Smith Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] We will allow two weeks for the business to schedule the completion of the job wherein final payment was received in April If scheduling is not complete within the two weeks, we will seek an outside contractor to complete the job and will expect a refund of our final payment from Smith ServicesPlease follow up in two weeks to ensure scheduling has been completed Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: We are still waiting for follow through from the business on the agreed resolution Regards, [redacted] ***

Smith Services put in a fence for Ms [redacted] that began around April 27, and was completed around May 1, It took longer than expected due to the rock underground when digging the holes for the new fenceOn May 25, 2015, Ms [redacted] let us know her fence was fallingOver that weekend, a storm had come through the areaWe did go over and look at Ms***s fenceWe told Ms [redacted] to contact her insurance companyThe materials used for the fence:-- all pressure treated lumber-- galvanized deck screws-- Quikcrete We have every intention of fixing Ms***'s fence and making things right for her.Please let us know if there is anything further

We will be happy to fix anything we were under contract to do

Complaint: [redacted] I am rejecting this response because:Most recent response from company :We have responded to requests from Mr and Mrs ***, but have not gotten any type of responseIn That e-mail, we asked for an updated punch list but have not received itMany of the things in the complaint, were things that were added in as extras For example, the trees being cut were done because the ***' chainsaw was not working As for the hauling away of the chain link fence, Mr [redacted] told our guys that were there he was going to take care of that because a family member wanted it We are more than willing to work with the ***' to get the things taken care of we were contracted to doWe will schedule a time for these things to be taken care ofPrior response from company: [redacted] < [redacted] >; They came back and busted out post in the back and reset where we had gotten a bad batch of concreteThey said there were more and needed to go back with more concreteThe trees if you'll remember were not part of the jobWhen we were talking about the fence [redacted] had said his chainsaw was brokeI told yall; being neighborly that I would help him cut them down and he could get a chipper to put them inThe 12' gate at the front, he asked the carpenter that was building it to leave like that because he had a way he wanted to do itThe fence was set 2' from the corner post because the old fence was crooked, I brought him out before done and showed how it would look if we ran same lineThen moved fence back exactly where we talked aboutThe tin on the building I again was being neighborly because I told him before we did it that there was no way around a tree that was leaning on a Tin building to keep from falling on itAll of your complaints except for concrete I did not invoice for yetIf you would like a second invoice for additional work we would be more than happy to accommodate your needsTo say you paid us for something that was not done is absolutely incorrectMy price for fencing alone is a footI gave you that fence at at orotund a foot and did a lot of extra things because you needed it doneThe concrete will be fixed asapAnything else that was payed for will be alsoThe clean up of old fence even stated by your husband to the guys when they were there was his dealI don't know how many contractors you talked to before me; but I never invoiced any of that stuff or gave a price to do itI also did not do the hardy on the building in the back or invoiced for itYou left that part outBecause it was not part of what I charged forI would like a revised list of anything wrong with your privacy fence that you paid for and rushed us throughBecause I will get any issues fixed that were paid for.Thanks, [redacted] Sent from my iPhoneOn Jul 7, 2015, at 9:AM, [redacted] < [redacted] > wrote:We were home off and on all last week No one showed up while we were home, and if anyone came by while we were gone, they didn't do any work because the job IS NOT finished Nothing else has been done since they were here on Sunday, June 28th for a couple of hours and concreted one or two poles.Take Care God Bless [redacted] :)From: ***[email protected]: Re: fence jobDate: Tue, Jul 01:19:-0500To: [redacted] -Sorry for the delayed response We went out of town for [redacted] birthday and I didn't "work" while we celebrated her birthday and the holiday [redacted] said the guys did come back during the weekHe is working out of town this week, but will come by when he is back to take a look at it Hope y'all had a Happy 4th! [redacted] Sent from my iPhoneOn Jul 2, 2015, at 9:AM, [redacted] < [redacted] > wrote:Got it Saw them They haven't been back A lot of the fence posts are not set in concrete and are starting to lean.Take Care God Bless [redacted] :)Subject: Re: fence jobFrom: ***[email protected]: Mon, Jun 10:51:-0500CC: [redacted] To: [redacted] -The guys came there yesterday They left when it started to rain They are supposed to be back there to finish it upThanks- [redacted] Sent from my iPhoneOn Jun 24, 2015, at 8:AM, [redacted] < [redacted] > wrote:Hi!I am writing in regards to the fence job for [redacted] Hill, TX You received your last payment on May 6th, and we haven't seen you since [redacted] and I are not happy about this The work we hired you to do needs to be completed this week We have looked into and are prepared to file a claim with the Revdex.com at 8:00am on Monday, June 29th if need be I would appreciate notification upon receipt of this email Thank you.Take Care God Bless My current response to company: The last time we saw your guys was the day after [redacted] received your wife's email It was probably the day after you received the initial claim from the Revdex.com The guys were there for maybe hours and from the evidence reset maybe posts By your own admission in the emails, you are well aware of major issues with the job, and yet you haven't made attempts to complete it To address the issues in the response; [redacted] spoke with one of your crew about the completion of the gate in regards to using wheels and suspension wires to keep the gate from sagging[redacted] never said "please leave the gate in a manner that we will need to pull stakes and unscrew separate boards any time we wish to use the gate" He did decline the offer of concreted aluminum poles and wires to help with the suspension, and he did specifically request the hardware catches and such be installed on said gate; the tin building that had its corner caved in was never included in any of the initial bids since we were told that the company would be able avoid damaging it After the building was damaged, it was explained that unfortunately, there