Smith & Wesson Brands Reviews (%countItem)
Smith & Wesson Brands Rating
Address: 2100 Roosevelt Avenue, Springfield, Massachusetts, United States, 01104
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Failure to provide rebates under "Savings You Can Carry" rebate program.
I submitted information for two $50 rebates under the Smith & Wesson "Savings You Can Carry" rebate program:
Bodyguard submitted on 12 Jun 17
Shield submitted on 23 Jun 17
I never received a rebate for these purchases.
I have contacted S&W numerous times by chat line, phone and email. The last time I talked to them was 25 June 18. They said the information was in review by the supervisor and I should receive an email that same day. I did not receive an email. I have provided them information that clearly shows I should receive rebates for a Shield and Bodyguard under the Savings You Can Carry rebate offer.
Two $50 rebates.
We have reached out to the rebate processing company and they have verified that both checks were sent and cashed.
BG380 pistol was sent 10/27/17 Check number XXXXXX and cashed on 11/6/17.
M&P Shield pistol was sent 9/13/17 Check number XXXXXX and cashed on 10/6/17.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your efforts on this matter. Although I have no record of receiving the checks it appears I made mistake. My apologies to the Revdex.com and S&W. Please withdraw my complaint.
Malfunctioning weapon returned to manufacturer for repair...multiple delays, multiple excuses for inability to repair firearm in a reasonable timefram
Purchased Smith&Wesson M&P AR15 SKU:XXXXXX. I attempted to fire rifle for 1st time at FrontSight in December of 2017...the 1st round keyholed target and it was determined that the barrel had NO rifling. The entire practice session (4-day course at FrontSight) was rendered ineffective because I was forced to use a different rifle for the duration of the course. Spoke with *** on 2/22/18 over phone regarding situation and requested repair of firearm and reimbursement for monies lost through no fault-of-my-own. *** offered to repair the firearm but stated that he would NOT be able to reimburse for monies lost due to the cost of trip BUT that he would submit a request-for-review to his superiors...I NEVER heard anything back. So, I tried again in April...this time I obtained an RMA for returning the rifle and didn't mention anything about reimbursement and subsequently sent the rifle back to Smith&Wesson in Springfield, MA. I have now been waiting for multiple weeks and I continue to get the run-around. The last straw for me occurred on 5/31/18 when I spoke with *** (Ext:***)...(((I had spoken with *** many times regarding the delays on the repair))), *** confirmed that if the repair (new barrel) was NOT allocated by end-of-business day (5/31/18) that they would send out a new firearm and she promised that she would call me regarding the status. Surprise surprise...there was no return call (this is the 3rd time that *** did NOT return a phone call after telling me that she would...each time necessitating another effort to get a hold of her (with wait times that reached over 20 minutes on one occasion). So, I called her AGAIN on Friday (6/1/18) only to be told that the supervisor (***) would need to make the decision to send out a new firearm...but...*** is out-of-the-office until Monday. I am tired of the broken promises, I am tired of the delays, I am tired of losing money with this Smith@Wesson product. For this reason I am entering a complaint and I am requesting resolution of this issue...I want FULL reimbursement for the monies lost on the trip taken to FrontSight in December of 2017 and I want a new firearm of the SAME QUALITY or BETTER.
A reimbursement of the following monies: - $1300 for the rifle - a FREE replacement with a MAGPUL edition AR15 that has rifling - Reimbursement for the $2,000 that the course cost me - Reimbursement for the Rental Vehicle (($186.25)) - Reimbursement for the Hotel Stay (($296.63)) - Reimbursement for the Gun Inspection (($45)) - Reimbursement for the Gun Rental (($150)) - Reimbursement for the Ammo (($200)) Total: $4,177.88 + 1 free rifle That is what I am asking...I await your response.
This is first time we received a Revdex.com query for this customer. The customer was dealing with one of our representative listed above in the query. I spoke with our representative and at no time did he agree to anything other than having the customer return the rifle for our examination.
