Smartfares

Per the documentation I am showing a refund of $has been processed I show they originally booked tickets from Savannah to RenoSomeone called to cancel one of the passengers They now have people flying They are holding credit for future use for the cancelled booking They were advised the airlines charge $to change a ticket Plus the difference in the new fare Request of $has been processed

I booked a ticket for my husband to American SamoaIt cost me $We are loyal Alaska Airlines flyers so when I was called at 3:35pm that day asking to switch to Delta, I politely declined, the lady asked me "why Delta is a much better flight"I explained to her we don't have to pay for checked baggage so an hour less layover isn't worth the $ wed have to pay to fly Deltaat this point my card is charged, I get a phone call hours later stating my card has been declined and I need to call my bank, my bank is closedI call the next morning and my bank assures me my card has been charged at 3:35pm the day of bookingI called smartfares and spend the next hours arguing with these peopleone lady tells me lets conference call your bank to verify, then hangs up on meI call back again and am transferred times before a lady sits on hold with me to speak to my bank, they gave her the approval code from mastercard and she tells me I need to pay more money for the same ticket because that one has expired, my bank asked her to email or fax something saying she wasn't charging me so they could release the funds, I explained that I did my due diligence and the funds were there I am not paying more $ than I have alreadyShe would not email or fax anythingThe "supervisor" I spoke to would not agree to fax anything, yelled and spoke over me the entire conversation and would not tell me who he worked for.l called back more times before I said hey I need this money released so I can rebookOnly then did I receive a statement that "my card was declined" not with an amount or time or anything the bank asked forThe gentleman at the bank who went through this with me released the funds even though it wasn't the proper statement from smartfares because they just would not cooperateI have never had such horrible customer service.EVERthey then repeatedly called through the day asking if my card was ready to charge! The nerve of them Im cancelled the card! I will happily spend a few hundred dollars more elsewhere to have excellent customer serviceThis "smartfare" was not worth itApparently they did not need my $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Ms [redacted] , I appreciate your response to this very unfortunate issueI realize that it is up to the customer to check and recheck the itinerary, however that being said your website might want to consider a pop up window warning that the dates are not availableThis is industry standard when booking directly on the airline site as well as hotels, cars rentals, etcIf that small piece of code was added to your website it would virtually eliminate any confusion on the customers partThis is the basis for my complaint not that I didn't pay attention to what was or was not chosen as to the flight datesI have learned a very expensive lesson and won't be using any travel site in the futureI will only deal directly with the airlines, as they have the above mentioned pop up window warning a customer if a date is not available.Sincerely, [redacted] home [redacted] cell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and confirm that the issue has been resolvedI have received the check mentionedMr [redacted] has personally contacted me and made sure everything is now in order Regards, [redacted]

Revdex.com, I'm showing that there were two charges of $and that the refunds were submitted on 6/8/Please have the customer confirm that he received the moniesIf there is still a dispute about a 3rd charge, I will need to request to see the credit card statementRegards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

I have received my money back, but they did not call me to follow up.Thank you for your help

Revdex.com, We apologize for the inconvenience this customer experiencedI have refunded $to himPlease see the attached receiptFunds may take up to business days to return to the customer's account depending on the policies and procedures of their card issuing bank Regards, [redacted] Senior Executive Administrator DIRECT: ###-###-#### – FAX: ###-###-####EMAIL: ***@lbftravel.com

I have confirmed all money has been refunded to Ms*** Because the tickets were issued thru American Airlines via one of our consolidators we have to wait for the refund from them in order to send out the passengers refundI show this has been confirmed I also emailed Ms [redacted] to advise

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution (cutting a check to me for $247.00) would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The amount is $I have not yet received reimbursement for thisMy mailing address is as follows: [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have sent the requested documents showing the full fare I was charged Yes, the $was a fee charged to refund my ticket but I never received the refund That is precisely my complaint, I was charged as per the documents I have submitted, then after complaining I was offered a refund if I agreed to paying a $refund fee I agreed and then never received a refund The company still has my original payment for the airline ticket plus the refund fee If their bookkeeping is so faulty that they can't find the record, I suspect fraud by someone on their staff I have all the original documents and email, plus bank records as has been previously submitted If this cannot be resolved here I will be forced to take this to small claims court Regards, [redacted] ***