hadn't been a way to avoid it, even though everything that could be thought of had been tried We were told not to worry, because the company would "go grab a couple of sheets of tin and fix that up in no time" "no problem" Now to the meat of the issues The original bid was for a wooden fence to replace the old chain link fence While [redacted] and his wife came over and discussed everything in the original bid, we walked the entire property and discussed several different options ranging from only a couple of sides of the fence being replaced to a little extra for a wood chipper to chip all the trees that would need to be removed from the fence line Repeatedly it was stipulated that the existing fence line HAD TO BE CLEARED! There was a lengthy discussion between [redacted] and [redacted] about the legalities of clearing the tree line on the other side of the fence, and how far it had to be done in order to get the fence completed [redacted] was told by [redacted] that [redacted] would clear "as far back as you want, but I don't want you to get into trouble with your neighbors" [redacted] and [redacted] finally settled on feet behind the current fence line, so that [redacted] could maintain the outside of the fence as necessaryThis was and has always been one of the major stipulations with this jobThe treeline was to be clearedAs I have stated, there was discussion of cutting up the wood and even renting a chipper to dispose of it and have a stockpile of mulch for the yard This was declined as [redacted] had a chainsaw (that was temporarily broken) and was willing to handle the disposal of the wood once it was cleared The old fence was to be removed completely and [redacted] would see to its disposal, as we have family that was interested in it [redacted] even offered to help in the removal of some of the metal posts, as he found several crew members just breaking them off at ground level [redacted] gave the instruction to leave the wood inside the fence to be gathered and handled at our convenience [redacted] and his crew were neighborly enough to cut some of the trees into sections for easier moving Some of the trees are still on the outside of the fence line where [redacted] is having to walk the length of the property and uncleared fence line to section it up and dispose of it [redacted] mentioned to [redacted] early in the job that he had found an old wire fence on the outside of our fence line and warned him to be careful of that as he didn't know how interwoven it was with the trees that were needing to be cut out [redacted] also warned [redacted] to be aware of some poison ivy he had encountered along the outside of the fence [redacted] assured him that he was aware of both circumstances as he had already found the wire fence and was dealing with it, and that although he was not allergic to the vines, someone on his crew was very allergic and was taking a lot of precaution As the new fence was slowly replace the old behind the shop, ***'s crew began to set the wooden posts before constructing the picket panels As this was noticed, I went to check on the fence one afternoon, and discovered the new fence was being built well inside the old fence I immediately told [redacted] so that he could verify with [redacted] what was going on [redacted] mentioned that he knew we were getting in a hurry to have the fence completed, as we had already gotten complaints from the neighbors about our dogs running loose, and it would be faster to run the new fence inside the old to avoid having to cut through the trees That is when [redacted] mentioned that it looked like the old fence line had zigzagged a little to avoid some of the older trees [redacted] stated that he didn't want us to be dissatisfied with a crooked fence, so they decided to set the new one inside the old [redacted] said he understood, and appreciated the concern, but was clear that he didn't want to give up any property that he didn't have to [redacted] asked [redacted] to follow the original fence line and to move the wooden posts back to that point [redacted] assured him it would be done The next afternoon, the pickets for that section had been assembled rather quickly and when I looked, the posts had not been moved at all, and the picket assembly had been nothing more than an attempt to hide the fact that the fence had not been moved at allWhen [redacted] brought this to ***'s attention, the corner post for the fence was moved out to take the place of the existing metal corner post, but nothing else was done to recover the property that was now outside the fence line [redacted] was very neighborly in that he was willing to work til all hours to keep the job going It was mentioned to him several times that it was late (11pm) and if he wanted to he could always come back in the morning [redacted] and I repeatedly stressed to [redacted] and his wife, that we understood that there were other responsibilities than just this project, and we didn't want his family or personal health to fail because of the strain of this job We tried to be understanding anytime there was a delay in the completion When [redacted] and his wife began asking for the final payment and admitted there were still things to be completed, he stated that it was just minor things that could be fixed in a day or so [redacted] discussed this with [redacted] and expressed his concern that we would no longer be a priority once the last payment was given, but [redacted] assured us that it was and that he had to pay the guys for the work already completedThe yard was left a disaster with our own trash cans full of debris and garbage standing and laying throughout the yardTools were left out for days in the weather before they finally were removedThere was even a section of fence that still wasn't completed [redacted] took it upon himself to set one of the gate latches in place because a week after it was installed, it was still being held closed by large rocks and debris It was stated in the response that [redacted] only charged dollars a foot, but after figuring what was paid, and dividing it by the measured feet of fence line, it sure adds up to per foot ***'s neighborly actions did include sectioning some of the trees, and he even offered to set some barbed wire along the top of the back fence, as he had it left from another job, and knew that we had already had property stolen from our yardThere is no barbed wire on our fence, but it was a kind offer I would very much prefer to have the tree stumps removed from under the current fence, which are causing some of the pickets to stand inches above the ones next to them I would prefer to have the new fence in the same location as the old oneI would prefer to have all the gates with working hardware I would prefer to have the pickets not popping loose because the screws were set too deeply I would prefer to have the job completed, clean and the shed fixed Regards, [redacted] ***