The rifle was received in April and forwarded to our Rifle Department for examination. After the examination by the repairman the barrel and front sight assembly were replaced. The Smith & Wesson Lifetime Service Policy covers any defects in the material or workmanship of the firearm for the life of the firearm to the original owner. The rifle was test fired after the repair and passed at the range. The rifle was returned to the customer at the beginning of June.
Smith & Wesson has fulfilled the lifetime warranty repair per the Lifetime Service Policy. We do not sell our firearms direct to the public, we sell to a distributor chain who then sells to the dealer lever. If the customer is requesting a refund, we would suggest that he reviews that with the dealer he purchased the rifle from.
(The consumer indicated he/she DID NOT accept the response from the business.)
The complaint was submitted for a defective firearm and then for the excessive amount of time, multiple phone calls, etc that was required before the firearm was repaired and returned. The firearm was repaired and returned "AFTER" I submitted the complaint...again, at the time of the complaint the firearm had NOT yet been repaired/returned. So, when the respondent says that the guarantee was fulfilled...Yes, it was fulfilled, but only AFTER AN EXCESSIVE AMOUNT OF TIME, EFFORT, and ENERGY was expended by this customer in an effort to get the Smith & Wesson company to be compliant with their guarantee. Not to mention, that the other part of the complaint is regarding the defective firearm (out-of-the-box) and the expenses incurred by this customer in an effort to utilize the defective firearm in the capacity for which it was designed at a gun-range. The respondent is also mistaken in her claim that I stated that *** agreed to any recompense...*** only stated that he would forward my complaint to upper management and then I NEVER heard from him again despite multiple attempts on my part to make contact. It was *** (Ext: *** that stated that if gun wasn't repaired by a certain date that a "NEW" gun would be issued...that date for repair came and went and when I spoke with *** she said that *** would have to approve the new gun in exchange for the old gun (still not fixed)...I left a message for *** who never returned the phone call. It was only after dealing with ***, ***, & *** that I finally became exasperated with the whole situation and entered a complaint with the Revdex.com. I find the response from Smith & Wesson to be wholly unacceptable and I absolutely DO NOT ACCEPT the response from the company and their representative.
Smith & Wesson has not changed any information previously provided to Revdex.com. Rifle was repaired per the Smith & Wesson Lifetime Service Policy.
As a good will gesture we can forward the customer two magazines for his inconvenience.
(The consumer indicated he/she DID NOT accept the response from the business.)
A "Good Will" gesture of 2 magazines is not only UNACCEPTABLE it is INSULTING. I am out literally 1000's of dollars as a result of your faulty firearm and your "good will" gesture is 2 magazines??!! I don't know what type of individual that you corporate-types think your clients are comprised of but I have to tell you that this whole interaction with the "famous" Smith&Wesson company is starting to stink to high-heaven. You can keep your lousy magazines, I wouldn't accept them if you begged me too...I want reimbursement in FULL for all the $$$ wasted on your BS products. I wasted 1000's of dollars as the result of your faulty firearms...I want it back. I absolutely DO NOT ACCEPT the response from the company and their representative...in point of fact, their response is insulting in the extreme.
My new in box Smith *** Pro Series catastrophically failed on first box of factory ammo.
I purchased a new Smith and Wesson *** "Pro Series" *** in *** 2017. In early *** it took it to the *** factory range in *** fired approximately 35 rounds of factory "white box" standard pressure ammunition. The hammer stud sheared off the inside of the frame.
I have provided Smith with all documentation, shipped it to the factory from my FFL and requested some form of cash refund. Reference number: LTKXXXXXXXXXXXXXX.
A representative named *** has repeatedly asked me to send documentation over and over. She offered to have the gun repaired with spare parts from the shop.
I do not want a parts gun or a new gun, their product clearly does not meet the minimum standard for personal defense. I do want the company to provide a cash refund so I may move on to another company's product for personal defense.
I have had neither a revolver or my money since *** 2017, it is now *** 2018.
Some meaningful cash refund. I don't want a new product or a parts gun. The S&W product is unsafe and unreliable.
