It has been resolved as we are exchanging the mirror and issued a gift certificate for the inconvenience caused by the delay. This solution was just agreed on.Thank you,Furniture Liquidators
First we would like to extend our sincerest apology to Ms. [redacted] for the difficulty she experienced in receiving her merchandise in a timely manner. We would also like to apology for the confusion regarding our "same day delivery" policy. When Ms. [redacted] spoke to our [redacted] store staff she...
should have been notified that same day deliveries and next day deliveries are only for in stock merchandise. Ms. [redacted] stated that she saw an advertisement on our webpage stating that we had same day delivery which I believe she must have confused with the icon on our webpage that states next day delivery for in stock merchandise. It appears that Ms. [redacted] was misinformed by our staff and for that we would like to apologize. Ms. [redacted] had issues with her merchandise (lamps sat unevenly) and table was scratched, both of these issues have been addressed the table has been exchanged and a new table delivered and new metal tops for lamps have been ordered by our Service Department. To our knowledge Ms. [redacted]'s issues have been addressed promptly and to her satisfaction. We have also discussed Ms. [redacted]'s issue with misinformation concerning delivery with our [redacted] staff as a measure to ensure this does not happen again to any customer. We are extremely sorry Ms. [redacted] was misinformed and/or misunderstood our delivery policy.
We have attempted to call customer several times and the number we have on file does not have a voicemail set up. We have voided the check that was sent to Ms. [redacted]'s old address and are prepared to write Ms. [redacted]s a refund check and mail to her updated address of ship to the Bardstown store for her to pick up. We need know which she prefers to proceed. We are trying to reconcile this situation but very difficult when customer hangs up on our sales staff when they call, does not answer the phone and/or has no voicemail and refuses to communicate directly so we can resolve the situation. Please contact the store and let them know what method you would prefer to receive your refund. We are very sorry that this situation has not been resolved to the customer's satisfaction.
On behalf of Furniture Liquidators, I want to apologize for the problem with Mrs. [redacted]'s mattress set. The mattress she bought is an excellent PosturPedic by Sealy, but sometimes problems do occur. The excellent warranty that Sealy provides does allow her to reselect for a...
different mattress. [redacted], with our customer service department, has confirmed this with Mrs. [redacted] and my understanding is that Mrs. [redacted] is pleased with the resolution. Thank you, Anita Shawver
On behalf of Furniture Liquidators, I am sorry for the confusion regarding Ms. [redacted]'s layaway purchase. The store manager was correct when she explained to Ms. [redacted] that layaway deposits and payments are not refundable, but can be used as in-store credit. The salesperson that handled...
Ms. [redacted]'s purchase is no longer with the company. We do have a print out of layaway terms that was attached to Ms. [redacted]'s sale and a booklet also that explains layaway terms However, since the salesperson is no longer here, we feel that, in the interest of satisfying Ms. [redacted], we should honor her request. We will issue a refund, less 10%, and mail it to her home. We issue refund checks on Friday so she should receive the check early next week.
Our Customer Service Manager [redacted] contacted Mr. [redacted] today and ordered new covers for Mr. [redacted]'s furniture. [redacted] let Mr. [redacted] know we would have one of our Service Technicians install the cores (currently at Middletown store) into the covers when they arrived and that we would...
give him a call when the cores with covers were ready for him to pick up. Mr. [redacted] apologized for his temper and seemed very happy with the solution presented by [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The agreement made was to come look to see if there were any other living room suits that would meet our needs of reliability and durability. If not, then we would proceed with a refund as agreed upon with [redacted] (Operations Manager). This is what has been discussed and agreed upon this far.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have not gotten a resolution. Received a phone call on an alternate phone number leaving a message. i have returned this call twice and no one has answered. i have left a message both times.
Revdex.com:
In talking with [redacted] of Furniture Liquidators, she will provide a credit of $369 (original price of dinette set minus tax and warranty paid) on complaint ID [redacted]. I was told that the dinette set I purchased is no longer being sold. Therefore, when I pick out another dinette set I will have to pay the difference as well as purchase another wood warranty, if I purchase anything with wood.Personally, I feel that I should be compensated for any dinette set within the price range of $570.23. Even though I have accepted this resolution I still feel like I've lost. If Furniture Liquidators had done their job I would most likely be getting a new dinette set without me having to pay out any monies since that set is no longer being sold by the store. I find this resolution to be partially satisfactory to me. [redacted] said that she would do the paperwork necessary for my credit and it will be at the store, on file, when I am able to go in and find a new dinette set. Unfortunately, I will need to wait until I get extra money for this purchase.