We have responded to requests from Mr and Mrs ***, but have not gotten any type of responseIn That e-mail, we asked for an updated punch list but have not received itMany of the things in the complaint, were things that were added in as extras For example, the trees being cut were done because the ***' chainsaw was not working As for the hauling away of the chain link fence, Mr [redacted] told our guys that were there he was going to take care of that because a family member wanted it We are more than willing to work with the ***' to get the things taken care of we were contracted to doWe will schedule a time for these things to be taken care of Thank you- [redacted] Services

Smith Services hired [redacted] to install the fence for Mr [redacted] that began around April 27, and was completed around May 1, Memorial Day weekend, Mr [redacted] let us know his fence was fallingOver that weekend, a storm had come through the areaWe did go over and look at Mr ***'s fenceWe asked him to contact his insurance company due to the storms in the area We have offered to have a 3rd party inspector look at the fence along with the insurance company and he chose not toThe materials used for the fence:-- all pressure treated lumber-- galvanized deck screws-- Quikcrete Please let us know if there is anything further

We are in the process of working with the customer to get the problem resolved in a fair manner

Complaint: ***
I am rejecting this response because:
Hi Mrs***,
I wanted to check on our complaint. We responded to the business' response on Monday, December 28th about getting the job finished. In our response, we stated that we would allow the business two weeks to schedule a time to finish the work or they would refund us our final $4,payment. This Monday, January 11th will be two weeks. We still have not heard from Smith Services. When I looked at the Revdex.com site about our complaint, it shows that it is considered resolved and closed. We are going on almost months since we first filed our claim. At this point, since the business refuses to contact us or finish the job, we would like Smith Services to refund our money. Please let me know what steps we need to take next. Thank youTake CareGod Bless.*** * *** *-)
Regards,
*** ***