Smith & Wesson's Lifetime Service Policy covers any defects in the material or workmanship of the firearm for the life of the firearm to the original owner. The customers revolver is in need of a replacement frame which we will cover under the warranty. We are requesting a copy of a federal firearm licensee to ship the replacement too. The customer has been asked and has refused to send this information. The replacement cannot be shipped until we receive this information.
I have provided this information twice. Additionally, the firearm was shipped from my FFL to Smith. Smith is fully aware of this, very poor customer service.
Please let us know the dealer name so we can check to see if we did receive the Federal Firearms Licensee. We have not been given this information to date.
(The consumer indicated he/she DID NOT accept the response from the business.)
My FFL has not changed since I provided you this information on *** 2017 and *** 2018. It was also on the box I mailed the defective SW gun in.
Send a reasonable refund check to my address of record.
I bought a S&W 22 Victory the first week of January 2018 and when it arrived at my FFL dealer it had a cosmetic flaw so he contacted S&W and they told him to send the gun to them so naturally I did not take possession of the firearm. That was on 1/8/2018 and he sent it back to them 2 day delivery which would have made them receive it on 1/11/2018.
Two weeks later he called to check on the gun and was told that they did not receive it until 1/18 and that it would be 2/3 weeks!!
I sent them an email and got a robot reply that they would contact me within 3/5 days.
No response as of 1/30 so I called customer service myself and shared my frustration with the guy. Well he got snippy with me and said that he would check into it.
2/1 and STILL no response so I called back and asked to speak with a manager and was put through to a guy's voicemail and I left my name, number and reason for calling.
2/3 and STILL no response.
My FFL has offered me a refund but the problem is I had already purchased almost $400 in aftermarket items that will make me lose money if I try to return them.
I have NEVER been treated this way by any company and I can see why they almost went bankrupt a few years ago
I ordered 2 muzzle devices from *** on Jan 17th 2018 for $221.93. On the 19th the funds cleared my account, but never received an order confirmation or email stating a shipping label had been created. I then messaged *** to cancel the order. The following Monday I heard from *** that the order had been cancelled and I would receive a FULL refund since the items never shipped. I have been in contact with *** and later Smith and Wesson to resolve the issue to no avail. Last week Jan 22nd -Jan 26th I was told by Smith and Wesson that they don't handle the refunds, *** does. During the same time period I was also told by *** that they don't handle refunds, Smith and Wesson does. I received a call from Matthew with Smith and Wesson late Friday Jan 26th promising me that the refund would go through Friday, or at the latest Monday, today, Jan 29th. This is yet to happen. I called and Matthew called back stating it would happen tomorrow, Tuesday, Jan 30th. I've had enough and just called the financial department number for S/W and reached a Marie, who told me "Yes I see the charge and can refund you right now, but I need to speak with Matthew first"????? WHAT? Where is my refund. DO I need to take this complaint somewhere else? Needless to say I will never be dealing with *** or Smith and Wesson again and will caution any friends or distant acquaintances to do the same. This service absolutely sucks. One star because it won't let me do less.
We have spoken to the individuals mentioned above and they have already processed the credit to the customers account. We show today that it has been processed and the customer should be able to see the credit on his account very soon.
We apologize for any inconvenience this matter has caused the customer. The individuals who spoke with the customer state they followed through on everything the customer requested.
Thank you
Everything stated is true, but wasn't mentioned is that it took a week and 2 weekends to get to where we are. During that time, I was told by Smith and Wesson that they don't handle refunds and to contact *** When I contacted *** I was told that Smith and Wesson handles the refunds. I was also told by both companies that due to Shot Show 2018 the people who could handle requests like this were unavailable. Horrible customer service all around. The plan is to run this *** can on SBR, end its service life and purchase another can backed by a reputable company eager to retain repeat customers.
