Smith's Automotive

our records indicate that Koons Sterling Ford performed an oil change and tire rotation on 12-16-to [redacted] Ford [redacted] ? invoice number [redacted] ? the Revdex.com case states that we left the oil cap loose causing an oil leak, Koons Ford does not believe it would be possible to drive the vehicle for month and over miles if the oil cap was actually left loose without some sign of leakage or oil pressure concernAlso this vehicle according to [redacted] ? was at a [redacted] dealership on 09-25-and it would seem logical that if there were an issue with the oil cap or a leak that it would have been noted.Due to the circumstances noted above Koons Ford is not accepting responsibility for the above mentioned complaint and request for $

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:I filed a previous complaint about not being removed from Koon Sterling Ford mailing list after calling them and e-mailing them (Complaint ID: [redacted] )This complaint has been closed but I am still receiving their mailI received mail from them today (8/09/16) about service coupons Regards, [redacted] ***

If she will contact [redacted] at [redacted] so we can see if there is another vehicle that she would consider in letting us trade her into.

Complaint: [redacted] I am rejecting this response because: I want out of this vehicle as I know this will lead to more problems down the roadI don’t know if I want another Chevy as when I had my avalanche the transmission failed in the 1st year so it’s been nothing but bad luckI don’t mind sticking with the Ancira family and looking at other vehicles within but would want to make sure I’m not getting screwed and the short end of the stickI need a reliable vehicle and to make a decision that is best for my familyI know this doesn’t fall under the lemon law as of yet, but I was just referring it as such as an engine should not go out in less than years especially on a car that is not driven all over and with decent mileage.? Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The customer was quite aware of our registering the vehicle in Texas He said he would take care of getting it transferred in his parish when he got back home Now I believe he finds out from his parish that it will take $to accomplish this In the interest of goodwill we will
try to find out what it will take to get it registered in Louisiana and if it does not exceed the $we will help him out with this amount He will have to agree to make himself available to go into his parish tax office if necessary and fill out any forms we might need his signature on.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Refund check has been received
Regards,
*** ***

our records indicate that Koons Sterling Ford performed an oil change and tire rotation on 12-16-to *** *** Ford *** invoice number *** the Revdex.com case states that we left the oil cap loose causing an oil leak, Koons Ford does not believe it would be possible to drive the
vehicle for month and over miles if the oil cap was actually left loose without some sign of leakage or oil pressure concernAlso this vehicle according to *** was at a *** dealership on 09-25-and it would seem logical that if there were an issue with the oil cap or a leak that it would have been noted.Due to the circumstances noted above Koons Ford is not accepting responsibility for the above mentioned complaint and request for $

02-27-2018Koons Sterling Ford*** *** *** ***Sterling Virginia, 20164*** ***The Revdex.comK StNW, 10th FloorWashington, DC 20005-3404*** ***In response to id *** for the Ford *** is that the battery passed a load test and the tires and brakes passed the Virginia State InspectionIf the vehicle has an electrical problem that creates a low battery or starting problem it should be taken to a Ford Dealership to determine what the concern is, as mentioned the car has a very comprehensive extended warranty that will cover many many items, the Extended warranty will provide for a loaner car on a covered repair and has a $deductible, our used car manager had already offered to pay the deductible if a covered repair was foundWe also did offer to consider taking the car in on trade for another car but the 12,miles it has been driven will affect the trade in value of the car. Steve B***General ManagerKoons Sterling Ford

CUSTOMER HAS BEEN CONTACTED WITH REPAIR DIAGNOISES , DEALERSHIP HAS OFFERED CUSTOMER A COST REDUCTION IN THE REPAIR , CUSTOMER HAS ADVISED HE WILL CONSULT WITH HIS ATTORNEY , WAITING ON CUSTOMER TO AUTHORIZE REPAIR

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: They have paid the deductable once but will not pay it again and the issue has not been fixed, we live close to hrsaway so taking to them to service it is a bit of a stretch. As I stated the odometer reading is not reading accurately yet no one wants to hear thatThis is our primary vehicle and can't afford to have our car in the shop while paying $a day for a rental. They offered to trade it in at their price and unwilling to help out at all when we have had so many issues with itYou would think when a customer comes hrs away to buy a car from their dealership and starts having issues they would be willing to do what they can to help out. They keep throwing out that the car had been driving over 12,miles yet they think we're crazy that the odometer does not read correctly all the timeYou can drive to the exact same place and get different mileage readings. They want us to trade it in and lose close to $8,dollars when the car was bought less than a year
Regards,
*** ***