Complaint: ***
I am rejecting this response because:First of all, we never even heard of Reed *** until after the *** fell downThere was no prior discussion as to another company building the ***We hired *** Services to do the work, and he himself, Mr***, was out here with another worker building the ***The monies paid were to *** Services, not Reed ***It is funny that he blames the weather for the *** collapsing for the only *** that came down that day was the *** that he just built for me and the other three adjacent neighborsAll of the other year old fencing that surrounds our properties remains intact with no issuesOnly the new *** came downMr*** tries to blame the weather for my ***, but offers to fix my other neighbors *** that he just built due to poor workmanshipNone of the post holes were installed to inches deep as statedThey were only installed at inches deep with only cement on topIt is no wonder the *** came down and the older *** remains standingHe repeatedly ignored my complaints of poor workmanship prior to the collapse, and only responded when I sent a picture of the collapsed *** on the day that it collapsedWhen he did finally respond, his responses were insulting, rude, and very unprofessional not only to me, but also to my other neighbors as wellHe was so very ugly and rude to my elderly neighbor that she is now fearful to confront Mr*** with the issue any furtherI have not seen him come out and inspect the ***, or anyone else for that matterMr*** built a defective *** and will not own up to itHe is deceptive, rude, and insultingI expect a full refund so that I can have someone build a REAL ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I don't feel comfortable having Smith on my property after the slanderous emails I have already contracted another company to make the repairs
Regards,
*** ***

We have been looking at the schedule the last few weeks to tie up loose ends for We had an emergency with our pregnancy that threw the last several months off.
We will contact the homeowner with a scheduled time

Complaint: ***
I am rejecting this response because:We are awaiting an expedited resolution to the matter now that some communication has been established before moving forward towards the next step
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Hi Mrs***,I wanted to check on our complaint. We responded to the business' response on Monday, December 28th about getting the job finished. In our response, we stated that we would allow the business two weeks to schedule a time to finish the work or they would refund us our final $4,payment. This Monday, January 11th will be two weeks. We still have not heard from Smith Services. When I looked at the Revdex.com site about our complaint, it shows that it is considered resolved and closed. We are going on almost months since we first filed our claim. At this point, since the business refuses to contact us or finish the job, we would like Smith Services to refund our money. Please let me know what steps we need to take next. Thank you.Take CareGod Bless*** * *** *-)
Regards,
*** ***

We have responded to requests from Mr and Mrs ***, but have not gotten any type of responseIn That e-mail, we asked for an updated punch list but have not received itMany of the things in the complaint, were things that were added in as extras For example, the trees being cut were
done because the ***' chainsaw was not working. As for the hauling away of the chain link fence, Mr*** told our guys that were there he was going to take care of that because a family member wanted it. We are more than willing to work with the ***' to get the things taken care of we were contracted to doWe will schedule a time for these things to be taken care of. Thank you- *** Services

Complaint: ***
I am rejecting this response because:We are still waiting for follow through from the business on the agreed resolution.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We will be glad to finally have the job completed. Which still includes removing the old fence, completing new fence and hardware, and repairing the fence that is currently not installed correctly ( i.eposts that are leaning and missing concrete, gaps in the picket line, and setting fence so that it is not resting on tree stumps)
Regards,
*** ***

Smith Services hired [redacted] to install the fence for Mr. [redacted] that began around April 27, 2015 and was completed around May 1, 2015. Memorial Day weekend, Mr. [redacted] let us know his fence was falling. Over that weekend, a storm had come through the area. We did go over and look at...

Mr. [redacted]'s fence. We asked him to contact his insurance company due to the storms in the area.  We have offered to have a 3rd party inspector look at the fence along with the insurance company and he chose not to. The materials used for the fence:-- all pressure treated lumber-- galvanized deck screws-- Quikcrete Please let us know if there is anything further.

Complaint: [redacted]
I am rejecting this response because:
We are still waiting for follow through from the business on the agreed resolution.
 

Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. We will allow two weeks for the business to schedule the completion of the job wherein final payment was received in April 2015. If scheduling is not complete within the two weeks, we will seek an outside contractor to complete the job and will expect a refund of our final payment from Smith Services.Please follow up in two weeks to ensure scheduling has been completed.
Regards,
[redacted]