online rebate form is not working properly, does not recognize the product serial number of their product, it is only 7 characters long
I purchased a product that is eligible for a rebate. I have my receipt, I have the product box, and I have the rebate form. The form gives the consumer the option of completing the rebate online, or by mail. I filled out the online form completely, but their search engine cannot locate the product serial number in their database, so it will not let me complete the form. It does give me the option to mail it in, with hope and prayer, that they will then accept it. This is completely unacceptable and an obvious attempt to discourage or deny the rebate. First off, the serial number is this *** it is printed on the receipt and product box. That serial number is not confusing in any way. Second, I am fine with them taking their time in sending me my rebate, but I want confirmation that it was accepted immediately. I am not going to sit around hoping they finally figured out their own 7 character serial number. This is such an obvious attempt to get out of giving the rebate. I tried to call the "Consumer rebate inquiry line" on the form, but no one will answer, it only records a message and claims you will get a call back. It has not been long, but I have no call back yet.
I want them to confirm my rebate is being processed and will be on its way as promised in their own form. I also want proof they are fixing their system so that others with less resolve than I have can get their rebate as well
The current promotion is verified by the product code. Please make sure you are entering in the product code XXXXX and the correct serial number. If the customer is having a problem after he tries to enter the information, we would suggest sending the information in the mail. We have verified that it did ship out and is a valid product code and serial number.
We apologize the delay and inconvenience. These are the rules set by the rebate company.
(The consumer indicated he/she DID NOT accept the response from the business.)
First, the stated requirement by Smith and Wesson about a product code is not on the online rebate form. The section that the form is not recognizing is labeled "Firearm serial Number". Please tell me what logical person is going to know to put the "product code", which by the way is labeled SKU number on the box, I can send you pictures of it, in the block with the firearm serial number label??? Also, I just now tried to enter the SKU, or product code, into the field in every conceivable orientation, and it still will not accept it. I stand by the statement that the website is designed as a deterrent to actually very the rebate. I am happy to further explain to anyone my proof, Smith and Wesson's form, and any pictures of my receipt, the product packaging, or rebate rules you wish to see. This is poor customer service at best, and blatant fraud at worst. If no better response is given by Smith and Wesson for this situation , I hope legal action is pursued by those who can.
(The consumer indicated he/she DID NOT accept the response from the business.)
Tell me, or show me how and where your online form says to put the product code. Have you seen the form? May I send you a snapshot of what I see? Your online form is very clear for what is on it, but it DOES NOT have any place for a product code. And again, the number toy provided to me in your last response as the "product code ", is listed as the "*** " ON the product label. That, in itself, is misleading. As far as that help number is concerned, I called it that morning at *** and could not get a live person by any option. I called the help number back and left a message, and my return contact information, and still have not received a callback. This is all very frustrating, misleading, and most certainly not simple. One more time, this is poor customer service at best, and blatant consumer fraud at worst. I was a big Smith and Wesson fan prior to this situation, but I promise this will affect my purchasing decisions from this point on, and I will accurately describe this situation to all Iwilling to listen.
We will have an agent reach out to the customer from the rebate company.
Promised several items as a rebate with purchase of a handgun. Four months later none of those items have been received.
In mid *** 2017 I bought a handgun made by Smith and Wesson. A rebate offer was extended with proof of purchase for 2 magazines, 2 boxes ammunition and a cartridge loader. The application was verified and posted online *** 2017. There are hundreds of complaints online of people never receiving the promised rebate, me among them.It looks very much like this is a scam, designed entirely to sell guns with no intent of honoring the promised rebates. Well over four months later Smith and Wesson has not made good on their advertised promise, and are next to impossible to contact. The purchased gun is a Smith and Wesson model number ***serial number *** semi-automatic pistol. The retailer was ***. The sale was order number XXXXXXXXX, dated *** 2017.
I simply want the items listed by Smith and Wesson as rebates for the purchase of their gun. Timely delivery of same is also requested. A cessation of the rebate program seems warranted, as they are not delivering what was promised, not only to me but to hundreds, possibly thousands of others.
Customers submission was received and the package was already released and should ship in the next few days.
(The consumer indicated he/she DID NOT accept the response from the business.)