Regards,
[redacted]
Our Customer Service Manager contacted customer yesterday and we will be issuing the customer a refund promptly. Customer appeared satisfied with this outcome.
We apologize that Mr[redacted] was unhappy with his purchase and our attempts to rectify the situation. On Tuesday February 16, 2016 our director of Customer Service spoke with the customer and determined the best option to fix the problem and make the customer happy was to exchange the box spring. We...
will be delivering a new box spring to the customer and removing the damaged box spring. The customer appears to be satisfied with this solution.
We were very sorry to hear that Mr. [redacted] was dissatisfied with his sectional couch. Our Warehouse Operations Manager and Customer Service Supervisor, [redacted] contacted Mr. [redacted] yesterday and it was decided that Mr. [redacted] would reselect new furniture to replace the leather sectional he...
had been having problems with. Mr. [redacted] seemed to be very satisfied with this resolution to resolve the issues he was having with his leather sectional couch. We at Furniture Liquidators deeply apologize for the inconvenience and difficulty Mr. [redacted] and his family has experienced with our product. We hope with a reselection of another product Mr. [redacted] will be 100% satisfied.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[---------- Forwarded message ----------[redacted]
I did not respond as the buisness has still not issued the refund they claim to have sent. Friday the 1st of March I contacted furniture liquidators and was informed that there is no record of a refund check needing to be sent to me. I would like this complaint reopened.Thank you,[redacted]]
Regards,
[redacted]
We attempted to call [redacted] but had to leave a message. When she called back, [redacted] Customer Service Manager, arranged to have new cushion covers ordered from the manufacturer. The couch is not under warranty any longer, and [redacted] explained that this would be a one-time...
courtesy from the vendor, but they and we were happy to see her satisfied. She agreed that this would resolve the problem.Thank you,[redacted]
[redacted] in our customer service department has contacted Mr. [redacted] and arranged to have the recliners exchanged. They had been out of warranty such a short time, she was happy to accommodate him. He is pleased with this resolution. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]Im still not accepting their response because the delivering problems start with them.I have spoke with atleast three different customer reps and none of them know their job.One will say she called the day before but doesn't get a confirmation from me but still has the furniture delivered.Then one will say that she could not leave a message because my voicemail wasn't set up yet which is not true.Then one will say that since I request [redacted] to delivery that I would not get a call to confirm but it's also not true because I got a call earlier to confirm my delivery for tomorrow with [redacted].No one knows that their doing at the store nor customer service center except [redacted] who works at the store.Also I want them to answer my questions from my last complaint how would they feel along with other questions.I wish I would of never got this furniture.My other furniture looked way better than this so cal new furniture!!!Plus my house got damaged in the mist of all of these deliveries and the damage is still not fixed!How would they like it If they were in my place?Also I called Friday morning and ask to speak with the manager her name is [redacted] she was not available so I was gonna leave a message but guess what her voicemail was already full!?
[A default letter is provided here which indicates your acceptance of...
the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are trying our best to get our technicians to the home.. Ms [redacted] makes very specific appointment times and then cancels them and blames us. We are trying our best but she will have to KEEP appointments if we are to resolve the problem. Another appointment is currently scheduled for 1-12-16 between 8am and 10am.
Our Warehouse Operations Manager and Customer Service Supervisor, [redacted] has attempted to contact Ms. [redacted] yesterday leaving 2 voicemails for her to contact him on his personal cell phone to discuss the issues she has been having with her sectional couch. At this point Ms. [redacted] has not...
contacted Mr. [redacted] to discuss the problems she has been having with her sectional. Mr. [redacted] will continue to attempt to contact Ms. [redacted] on the two phone numbers we currently have on file for her. If Ms. [redacted] did not receive the voice messages she can contact Mr. [redacted] directly at ###-###-#### at her convenience. We are very sorry she is unhappy with her sectional and would like to help to find a solution that would make her satisfied. Mr. [redacted] will continue to attempt to contact Ms. [redacted] in hopes of finding a resolution.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
It has been resolved as we are exchanging the mirror and issued a gift certificate for the inconvenience caused by the delay. This solution was just agreed on.Thank you,Furniture Liquidators
First we would like to extend our sincerest apology to Ms. [redacted] for the difficulty she experienced in receiving her merchandise in a timely manner. We would also like to apology for the confusion regarding our "same day delivery" policy. When Ms. [redacted] spoke to our [redacted] store staff she...
