Smartfares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have included in this email a copy of my Bank Statement for the Month of March and April which clearly shows that it was just one refund that LBF made to my account]
Regards,
[redacted]

Revdex.com,
It appears that all of these transactions are legitimate. I apologize for the delay on this one, but it was hard to piece together because the reservation is so large.
There are three reservations. Each has 8 people. They are as follows:
1. 
Locator: 
[redacted]
Cost: $10,566.83Passengers:
[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

2.Locator:[redacted] Cost: $10,566.82Passengers:
[redacted]

[redacted]

[redacted]

E[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

3:Locators (split reservation):
[redacted]
Cost: $4818.45/$5283.42Passengers: 
B[redacted] 

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]I hope this clears up all confusion on the charges. Regards,[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: [redacted]EMAIL: [redacted]

Revdex.com,I can only find a $200.00 charge under this reservation code and the airline tickets do not exist in our system. Was this cancelled for a $200.00 penalty?I can refund the $200.00 to the customer if this resolves the complaint.Regards,Zack Nelson
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: (858)
408-3815
EMAIL: [redacted]

[redacted]
1.[redacted](ADT) 2.[redacted] C(ADT)
3 B6 757 R 05FEB 5 [redacted] FLWN
4 B61858 R 26FEB 5 [redacted] FLWN
5 MIS 1A HK2 JFK 05OCT-**THANK YOU FOR USING OUR WEBSITE**
6 AP -[redacted]VRF[redacted]
7 AP **OK TO ISSUE AGNT AU 10NOV 1649
8 AP -------------------OK TO ISSUE/[redacted]/1649/10NOV
9 AP -------------------OK TO ISSUE/[redacted]/1649/10NOV
10 AP **MANUAL B2B BT [redacted] USD2047.00 BY [redacted]
11 AP **MANUAL B2B BT BY [redacted] FOR AIRFARE COST
12 AP //PLACED ON TOOL//[redacted]//10NOV
13 AP **MANUAL B2B BT [redacted] USD870.00 BY [redacted]
14 AP **MANUAL B2B BT BY [redacted] FOR EXCHANGE FEE
15 AP X/--PLACED FOR EXCHANGE,CONV REQ 121253/[redacted] 12 NOV
refunded 200.00 as goodwill gesture

I see Ms. [redacted] did call to cancel her tickets.   We voided the tickets however the total charge never was sent to refunds.
Total amount charged 
[redacted]...

1389.20 13
refund processed 
TRANSACTION REFUND DETAIL FOR ID [redacted]  1389.13
we are very sorry for any misunderstanding.    When you book over the phone our agents search for the lowest fare.  It is possible the lower fare was not available at the time of booking.   However the class of service opened up.   This is one of the frustrating things about booking airline tickets.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My reservation was NOT booked in January 2014.  The unauthorized charge on my card was in February 20014. I called in for a quote and was asked for my card information to pull up the deals.  When given a price I asked for a breakdown.  I was told that someone would call me back with a breakdown and to authorize/confirm. Is there not a recording?  I continued to shop for prices and when I noticed the charge I called this company immediately.  I was told I would receive a full refund.  I waited for the refund but it never came.  Instead I began receiving emails for a schedule change.  I responded to the emails and began calling in. I also called the airline.  They had a difference of over $200 on record and directed me to take it up with this company. I have a voicemail from an Alfonso. I called in and he assured my my card would be refunded. All of this took place months before the day of the flight. Regards,[redacted]

Revdex.com,
This customer booked four airline tickets through our website. Each ticket was $95.37 and there was a $28.00 service fee. Does the customer not want these tickets anymore? They aren't set to leave until December.
Regards,
0pt"> 
 
[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: [redacted]EMAIL: [redacted]

I spoke with Mr. [redacted].   We address his concerns. We have refunded Mr. [redacted] his requested amount $240.00

I have had nothing but hassle with this company from beginning.wanted to talk to supervisor as I was directed to thru airlines,would not connect me to supervisor. had to pay extra money on airline ticket to be able to board. was told I didnt do what needed to be done

Revdex.com,
These are old reservations from September 2013. This customer was double billed and our refunds department has been working for the last month to get the refund from the airline. The airline charged this customer directly and has the funds.
Our supervisor of customer service, [redacted],...

has also been working on this with the customer. He can confirm if this is incorrect.
Her contact information is: [redacted]
Regards,
[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: (858) 408-3815
EMAIL: [redacted]

Revdex.com,This customer did exchange the airline tickets in November. It appears there was a schedule change in January, but it did not affect the customer at all. The flight number changed, but the routing/times were the same.There can be high fees associated with flight exchanges and the majority of the...

fees are charged by the airline, not the agency.I can offer this customer a refund in the amount of $500.00 as a courtesy.Have the customer confirm if this resolves the dispute and would like me to proceed. Regards,[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: (858)
408-3815
EMAIL: [redacted]

Revdex.com,
Our agents tried very hard on this reservation to complete this booking. This customer tried booking this reservation using three different credit cards. This takes a lot of work and time to complete and the fare went up on some of the airline tickets during this process. The...

customer in the end decided to cancel, and nine of the bookings were cancelled.
The two tickets that were not cancelled were for passengers with the last name of Lidondici. These two airline tickets appear to be the ones in dispute, however it appears that they were used. I do not understand why this customer is trying to get money back on airline tickets that were flown on.
Regards,
[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: [redacted]EMAIL: [redacted]

Revdex.com,
Please have the customer show me how much money was refunded by the airline. I am trying to get to the amount of money that is actually in dispute here.
Regards,
[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: (858)
408-3815EMAIL: [redacted]@lbftravel.com

I disagree with the companies response, because I have provided proof that American Airlines informs me that it is there responsibility to updates us with any changes.I would like for this complaint to reflect as unresolved for lack of ethical practice from this company so that other customers don't undergo the loss and stress my family had suffered. I will also sue this company for the damages caused.Thank you, [redacted]

Revdex.com,
We have refunded the full disputed amount to the customer. It may take up to 10 business days for the funds to return to the customer's account depending on the policies and procedures of their card issuing bank.
Regards,
class="MsoNormal">[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: [redacted]EMAIL: [redacted]

Revdex.com,This customer never had a confirmed reservation with our company. She received an initial reservation received email when she attempted to book, but that email clearly states in red lettering:"Please note that reservation requests are only confirmed once the
airline has issued a ticket number....

A second and final email with ticket
numbers will be sent to your email address within 24 hours (up to 72 on
the weekends) indicating that a ticket has been issued. You can monitor
your reservation request on our MyReservation Page."We apologize for the inconvenience this customer has experienced, but we never charged her so there is nothing to refund.Regards,[redacted]
Senior Executive Administrator
DIRECT: ###-###-#### – FAX: ###-###-####
EMAIL:[redacted]@lbftravel.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They sent us an email saying that our reservation saying that the Bar Harbor to Boston and Boston the Newark were confirmed.  I provided that email as part of the documents that I shared.
Regards,[redacted]

Revdex.com,
This customer is due a check refund. Please confirm if the customer has already received a refund or not. If not, please have the customer confirm the address and I will get this issued ASAP.
Regards,
[redacted]...

[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: (858)
408-3815EMAIL: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They take a month to respond with generic responses. ..I included my Booking/ Confirmation/Order # , Dates and Amount .... how more  detailed can you be ...
Regards,
[redacted]