Dear Sir/Madam – I would like to inform you that today (May 16th) the business transferred disputed amount to meUnfortunately, I cannot update my complaint indicating that I am satisfied with the answer, as it was closed in your system prior to the issue being resolvedRegards,~ [redacted]

Revdex.com, Please have the customer send me the emails from [redacted] about the refundsIf something was supposed to be refunded I can take care of itI will research the refund in the meantime, but I need to see the emails Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429- x [redacted] – FAX: (858) 408-3815EMAIL: [redacted]

I have researched the issue In this case as it was an agent error we will be refunding the This should not have been charged

I purchased my round-trip flight from Atlanta to Dallas-Fort Worth with smartfares.comI was given a confirmation number at the time I submitted paymentWhen I went to check in the night before the flight, I discovered that I did not have any reservationsAccording to the representative at smartfares.com, from the time I purchased the tickets online and they subsequently tried to purchase them from Spirit Airlines, the price had gone up and Spirit rejected the reservation Unfortunately, no one from smartfares.com notified me either by email or any other way Any solution that smartfares.com had to offer me would have cost an additional $So I found myself at midnight, the night before my flight was supposed to leave, scrambling to make reservations directly on the Spirit Airlines websiteI finally was able to schedule the same flight and only cost me approximately an additional $Spirit Airlines is a low-cost airline

Revdex.com,Our agents quote a total price to all customers and they clearly state that the total includes taxes and fees and is in US dollarsThis is not a bait and switchThe customer agreed to the total cost and this has not been disputed.Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: (858) 408- EMAIL: [redacted]

email I sent to Ms [redacted] Ms [redacted] , I left you a voice mail to discuss your situation I am showing you made a reservation for [redacted] on June Flying round trip from San Diego to San Francisco July -July I can understand your concern Because this is a third party credit card, it automatically goes thru our system to verify the credit card for fraud Once this was verified it is sent over to ticketing Keeping in mind this is all automated The $charge is part of this verification It gets dropped off This is only an authorization Not an actual charge The credit card was declined Jun when it when to ticketing This could have been due to the problem with your credit card We are a secured siteBelow you will see the email sent regarding your credit card decline We only have hours to issue a ticket After that it has to be repriced Sometimes the fare will change In this case it is last minute and the fare did go up This is out of our hands As far as the confirmation you received You are originally sent an email saying your request has been put in You will get a second email once it has been ticketedThis is when you receive your airline confirmation It gets confusing as there are two confirmations One for us thru our systemThe other is with the airlines directlyThe email below advises you to call us immediately regarding your booking so that you don’t lose the fare Please contact me directly with any further questions I will be happy to discuss with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you Revdex.com for your assistance I am still owed $as I paid $more than the cost of the tickets purchased from Smart Fares Smart Fares kept the extra $They charged an additional $fee which they state they are refunding They should refund an additional $ in addition to the to the $charge which is being refunded I am relieved to be finished with them and their very questionable business practicesI wonder how many other people went through the same disturbing undiscussed business fees as I, and did not persue it further Regards, [redacted]

Revdex.com, Please have the customer show me how much money was refunded by the airlineI am trying to get to the amount of money that is actually in dispute hereRegards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x *** – FAX: (858) 408-3815EMAIL: ***@lbftravel.com

Revdex.com, I spoke with this customer on the phone twice todayWe will definitely be able to get a refund to the customer minus penalties or have credits maintained on the airlinesThe customer is stating there were additional penalties incurred from our company and is going to provide her credit card statement showing themFor any charges that came from our company, we can refund them in full Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: (858) 408-3815EMAIL: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, the company hasn't refunded USDas agreedI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***