I deny Robert's statement that, "The repair order specifically address'what repairs are to be completed and the charges associated with those repairs." I deny agreeing to have the car fixed but not wet-sanded or chrome put back onI believe Robert admits some or much of the agreed upon work was not listed in the repair orderBut if I understand right he states other routine associated tasks he gratuitously started doing for free but just didn't finish yetIs it possible for Robert to clarify if and when he plans to complete the "gratuitous" work he started? To date he has provided numerous dates for completion that he failed to honorThank you
Begin forwarded message:From: * * ***Date: November 28, at 11:46:PM ESTTo: *** ***Subject: Maaco complaint 824975Attached please find credit card statement of William Reynolds from evidencing $pre-paid to Maaco for the following work agreed to be performed:1) rear glass removed and re-inserted2) repair all rust and dents3) removal of all removable parts, car painted and re-insertion of removable parts,4) wet sand and buffing.If this work is completed as bob has claimed obviously I would like to know when the vehicle can be picked up.Thank you,
The rust did return within the 90day warrantyMr*** did inform us of the rust returningWe scheduled him in and repaired the rust.After Mr***'s rust returned I started to research bed rust problems on Ram pick upbedsidesI now tell customers it cannot be repaired without a new bedSo I would liketo return the hrs of labor the materials and the tax to Mr***(this is the third line onRO#28547) (copy of RO and warranty attached)Labor hrs at $per hr $88.00Materials hrs at $per hr $24.00Sales tax .075% of $ $ 8.40Total of $
In Mr***'s complaint he clearly states he was informed of the day rust warranty.when he left his truck for repairs On June 21, 2014.He did inform us of rust returning within the warranty period and was told we would takecare of it at his convenienceHe returned on November 12, and
pointed out the rustreturning over the R bedside wheel openingHe was told we would re-repair it but it wasnow out of warranteeIt was repaired at no chargeHe also pointed out rust over the leftbedside wheel opening(We did not do any repairs over the left bedside wheel openingnor were we paid to do any work over the wheel opening) (See repair order) However,we told Mr*** that we would take care of the rust for him at no charge as customergoodwill and that it would not carry any warrantee(See warrantee repair order)Rust on the bedside of Dodge Ram is a common problem on these vehicles.The only way to stop the rust from returning for a while is to replace the bedsides withnew bedsidesThe cost would range from about $3,to $5,and the rustwould eventually return in the same places.We have honored the 90-day warrantee and then some for Mr***'s (A copy of the rustwarrantee is attached.)We feel Mr***'s request for $is unreasonable since he spent $to repairthe rust over the right bedside to begin withhrs at $labor rate equal $88.00.However, we do not feel Mr*** is entitled to any refund since we honored the rustwarrantee
We did allow the discountAs we explained to the customer we discounted the wet sand and buff service by $to allow for the discountThis discount allowed for the couponHopefully this creates the understanding of where the credit has been applied
told by [redacted] that tgey discounted the wet sand and buff because it took so long not because of 10% off I do have the recordings of all conversations between us and the owner as well as manager! I also did not see you address the liquid that you got in the fog light and bmw quoted 600+ labor I am not going to pay for your mistake! I have all voice recordings, false statements and the inspection we had done before bringing the car in... I would rather go to a hearing I see they will not admit to their wrong doings. I have all of my records and proof of everything I'm stating is true and correct. I would rather have this resolved out of court but will proceed if need be.
Please forward copies of the insurance policies. These are very unusual deductibles for homeowners insurance. The vehicle has already been repaired so no claim is needed for the auto insurance.
I am sending a copy of the repair order via regular mail so that it may be entered into the file. You will note that it does not include the additional services Mr [redacted] is requesting.I am unable to scan the repair order which is why it is being mailed.
The customers vehicle was broken into along with several others. As we told the customer he needs to submit a claim on his home owners insurance. We will be happy to pay his deductible. At the time he picked up his vehicle he did not indicate any dissatisfaction with the quality of the repair. He is...
welcome to bring the vehicle in to correct any imperfections. The customer is claiming a number of guns stolen. We clearly have a no guns poster on the wall. I have informed the police of this in there report.