should have been notified that same day deliveries and next day deliveries are only for in stock merchandise. Ms. [redacted] stated that she saw an advertisement on our webpage stating that we had same day delivery which I believe she must have confused with the icon on our webpage that states next day delivery for in stock merchandise. It appears that Ms. [redacted] was misinformed by our staff and for that we would like to apologize. Ms. [redacted] had issues with her merchandise (lamps sat unevenly) and table was scratched, both of these issues have been addressed the table has been exchanged and a new table delivered and new metal tops for lamps have been ordered by our Service Department. To our knowledge Ms. [redacted]'s issues have been addressed promptly and to her satisfaction. We have also discussed Ms. [redacted]'s issue with misinformation concerning delivery with our [redacted] staff as a measure to ensure this does not happen again to any customer. We are extremely sorry Ms. [redacted] was misinformed and/or misunderstood our delivery policy.
We have attempted to call customer several times and the number we have on file does not have a voicemail set up. We have voided the check that was sent to Ms. [redacted]'s old address and are prepared to write Ms. [redacted]s a refund check and mail to her updated address of ship to the Bardstown store for her to pick up. We need know which she prefers to proceed. We are trying to reconcile this situation but very difficult when customer hangs up on our sales staff when they call, does not answer the phone and/or has no voicemail and refuses to communicate directly so we can resolve the situation. Please contact the store and let them know what method you would prefer to receive your refund. We are very sorry that this situation has not been resolved to the customer's satisfaction.
On behalf of Furniture Liquidators, I want to apologize for the problem with Mrs. [redacted]'s mattress set. The mattress she bought is an excellent PosturPedic by Sealy, but sometimes problems do occur. The excellent warranty that Sealy provides does allow her to reselect for a...
different mattress. [redacted], with our customer service department, has confirmed this with Mrs. [redacted] and my understanding is that Mrs. [redacted] is pleased with the resolution. Thank you, Anita Shawver
On behalf of Furniture Liquidators, I am sorry for the confusion regarding Ms. [redacted]'s layaway purchase. The store manager was correct when she explained to Ms. [redacted] that layaway deposits and payments are not refundable, but can be used as in-store credit. The salesperson that handled...
Ms. [redacted]'s purchase is no longer with the company. We do have a print out of layaway terms that was attached to Ms. [redacted]'s sale and a booklet also that explains layaway terms However, since the salesperson is no longer here, we feel that, in the interest of satisfying Ms. [redacted], we should honor her request. We will issue a refund, less 10%, and mail it to her home. We issue refund checks on Friday so she should receive the check early next week.
Our Customer Service Manager [redacted] contacted Mr. [redacted] today and ordered new covers for Mr. [redacted]'s furniture. [redacted] let Mr. [redacted] know we would have one of our Service Technicians install the cores (currently at Middletown store) into the covers when they arrived and that we would...
give him a call when the cores with covers were ready for him to pick up. Mr. [redacted] apologized for his temper and seemed very happy with the solution presented by [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The agreement made was to come look to see if there were any other living room suits that would meet our needs of reliability and durability. If not, then we would proceed with a refund as agreed upon with [redacted] (Operations Manager). This is what has been discussed and agreed upon this far.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have not gotten a resolution. Received a phone call on an alternate phone number leaving a message. i have returned this call twice and no one has answered. i have left a message both times.
Revdex.com:
In talking with [redacted] of Furniture Liquidators, she will provide a credit of $369 (original price of dinette set minus tax and warranty paid) on complaint ID [redacted]. I was told that the dinette set I purchased is no longer being sold. Therefore, when I pick out another dinette set I will have to pay the difference as well as purchase another wood warranty, if I purchase anything with wood.Personally, I feel that I should be compensated for any dinette set within the price range of $570.23. Even though I have accepted this resolution I still feel like I've lost. If Furniture Liquidators had done their job I would most likely be getting a new dinette set without me having to pay out any monies since that set is no longer being sold by the store. I find this resolution to be partially satisfactory to me. [redacted] said that she would do the paperwork necessary for my credit and it will be at the store, on file, when I am able to go in and find a new dinette set. Unfortunately, I will need to wait until I get extra money for this purchase.