I think their response is an outright LIE inasmuch as I got a shipping notice from *** FIVE HOURS after you notified me of Revdex.coms forwarding of my complaint. More than four months with nothing and suddenly I am to believe they processed my order in that tiny time frame? NO!!!! It is my absolute belief that they are playing a game, trying to act as if this is business as usual. It seems obvious only the intervention of Revdex.com made them move on this issue. I will accept what's owed me, but to ask me to believe in a fairy tale is ludicrous. I will never do business with them again, nor any of their divisions or parent company. I will encourage my friends and relatives to refrain from doing business with them as well. I wish to thank the Revdex.com, without whose assistance this would not have happened.
I recently purchased a SW .22 Victory, I took the gun to the range and was very impressed with the accuracy right out of the box. The pistol ergonomics were great, no FFE or FFF issues. When I got home I attempted to clean the gun but was unable to remove the take down screw with the hex tool provided, the hex tool was destroyed as it twisted completely around and was no longer serviceable. I decided to send the gun to Smith and Wesson and have them remove the takedown screw. I did not want to take a chance of damaging the threads or breaking the screw. I called the company and they sent me a shipping label immediately. I sent the pistol to them and put a note in the box explaining what the issue was with the takedown screw. I also requested a new hex tool as the one provided was no longer serviceable. I received the gun back within 3 weeks with a not stating that the wrong screw had been put in the gun. I cleaned the pistol and had no issues with removing the take down screw however no replacement hex tool was provided. All in all I was very impressed with the repair service that I received and will recommend smith and Wesson to all of my friends. Great guns great company!
Thank you for the kind words on the service you received. We *** send out the hex tool in the next few weeks. We are currently out of stock.
Thank you and I appreciate the services provided, I am very happy with my purchase of the SW 22 Victory!
Glad to assist!
No response or help with multiple request
I recently purchased a Smith and Wesson *** from my local sporting goods store. I have been researching the firearm but watching many videos and looking at pictures online and mine looks off because the guide rod seems to protrude more. This has been making me nervous so I just want an honest answer from someone about the pictures I have sent. I have received no email response even though it confirms receipt and when I call they barely want to talk to me about it. In addition a rep I spoke to today said he would look at my email and respond and yet nothing. I want a true and honest look over of the pictures and the respect to speak to me. I have spent a lot of money on this firearm and I do not want to have it malfunction if I am trying to protect my family.
The response I want is above. I want a true person to go over my photos and explain all the answers I have been asking.
We will have a Customer Service Representative reach out to the customer to discuss his issues.
I purchased a product that had a *** rebate, but after 6 months, I have not received it.
I submitted the rebate information and it was received and confirmed on ***
I then reviewed my status and found that it was "Shipped" by *** on *** 2017.....but I never received it.
I contacted Smith and Wesson in early *** 2017 and was told "Shipped" does not necessarily mean shipped.....it could mean it is still processing and for me to continue to wait for the rebate.
It is now *** 2018 and I still have not received the rebate. I tried calling S&W again today, but after 6 calls and being placed on Hold or voice mails, I informed the Operator that I had waited long enough and I would be contacting the Revdex.com.
I only ask to receive what was advertised as part of that original purchase.......a *** rebate card.
The customers check was mailed and returned "no mail receptacle-unable to forward". The rebate company will reissue and send the check out again.
(The consumer indicated he/she DID NOT accept the response from the business.)
After repeated attempts, voice mails left, placed on hold, etc.....I do not have a lot of confidence in the response. However, I do appreciate the fact that delays can occur, and I will wait with anticipation to receive the rebate.
Thanks for the help and response.
(The consumer indicated he/she DID NOT accept the response from the business.)
I was aware the check was returned. However, I never contacted the post office and after repeated efforts to explain that MPS simply needed to remove my physical address, and they finally complied, I received the check in only a few days
I have responded on
Have not received rebate promotion as advertised.
Purchased an eligible firearm for the "summer savings promotion" on *** Still have not received the items promised in the promotion almost 5 months later. Rebate was submitted by the deadline. Multiple calls to smith & wesson and the third party company that handles their rebates have been unhelpful with no explanation offerred for the delay of these items.
