAP. However, she never included in that "documentation" anything about our June/July conversations, so I highly doubt she even attempted to contact me via phone. She also did not clearly understand me when I specifically told her to contact me via email as she obviously had my email address.

7. On July 26, 2019, Margie also told me that I would have to request my refund in writing...that it would take 5 weeks to get my money back...and that the refund would be $30, not $50 as there is a $20 activation fee.

8. I immediately called *** Resorts, who originally gave me the certifcate/contact info and spoke with Lisa. I told her about the hassle Trending Travel has been guving me for 7 months. Lisa said that *** Resorts had so many complaints about Trending Travel, that they only used Trending Travel for THREE WEEKS. Furthermore, in researching this company on the Revdex.com, your company has had 11 complaints in the last 12 months, leading me to believe that Trending Travel is a scam. I will be reporting my experience with this company with the Revdex.com as well.

On Thu, Mar 28, 2019 at 12:54 PM *** wrote:
Good morning. Have you heard any word on any of these bookings? I'd like to make travel arrangements as soon as possible.

Sent via the Samsung Galaxy S10+, an AT&T 5G Evolution capable smartphone

-------- Original message --------
From: Margie ***@***.net>
Date: 3/20/19 8:34 AM (GMT-08:00)
To: ***@***.com
Subject: INTRODUCTION FOR LIGHT HEARTED MEETING

Dear MS. Nestell,

Please see attached is the information needed for your light hearted meeting

It was a pleasure to speak with you today , I am your agent for your Tra

Desired Outcome

I am asking for the FULL refund of $50 to be issued within TWO weeks.

Smart Travel & Incentives Response • Aug 19, 2019

Dear Revdex.com,

I am sorry that Ms. Nestell had communication issues with her agent. However, she was refunded in full by Margie on 8/9/19 in the amount of $50.00. We do our best to insure all of our customers are taken care of. I hope this satisfies her complaint.

Best regards,
Smart travel

Unethical and I think they are a fraud.
We received a travel voucher from Vacation Advisor for a 3 day, 2 night Air & Marriott vacation. You must send a cashier check for $100 and give them 2 date, 1st date, 60days in advance and 2nd date, a minimum of 45 days later.
After submitting everything, we were told them dates didn't work and submitted new dates.
Next we were told that the airfare had a cap of $350.00. As a lay person, I was am to find at least 2 flights that met that criteria.
Then we got an invoice for an additional $747.39.
Either this a scam or they are just incompetent or unethical.

These companies are somehow tied in with vacation Advisor:
Travel smart incentives/ SMART TRAVEL & INCENTIVES INC/Trending travel

Desired Outcome

To fulfill the original agreement

Smart Travel & Incentives Response • Aug 13, 2019

Dear Revdex.com,

Ms. B and Mr. S submitted one of our vouches for activation in February; unfortunately the voucher did not have a valid serial number on it and could not be accepted. They were sent a letter on 02/28/19 stating that their sponsor failed to provide them with a valid serial number and to contact them to obtain a valid one. On 04/01/19 we received another voucher from Ms. B and Mr. S and this one had a valid serial number and was activated on 04/03/19. They were mailed their planning package on 4/4/19 so they could request their dates and destinations.

Ms. B stated in her complaint that they were never informed there was a maximum ticket value of $350.00. However if Ms. B reviews her copies of the vouchers she will find that the first voucher they submitted, in Term B of the Terms and Conditions states "Airline ticket cost cannot exceed $350.00 per ticket." And on the second voucher they submitted, also in Term B of the Terms and Conditions it states "Airline tickets have a maximum retail value of $350.00 per ticket". We do require our customers to sign agreeing that they have read, understand and agree to the terms and conditions prior to activating the voucher.

To date Ms. B and Mr. S have submitted two requests with a total of four dates on them. All four dates were for Miami or Ft Lauderdale, FL to Portland, OR and when the first two dates were checked, they both greatly exceeded $350.00 per ticket.

On 6/17/19 an air agent sent them a lengthy email answering all of their questions and making them a travel offer. The offer was a very high cost to them at $847.39 that we would never ordinarily make. It was only done at their request because they were very insistent about traveling then. They did not accept that offer.

At this point we are waiting to work on their December dates they have on file, but that won't happen until around October. We will make every attempt to provide them with a reasonable priced offer to travel, just like we do with all of our customers. If they would like to submit new dates, or locations they can do so at any time. I would highly recommend that they first check the ticket cost of their next request prior to submitting it. If they see the ticket value exceeds $350.00 each then they should find an alternate option to request. We will not be able to book any reservations where the airline ticket cost exceeds $350.00 each. This should prevent them from having any future issues regarding the matter. They do have until October of 2020 to complete travel. I am sorry that they are unhappy, but hope this satisfies their complaint and we look forward to sending them on a wonderful vacation.

