Smith Barney, Inc.

[redacted]
 [redacted]
I am rejecting this response because:I just emailed my local campus dean at [redacted]. We're very close to resolving this, but at this time it still remains open. If you require a screenshot of this email, please let me know and it will be provided. Strayer has been very accommodating up to this point and i'm sure this matter will be dealt with shortly.Thank you.
Regards,
[redacted]
[email protected]@strayer.eduangela.agboli-...⇄

March 21, 2017 [redacted] [redacted] Woodbridge, VA  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]@[redacted].com RE: Complaint ID:  [redacted] Thank you for forwarding [redacted] [redacted]’s follow-up response to Strayer’s response submitted on March 2, 2017. The Revdex.com (“Revdex.com”) previously requested a response by March 13, 2017, but granted an additional ten days to submit the response.  Accordingly, we calendared the University’s response as March 23, 2017, and respectfully request that the Revdex.com open the complaint and acknowledge that Strayer’s second response is timely submitted. Upon review of [redacted]’s follow-up response, the University maintains that it clearly communicated to [redacted] the proper documentation required to make a determination regarding her eligibility for Federal  financial aid.  Accordingly, [redacted]’s account balance is valid and owing. [redacted]’s chosen method of payment for her tuition and fees at Strayer University for the Fall 2016 quarter was Federal financial aid.  [redacted] applied for Federal financial aid, however, Strayer University selected her application for an Unusual Enrollment History (UEH) review in compliance with U.S. Department of Education guidelines.  Strayer informed [redacted] on numerous occasions that she needed to provide the appropriate documentation to the Student Financial Services Department (“[redacted]”) so that the [redacted] Department could determine whether to approve disbursement of Federal financial aid.    Even in satisfying the [redacted] Department’s UEH review, [redacted] still needed to satisfy the University’s basis of admission requirements prior to Strayer disbursing Federal financial aid. In regards to receipt of [redacted]’s transcripts, students are able to communicate with the [redacted] Department via toll free phone or chat.  In addition, students are able to view all document requirements needed or outstanding for the processing of financial aid within their student portal, as well as upload and download any needed documentation within the student portal.  [redacted] had the opportunity to upload and/or download any transcripts.  As part of Strayer’s UEH review, [redacted] received notice that she needed to provide supplemental information as part of a Secondary Review to explain why she did not successfully complete her programs at prior institutions.  Strayer received transcripts for three of the prior institutions that [redacted] attended, but did not receive the supplemental information regarding [redacted]’s attendance at these institutions.  In regards, to [redacted]’s University of [redacted] transcript; Strayer informed [redacted] on several occasions that she needed to submit a complete transcript that included her grade point average, which appeared cutoff in the copy that was received by Strayer.  Strayer eventually received [redacted]’s transcript, however prior to receiving the requested transcript from the University of [redacted], [redacted] had been administratively withdrawn from her classes due to four consecutive weeks of non-attendance. As a result, her student account incurred withdrawal fees pursuant to Strayer University’s Add/Drop and Course Withdrawal policy.  As such, the outstanding balance due to the University is deemed valid and owing. Please let us know if there are any other questions. Thank you, The Office of Student Affairs ###-###-####

To Whom It May Concern: Thank you for forwarding case #[redacted] on behalf of Mr. [redacted]. Mr. [redacted] enrolled at Strayer University (“Strayer,” or “the University”) on June 15, 2016 to begin classes for the Summer 2016 quarter.   On June 30th, 2016, Mr. [redacted] was explained that he...

needed to complete his financial aid. On July 21st, 2016, Mr. [redacted] was sent a letter informing him of the Anticipate Disbursement dates from July 16th to August 13th, 2016.  The letter indicated that any adjustment to the student’s financial aid award amounts may result from one or both of the following, which included:             The receipt of additional or outside aid. If you anticipate receiving any financial aid not listed above, you are required to report each source and the amount to Student Financial Services. The receipt of additional institutional or outside aid. If you anticipate receiving any financial aid not listed above, you are required to report each source and the amount to Strayer University.   According to the National Student Loan Data System (NSLDS), Mr. [redacted]’s loan period ended on May 8th, 2016. This is based on the Common Origination Disbursement (COD), which provide the academic period ending on August 7th, 2016. This calculation also includes disbursements from other institutions. This left a balance of $792.00 remaining eligibility for the academic period.   Mr. [redacted] will get the remaining annual loan funding disbursed into the next two terms at Strayer University. This will leave additional funding to settle the Summer 2016 balance.   Should Mr. [redacted] have any questions regarding his financial aid, he may contact Strayer University’s Student Financial Services department at ###-###-#### for any questions or to make payment arrangements.                                         ...⇄ Regards, Jennifer Assistant Dean, Student Affairs