Business was told two separate deductibles would have to be paid (one for homeowners the other for auto for the damage done while breaking in). Deductibles are $1,000 each, totaling $2,000. When I informed the business of the amount they stated "that is asking too much"I stated that the work was unacceptable when I picked the vehicle up. This is why the manager stated he would not give my key back until I signed paperwork saying that I accepted the repairs. Documents were never signed accepting the repair.
I am requesting additional response because:The clips would have been obtained long ago had the need been communicated and are being delivered. Does he foresee other potential causes for delay? If so could he agree to communicate it immediately? Does he have an estimated time for completion once the clips are delivered? I ask because numerous deadlines were promised previously that were not met. Thank you.
My complaint is absent the actual ohio consumer law that Maaco has violated. I am copying and pasting below for inclusion to this complaint. This company never gave me an estimate. I never approved my credit card billing for $1,000 for storage. I have in writing my payment for parts only. They did not follow the below consumer laws. 109:4-3-05 Repairs or services.(A) It shall be a deceptive act or practice in connection with a consumer transaction involving the performance of either repairs or any service where the anticipated cost exceeds twenty-five dollars and there has been face to face contact between the consumer or the consumer's representative and the supplier or the supplier's representative, prior to the commencement of the repair or service for a supplier to:(1) Fail, at the time of the initial face to face contact and prior to the commencement of any repair or service, to provide the consumer with a form which indicates the date, the identity of the supplier, the consumer's name and telephone number, the reasonably anticipated completion date and, if requested by the consumer, the anticipated cost of the repair or service. The form shall also clearly and conspicuously contain the following disclosures in substantially the following language:"EstimateYou have the right to an estimate if the expected cost of repairs or services will be more than twenty-five dollars. Initial your choice:_____ written estimate_____ oral estimate_____ no estimate"(2) Fail, where no portion of a repair or service is to be performed at the consumer's residence, to post a sign in a conspicuous place within that area of the supplier's place of business to which consumers requesting any repair or service are directed by the supplier or to give the consumer a separate form at the time of the initial face to face contact and prior to the commencement of any repair or service which clearly and conspicuously contains the following language:"NoticeIf the expected cost of a repair or service is more than twenty-five dollars, you have the right to receive a written estimate, oral estimate, or you can choose to receive no estimate before we begin work. Your bill will not be higher than the estimate by more than five dollars or ten per cent, whichever is greater, unless you approve a larger amount before repairs are finished. Ohio law requires us to give you a form so that you can choose either a written, oral, or no estimate."(3) Fail, where a consumer requests a written estimate of the anticipated cost of repairs or services, to make a bona fide effort during the initial face to face contact to provide the written estimate on the form required by paragraph (A)(1) of this rule;(4) Fail, where a consumer requests a written or oral estimate, to give the estimate to the consumer before commencing the repair or service.(B) It shall be a deceptive act or practice in connection with a consumer transaction involving the performance of either a repair or a service where the anticipated cost exceeds twenty-five dollars and where any portion of the repair or service is to be performed at the consumer's residence, for a supplier to fail to orally inform the consumer at the time of the initial face to face contact and prior to the commencement of any repair or service, of the consumer's right to receive a written or oral estimate and to provide the consumer with a form which conforms to the requirements of paragraph (A)(1) of this rule. For purposes of this paragraph, where a supplier performs any part of a repair or service at a consumer's residence, the repair or service shall not be deemed to have been commenced until the supplier arrives at the consumer's residence.(C) It shall be a deceptive act or practice in connection with a consumer transaction involving the performance of either a repair or a service where there has not been face to face contact between the consumer or the consumer's representative and the supplier or the supplier's representative prior to the commencement of the repair or service for a supplier to:(1) Fail, upon the first contact with the consumer, to inform the consumer orally of the consumer's right to receive an oral or written estimate of the anticipated cost of the repair or service;(2) Fail, where the consumer requests an oral estimate, to give the oral estimate to the consumer before commencing the repair or service;(3) Fail, where the consumer requests a written estimate, to prepare a written estimate, inform the consumer that the estimate is available, and upon the consumer's request, give the estimate to the consumer before commencing the repair or service.