Provided the 2 magazines, 2 boxes of ammo and the Caldwell Mag Charger as advertised on the mail-in rebate without further delay.
Our plant was shutdown for the week of *** thru *** The customers order has already been released and should be shipping today or tomorrow.
(The consumer indicated he/she DID NOT accept the response from the business.)
This has been said before and I still have then not received the item, are you able to provide tracking information for the shipment?
Customer has already received package on ***
Tracking number was XXXXXXXXXXXX
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive the package (finally!) thank you.
I had sent a brand new gun in for repair on tooling marks left from the factory , I was told to send it in and I did. What I got back was far worse
I had originally sent this gun in for some tool marks on the slide straight out the factory box. I was told that it should be sent back for repairs. I went ahead and asked the associate if it was ok even though I added some night sights. He said it was alright and it would not matter. I get my shipping letter and I send the gun in the next day. I took some pictures before I sent the gun in. They are in the contents of this box, as well as the after photos. The problem is, the sights were put on before I sent it in with absolutely no marks. They were installed by a certified S&W gunsmith professionally. The slide too, had no chips in it at all. You can see this both in the before pictures. When I got the gun back in the mail the sights and the slide had some marks and damages to them. I contacted customer service again and she told me that this was "normal for installing sights". I have to highly disagree. There is no reason a gun should have a chip in the slide, dents in the sights dovetails, and scratches from tools. A gun smith can get sights on without damaging the slide. All it took was some extra care. My gunsmith used a sight pusher instead of a punch and hammer and it came out looking amazing, no damage at all. It's unprofessional to assume damage is normal for a sight install. It could have easily been avoided. This just shows poor workmanship and carelessness. If marks and damages on the gun were "normal" (as the customer service associate stated) Then that is what should have been told to me for the original send back. After all the gun was originally sent in for having tool marks on it brand new out the box. It's unacceptable for it to come back with even more damages than what I sent it back for. It should have never come back like this. If I had to expect damages to the weapon that were not there before I would have never sent it in the first place. I was told having the sights on the gun would be no problem and I could keep them on when I sent them back. Had I known they would come back beat up I would have taken them off gladly for them. I expected more from a reputable company like Smith and Wesson, I am real disappointed. If I send back a gun for a repair, I expect to get the gun back in the same or better condition. They told me to send it in again, so I did. What they sent back was basically a cover up of the damages along with an extra dent on the front sight. It just looks like they painted over the damages but it's very noticeable. You can't paint over a debt and expect it to go away. They told me to send it in a 3rd time but at this point I refuse to send it to a place where it keeps coming back worse and worse
I want the money for new sights ( I have a pair of *** ) and that's not asking a lot. I Paid to have sights professionally installed, so that there would not be tool marks and damages to it, I asked smith and wesson if it would be ok to leave them on since the damages they had to repair were not sight related. They said it was fine. It was not, they sent back sights damaged in an unrepairable condition
We would need an opportunity to review the customers complaint on the sights. Our records indicate that we installed two new slides on the pistol already. If the customer wishes, he may return the pistol for our examination. We can then get back to him on our findings.
(The consumer indicated he/she DID NOT accept the response from the business.)
the "new" sights that were added on to the slide have a very noticeable dent and just as much damage to the dovetails as the latter. Its amazing how neglectful and careless this was done. the comoany should disclose that it will cause damage to the sights when installing them. a Competent gunsmith can install sights with no problem and no damage. like I had stated, if it were a problem I would have removed them myself through a careful gunsmith. I refuse to send it back for it has become clear to me that smith and wesson does not posses a gunsmith that can install sights properly. I paid to have the sights installed properly with care and when I called SW they told me not to worry about removing them. I understand you must have many repairs going on and deadlines to meet but I would have gladly waited a little longer if it meant the sights being installed properly AND WITH CARE.
Unfortunately, without being able to examine the pistol and the customers complaint, we cannot proceed with any decision. If the customer in the future would like to return the pistol, we would be happy to send a prepaid return label to return the pistol for our examination.
