On 2/16/18 [redacted] was mailed to Ms. [redacted] for a total of $661.72 at the address [redacted]. We are trying to re-issue a new check to the correct address and when doing so will need to void the check already written and mailed but have been unable to obtain the...
correct mailing information from Ms. [redacted] to date. As of the date we mailed the check the address listed was confirmed to be the correct address for Ms. [redacted]. [redacted] has not been returned to our Company to date.
The request for compensation will be reviewed on Monday, January 19th. The customers merchandise is now available for delivery and is scheduled for Monday, January 19th. Thanks.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Ms. [redacted] has spoken with the store manager and decided to re-select. The exchange of merchandise is currently in progress and the customer appears to be satisfied with the conclusion.
After researching Ms. [redacted]'s claim it was discovered that her initial purchase paperwork had not been registered at the time of purchase with Guardian. Our customer service manager [redacted] contacted Guardian and Ms. [redacted] and will be giving her the option to re-select new furniture in...
exchange for her damaged furniture. Ms. [redacted] was unable to reach Ms. [redacted] yesterday but left a voicemail and is waiting to hear back from her as to when she would like to re-select her furniture.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have given my current address to several people several different times over this matter. I gave my current address to [redacted] the day I purchased the items and she told me that she updated it, apparently she was much more concerned about the personal cell phone call and text messages that she was getting while she was trying to finish my order. I have tried to contact anyone and everyone that I could about this matter and still haven't received my refund. My current address is [redacted]. However I am tired of waiting on a check that I have been told has been in the mail for months and has not yet been received, I would much rather pick the check up in person.
Regards,
[redacted]
Our customer service manager wanted to see this problem resolved to the satisfaction of our customer. They have spoken and decided that a reselection would be the best option. We are very sorry that the problem happened and glad that it is solved.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
On behalf of Furniture Liquidators, we are sorry that there was a problem. For that reason, we [redacted] allow a full credit towards the purchase of a reselection. We stock $3,000,000 worth of inventory to choose from. Additionally, we offer a quick ship special order program from two excellent manufacturers of upholstered furniture, England Furniture and Best Furniture. Living room furniture is offered from both of these companies in both stationary and motion style, in traditional living room sets as well as a vast array of sectionals. Both of these manufactures have hundreds of fabrics and configurations to choose from. And both can deliver within a 21 day period after hand making their furniture to the customer's specifications. We do not accept returns for refund but are happy to help design a reselection.
Our Customer Service Manager [redacted] spoke with [redacted] and explained our refund warranty and policy[redacted] explained that we would be happy to exchange his sectional or he could re-select a new sectional. [redacted] was going to speak with his wife and contact [redacted] back with...
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Update....Today I received a ck for the full amount and a phone call from the customer service manager. Once she got the information the issue was taken care of in a decent manner. Looks like the issue is with who they use for deliveries and the local state street store.
This complaint has been addressed and resolved with the customer. We have delivered a new table to the customer and the customer appears to be satisfied with this resolution.
On 2/16/18 [redacted] was mailed to Ms. [redacted] for a total of $661.72 at the address [redacted]. We are trying to re-issue a new check to the correct address and when doing so will need to void the check already written and mailed but have been unable to obtain the...
correct mailing information from Ms. [redacted] to date. As of the date we mailed the check the address listed was confirmed to be the correct address for Ms. [redacted]. [redacted] has not been returned to our Company to date.
The request for compensation will be reviewed on Monday, January 19th. The customers merchandise is now available for delivery and is scheduled for Monday, January 19th. Thanks.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Ms. [redacted] has spoken with the store manager and decided to re-select. The exchange of merchandise is currently in progress and the customer appears to be satisfied with the conclusion.
After researching Ms. [redacted]'s claim it was discovered that her initial purchase paperwork had not been registered at the time of purchase with Guardian. Our customer service manager [redacted] contacted Guardian and Ms. [redacted] and will be giving her the option to re-select new furniture in...
exchange for her damaged furniture. Ms. [redacted] was unable to reach Ms. [redacted] yesterday but left a voicemail and is waiting to hear back from her as to when she would like to re-select her furniture.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have given my current address to several people several different times over this matter. I gave my current address to [redacted] the day I purchased the items and she told me that she updated it, apparently she was much more concerned about the personal cell phone call and text messages that she was getting while she was trying to finish my order. I have tried to contact anyone and everyone that I could about this matter and still haven't received my refund. My current address is [redacted]. However I am tired of waiting on a check that I have been told has been in the mail for months and has not yet been received, I would much rather pick the check up in person.
Regards,
[redacted]
Our customer service manager wanted to see this problem resolved to the satisfaction of our customer. They have spoken and decided that a reselection would be the best option. We are very sorry that the problem happened and glad that it is solved.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
On behalf of Furniture Liquidators, we are sorry that there was a problem. For that reason, we [redacted] allow a full credit towards the purchase of a reselection. We stock $3,000,000 worth of inventory to choose from. Additionally, we offer a quick ship special order program from two excellent manufacturers of upholstered furniture, England Furniture and Best Furniture. Living room furniture is offered from both of these companies in both stationary and motion style, in traditional living room sets as well as a vast array of sectionals. Both of these manufactures have hundreds of fabrics and configurations to choose from. And both can deliver within a 21 day period after hand making their furniture to the customer's specifications. We do not accept returns for refund but are happy to help design a reselection.
Our Customer Service Manager [redacted] spoke with [redacted] and explained our refund warranty and policy[redacted] explained that we would be happy to exchange his sectional or he could re-select a new sectional. [redacted] was going to speak with his wife and contact [redacted] back with...
which option they wanted to select.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Update....Today I received a ck for the full amount and a phone call from the customer service manager. Once she got the information the issue was taken care of in a decent manner. Looks like the issue is with who they use for deliveries and the local state street store.
This complaint has been addressed and resolved with the customer. We have delivered a new table to the customer and the customer appears to be satisfied with this resolution.