(D) In any consumer transaction involving the performance of any repair or service it shall be a deceptive act or practice for a supplier to:(1) Make the performance of any repair or service contingent upon a consumer's waiver of any rights provided for in this rule;(2) Fail, in those cases where an estimate has been requested by a consumer, and the anticipated cost of the repair is fifty dollars, or less, to obtain oral or written authorization for the anticipated cost of any additional, unforeseen, but necessary repairs when the cost of those repairs exceeds five dollars (excluding tax);(3) Fail, in those cases where an estimate has been requested by a consumer, and the anticipated cost of the repair or service exceeds fifty dollars, to obtain oral or written authorization from the consumer for the anticipated cost of any additional, unforeseen, but necessary repairs when the cost of those repairs amounts to ten per cent or more (excluding tax) of the original estimate;(4) Fail, where the anticipated cost of a repair or service is less than twenty-five dollars and an estimate has not been given to the consumer, to obtain oral or written authorization from the consumer for the anticipated cost of any additional, unforeseen, but necessary repairs or services when the total cost of the repairs or services, if performed, will exceed twenty-five dollars;(5) Fail to disclose prior to acceptance of any item of goods for inspection, repair, or service, that in the event the consumer authorizes commencement but does not authorize completion of a repair or service, that a charge will be imposed for disassembly, reassembly, or partially completed work. Any charge so imposed must be directly related to the actual amount of labor or parts involved in the inspection, repair or service;(6) Charge for any repair or service which has not been authorized by the consumer;(7) Fail to disclose upon the first contact with the consumer that any charge not directly related to the actual performance of the repair or service will be imposed by the supplier, including but not limited to service charges, charges imposed by the supplier for traveling to the consumer's residence, or charges for diagnosis, whether or not repairs or services are performed;(8) Represent that repairs or services are necessary when such is not the fact;(9) Represent that repairs have been made or services have been performed when such is not the fact;(10) Represent that an item of goods or any part thereof which is being inspected or diagnosed for a repair or service is in a dangerous condition, or that the consumer's continued use of it may be harmful, when such is not the fact;(11) Materially understate or misstate the estimated cost of the repair or service;(12) Fail to provide the consumer with a written itemized list of repairs performed or services rendered, including a list of parts or materials and a statement of whether they are used, remanufactured, or rebuilt, if not new, and the cost thereof to the consumer, the amount charged for labor, and the identity of the individual performing the repair or service;(13) Fail to tender to the consumer any replaced parts, unless the parts are to be rebuilt or sold by the supplier, or returned to the manufacturer in connection with a warranted repair or service, and such intended reuse or return is made known to the consumer prior to commencing any repair or service;(14) Fail to provide to the consumer upon the consumer's request a written, itemized receipt for any item of goods that is left with, or turned over to, the supplier for repair or service. Such receipt shall include:(a) The identity of the supplier which will perform the repair or service;(b) The name and signature of the supplier or a representative who actually accepts the goods;(c) A description including make and model number or such other features as will reasonably identify the goods to be repaired or serviced;(d) The date on which the goods were left with or turned over to the supplier.(15) Fail, at the time of the signing or initialing of any document by a consumer, to provide the consumer with a copy of the document;(16) Fail to disclose to the consumer prior to the commencement of any repair or service, that any part of the repair or service will be performed by a person other than the supplier or the supplier's employees if the supplier disclaims any warranty of the repair or service performed by that person, the nature of the repair or service which that person will perform, and if requested by the consumer, the identity of that person;(17) Represent that repairs or services must be performed away from the consumer's residence when such is not the fact.(E) The sign or form required by paragraph (A)(2) of this rule shall be printed in such a size and manner so that the notice is easily legible. Additional disclosures required by this rule may be incorporated into the sign or form so long as the language required by paragraph (A)(2) of this rule prominently appears as the first listed disclosure. Where a supplier gives written estimates to consumers prior to the commencement of any repair or service regardless of the anticipated cost of repairs or services, the language in the form required by paragraph (A)(1) of this rule and the sign or form required by paragraph (A)(2) of this rule may be modified to disclose that fact.(F) The form required by paragraph (A)(1) of this rule may be separate or may be incorporated into another form used by the supplier as long as the required disclosures are easily legible and clearly and conspicuously appear on the form. Nothing in this rule shall preclude a supplier from incorporating into the same form additional disclosures required by this rule.(G) In lieu of complying with the requirements of paragraphs (A), (B), and (C) of this rule, a supplier may provide a consumer, prior to the commencement of any repair or service, with a written quotation of the price at which the repair or service will be performed, which shall indicate that the quotation shall be binding upon the supplier for a period of five days, provided that the subject of the consumer transaction is made available to the supplier for the repair or service within that period.(H) The provisions of this rule shall have no application to consumer transactions involving the repair or service of a "motor vehicle" as that term is defined in division (B) of section 4501.01 of the Revised Code.