I believe their ad for summer saving rebate to be a scam
Filed for summer savings rebate online www.smith-wesson.com/rebates *** XX XXXX
Was given message it would be sent in 8 to 10 weeks after verification of purchase.
Verified and submission was entered *** XX XXXX
Contacted Smith & Wesson online *** X XXXX
Given ticket ID
Received e-mail *** with phone # X-XXX-XXX-XXXX *** to call for assistance.
Called Smith &Wesson at above phone number Nov. 11 was asked for last name and was told rebate would be shipped soon as rebate is handled by a third party, *** Have gone online Multiple times to *** to check on status and as of this date it still has not been shipped.
delivery of product as promised
Customer's package will be shipping out today or tomorrow. Due to the success of the promotion the volume has caused a delay in shipments.
The customer should expect it in about a week.
We apologize for the delay.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept IF the product is shipped as promised
I bought and sent in a rebate for a.40 M&P I bought in July. I sent my rebate form via Snail Mail and have received nothing month and months later. I called Smith and Wesson's customer service last week (11/24/2017) and they claim to know nothing about my rebate and referred me to *** I have left a message on their now full voicemail and never received a call back. I bought my weapon mainly due to the promotion that came alone with it. It is now December and I regret my purchase. S&W you got my money once... it wont happen again unless this is solved.
Customers information has been received and in our system for a package which includes 2 magazines, 2 boxes of ammunition and a magazine charger. We will be shipping the bundle this week. We apologize for the delay.
Rebates were only for a couple states and the customers state is not one of them.
I guess I will see if this is just a generic response or not. If I indeed receive my items, ill update my rating. Btw I live in Michigan the rebate was from a gun shop and listed Michigan as an eligible state. So I'm not sure what S&W is talking about now after the fact. Signs were posted everywhere promoting both the cash rebate and item bundle.
rebate not being fulfilled on a firearm purchase from *** 2017, well past the 8-12 week turnaround time
I purchased a new smith and wesson M&p 2.0 on *** under the current rebate which was either 2 magazines, 2 boxes of ammo, and a mag loader. the rebate was submitted on *** the only confirmation received was a successful submission page which I provided a screenshot of. It took over 12 weeks just for the rebate website to reflect my submission, but finally did and showed an entry date of *** I checked with smith and wesson and was told they were just getting the magazines and the rebate would be shipped. It is now 16 weeks since the entry date smith and wesson shows, 18 weeks from the actual submission and still not rebate.
I want my rebate package shipped to me or I want a check for the MSRP value of the two magazines, ammo, and magazine loader so I can go to a third party and purchase them.
Customers package was shipped today.
Tracking number is XXXXXXXXXXXX ***
We apologize for any delays in the shipment.
(The consumer indicated he/she ACCEPTED the response from the business.)
I purchased a S&W handgun that a rebate was offered for. I submitted information for the rebate *** but still have not received the rebate.
I have corresponded a number of time with S&W regarding the rebate that I am due. S&W may refer to their reference number ***XXXXXXXXXXXXXX. They have confirmed that the necessary information was received *** In the last correspondence with S&W they asked that I follow up with ***@***, who is administrating their rebate program. I have followed up with them and am waiting for a response. As a S&W customer, I should not have to follow up with a third party organization for a rebate that is past due to me from S&W. S&W should be properly managing this program to ensure their customers receive their rebates within the communicated time frame - 10 to 12 weeks.
I would like the *** rebate that I am due.
The customers check was mailed out last week.
Check number XXXXXX for
(The consumer indicated he/she ACCEPTED the response from the business.)
Check was received (16 weeks after rebate request was submitted).
I purchased a Smith & Wesson firearm on *** on the basis of receiving 2 magazines, 2 Boxes of Ammo and a *** Mag charger within 10 to 12 week
I contacted Smith & Wesson *** and was told they are now working on the July orders. On *** I contacted Smith & Wesson again and was told they are now awaiting magazines. If I purchased a new firearm from Smith & Wesson it would come with a magazine. I believe they used false advertisement in order to sell their products as they advertised their promotion products to be delivered within 10-12 weeks from the date of purchase and it has now been four months since I purchased the firearm.