Regards,
[redacted]
Our Customer Service Manager contacted customer yesterday and we will be issuing the customer a refund promptly. Customer appeared satisfied with this outcome.
We apologize that Mr[redacted] was unhappy with his purchase and our attempts to rectify the situation. On Tuesday February 16, 2016 our director of Customer Service spoke with the customer and determined the best option to fix the problem and make the customer happy was to exchange the box spring. We...
will be delivering a new box spring to the customer and removing the damaged box spring. The customer appears to be satisfied with this solution.
We were very sorry to hear that Mr. [redacted] was dissatisfied with his sectional couch. Our Warehouse Operations Manager and Customer Service Supervisor, [redacted] contacted Mr. [redacted] yesterday and it was decided that Mr. [redacted] would reselect new furniture to replace the leather sectional he...
had been having problems with. Mr. [redacted] seemed to be very satisfied with this resolution to resolve the issues he was having with his leather sectional couch. We at Furniture Liquidators deeply apologize for the inconvenience and difficulty Mr. [redacted] and his family has experienced with our product. We hope with a reselection of another product Mr. [redacted] will be 100% satisfied.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[---------- Forwarded message ----------[redacted]
I did not respond as the buisness has still not issued the refund they claim to have sent. Friday the 1st of March I contacted furniture liquidators and was informed that there is no record of a refund check needing to be sent to me. I would like this complaint reopened.Thank you,[redacted]]
Regards,
[redacted]
We attempted to call [redacted] but had to leave a message. When she called back, [redacted] Customer Service Manager, arranged to have new cushion covers ordered from the manufacturer. The couch is not under warranty any longer, and [redacted] explained that this would be a one-time...
courtesy from the vendor, but they and we were happy to see her satisfied. She agreed that this would resolve the problem.Thank you,[redacted]
[redacted] in our customer service department has contacted Mr. [redacted] and arranged to have the recliners exchanged. They had been out of warranty such a short time, she was happy to accommodate him. He is pleased with this resolution. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]Im still not accepting their response because the delivering problems start with them.I have spoke with atleast three different customer reps and none of them know their job.One will say she called the day before but doesn't get a confirmation from me but still has the furniture delivered.Then one will say that she could not leave a message because my voicemail wasn't set up yet which is not true.Then one will say that since I request [redacted] to delivery that I would not get a call to confirm but it's also not true because I got a call earlier to confirm my delivery for tomorrow with [redacted].No one knows that their doing at the store nor customer service center except [redacted] who works at the store.Also I want them to answer my questions from my last complaint how would they feel along with other questions.I wish I would of never got this furniture.My other furniture looked way better than this so cal new furniture!!!Plus my house got damaged in the mist of all of these deliveries and the damage is still not fixed!How would they like it If they were in my place?Also I called Friday morning and ask to speak with the manager her name is [redacted] she was not available so I was gonna leave a message but guess what her voicemail was already full!?
[A default letter is provided here which indicates your acceptance of...
the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are trying our best to get our technicians to the home.. Ms [redacted] makes very specific appointment times and then cancels them and blames us. We are trying our best but she will have to KEEP appointments if we are to resolve the problem. Another appointment is currently scheduled for 1-12-16 between 8am and 10am.
Our Warehouse Operations Manager and Customer Service Supervisor, [redacted] has attempted to contact Ms. [redacted] yesterday leaving 2 voicemails for her to contact him on his personal cell phone to discuss the issues she has been having with her sectional couch. At this point Ms. [redacted] has not...
contacted Mr. [redacted] to discuss the problems she has been having with her sectional. Mr. [redacted] will continue to attempt to contact Ms. [redacted] on the two phone numbers we currently have on file for her. If Ms. [redacted] did not receive the voice messages she can contact Mr. [redacted] directly at ###-###-#### at her convenience. We are very sorry she is unhappy with her sectional and would like to help to find a solution that would make her satisfied. Mr. [redacted] will continue to attempt to contact Ms. [redacted] in hopes of finding a resolution.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
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