Ms [redacted] had the rear of her car repaired. It took her 4 weeks to come in and pay for those repairs. She then asked us to tear down the front end and determine how much it would cost to repair it. She was told however we would not begin repairs until she had prepaid based upon her history. Six...
weeks later she came in and asked to take her car.She said she was sorry but she could not get the money together. We discounted the stoage by 500 dollars and did not charge her with a tear down fee. She appeared to be happy with our service.
The attempt at a repair to the door key hole is unacceptable. Further, there was damage done to the center console that was not fixed or attempted to be fixed by Maaco that will need to be repaired under auto insurance.The unacceptable paint work the shop did was reported to the insurance company that was responsible for the original repairs. A claims adjuster has assessed the vehicle and is in agreement that the work is unacceptable. The insurance company will handle getting the vehicle repaired correctly and how they handle getting reimbursed will be up to them.The homeowners deductible and auto insurance deductible are $1,000 each, $2,000 total. The shops opinion on my deductibles is irrelevant.
I deny Robert's statement that, "The repair order specifically address'what repairs are to be completed and the charges associated with those repairs." I deny agreeing to have the car fixed but not wet-sanded or chrome put back onI believe Robert admits some or much of the agreed upon work was not listed in the repair orderBut if I understand right he states other routine associated tasks he gratuitously started doing for free but just didn't finish yetIs it possible for Robert to clarify if and when he plans to complete the "gratuitous" work he started? To date he has provided numerous dates for completion that he failed to honorThank you
Begin forwarded message:From: * * ***Date: November 28, at 11:46:PM ESTTo: *** ***Subject: Maaco complaint 824975Attached please find credit card statement of William Reynolds from evidencing $pre-paid to Maaco for the following work agreed to be performed:1) rear glass removed and re-inserted2) repair all rust and dents3) removal of all removable parts, car painted and re-insertion of removable parts,4) wet sand and buffing.If this work is completed as bob has claimed obviously I would like to know when the vehicle can be picked up.Thank you,
The rust did return within the 90day warrantyMr*** did inform us of the rust returningWe scheduled him in and repaired the rust.After Mr***'s rust returned I started to research bed rust problems on Ram pick upbedsidesI now tell customers it cannot be repaired without a new bedSo I would liketo return the hrs of labor the materials and the tax to Mr***(this is the third line onRO#28547) (copy of RO and warranty attached)Labor hrs at $per hr $88.00Materials hrs at $per hr $24.00Sales tax .075% of $ $ 8.40Total of $
The clips arrived Mr *** visited the shop We have begun the assembly process
In Mr***'s complaint he clearly states he was informed of the day rust warranty.when he left his truck for repairs On June 21, 2014.He did inform us of rust returning within the warranty period and was told we would takecare of it at his convenienceHe returned on November 12, and
pointed out the rustreturning over the R bedside wheel openingHe was told we would re-repair it but it wasnow out of warranteeIt was repaired at no chargeHe also pointed out rust over the leftbedside wheel opening(We did not do any repairs over the left bedside wheel openingnor were we paid to do any work over the wheel opening) (See repair order) However,we told Mr*** that we would take care of the rust for him at no charge as customergoodwill and that it would not carry any warrantee(See warrantee repair order)Rust on the bedside of Dodge Ram is a common problem on these vehicles.The only way to stop the rust from returning for a while is to replace the bedsides withnew bedsidesThe cost would range from about $3,to $5,and the rustwould eventually return in the same places.We have honored the 90-day warrantee and then some for Mr***'s (A copy of the rustwarrantee is attached.)We feel Mr***'s request for $is unreasonable since he spent $to repairthe rust over the right bedside to begin withhrs at $labor rate equal $88.00.However, we do not feel Mr*** is entitled to any refund since we honored the rustwarrantee
We did allow the discountAs we explained to the customer we discounted the wet sand and buff service by $to allow for the discountThis discount allowed for the couponHopefully this creates the understanding of where the credit has been applied
I am rejecting this response because: I was...