August 31, 2017 [redacted] Germantown, MD [redacted] Daytime Phone: [redacted] E-mail: [redacted].com RE: Complaint ID:  [redacted] Thank you for forwarding Complaint #[redacted] on behalf of [redacted].  Upon review of [redacted]’s...

complaint, Strayer University has deemed the balance on [redacted]’s account valid and accurate. [redacted]’s chosen method of payment for his tuition and fees at Strayer for the Winter 2016 (January, February, March) quarter was tuition reimbursement from his employer.  [redacted] provided proof of employment, as well as his company’s reimbursement policy in order to establish his tuition reimbursement payment plan.  [redacted] enrolled into an [redacted] – Writing Fundamentals on campus at the Rockville, MD location on October 16, 2017, two and a half months before the start of the Winter 2016 term. Students who enroll using a reimbursement payment plan are provided with a ‘Reimbursement Invoice’ after completion of their course.  This invoice shows the course the student completed and the grade the student earned in that course.  [redacted] earned a satisfactory grade in [redacted] – Writing Fundamentals as he continued to attend.  Students are expected to present this invoice to their employer who will in turn remit payment to us. [redacted]’s payment for his course was due by March 21, 2016.  At this time, we have not received payment from [redacted] or his employer. Furthermore, [redacted] was advised on March 8, that in order to continue his program he needed to enroll into the [redacted] - Fundamentals of Mathematics course as he did not pass the test which would allow him to place out of this course.  [redacted] agreed to these terms and was subsequently enrolled into the Spring 2016 quarter of [redacted] - Fundamentals of Mathematics at the Rockville, MD campus. [redacted] failed to attend this course which caused him to incur withdrawal fees to his student account pursuant to Strayer University’s Add/Drop and Course Withdrawal policy.  As of today, Strayer University has not received payment for the outstanding balance on [redacted]’s account.  As a result, [redacted]’s balance was sent to a collections agency on August 12, 2016.  Please let us know if there are any other questions. Thank you, The Office of Student Affairs ###-###-#### Tell us why here...

January 31, 2018 [redacted] St Philadelphia, PA 19141-3227 Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] RE: Complaint ID:  [redacted] Thank you for forwarding Complaint #[redacted] on behalf of [redacted].  Following our review of Mr. [redacted]’ complaint, Strayer worked with Mr. [redacted] to resolve his concerns. Mr. [redacted] requested assistance completing his financial aid verification and his Unusual Enrollment History request.  We worked with Mr. [redacted] and completed both requests.  At this time, Mr. [redacted] does not have any outstanding document requirements and his concerns have been resolved. Please let us know if there are any other questions. Thank you, The Office of Student Affairs ###-###-####

March 2, 2017[redacted] Woodbridge, VA  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted].com RE: Complaint ID:  [redacted]Thank you for forwarding Complaint #[redacted] on behalf of [redacted].  Upon review of [redacted]’s complaint, Strayer...

University has deemed the balance on [redacted]’s account accurate.[redacted]’s chosen method of payment for her tuition and fees at Strayer for the Fall 2016 quarter was Federal financial aid.  [redacted] applied for Federal financial aid, however, her application was selected for Unusual Enrollment History review in compliance with U.S. Department of Education guidelines.  [redacted] was informed on numerous occasions to provide appropriate documentation to the Student Financial Services Department so it could determine whether to approve disbursement of Federal financial aid.  Unfortunately, [redacted] did not provide the appropriate documentation and financial aid did not disburse.  [redacted] did not provide another method of payment.    Ultimately, [redacted] withdrew from her courses after the start of the Fall 2016 quarter, and as a result, her account incurred withdrawal fees pursuant to Strayer University’s Add/Drop and Course Withdrawal policy.  Please let us know if there are any other questions.Thank you,The Office of Student Affairs###-###-####

