Smog Master

As I tried explained to Ms. [redacted], my collectors do not know when the upload to the credit reporting is done nor do they handle bankruptcy information. That is a separate department. When she called in on April 19, 2017 she was advised to fax/email/mail the bankruptcy paperwork. This was received...

on April 30, 2017. Our credit report upload had just been sent prior to receipt. This answer was not acceptable to her. I then told her she could address it with the credit bureau, provide them with her bankruptcy information and they would mark the appropriate accounts as included in bankruptcy. This still wasn't acceptable and she asked for my supervisor. I do not have a supervisor as I do own the company as well. This was not an acceptable answer to her either and she terminated the call. Ms. [redacted]'s bankruptcy was filed on 10/16/2012 and discharged 2/2013. This debt was incurred 4/13, after the bankruptcy filing, thus cannot be included. Ms. [redacted] from this office called Ms. [redacted] after I spoke to her as the account was put into her queue for further collection. Ms. [redacted] tried to explain that the debt was post petition, but Ms. [redacted] insisted she amended her bankruptcy to include this account. Ms. [redacted] brought the account to me as I have access the bankruptcy court record. Upon reviewing her bankruptcy history/documents, there was no amendment and this debt is not listed. She said she didn't want to talk to me and terminated the call. Today I have sent the supporting doc's to Ms. [redacted] that show the debt was post petition and not included  in her bankruptcy. She can call the office and speak to Ms. [redacted] if she wishes to resolve the issue.

The 1st phone call I received from Ms. [redacted] was today. There were no prior messages left for me. Ms. [redacted] was already sent a letter advising the account was paid in full to the address she supplied. This letter has not been returned to us. She does have her bank/credit card statement...

showing the payment to us. Additionally, the account was paid on 2/26/16 and notice was sent to the credit bureau to which we report on 3/2/16. Ms. [redacted] wasn't getting the answer she wanted and requested my supervisor. I have no supervisor. She continued to call back and harass my receptionist and left several harassing messages on my voice mail as well. Another paid in full letter was generated today to the address supplied by Ms. [redacted], which she verified with me that it was correct.

Ms. [redacted] has 2 accounts with our office. The itemized statements are attached.

Consumer states that the he does not know what bank account the business is referring to or what checks. Consumer would like the  business can provide the name of the bank, account number, and copies of the checks they are referring to so the necessary documents they are requesting may be obtained.

Mr. [redacted] has never verified that it is not his debt. We have repeatedly asked for that info, but he refuses to provide it. We cannot just take his word for it. Once he provides proof that it is not him, we can begin the steps to remove it from his credit file. As of now, it is showing as a...

disputed account.

We sent a series of 4 letters to Ms. [redacted] which we received no response. We called the number she gave our client as her contact number and left 2 messages there, wit no response. It was a business. Ms. [redacted] was demanding that we remove the interest that had accrued on the account and...

became angry when we wouldn't. Our staff is professional, yet firm. She can cal the office and speak directly to me to resolve the issue if she would like.

Consumer states that the business has never requested any documented proof of the non-ownership of the debt. Consumer would like to actually request proof from the business that he is indeed the debt holder in collections. Consumer states that he has never received any ownership of debt statements from the business.

I cannot read the attachment. Can it be emailed directly to me @ [redacted]. Thanks.

Attached is the itemized statement from my client of the amount owed. At no time did Mr. [redacted] ask us to validate the debt. The demand letter was sent to Mr. [redacted] @ [redacted] The letter was not returned to us. Items placed in United States mail are presumed...

to arrived at their destination in 3 days. If it is Mr. [redacted]'s position that the letter was not received, he will need to provide sufficient proof.

Attached is a copy of the original demand letter sent on 1/6/17. 2nd attachment is a copy of the notice of delivery from the Post Office. 3rd is a copy of the original check and 4th is a copy of the "web payment" that Ms. [redacted] made on our website which was also returned for non sufficient funds (NSF). We will not accept just the check amount plus $25.00 as payment in full. She may call the office and talk directly with me and see if we can work out a settlement on the account. HIPPA laws relate to Medical Bills, not bad checks.

This is for an insurance policy that cancelled in August 2013 for non payment of premiums. It has not been paid to us. I have reached out to my client and they do not show it as paid either. We asked her for proof of payment, but she said she would just dispute it instead. We have not received a...

dispute as of today. Upon receipt of proof of payment, we can resolve the matter immediately.

The complainant already accepted our response. he has called the office and the matter has been resolved.

The complainant is aware this matter was resolved that day.

I am rejecting this response because: Not once have a received a letter from this company nor have I ever spoken to a representative from this company. My first contact with them was today at work from a very rude [redacted] who tried to verbally intimidate me and bully my HR department. My HR department has been instructed to not take his call or anyone else's from this company or anything related to this issue as it is considered corporate harassment. These bully tactics fall in line with every [redacted] review on this company and considering there have been 31 registered complaints with the Revdex.com, I would hope something more might be done to stop these individuals from bullying and intimidating people.

I am rejecting this response because:    Please, help me. They promised me that they will send me some informations about their fraud account, but I never received any letter as of today 09/25/2017. I tried to call their company today a few times, but they always transferred me to voicemail.      Please, help me. I am very disappointed. I'm losing my trust on their words.      If u need to contact me, please call me at [redacted]. Thank you very much.                                sincerely,                               [redacted] 
                              [redacted]

I can't read that. Can I get a clearer copy?

Please See Attached

Attached is the information received from our client. If Ms. [redacted] has proof of payment, can she please forward it to us?

We received the account for collection on 2/27/15. A series of 4 letter were sent with no response. as well as several phone calls. At no time did Mr. [redacted] request no more calls at work. I will take this complaint as his request for no more calls at work. The date of last payment was 9/2014...

and the date of last charge was 1/2015, so the debt is within the statute of limitations. See Attached.Mr. [redacted] sent over a verification of employment, which is required before he requests to proceed with further collection activity. No information was disclosed.