told by [redacted] that tgey discounted the wet sand and buff because it took so long not because of 10% off I do have the recordings of all conversations between us and the owner as well as manager! I also did not see you address the liquid that you got in the fog light and bmw quoted 600+ labor I am not going to pay for your mistake! I have all voice recordings, false statements and the inspection we had done before bringing the car in... I would rather go to a hearing I see they will not admit to their wrong doings. I have all of my records and proof of everything I'm stating is true and correct. I would rather have this resolved out of court but will proceed if need be.
Please forward copies of the insurance policies. These are very unusual deductibles for homeowners insurance. The vehicle has already been repaired so no claim is needed for the auto insurance.
I am sending a copy of the repair order via regular mail so that it may be entered into the file. You will note that it does not include the additional services Mr [redacted] is requesting.I am unable to scan the repair order which is why it is being mailed.
The customers vehicle was broken into along with several others. As we told the customer he needs to submit a claim on his home owners insurance. We will be happy to pay his deductible. At the time he picked up his vehicle he did not indicate any dissatisfaction with the quality of the repair. He is...
welcome to bring the vehicle in to correct any imperfections. The customer is claiming a number of guns stolen. We clearly have a no guns poster on the wall. I have informed the police of this in there report.
Business was told two separate deductibles would have to be paid (one for homeowners the other for auto for the damage done while breaking in). Deductibles are $1,000 each, totaling $2,000. When I informed the business of the amount they stated "that is asking too much"I stated that the work was unacceptable when I picked the vehicle up. This is why the manager stated he would not give my key back until I signed paperwork saying that I accepted the repairs. Documents were never signed accepting the repair.
I am requesting additional response because:The clips would have been obtained long ago had the need been communicated and are being delivered. Does he foresee other potential causes for delay? If so could he agree to communicate it immediately? Does he have an estimated time for completion once the clips are delivered? I ask because numerous deadlines were promised previously that were not met. Thank you.
My complaint is absent the actual ohio consumer law that Maaco has violated. I am copying and pasting below for inclusion to this complaint. This company never gave me an estimate. I never approved my credit card billing for $1,000 for storage. I have in writing my payment for parts only. They did not follow the below consumer laws. 109:4-3-05 Repairs or services.(A) It shall be a deceptive act or practice in connection with a consumer transaction involving the performance of either repairs or any service where the anticipated cost exceeds twenty-five dollars and there has been face to face contact between the consumer or the consumer's representative and the supplier or the supplier's representative, prior to the commencement of the repair or service for a supplier to:(1) Fail, at the time of the initial face to face contact and prior to the commencement of any repair or service, to provide the consumer with a form which indicates the date, the identity of the supplier, the consumer's name and telephone number, the reasonably anticipated completion date and, if requested by the consumer, the anticipated cost of the repair or service. The form shall also clearly and conspicuously contain the following disclosures in substantially the following language:"EstimateYou have the right to an estimate if the expected cost of repairs or services will be more than twenty-five dollars. Initial your choice:_____ written estimate_____ oral estimate_____ no estimate"(2) Fail, where no portion of a repair or service is to be performed at the consumer's residence, to post a sign in a conspicuous place within that area of the supplier's place of business to which consumers requesting any repair or service are directed by the supplier or to give the consumer a separate form at the time of the initial face to face contact and prior to the commencement of any repair or service which clearly and conspicuously contains the following language:"NoticeIf the expected cost of a repair or service is more than twenty-five dollars, you have the right to receive a written estimate, oral estimate, or you can choose to receive no estimate before we begin work. Your bill will not be higher than the estimate by more than five dollars or ten per cent, whichever is greater, unless you approve a larger amount before repairs are finished. Ohio law requires us to give you a form so that you can choose either a written, oral, or no estimate."