Complaint: [redacted]
I am rejecting this response because:From: [redacted]<[redacted].com>Date: Thu, Aug 20, 2015 at 2:43 PMSubject: To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Not true. I was told by counselor /admission person, that I NEEDED TO GO ON LINE, to cancel my classes and enrollment. Which I did. I have e-mails to prove it. I followed through on all information given to me to cancel my classes. I was never told to anything more, of which this person speaks of ?  This is something that was NEVER told to me.[redacted]On Tuesday, October 21, 2014 12:49 PM, "[redacted]@strayer.edu" <[redacted]@strayer.edu> wrote:Dear [redacted]:This is an automated message to let you know that your case, [redacted], with Strayer University has been Resolved.Please reference your case details below:Problem Summary:  HAVEN'T STARTED CLASS. NEED TO CANCELCategory - Business OfficeType - Class DropDetail – Impacts to My AccounCase Resolution:Classes dropped as requested.If you feel your issue was not properly resolved, please submit a new Solution Center Case, referencing this Case ID and any additional details, which will assist in the resolution of this issue.Regards,[redacted] BUSINESS RESPONSE:Date Sent: 8/5/2015 12:00:00 AMHello [redacted],Please see the response below for Case ID [redacted] regarding [redacted] that was closed. To Whom It May Concern, Thank you for forwarding case #[redacted] on behalf of [redacted]. [redacted] enrolled in two courses at Strayer University (“Strayer,” “the University”) for Fall Quarter 2014: [redacted] and [redacted].  [redacted] was registered on an Financial Aid deferral contract on October 9, 2014, which was after the Fall classes began on October 6, 2014. [redacted] submitted Case #[redacted] to the university on October 14, 2014 (after Fall classes started) requesting to drop.  The Student Financial Services department advised the student of the drop charges. [redacted] did not comply with the University attendance requirements in both of her classes as she did not post any attendance for either of the two classes ([redacted] and [redacted]). This resulted in a No-Show (NS) grade for non-attendance, hence the balance on her account. Because [redacted] had a No-Show in [redacted] and [redacted] as she did not past any attendance; she incurred a No-Show Fee of $250 for each class.  Her total balance was incurred by the following: $25.00 – Withdrawal Fee$250.00 – No-Show Fee$250.00 – No-Show Fee       +   $10.00 – Collection Fee$535.00 Total Due           On May 11, 2015, [redacted]’ outstanding balance was sent to collections for nonpayment and she was assessed a $10 Collection Fee.  This brought the total balance due the University to$535.00.  As [redacted]’ balance was incurred in full accordance with University policies, I have no reason to recommend an adjustment on his behalf. [redacted] may contact the General Revenue Corporation, [redacted], Mason, OH, [redacted], ###-###-#### or Student Financial Services at ###-###-####, to make payment arrangements. Sincerely, [redacted]Director, Student Affairs

[redacted]
[redacted] Thank you for forwarding Complaint [redacted] on behalf of [redacted].  Upon review...

of [redacted] complaint, Strayer has resolved [redacted] concern with an agreeable solution between [redacted] and the University. [redacted] chosen method of payment for tuition and fees at Strayer for the Summer 2017 quarter is Federal financial aid.   [redacted] had applied for Federal financial aid; however, her application was selected for 2017-2018 V5 Verification in compliance with [redacted] had been informed to provide appropriate documentation to the Student Financial Services Department so that Strayer could determine whether to approve disbursement of Federal financial aid, including, but not limited to, documentation supporting [redacted] name change.  [redacted] submitted required documentation which deemed her account satisfied and eligible to disburse financial aid funding on August 3, 2017.  Subsequently, on August 7, 2017 [redacted] received a disbursement in the amount of $1,155.00 in subsidized funding, $1,979.00 in unsubsidized funding, and $1,442.67 in a [redacted] to her Strayer ledger.  Additionally, [redacted] was issued a refund in the amount of $1,804.24 on the same day. [redacted] is currently still attending classes and has received the maximum amount of financial aid she is eligible for during the Summer 2017 term.  [redacted] has also been provided direct contact information for Strayer Financial Service representatives as well as the Office of Student Affairs in case she has any additional questions or concerns. Please let us know if there are any other questions. Thank you, The Office of Student Affairs [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: The issues of non communication and refusal of communication by the Dean of Student Affairs was proven and never really addressed axcept with a "I apologize" The verbal and written requests to change my courses both in April and November of 2-015 was also proven as I also went to te campus itself. After all of the refusals of communications, the complaint filed with department of education and the complaint filed with Revdex.com, it seems they are now wanting to change their mind and offer what should have been done over a year ago. The issue is now that it has taken them so long to do all of this, I have now missed two semesters and the campus courses that were available at the time are no longer available and I will have to rework my schedule around all of this, which again is a major inconvenience. A student should not have to go through all of this to obtain communication. I have worked with Rebecca A[redacted] whome last year was in charge of ADA, for disability and now it seems she is bearing the title of assistant Dean of Student Affairs ? Her signature as of June 2016 was:Rebecca L. A[redacted], PhDAssistant Dean, Director of Disability ServicesStrayer University[redacted]###-###-####
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To Whom It May Concern:Thank you for forwarding case[redacted] on behalf of [redacted]. Strayer University conducted an investigation in relation to the [redacted] class concerns addressed by [redacted]. Based on the concerns, we reached out to [redacted] home campus. They made attempts...

to reach him to seek a resolution, but were unsuccessful. [redacted] can contact his home Campus Dean in order to get additional information and to seek a resolution. The Campus Dean can be reached by calling: [redacted]Thank you, Jennifer Assistant Dean, Student Affairs