Deliver the promised products as stipulated in the purchase agreement.
Customers package is shipping today ***
Items were on backorder.
We apologize for the delay.
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the owed items from Smith & Wesson on *** I want to thank the Revdex.com for interceding on my behalf with the supplier. It's a shame this type of action is required to get problems like this resolved. Once again, Thank you so very much.
Submitted a rebate form with all required information for their summer rebate program. Still waiting after almost 4 months, and they keep blaming Milano company (some kind of middle man for their rebates). *** tells me it is in S&W hands. Have to leave home for the winter while traveling, and they require a signature for delivery. Since I won't be home nor know exactly where I'll be at any specific date, tough to change a forwarding address. Their customer service was of no help in expediting the shipment. Total waste of time in dealing with them.
Customer's submission has been received at the rebate company. The information was sent to us for shipment and the package was shipped on 11/16/17.
delays in shipping and returning firearm
Smith and Wesson has failed to ship my gun back to *** because they said that they had an expired FFL from ***. Instead of calling to get an updated Form, they did nothing. I have placed several calls, as has ***. *** called again last week, emailed them another copy and the gun was supposed to ship. The *** associate stayed on the phone with Smith and Wesson while they opened the email and ensured that they had an updated ffl. I called today, the gun still has not shipped, no one at Smith and Wesson can tell me why. The customer service is HORRIBLE and I will probably never buy another firearm from them. All I want is my gun back. I had to send it in TWICE before they replaced the barrel, the first time saying there was nothing wrong with the gun. I have had the gun six months, and two bullets have been shot out of it. The rest of the time it has been with Smith and Wesson, or
I want my gun back ASAP and I want a steep discount on another firearm that I may purchase or a gift card. I will also be filing a complaint against *** for waiting a month before shipping my gun to Smith and Wesson
We *** need the address for the dealer so we may check the status of the repair. There are many locations for
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid cash for the gun.The gun jammed. Returned to *** for repairs. At test fire, gun jammed. Returned to *** for repair. *** took a month to send to Smith & Wesson for repair with bad SSL#. Smith & Wesson had to contact me to contact *** for news SSL#. Gun has shipped back to ***. I STILL DO NOT HAVE GUN. It's been 4 months. 4 months. 4months.
The address to ***:
*** XXXXX
Phone: (XXX)XXX-XXXX
Without having the information to check the status we cannot look into our records. If the customer is stating the gun has been returned to *** then they should reach out to ***. They do not work for Smith & Wesson. We do not have any control over their policies.
On *** I bought a Smith and Wesson firearm that came with a *** rebate and still have not received a rebate.
On *** I bought a Smith and Wesson firearm that came with a *** rebate. I filled submitted (via e-mail) all necessary proofs of purchase after receiving my firearm (receipt, serial, etc.) Months later, I received a letter stating my rebate would not be processed because I allegedly did not submit a receipt (I did). The letter said I could re-submit the receipt within a short time period via mail, and I did. Many weeks later, I received a check from the rebate company in the amount of 0.00. Yes, that was a check for zero dollars and zero cents. I have left numerous messages with the number the check said to call with problems, and I have not received a call or a check. No comments from S&W for how to resolve this and no courtesy of a callback. This is completely unacceptable! A quick Google search reveals NUMEROUS complaints of people not receiving their promised rebate from S&Wand S&W not keeping their word.
I am seeking the *** rebate from S&W that was promised for those who ordered a Shield.
Will reach out to the rebate company for information.
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate them reaching out. If it leads to a resolution, then I *** accept the response. If this is just kicking the can down thw road, it *** not ne acceptable.
Rebate company issued a new check and it was mailed on
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you. Please talk to your rebate processors about their horrendous customer servicea Google search will reveal just how many people have had issues with S&W rebates.
I should not have to file a Revdex.com complaint to get a company to deal honestly with their consumers and fulfill a promise that should have been fulfilled the FIRST time.