(3) Fail, where a consumer requests a written estimate of the anticipated cost of repairs or services, to make a bona fide effort during the initial face to face contact to provide the written estimate on the form required by paragraph (A)(1) of this rule;(4) Fail, where a consumer requests a written or oral estimate, to give the estimate to the consumer before commencing the repair or service.(B) It shall be a deceptive act or practice in connection with a consumer transaction involving the performance of either a repair or a service where the anticipated cost exceeds twenty-five dollars and where any portion of the repair or service is to be performed at the consumer's residence, for a supplier to fail to orally inform the consumer at the time of the initial face to face contact and prior to the commencement of any repair or service, of the consumer's right to receive a written or oral estimate and to provide the consumer with a form which conforms to the requirements of paragraph (A)(1) of this rule. For purposes of this paragraph, where a supplier performs any part of a repair or service at a consumer's residence, the repair or service shall not be deemed to have been commenced until the supplier arrives at the consumer's residence.(C) It shall be a deceptive act or practice in connection with a consumer transaction involving the performance of either a repair or a service where there has not been face to face contact between the consumer or the consumer's representative and the supplier or the supplier's representative prior to the commencement of the repair or service for a supplier to:(1) Fail, upon the first contact with the consumer, to inform the consumer orally of the consumer's right to receive an oral or written estimate of the anticipated cost of the repair or service;(2) Fail, where the consumer requests an oral estimate, to give the oral estimate to the consumer before commencing the repair or service;(3) Fail, where the consumer requests a written estimate, to prepare a written estimate, inform the consumer that the estimate is available, and upon the consumer's request, give the estimate to the consumer before commencing the repair or service.(D) In any consumer transaction involving the performance of any repair or service it shall be a deceptive act or practice for a supplier to:(1) Make the performance of any repair or service contingent upon a consumer's waiver of any rights provided for in this rule;(2) Fail, in those cases where an estimate has been requested by a consumer, and the anticipated cost of the repair is fifty dollars, or less, to obtain oral or written authorization for the anticipated cost of any additional, unforeseen, but necessary repairs when the cost of those repairs exceeds five dollars (excluding tax);(3) Fail, in those cases where an estimate has been requested by a consumer, and the anticipated cost of the repair or service exceeds fifty dollars, to obtain oral or written authorization from the consumer for the anticipated cost of any additional, unforeseen, but necessary repairs when the cost of those repairs amounts to ten per cent or more (excluding tax) of the original estimate;(4) Fail, where the anticipated cost of a repair or service is less than twenty-five dollars and an estimate has not been given to the consumer, to obtain oral or written authorization from the consumer for the anticipated cost of any additional, unforeseen, but necessary repairs or services when the total cost of the repairs or services, if performed, will exceed twenty-five dollars;(5) Fail to disclose prior to acceptance of any item of goods for inspection, repair, or service, that in the event the consumer authorizes commencement but does not authorize completion of a repair or service, that a charge will be imposed for disassembly, reassembly, or partially completed work. Any charge so imposed must be directly related to the actual amount of labor or parts involved in the inspection, repair or service;(6) Charge for any repair or service which has not been authorized by the consumer;(7) Fail to disclose upon the first contact with the consumer that any charge not directly related to the actual performance of the repair or service will be imposed by the supplier, including but not limited to service charges, charges imposed by the supplier for traveling to the consumer's residence, or charges for diagnosis, whether or not repairs or services are performed;(8) Represent that repairs or services are necessary when such is not the fact;(9) Represent that repairs have been made or services have been performed when such is not the fact;(10) Represent that an item of goods or any part thereof which is being inspected or diagnosed for a repair or service is in a dangerous condition, or that the consumer's continued use of it may be harmful, when such is not the fact;(11) Materially understate or misstate the estimated cost of the repair or service;(12) Fail to provide the consumer with a written itemized list of repairs performed or services rendered, including a list of parts or materials and a statement of whether they are used, remanufactured, or rebuilt, if not new, and the cost thereof to the consumer, the amount charged for labor, and the identity of the individual performing the