Good morning Mrs***My name is *** *** and I am the GM of Ancira-Winton ChevroletI have read your complaint and have visited with my service director *** ** *** about the status of your MalibuWe are currently going through the process of evaluating the repair resolution
for your Malibu under the GM warranty repair proceduresThe good news is that your vehicle is under the 3yr 36,ooo mile manufacture's warranty and that your repair will be covered at no expense to youThis is the GM warranty procedures that we are obligated to adhere to just as it is for ALL other Chevy cars under the manufacture warrantyWe will keep you advised on the warranty repair as we go alongI would also like to offer you an option of trading out of your current vehicle and into a new Chevy and we would be happy to go over figures and monthly payments with youAs far as a buy back option, I am not authorized to do so as this would be between you and General MotorsAlso your vehicle DOES NOT qualify under the lemon law at this time due to it not going through the warranty repair resolution process first, which is required by General Motors under the warranty rulesWe appreciate your business, and I am confident that we will be able to get your Malibu back in top performing condition under your new car warranty and, at no charge to you***

this item has been handled and paperwork is in motion

To help put this Revdex.com case into perspective it will help to provide a timeline of what has happened to this ford ***.The car came to Koons Sterling Ford on 06-26-with customer stating there is an oil leak at the front engine cover, we performed a repair on repair order ***,
we resealed the front timing cover and oil pan to stop the oil leak, the car was completed and picked up on 06-28-2017.Sometime between 06-30-and 07-01-*** *** contacted Koons Sterling Ford to and indicated that he was having problems with the car, we recommended he try to find a shop that could look at his car and report back to us as he was approxmiles from Koons Sterling FordThe service Director *** *** of *** Ford in Newport News Virginia called John B*** at Koons Sterling Ford and indicated that *** ***s *** had a belt, tensioner and Idler pulley failing and that it may have been related to work that Koons Sterling had recently doneMrB*** told MrFitzgerald to please take care of the customers repair and that Koons would pay for the repair .*** *** was notified of the situation and indicated that it would be hard for him to go back down to pick his car up since it was miles away from his home in Sterling VaDuring the call we (Koons Sterling Ford) offered to have his car transported back to our dealership for *** ***’s convenienceWhen the car was transported back to Koons Sterling Ford we had it washed and vacuumed and filled the fuel tank .** *** dropped his *** off to us on 09-29-(we provided a loaner car to him) for an oil leak, we are currently working on the car and have found a leak at the timing cover and also found a hairline crack in the valve cover, as of 10-03-the car is almost complete and we will return to customer .*** *** has an extended warranty with a $deductible, which we will not charge to himWe found that the engine oil level was not below the minimum level and suspect no long term damage to the vehicle

the advertised prices exclude destination charges,taxes,titling fees and processing feeit is clearly stated in the disclosure portion of our advertising

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

As a result the company took the decision to change my car yesterday 8/20/I did not have any positive results since I was offered a Kia
pickup truck in AzulA big companyAfter finishing my options I decided to demand my deposit with my month of Payment, the company agrees to my request hoping that I will not damage my credit report in the futureI was totally disgusted because I thought I would go get my new ysalí totally disgusted
*** *** ***

We have made several attempts to satisfy Ms *** she was upset because she was not called by the service director when her car was readyThe car was finished while he was out of the store at lunch and he would have called her when he returnedWe also sent someone to her home to clean her drive
We have made attempts to take care of Mrs *** to no avail no further attempts will be madeThank you

Revdex.com:
I am still waiting to hear back from Ancira Jeep Chrystler about the radio console for my Jeep Wrangler Sport. Last Thursday, the part should have arrived and I have yet to receive a call from that dealershipThis Thursday, will be two weeks.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern, This was an accounting error, We did call the customer today, and took care of this issue, we mailed him a check for the battery his purchased and closed the case with himwe apologies for the delay, we never do business this way and always live up to our promises, and
we will always do