Best regards,
Smart Travel

They are the parent company for Trending Travel. http://www.trendingtravel.net/ They are a bunch of scammers who won't honor their vouchers and won't respond to my emails.

I signed up through this company to get flight and hotel for a cheap price. They will not honor the 100% money back guarantee.
I signed up a few months ago and went to a presentation. My wife and I realized that the opportunity was not for us. They promised a free trip and said that we just pay $100 up front. They later sent paperwork saying that no flight more than $350 can be purchased. The letter said that for a 100% money back guarantee, complete and send to them. It said nothing about any activation fees. One hundred percent means ALL. I get a check yesterday for $80 and a letter saying that they charged $20 for an activation fee.

Desired Outcome

I want my other $20 since there was nothing mentioned about an activation fee. If I cannot get my full refund, I will tear up the check and proceed with this trip. I would rather go somewhere local than give them a dime of my money. They are Scam Artists! There is no number or email for me to contact them.

Smart Travel & Incentives Response • May 02, 2019

Dear Revdex.com,

We are sorry Mr. is unhappy. The activation form he signed and submitted with his deposit did state in term B that there was a maximum value of $350.00 per airline ticket. Term D explains the $20.00 activation fee. We want to make sure our customers understand how our vouchers work and what they can expect, which is why we do ask them to sign agreeing that they read the terms and conditions before activating their voucher. We will issue Mr. a refund for the $20.00 activation fee right away and trust this will resolve is complaint.

Best regards,
Smart Travel

Customer Response • May 03, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this resolution.

Smart Travels is a big scam. They issue voucher and when it come to honor the vocher, they tried to find cause to not fulfill it. They are fraud and tell you that you did not fullfill the term and conditions.

Especially from Canada to USA, we can't send registered mail, and they inform you after 1 month when you make draft and send filled voucher, they your voucher is VOIDED. FULL SCAM, avoid them and save your valuable time for some useful stuff. They shows you dream of free Hawaii trip but nothing true.

I was called by *** to attend a seminar for 1 1/2 hours and if not interested, we would still receive 2 round-trip airline tickets and day
I was called by *** to attend a seminar for 1 1/2 hours and if not interested, we would still receive 2 round-trip airline tickets and 3 days at a Marriott of our choice and also a $50 gift card for Outback. I complete the activation form and had the sponsor sign it and send it back at a cost to me of$4.05. They returned it to me as they did with a lot of other people saying "failure to send in the required deposit" which was not stated anywhere

Desired Outcome

Live up to what we were offered

Smart Travel & Incentives Response • Apr 16, 2019

Dear Revdex.com,

I do not know what company called Ms. or gave her our travel voucher, as we sell these vouchers to many types of businesses across the U.S. to be used as promotional incentives. The terms and conditions do very clearly state that she is required to send in a deposit to activate her voucher. It is located in the same term as the one that states to send the activation form in via certified; mail which she did do so I am very surprised that she missed where it stated a deposit was required. She is still welcome to send her deposit in and travel on her voucher if she would like to. The letter we sent her explained that to her. If she needs any additional help to activate her voucher, she can contact our customer service department.

Best regards
Smart Travel

Sold and paid for a vacation package and when I called to redeem I was told that division of the company was out of business and no packages honored.
Sold and paid for a vacation package and when I called to redeem I was told that division of the company was out of business and no packages would be honored. I paid $359, and have my package confirmation.

Desired Outcome

I would like a refund of the $349 I paid.

Smart Travel & Incentives Response • Apr 09, 2019

Dear Revdex.com,

Ms. purchased one of our vacation packages on 07/27/2016 and that package was valid for 24 months to travel and 30 days to cancel and get a refund. Ms. Fernbaugh went through a recorded verification agreeing to the terms of her package. She was also emailed a confirmation letter which stated she had 24 months to travel. That email was sent on 7/28/2016 and I can see that she received it and opened that same day and in addition opened it another 22 times over the course of the last three years. Had Ms. requested to travel using her package any time within the 24 months or requested a refund within the 30 days of purchase, we would have been happy to do either for her. Unfortunately both options are no longer possible and Ms. was informed of this a few weeks ago when she spoke with us. We are so sorry that this did not work out the way she would have liked, but that is not through any fault of Smart Travel.

Best regards,
Smart Travel

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Address: 1982 State Road 44 STE 314, New Smyrna Beach, Florida, United States, 32168-8349

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