repair or service;(13) Fail to tender to the consumer any replaced parts, unless the parts are to be rebuilt or sold by the supplier, or returned to the manufacturer in connection with a warranted repair or service, and such intended reuse or return is made known to the consumer prior to commencing any repair or service;(14) Fail to provide to the consumer upon the consumer's request a written, itemized receipt for any item of goods that is left with, or turned over to, the supplier for repair or service. Such receipt shall include:(a) The identity of the supplier which will perform the repair or service;(b) The name and signature of the supplier or a representative who actually accepts the goods;(c) A description including make and model number or such other features as will reasonably identify the goods to be repaired or serviced;(d) The date on which the goods were left with or turned over to the supplier.(15) Fail, at the time of the signing or initialing of any document by a consumer, to provide the consumer with a copy of the document;(16) Fail to disclose to the consumer prior to the commencement of any repair or service, that any part of the repair or service will be performed by a person other than the supplier or the supplier's employees if the supplier disclaims any warranty of the repair or service performed by that person, the nature of the repair or service which that person will perform, and if requested by the consumer, the identity of that person;(17) Represent that repairs or services must be performed away from the consumer's residence when such is not the fact.(E) The sign or form required by paragraph (A)(2) of this rule shall be printed in such a size and manner so that the notice is easily legible. Additional disclosures required by this rule may be incorporated into the sign or form so long as the language required by paragraph (A)(2) of this rule prominently appears as the first listed disclosure. Where a supplier gives written estimates to consumers prior to the commencement of any repair or service regardless of the anticipated cost of repairs or services, the language in the form required by paragraph (A)(1) of this rule and the sign or form required by paragraph (A)(2) of this rule may be modified to disclose that fact.(F) The form required by paragraph (A)(1) of this rule may be separate or may be incorporated into another form used by the supplier as long as the required disclosures are easily legible and clearly and conspicuously appear on the form. Nothing in this rule shall preclude a supplier from incorporating into the same form additional disclosures required by this rule.(G) In lieu of complying with the requirements of paragraphs (A), (B), and (C) of this rule, a supplier may provide a consumer, prior to the commencement of any repair or service, with a written quotation of the price at which the repair or service will be performed, which shall indicate that the quotation shall be binding upon the supplier for a period of five days, provided that the subject of the consumer transaction is made available to the supplier for the repair or service within that period.(H) The provisions of this rule shall have no application to consumer transactions involving the repair or service of a "motor vehicle" as that term is defined in division (B) of section 4501.01 of the Revised Code.
We are available during that week to participate in the mediation. Please advise.
Ms [redacted] had the rear of her car repaired. It took her 4 weeks to come in and pay for those repairs. She then asked us to tear down the front end and determine how much it would cost to repair it. She was told however we would not begin repairs until she had prepaid based upon her history. Six...
weeks later she came in and asked to take her car.She said she was sorry but she could not get the money together. We discounted the stoage by 500 dollars and did not charge her with a tear down fee. She appeared to be happy with our service.
I met with Ms [redacted] 04 14 2015. Her vehicle has been repaired and she received a full refund. This matter is now closed.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hello I am on vacation the end of June will be in Florida so I'm going to have to arrange for July 6th please. Thank you
Mr [redacted] stopped at the shop on January 2 and inspected the car. He has agreed to purchase the clips nessary to complete the chrome installation.
The attempt at a repair to the door key hole is unacceptable. Further, there was damage done to the center console that was not fixed or attempted to be fixed by Maaco that will need to be repaired under auto insurance.The unacceptable paint work the shop did was reported to the insurance company that was responsible for the original repairs. A claims adjuster has assessed the vehicle and is in agreement that the work is unacceptable. The insurance company will handle getting the vehicle repaired correctly and how they handle getting reimbursed will be up to them.The homeowners deductible and auto insurance deductible are $1,000 each, $2,000 total. The shops opinion on my deductibles is irrelevant.